I am somewhat reluctant to write a negative review of Starnes Plumbing, as I have previously very satisfactorily used the company on several plumbing projects. However, my latest attempt to engage them has been completely fruitless, and due to their lack of communication I am clueless what has happened to their service levels.
I first contacted Starnes via email on Aug 5, 2022. After some elapsed period with no response, I contacted them again, but this time by phone. Within a few days, Brett came to my home to get further information on my potential projects and, upon leaving, promised to get back to me.
It is now mid-November 2022. I never heard one word back from them, even though after a few weeks of silence I tried to ping them a text message and phone. At that point, sometime in early October, I was told by a woman who answered the phone that Starnes does not have enough people to timely respond.
I have proceeded with my own projects DIY, no thanks at all to Starnes Plumbing. Their response was extremely poor (non-existent). I am sorry to say they will not receive any business from me in the future, despite their good, professional and prompt service in the past.