Ling Z.
11/05/2016 12:00:00 SA
Thanks to my very sensitive wife who complains about Austin summer heat all the time, we had to spend half year in Santa Fe NM. In addition to extra apartment rent, it caused quite some headache of flying back and forth between the two cities for doctor appointments. During October trip back to Austin, I found power outage in my house. I called PEC, and was told they could get to my meter. They suggested checking the outdoor circuit breaker. I bought the house in 2008. Since then the panel door sometimes blew open by storms. So I wasn't surprised that it caused the power problem.
I don't have time nor knowledge of fixing this myself. I found Texas Electrical Services on google with excellent ratings. I emailed them on Saturday Oct 22nd, and got immediate text message from Jeremy. That was better than normal working hours of Monday-Friday. Through text messaging, Jeremy analysed the power problem based on his experience. Monday Oct 24th, the owner Stephen replied to my email and then Casey Gomez scheduled me for Nov 3rd 1pm, as requested in my email.
On Nov 2nd when I arrived in Austin after 11pm for next day's doctor appointment, I found out doctor's staff move my slot by an hour. There was another email from Casey saying an electrician already went to my house checking outside connections and needed to speak with me. I felt guilty when asking them to push my 1pm to 2pm. To my surprise, they were able to accommodate my unreasonable request.
Nov 3rd afternoon, Roy Gomez called me on the way to my home, saying he was stuck in traffic and would be arriving in 30 to 40 minutes. Even without rain, the traffic to my neighbourhood is always bad. It was pouring from time to time that afternoon. Then Roy arrived with Jeff. Two experts. They checked the circuit breaker box, tested between meter and the circuit box, found one of the buried power cables was damaged. They put a temporary connection between the two, and confirmed with me that in house power working - a/c, lights and all. Not able to pull the heavy wire from either end, Roy and Jeff started digging - in heavy rain. By then, Roy was in rain coat, and I was holding a big umbrella for Jeff. They soon found out it's beyond their shovel's capability to dig out the damaged cable. Roy told me he would arrange digging work soon. He spay painted the digging line on the front lawn, which carefully avoided the garden areas. Before they left, Roy and Jeff used the remaining good cables to restore power for lights. at least you have lights in bathroom at night said Roy.
I was so grateful for these honest and caring experts that I found their charges lower than what I expected. True to his word, Roy emailed me the digging proposal next day. I immediately replied to him that I accepted it.
TRULY AMAZING PROFESSIONALS!