WHAT AN EXCEPTIONAL, FANTASTIC EXPERIENCE & PLUMBING COMPANY, WE HAVE FOUND! We are so very proud to share the most exceptional experience, we just had, doing business with SMITH & SON PLUMBING, for the repair of our gas line.
Times have been challenging, to say the least, so we have been without heat all winter; due to many other on going emergency issues, to include, I am currently unemployed, too, )But we have many other blessings)! I have exhausted myself trying to find an affordable Master Plumber, needed; due to repair, what started to be just a simple gas leak, which happened over a weekend, last July, because my plumber was not available. We have not had the funds to do this repair and cut on of our gas service, due to cost, because called Atmos Energy; and, an expensive, required, Pressure Test, City inspection and Reactivation Fee imposed was required, etc... (Requirement of Atmos Energy). This expensive ordeal and my endless search for qualified, reasonable plumber, had turned into a nightmare! My plumbing nightmare issues and being chilled to the bone are now, but a big blurr and now, in the past, thanks to SMITH & SON PLUMBING!
I don't have enough words to express; the exceptional, positive, friendly, compassionate, customer service we received from the SMITH & SON PLUMBING team! They are, the most; thorough, honest, reasonably priced, professional, courteous, great construction, and in every step; from first phone call, scheduling appointments, arriving to job, completion of job, to follow up, was quick. prompt, stress free, courteous with constant communication from the sweetest, kindest, patient & accommodating assistant (Bonnie)! Their prompt computerized tracking software & communication with each other and customer service is EXCEPTIONAL! This is truely an EXCEPTIONAL plumbing team; Rick (CEO), Bonnie (Scheduler/Admin Assistant), Chris (Plumber & Frank, Assistant), go above & beyond call of duty, to do exceptional work! My gas leak repairs were in the hands of a trusted & knowledge Master Plumbing Service that truly cares about delivering quality workmanship, parts, service, taking great care, competent, kind & professional, they help their customer's from start to finish! Although, by nature, I am skeptical, I know, now; I have the very best with Smith & Son Plumbing. They are great and exceptional in every way! can't think of enough kind and grateful words to express the exceptional service we received; positive, friendly, compassionate, kind, caring, professional, considerate, clean, humane, quick, superb customer service, etc., they have! SMITH & SON PLUMBING team, are the most thorough, honest, reasonably priced, professional, courteous, performed great construction; and performed, with every step from first phone call, scheduling appointments, arriving to completion of job, and all follow up; was quick. prompt, courteous, professional, but like like your family, and with constant communication from the sweetest, kindest, most patient and accommodating assistant in this world (Bonnie)! Their prompt, State of Art computerized tracking software, and an incredible, user friendly website had it all, and their, constant Team communication with each other, & customer service are EXCEPTIONAL!
This is truely the most EXCEPTIONAL and REASONABLE cost Plumbing Team, I have ever encountered (even in my past Property & Project Management, & RE experiences); Rick (CEO), Bonnie (Scheduler/Admin Assistant), Chris (Plumber & Frank, Assistant), have it together, and go above & beyond call of duty to do exceptional work!
My gas leak repair is now complete, and if or when future plumbing issues occur, I feel secure to know, I am now in the hands of a trusted, knowledgeable, affordable FULL-SERVICE, Master Plumbing Service; that truly cares about delivering quality workmanship & parts, service, taking great care, competent, kind & professional, helping their customer's from start to finish! Although, I am skeptical by nature, I just know, now, I found the best with Smith & Son Plumbing team. They are great and exceptional in every way! I'm proud and confident to recommend their services!
THANK YOU, SMITH & SON PLUMBING; Rick, Chris, Bonnie, Frank, & Team!!! Happy New Year!
Iris & Gil Selasky
Frisco, Texas