Philip K.
01/01/2018 12:00:00 SA
The key question is would I have TE&L bid another project for me? The answer is no. My project is/was a large addition to an existing home. Most of the work was new systems/wiring and minor renovations to old wire. The project also included coordination with Austin Energy and entirely new service point.
Things that were good:
1. their bid was complete and they didn't nickel/dime me on minor changes and corrections to the scope.
2. the wiring work (in particular) was clean and organized. the installers take pride in the work.
3. the cost/bid amount was within my budget and what I was expecting to pay.
4. Matt has good relationships at Austin Energy, which were very helpful in getting our service switched despite some confusion.
5. the TE&L team was able to keep our power on by using temporary runs from the service, which was very helpful at times.
Things that were bad:
1. This contractor cost me at least 3 weeks of schedule on my job. There were WEEKS that my job was quiet because of their inability to stick to a schedule or communicate. This was easily the most stressful component of the entire job.
2. The quality control of the box locations was not done, causing rework of drywall and mess after failing our initial final inspection. Matt did get the sections of drywall patched by his team, but the master electrician should have caught this.
3. Two components of the job still aren't done and ive had to hire another electrician to complete the job. Matt is unresponsive/doesn't follow up.
4. The communication between installer, master electric, and Matt was...very poor. This created stress, confusion, extra work for me...I was unable to trust anything that I was told.
5. This team was among the dirtiest- leaving trash blowing around and debris everywhere. I have a feeling that they typically don't behave this way, but I was often cleaning up after their work.
In summary, I think the individuals at TE&L have good intentions and are competent, but as a team they are not effective.