Rooters & Plumbing On Time

I called late in the evening and Ruben arrived in 30 minutes.  It's nice that they have a technician available 24/7 for after work surprises.  My tub was clogged.  The snake didn't work so they hydro-jetted from the roof.  Worked like a charm.

My bathtub was clogged, I assumed it was hair, or at least I hoped it was that simple! I called at 7:30AM and they were at my home within a couple hours. They unclogged it within minutes! Pulled out a ball of hair that looked like a small rat! Lol and it was very affordable at $125! Thankful they were so quick and reliable. Now I can bath my son tonight in the tub! Last night it was the kitchen sink.

Rooters On Time -
They did not honor the $49.95 clean any drain.
They wanted more and had excuses to charge more.
They were rude and can not be trusted .
I called another plumber and they did the work
per advertisement, so i know they tried an up-charge.

I had significant plumbing issues involving the drain lines under my house and the main line from my house to the street. I got several bids. Leo's bid was in the lower range but I felt the quality of the job would be very high and I was not disappointed. He and his crew of very hard working guys spent two full days under and around my house. They left my property in super clean and great condition and everything went very well. I highly recommend Leo and his crew at Rooters On Time to anyone looking for a great job at a reasonable and realistic price.

I woke the owner up on Labor Day morning! Not only was he understanding but he immediately had an employee at our home within the hour. Garry was professional and extremely helpful. He tried to fix the problem but it needed to have a little more than a band aide. He advised us to do the job with the proper pipes. Along with his crew, he took care of the problem in one afternoon. The plants are in tact and the yard looks exactly the same. Not only was the job done with expertise and spotless, but it was performed by one of our finest!! You do the Marine Corp proud, Garry...and on Labor Day!
Leo, the owner has a terrific crew and a company He stands behind.

Don't hesitate to call: ROOTERS ON TIME,THANK YOU GENTLEMEN!!!
K.P. from Northridge, Ca now

You guys rock! Thanks for the awesome fix.  I appreciate how your technicians showed up so fast and again I'm sorry for the mess you had to deal with.

Not a happy customer because I don't like when plumbers waste my time or TRY to charge 2x more than other local plumbers in the area.

First, they are not on time, I first used them last week and scheduled them again for today. Both times two separate plumbers were both late. No one will call you to let you know they are running behind, they just assume you have nothing else to do but wait for them. Their time is more valuable than your time :)

I called them 2-3 times each appointment to find out the arrival time.

Today the second plumber shows up and he gets out of his van in a hurry, he tells me he doesn't have much time because he has other jobs. Off to a great start.

I told the receptionist two days ago that the faucet in my tub has a constant drip, every 2 seconds. I need this to stop.  I also told him I have a new kitchen sink and faucet that I want installed. The stuff under the sink is old and needs to be changed too. He seems to understand, we schedule the repair and install for today

This plumber shows up and has no idea what he's doing here. He says he can't fix the drip today he just came to see it. I got upset because I scheduled this appointment to fix it! Then his boss tells him just give her a high price, if she wants it changed same day if not then fine.
He was on speaker, using my phone! He plumber says $350.

I'm shocked and offended!!

I called 5 others plumbers and they quoted me $125-140 to fix the cartridge that's causing the faucet to leak.

Then there's the kitchen sink. The plumber wouldn't even look at my new sink and faucet. He said to hire a handyman for this job. Well, if you would have told me over the phone I would have!

If you hire them you're probably overpaying.
First plumber Harry was nice, hire him directly and save yourself from dealing with plumbers who careless and charge 2x more.

Can't thank Harry and Leo enough. I called with a strange gurgling in my toilet and Leo walked me through several things without needing a thing from me. Nothing seemed to work so Harry came out within an hour and it was smooth sailing from there. He tried to snake the drain but to no avail we found a crack in the main. He came back the next day and new pipe was in the same day. The guys did an amazing job. Thanks for all the hard work Harry! It's been several months now and all has been great.

I believe it was Leo who came out to fix a drainage problem with my garbage disposal. He was professional, courteous and super friendly.  He came out on a late Saturday afternoon and had everything fixed in less than 30 minutes. I highly recommend Rooters On Time for any plumbing issues.

Leo is awesome, fast response time, even though there is no business to be made.
I called him for a minor job but unfortunately he wasn't available due to the short time frame, he then found another plumber within my area and gave me his number instead. Thank you Leo!

Competent, efficient and professional!  I called Rooters On Time after seeing many positive Yelp reviews. Excellent service.  Leo arrived at our home less than 30min after we called him, found the source of the problem and fix it. Leo was a very peasant and professional individual.  He even gave me some tips regarding what I need to do if a similar problem ever occurs. All in all, I had my plumbing issue fixed within 2 hours of calling him.
Would certainly recommend Rooters On Time and will call again if a plumbing issue needs resolution. I give Leo my highest recommendation.

Hands down the best service I've ever received!!  Highly highly recommend!!
Professional, courtesy, arrived on time, excellent work ethics, and fair prices.
Edgar did a great job, explained the repairs to me and informed me I have
30 days on the work.  If I had any further problems to give him a call and they
will take care of it.  As of today, Rooters on Time are my go to plumbers!!  I
will be sure to share my experience will all my friends. Great job...... thank you.

Excellent service!  I had bought a new kitchen faucet and needed it installed.  I called these guys around noon and they were here within two hours.  Gary was personable and trusting.  I even left for a while to get a piece we needed and he waited patiently till I got back to finish the job.  He explained everything he was doing and everything is working great.  It was a flat rate that never changed.   I highly recommend and it was overall a great experience.

I never give five stars but outstanding customer service. The owner is very polite and they are always on time.. I highly recommend this company.

Are use these guys because my other go to vendors seem to add $25 to the bill every time they came out. Although this company is starting to do the same so far they have proved fair in their pricing and returned Free of charge when the drain in the floor directly below it clogged up. Of course one would assume that they clog move down the line further however I suppose in theory they could've asked for more money but they didn't. For now I will continue to use them and would recommend

What can I say. Always on time and professional. Called Leo 1  week ago and he gave me an appointment. Sure enough the technician arrived on time and very well informed of the situation. After about a half a day of work the team was gone and it's like they did not even touch anything. I love them and will always use them. Great prices and great service. Thank you Leo!

I called Rooters On Time today, which is a Saturday and they came the same day! Leo fixed the draining problem in my Tub and Bathroom Sink in less than an hour. I would recommend them to anyone~ . I can finally use my upstairs BR!

My wife and I had at least 7 companies that sent guys out, snake the camera, and give their speel about what was needed.  Price quotes ranged from 5-15k, many wanting to charge simply just for running a camera.  I'm a sewer monitor.  Needless to say, we heard a great deal of sales nonsense. When Leo and his team showed up (early by the way) they determined our needs, showed us in detail the issues we faced, and provided a fair price and a one day job completion time.  Day of the job (start time is 9am), his team is digging at 8:30am and they worked continuously until the job was completed around 6pm.  Their work was exceptional.  If you are in the market, this is the company to call.

Harry was awesome!!  He came out on Saturday to give a quote, then came back out on his day off (Super Bowl Sunday) to fix my broken pipe so I could have running water again before Monday!  I'm so happy, and appreciate his hard work and dedication to great customer service.  He was super nice, and I would highly recommend rooters on time!  Ask for Harry, he's the best!!

My kitchen was backing up into my laundry room.  Garry came within 2 hours, fixed the problem and advised me on how to avoid it in the future.  Awesome!

I had the worst kind of sewer backup in a tenant's unit on a Sunday evening. Things back flowing into the tub!!  I called a bunch of rooter services until I got a live person on the line. They had someone out within 30 minutes. So far so good. The guy started to snake the drain. When he saw that his snake had passed the point in the line that was clogged, but that no water was flowing, he said it was still stopped up and proceeded to remove the snake from the drain. When it came completely out I noticed that it did not have any kind of tip on the end of the snake line. He'd been running just a narrow line down the drain with no attachment!!!  I told him how do you expect to penetrate anything if you don't even have a tip on the end of your line  thicker than the line itself!? He must have been surprised that I knew enough to call him out on this major omission of the right tools required to snake a drain. He curtly said he was done and that there was nothing further he could do to help, charged me a $65 minimum for the service call.  Worthless service.
The next morning I called another service and the guy snaked the same drain with a large bore tip on the end of his line and after running that monster through the line  the backed up water started gushing through like a waterfall!  Problem solved in under 20 minutes. The Rooters on Time guy could have done the same thing if he'd had the right equipment or attitude to help me solve my problem. He had neither. Also, the guy clearly had insufficient skill or experience to clear the mildly difficult drain blockage. Perhaps these guys at Rooters on Time run right 98% of the time, but I caught the bad 2%, and for that I think I would never ever consider calling them again or recommending them to anyone.

I found Leo and Harry on Yelp. I called them and they arrived to the location quickly! They used the hydro-jet and camera to clear the sewer and diagnose the broken pipelines. They rescheduled me within a day and replaced the broken sewer lines. Thank you Leo and Harry, I really appreciate the responsiveness and professionalism!

Leo and his team are consummate professionals..
They replaced my backyard drain system in a cost efficient and timely manner.
They are a business that delivers what they promise and I will use them from now on.

Wonderful company.  Called Saturday afternoon and they were here Saturday afternoon.
Unfortunately for us, we needed several major lines replaced...most of them under
newly installed gravel.  They came with a crew every morning for days, supervised by Leo, who is the CEO.  I thought we would never have it looking the same again after several
six to 8 foot holes were dug up, but not only do we have brand new drain pipes, three
cleanouts, but gravel was washed and replaced...like they'd never were here. Also fixed
some minor inside plumbing at no extra charge. Leo,and his crew were great.  And when you call, you get a person...not an answering machine...will call again for any plumbing problem, but hopefully, we won't have any anymore.

I called Rooters On Time yesterday after seeing positive reviews on Yelp. My tenants had a leaky faucet in the guest bathroom that needed to be fixed.  Rooters sent Gary out there and within a half hour or so diagnosed the situation. Unfortunately, I needed a new sink faucet fixture. Gary apparently drove all the way to North Hollywood and back to get the correct fixture and a few hours later it was all done. He even texted me images of before and after.  I'm pleased with this company for their timeliness, efficiency and pricing. I had called another company, but they never showed up and never called me to let me know they couldn't show up! So I will be calling Rooters the next time something goes wrong... !

Jose and Michael were of great help. They were nice and professional. I was soo glad that they were able to fix my water heater. I also like the fact that they took the time to explain, what could be done and how they would fix it!! Thanks for your help..!

Harry was just at my home in Granada Hills and I must say that he did a great job.  
He fixed the toilet in one of our bathrooms and unclogged the air gap drain from the dishwasher to the disposal. I've also scheduled him to come back and replace the pressure regulator on our house. I have used other companies here in the past 20+years but I am so pleased I found Harry and Rooters on Time. They are quick, efficient, very clean and reasonably priced.
5/02 I needed a plumber for additional work today and John came out to help. He fixed everything perfectly! Knew exactly what I needed and was so efficient. I can't say enough great things about the people that work at this company, I appreciate you so much. Thanks for your help today John.

These guys just finished up some work at my place and steve was awesome. I called and they came out the same day. Had my issue fixed in one day and they finished way ahead of time. Look forward to using this company again!

We like the owner who is usually nice and helpful whenever possible, but several times the guys he sent out say the job is bigger than it actually is so they can charge more . We've tried them for a while now and the guys who come out for the first time are usually really nice, acting all friendly and helpful the first time they come over and then almost rude when they come out again. Perhaps because they've been questioned and we've always been right they say things are wrong that aren't and had it verified. It's happened a few times now so we won't be calling this company again. Not worth taking a chance.

These guys are the best in service & price.  My kitchen drainage line backed up during the Memorial Holiday weekend and they were the only local plumber to have someone to come out.  After two attempts to unclog with a rotor, the plumber had me view how much line went out before the obvious blockage.  Since it was at night, they were to come back next morning to go under the house to inspect the line.  Steve and another worker came on time; confirmed blockage location; and, the contributing factor of a bogus prior installation of the line - with insufficient slope in the line; insufficient supports (which produced kinks); and, two 90 degree turns!  In two hours the line was cut and repaired with proper slope and supports.  Steve showed us the clogged portions, which were almost mortar hard!!  Rooters on Time will be my go-to plumber from now on.

They did great work and fast.  Good job doing a rooter.  They were professional and no surprises between the quote and final price.

These guys are great, Leo took the time to message back and forth to answer all my questions. Harry the tech was great and arrived on time. Don't hesitate to call them!

I called Rooters On Time and they arranged an appointment same day, didn't even have to request a rush. Within 3 hours I had Edgar in my house looking at my system.  I had hot water in the tank but only cold coming out of the fixtures. Cold showers in the winter are no good. I previously had 2 other plumbing companies come over for the problem, and neither wanted to troubleshoot.  Quickly Edgar had tested at least 6 things and decided he'd need to replace a part. I appreciate that, no need to immediately start throwing parts at a problem. He figured out what the issue had to be, explained it to me, and replaced the problem part. It took about an hour and cost a less than quoted. Oh and this is all while my dog was trying to bother him, thanks!

Great work, great service, great price.

I am really saddened and disappointed with Leo at Rooters On Time.  I have been using their services since 2012 and spend nearly $10k over this time period.  He was my go-to plumber, but now he is not honoring the warranty that he provided.  Leo replaced the 46 connection and put in a Perma-liner to the city connection in the street with a lifetime warranty. The 46 connection is cracked and now needs to be replaced.  Leo is claiming only for the Perma-Liner is under warranty, not the connection. However, the invoice clearly states the entire job is under warranty.  My property mgmt company contacted him and he offered to hydrojet the line with a 2-year warranty, but that only gives the roots a haircut and they will grow back in a few short months.  That's not a solution, that's a band aid fix. I specifically paid thousands of dollars for a Perma-liner to get a permanent solution to my sewer line problem, not a short-term fix where roots will grow back.  Now Leo is not honoring the lifetime warranty.  In fact, he won't even return my phone calls to discuss the issue.  Leo, I am very disappointing in your behavior, and given you don't want to address this issue shows you lack the morals, professionalism and ethical standards that I thought you possessed.  I would not be writing this review if you would just return my call.  Leo will probably respond by saying I am incorrect or providing false statements.  But I would be happy to post the Rooters on Time invoice and an estimate from another plumber that will support all the facts that I have just outlined.  You are not returning my calls because you know you should be honoring the warranty you provided. JUST RETURN MY CALL TO DISCUSS! I would be happy to update this review based on our conversation.
Very disappointed customer.

I don't want to brag, but I now have water! Thanks to José and his hard working men at Rooters on Time. As you see in the previous post we've been having plumbing issues. Well, until José of Rooters on Time came and put the camera down into our pipes we had no idea how serious the issues were. Let's put it this way, our 1955 cast iron pipes had massive rotted and rusted holes in them, hence our water issues: various shades of gray and brown water backing up and squirting out of places where water should not be.

When we learned we'd need to have huge portions of our cement slab jack hammered to replace the pipes, I was overwhelmed thinking of the massive mess to our house and lives we'd have to deal with. But because José and his guys were so efficient, hard-working, and systematic they were done sooner than expected.

José, before leaving, said, You're back to normal!

Nope. Way better than normal - we have new pipes, better water pressure, no mystery water bursting out of places it shouldn't. So I hope you don't mind me bragging: We have WATER!

Thanks to José and his team at Rooters on Time. I can now enjoy my weekend.

Steve is the man! I had received some advertising in the mail and decided to give Rooters On Time a call to schedule an appointment to have a drain cleared out. I'm always skeptical on pricing I get quoted for plumbing but not this time. If you're looking for a quick response, professionalism and honest hard work then this is your go to. Once again thank you Steve!

I have to update my rating to 1 star. I called 6:50 pm. in and talked with hem and they said they were working on a job that would take 2-3 hrs. I asked if they could come look at my water heater after that, and he replied, no not until tomorrow morning. I asked him, aren't you 24 hrs?  He said all my guys are busy and it will be better for tomorrow morning.  I said tomorrow doesn't work for me.  He said he can't come out until then.  I promptly told him I would call someone else that would come out at night.

Called in because my kitchen sink was leaking pretty badly underneath. Spoke with Leo the owner and he had his technician Moises come over within a few hours. Moises was able to inspect and pinpoint the issue and replace my garbage disposal unit. Job was done in under an hour and the pricing was very good. Highly recommended.

Love these small biz cronies.  Sell with warranty and they change DBA's or ownership.

I had a clogged up kitchen sink and was about to call another company when I got a coupon for Rooters on Time in the mail. They advertised $49.95 to clear a drain, so I decided to give them a try. Garry came out as scheduled and had the sink drain fixed in half an hour. He was very professional and explained how to use the clear out plug if it happened again after the 30 day warranty was up. And yes, he only charged $49.95! I will definitely call this company if anything else goes wrong with our 75-year-old plumbing!

I would highly recommend Rooters on Time. I had a sink blockage/garbage disposal disaster that occurred right before the Thanksgiving holiday. I called Rooters on Time and they were able to make an appointment to look at my sink immediately.
Edgar was prompt (even called to say he was on his way), upfront with the costs, explained the process before he began and kept me in the loop the whole time. Edgar was able to fix my  sink and save my holiday.
If you are looking for a reliable plumber who is upfront, knowledgeable and fair call Rooters on Time!

First time using this company and it will turn into a long term relationship. Called them the other day and they were at my house within 2 hours.  First class work at a reasonable price.  Can not say enough good things about the plumber they sent out. His name is Edgar TEN STARS!!
Knows his business.  It's nice to deal with a first class plumbing company and Edgar is beyond first class. Look no further if you want your job done right.

Leo is fantastic!  He gave me estimates on other plumbing projects and also fixed the one that was currently causing us grief namely a clogged drain and toilet not always flushing. I will recommend Leo to anyone who needs a plumber.

My basement flooded after my water heater exploded due to old age. I looked on yelp and called 4 different plumbers. Rooters on Time was the first to get back to me and they came to my house that day on very short notice.  The man answering the phone was very helpful and would call me to let me know when they were on their way. Everything was very professional. He sent GARY over to us. Gary was super nice, professional with quoting (there's a handbook for pricing so there's no guesswork), and did extra than what was asked. Couldn't be more pleased with him. Highly recommend!

Steve from Rooters On Time came right on time, and let us know when he was on his way. He was polite and quick. He unclogged our bathroom sink and made thoroughly checked that everything was cleared and that there were no leaks before he left.

Harry and his assistants did a couple of amazing plumbing replacement jobs under my house.  Their prices are fair compared to other company prices.  Also they have the best customer service.  Call them for excellent honest work.

Our water heater broke, and our go-to plumber was not available. Leo was very professional, and helped us out right away. I am keeping their number for future reference when needed!

Leo just finished the job a few minutes ago.  Excellent experience.
I called him Saturday morning and by 2:00pm he was at my place.  He quickly diagnosed the issue and was able to get both clogged drains cleared and adjusted within a half hour. He even showed me how to do some of my own maintenance to prevent future problems.  Good price for two sinks - less than $100.  Now that I found a reliable and honest plumber I will continue to use him when the need arises. I suggest you give Leo a call too!

I called Rooters on Time and Steve came in less than 10 minutes! I told him I was in a rush and he diagnosed the problem and fixed it super quickly.  Poor guy was literally running around in order to finish quickly. He was very knowledgeable and gave me lots of useful information. He even fixed my kitchen disposal for free! I could not have asked for better service. Call and ask for Steve if you need any plumbing work done.

Called them yesterday, spoke to Leo, he was ready to send someone out within 45 min but I opted for this morning.  Steve showed up, super nice, super professional,super helpful!!  He was so through and explained everything he was doing. Came on time! Def will call them in the future and highly recommend Steve!

Leo and his man are very trustworthy they know what they are doing and they can finish their jobs in time. Awesome guys.

They sent over a technician the same day I contacted them who fixed the problem on the spot. I appreciated how and easy it all was.

Wow if i ever need anything plumming related done Rooters IS always on Time. Anything from a backed up toilet to clogged sink they have always fixed it for me. With no problem and within 20-30min, they are the best in the business in my opinion.

The steel pipe broke in my bathroom. They replaced it all with copper fast and affordably.  The provided a written estimate and completed everything on time.    They are very professional and friendly.  They even fixed other plumbing problems in my house at no extra cost.  Wow!  I recommend them highly.

Good job.  Recomment for choosing rooters on time services.
Gary is the excellent technician I ever meet.
Did diagnosis  the hot water tank  problem right away. I will call rooters on time next time.
John
Reseda

My washing Machine was flooding my garage,  and the sink attached was original to my 1950's house.   I called on Friday,  and asked for someone to come on Saturday,  the next day at 10:00am.  They were able to accomodate me.   Garry came out and explained everything to me and tried the least expensive option first,  which actually worked.  

Garry....thank you,  and sorry for looking over your shoulder the entire time.   You were extra patient with me,  and I will call you next time I need service.

I woke up to a broken sprinkler and partly flooded backyard.  Called Rooters on Time and Ruben arrived within 30 minutes.  He was knowledgeable, friendly, and efficient.  He even went to the local OSH to get the necessary sprinkler heads to repair a few others that weren't working.  Couldn't be happier with his work and at a very reasonable price.  Am having him back to fix a sprinkler valve problem.  Will definitely keep their number on speed dial.

Imagine getting ready to go to bed on a Saturday night. All is quite as you go about shutting of this light and that light. While in the kitchen you hear a slight hisssssss. Sounds like water leaking ....  maybe under the kitchen sink. It's the loudest there, but no sign of water anywhere. Hissssssss

I woke my sleeping husband to tell him at midnight that we have a water leak somewhere near the kitchen sink. After he inspected, he turned the water off for the night and went back to bed.

Can't live without water so we began searching sources for a good plumber. Sometime you reach an answering service. Sometime you just leave a message hoping they will call back.

When we called Rooters On Time, a live person answered the phone and said he would have someone here to look at our problem at 10:30 AM  Sunday.

At 10:30 sharp, Garry arrived. He crawled a long crawl from access hole to our kitchen sink faster than a speeding bullet. Signs of water everywhere but no leaking pipe that he could see. Our worst fear....it was in the outside wall.

After some discussion we decided to cut away outside stucco in order to locate the leak.

Garry had all the right tools and was able to find and fix the leak in the wall in short order.

We recommend that if you need plumbing done and are looking for someone reliable and professional, Rooters On Time is one of the best you'll find.

I called and spoke with Leo. At the exact agreed upon time, Garry arrived at my home to hook up my new Natural Gas BBQ. He was very friendly, intelligent, spoke well and knew his business. Within minutes, he evaluated the job, we agreed on the price, which was 2/3 less than a competitor. After 2 trips to Home Depot to get correct fittings, I had my BBQ hard plumbed into my gas lines. I WILL call this company again and I am confident that I will receive the same excellent service and professional treatment. Thanks Leo and Garry!

Finally I have found a Plumber that you can count on, is not out to overcharge their customers, honest, on time, and wonderful to work with.  Leo, Harry, and Steve all provide excellent customer service.  It is so refreshing!  I would recommend Rooters on Time in Northridge for all your plumbing needs!

My shower drain was really clogged! I called these guys and they sent Garry down to assist me. He was very professional and took care of the problem fast. He then cleaned the bathtub so that it looked like new. I have worked with many plumbers before but never had such a good experience. Thank you Garry and the Rooter On Time team!

Steve showed up my house in less then 20 minutes.   His roofer fixed our clog for a fair price.  I will definitely use them again when I get another clog.

Called them at 11pm at night for a blocked kitchen sink and someone arrived within 30 minutes. They gave us a price up front and did a great job snaking the sink and replacing a few parts. The technician was very personable and did great work!!! Will use them again 100 percent!

Steve and his guys just wrapped up a job here in La Crescenta.  They replaced all our old galvanized and cast iron drain pipes under the house fixing the problems with our toilet and tub.  He was professional, fast, friendly, and fair, and I will definitely keep his card for any future repairs or work I may need.

If only all businesses provided this level of service!  Thanks, Steve!

This guy is great. I called him from Silver Lake with a severely clogged sink that my laundry drained into. He said he would be here in about 90 minutes. He was here in a little less, finished the job quickly and very cheaply, and hustled out. Definitely give him a try. Trustworthy dude.

We ha a problem with our clothes washer not draining correctly, so  after trying all of the usual home solutions and a handyman I knew it was time to call a professional.

I sent an email out to two companies and only one responded within minutes, which I was not expecting since it was in the evening. Leo was very polite and professional on the phone explaining the different possibilities of what might be causing the problems and what the costs might be. Before I had the chance to ask about a free estimate, Leo was already asking me when they could come out the problem for a free estimate.

From the beginning, Rooters On Time was pleasure to work with and deal with. Edgar was very honest and knowledgeable. He was extremely good at explaining what was wrong and the options for solution. His attempt did not work as he hoped and told my wife that since he told me that he was 99% sure that this would work, he was not going to charge us for the work.

Edger than explained about hydro-jet solution and we agreed to do it. Edgar and the owner Leo were great working together trying to resolve our plumbing problem and accurately. Edgar and Leo worked great together and communicated every step of the way.

After all was said and done Leo used the camera to check the main sewer line while I was there and found dome issues that could cause a problem. His explanation was very clear as he was moving the camera. He explained about trench-less pipe replacement and that just cleaning the roots out now will just prolong the issue and end up costing more in the long run, which made sense to us. My wife and I agreed to get this taken care of the following weekend. Both my wife and I felt that they truly looked out for what was best for us.

I felt very comfortable with the process, the people and the pricing was very reasonable. They came out when they said they would, did the job that they said they would do and cleaned up after themselves.

Edgar, Leo and their staff truly did a superb job for us. I will definitely call them again with all the plumbing needs and recommend them to my friends and others that may have plumbing issues.

My only regret was that I did not call them sooner.

Awesome plumbing company! Called RootersOnTime and Leo the owner picked up. He was such a nice guy and I told him my cousins sink was clogged up. He explained to me that he would have a plumber here in 1hour. About 40min later we got a knock on the door and their was a plumber at our door!! Moses came in and we showed him the sink. He explained to me how much it would cost and I agreed am he started doing his thing. 20min later he called us in and showed us a glob of hair that was stuck in the drain. It was disgusting and he opened the water and all the water went down the drain like new. He cleaned up everything he did and I paid him and everything was perfect. They on time, reliable, clean, PROFESSIONAL, and they have the best prices. I think I just found my new permanent plumbers for life.

Edgar and his crew replaced all the drains in the crawl space of our house back in December. They did a fantastic job!  They were very friendly, quick, efficient and reasonably priced.  I will use them again in a heartbeat!

I had a clogged sewer line and Leo came right out himself and snaked out the line and cut all the roots that where growing through it. I generally don't take the time to write a review but Leo was such a nice and pleasant guy and a man of integrity, i just had to take the time.  Joseph L.

We had raw sewage pouring into our flower bed due to a broken main sewer pipe.  Garry was not only honest but affordable too. We had received quotes from $5500-$7500 from other plumbers but he managed to get it done for $2500. His crew was kind and professional. They even hosed down my driveway when the work was complete.

I called Rooters on a Friday morning and they said they could send someone out that afternoon. I had to get to work so they said someone would come out Saturday morning at no extra charge. Harry showed up right when they said he would and proceeded to look at my plumbing issue which turned out to be a pipe leaking underground on the side of my home. Once the problem was located, Harry quoted me a price which was fair and he even gave me some advice on how I can get the work done at a lower price. The staff at Rooters are fair and honest and I will definitely consider them for all my plumbing needs. They are true professionals!

Professional, nice and happy problem solvers they are! I had to replace my sewer line. Yoni proposed a plan that minimized irreversible changes to my yard and bathroom tiles and it all worked out well. I was also happy with the total cost.

I should mention that prior to them I already had another company come in and hydro-jet and run camera.

Update: I called Jonathan for a leak in my Master sink that my hubby was unable to fix. He came out as promised, fixed the problem, and again gave us a good price! I'm very happy with him and again highly recommend his services!

Edgar just did a snake clean-out on a slow draining tub.  Before he started, I had some issues with a few other things, inside and outside.  Edgar checked everything out, checked the regulator and the pressure on the hose bibs.  He gave everything else a clean bill of health then he took care of the tub.  He arrived within the time frame that Leo estimated and charged exactly what Leo quoted me over the phone.  I didn't find them on Yelp.  I saw their truck in front of my neighbor's house yesterday morning.  My neighbor said they were great.  He's right.  So is everyone else on Yelp who said they were honest, reasonable and do great work.  I will use them again!

Not only was the plumbing technician on time, he was 15 minutes early. He was very professional, polite, and was able to diagnose the plumbing problem quickly. He left to purchase the required parts, returned in less than an hour, completed the repair in a timely manner and cleaned up the work area.  Pricing seemed competitive. Thank you.

I was having a problem with my kitchen sink and and when I called Leo he was the fastest in response time and the workers had great customer service

Rooters on time is amazing ! I called that afternoon ! and they showed up 8:30pm and fixed everything as promised ! reasonable pricing ! I am super glad I called them ! I am sure you will be happy with them as I am !

My girlfriend's house has a kitchen/laundry slow-draining sewer problem for a long time until it finally stopped draining. We found this Rooters On Time on Yelp. They were very professional, courteous, honest and FAST! They bypassed the old drain pipe and installed the new one in a day and half with a lot of in ground digging/trenching. The end result is FANTASTIC! with fast draining!!! Thumb Up to Rooters on Time!!!

Last night, the kitchen sink got clogged. So, we scheduled an appointment with them to come and have it checked out. We were told that the plumber would be at the house promptly at 9am! Who runs on time now a days?! These plumbers do! By 8:57am, we got a call that he was outside. We were blown away! We had the pleasure of working with Arnold! He was patient with our million and one questions and completely efficient. Less than an hour later, he was packing up his equipment and heading out, drain/sink working good as new!!! If you get a chance to work with Arnold, do it! He's fantastic! We even joked that we would schedule our appointment for a year from now with him to snake our drain  because he's that good! Also, loved his sense of humor, honesty, and his patience with our Akita that was more than eager to greet him!

Excellent Service! We've used this service 5 times in the last few years for different issues and we have always had consistent and excellent service. Garry is so nice and very honest. I highly recommend them!

Have known Leo and this company for over 10 years no, you can read my review I posted 9 years ago. Recently hired him again, he sent one of his employees to do the job, the employee was friendly but obviously job didn't go well. I called him back to honor the guarantee. I closed the company and can't do anything for you hire another company there goes $300 down the drain, literally. Very disheartened that loyalty comes down to this. You have been in this business for decades and all of a sudden you can't do anything. Disgusting.

Excellent service by the owner - he showed up on time and was extremely professional and honest. I would gladly use him again and recommend him to others!

Just had our first experience with Rooters on Time and it was fabulous.  They arrived BEFORE they said they would and they had our issue handled in literally one minute. We were so grateful.  On top of it all, they were really nice people and great prices too.  It was a great experience and it was easy to trust them which usually needs to be earned over much more time!  We highly recommend them and will call them any time there's a plumbing issue. Thank you Rooters on Time!

My main line was backed up and I called at 7pm and Jose was at my house at just before 8. He was very nice and cleared the line very quickly. Even after the clog was cleared he ran the snake through the line going out to the street to make sure it all went through. He didn't charge much. Very reasonable price. I was actually expecting to be charged a lot because it was later in the evening and an emergency situation. I am very happy to have found this business on yelp. I have bookmarked them in case I have an more problems in the future.

Rooters on time is a very reliable company. I own a business and they already came by twice to work on some piping around my establishment. Each time they did a fantastic job and I had no complaints. Leo is awesome and he even helped me around with other small issues for no extra cost.

I rate them 5 stars for their availability, craftsmanship and reliability. Leo really knows how to keep his customers happy. I'll definitely be recommending his company to other businesses and my colleagues.

This is not a trustworthy company.  Based on the yelp reviews, I called Rooters on Time to schedule a sewer line inspection for a house we had in escrow.  Gary came out, and got the camera line partway down, but because there was grease in the pipe, could not complete the camera inspection.  He suggested we install a clean-out in front of the house, and wrote an estimate for $550, which would include the cost of the clean-out and the sewer line inspection, which he hadn't been able to do. He billed me $45 for the service call (as opposed to the $150 it would have cost to do the inspection), and said the $45 would be credited toward the clean-out and inspection.  So far, so good.  I also mentioned that I had printed out the coupon for $15 on the company's yelp page, and he said I could use it, if we went ahead with the service.  Gary seemed nice and knowledgeable, so once we had the keys to the house, I gave Rooters on Time a call to complete the job.

I spoke with Gary, and we scheduled the appointment for that Sunday morning, at 9:00.  He said the installation and inspection would take about 2 hours, so he should be done by 11:00.  Great.  Gary left me a message the day before, to say it would be 9:30, instead of 9:00, and to give him a call if that would be a problem.  Though I would have preferred 9:00, since my husband had plans at 11:30, I knew he could still make it, if only a little late.  

Fast forward: Gary didn't show up until 11:00, and after he completed the service (in a little under two hours), he said that he would not honor the $45 credit, which he and I had agreed upon.  My husband called me, since I was no longer at the house (having plans myself, and having waited an hour and a half for Gary to arrive), and told me that Gary was also not going to honor the $15 coupon I had printed, either.  

Gary said that I would need to take it up with Leo, the company owner, so I gave Leo a call, to let him know what Gary and I had agreed upon.  Leos' response was that unless I had the commitment in writing, they would not honor the $45 credit, and he'd have to call Gary to see whether he would accept the $15 coupon.  

I called my husband (while Leo was on the phone with Gary), and was informed that they would give us the $45 credit (which they agreed to, only under duress), but that we couldn't use the $15 coupon, since it was for first-time customers only.  They reasoned that since Gary had already come out to do the service call (even though he wasn't able to perform the service!), this would be considered a second appointment.  

I'd like to point out that nowhere on their yelp coupon does it say that it's for first-time customers (or even first visits).  The coupon states $15 off any plumbing service.  Limit one per customer, not valid with any other offers. That, and the fact that I had been assured I could use it for the clean-out, only to have that commitment denied, left me feeling like $15 was more important to the company than honoring their word.

Gary left my husband with a $7500 estimate to do further work on the pipes, but because of this company's nickle-and-diming and shady dealings (at one point, the excuse they gave for not honoring the $45 credit was because it was Mother's Day), they will not be getting our business.

That $15 cost Rooters on Time $7500.  We will be going elsewhere for that service.

An additional suggestion to the company, for any future clients: if you don't want to work on Mother's Day (or any other day, for that matter), I would recommend scheduling the work for another day.  Telling your customers (after the work is done) that you won't be honoring a credit because you came out on a holiday is a low blow.  I can understand not wanting to come out on New Year's Day or Thanksgiving, but the last time I checked, Mother's Day was not a bank holiday, and two other companies came out that morning to provide us with service for work that needed to be done, without batting an eyelash--or any complaints.

Had our 75gal gas water heater installed today by RootersOnTime.  Everything was completed in a few hours like Leo indicated to us a few days before the install,  His whole team of installers came to get everything done on time for us, that was NICE.  Edgar one of the installer was very nice and great, he took more time after the install to show us how our new water heater works.  The whole team was very professional and the great thing is no mess/trash was left behind.  Highly recommend Rooters!  Thanks Leo and Edgar from Alan and Linda from West Hills.

Rooters on time techs are the best plumber/rooters I've called by far. They work fast but carefully. They helped me save money. Leo(CEO) is great. He's kind and knows what he's doing. And they are always On Time as advertised. They replaced my entire sewer line using trenchless technology and pulled out massive roots. I highly recommend this company to anyone that has sewer back up.

Edgar came to my house within 30-45 minutes of my call, as promised. Was very professional and knowledgeable. The job was done quickly and to my satisfaction. I would definitely recommend using these guys, I know I will if I ever need a plumber again!

Shout out to Harry!!! This guy saw my post on instagram and instantly caught a mistake my made and helped me correct it over messenger... super knowledgable and generous with his advice... you get the real mvp award today Harry!!!

Rooters On Time deserves a super five star! My water heater went out last Wednesday. I called a few other Yelp five~stars, some were busy and couldn't take any new jobs, some didn't respond. When I get through with Leo, he was courtious and polite. After learned about the emergency, he sent one of his guys Gary over within 30 mins!! Not only Gary was professional, he and Leo assessed my heater situation and came up with the best plan to get the problem resolved in the shortest possible time. Their expertise helped me save more than $700 in addition to a brand new heater!! Yesterdays I called for a minor adjustment to accommodate the door to the heater, Gary showed up this morning and fixed in a flash! These guys are professional, courteous, and fast! They will be my go-to person for plumbing needs!! Highly recommended!! Plus, Gary is a veteran who served the country overseas in the past few years! Hats off to him!!

Least expensive plumber in Los Angeles. I had a serious problem with my sink drain and called two big plumbing companies, both of whom quoted me $125 after taking a look at the clog.
When I called Rooters on Time the plumber answered directly, came the next day and did a fantastic, speedy job clearing my sink for $65 -- half the price as TWO other plumbers!! He also fixed the pressure in my faucet, without me even asking. The sink drain remains perfect, now three days later.
I'll never use another plumber again -- this is the nicest, cheapest guy you'll find.

Let me just say that Garry was great.  He was there for me on the weekend when I broke the spigot off my hose and water came shooting out my house like a fire hydrant.  The actual cost was less than the over the phone quote.  he was very helpful and prompt.  I would have had him do more but the other spigots were different.  He resolved a hot water heater issue at no cost.  I strongly recommend Rooters On Time.

We had Rooters On Time come and give us a quote for replacing our sewer line.  Their technician, Yoni Acevedo, was right on time for our appointment and was easy to talk with. Not only did their quote come in at 1/2 the price as Tankless Hot Water Solutions (Porter Ranch) Yoni took extra time to look over some of the plumbing issues found on our home inspection report at no additional charge. We appreciated his honestly, extra time and effort.

Owner, Leo is one of the best in the business.  Hard to find people you can trust.  Thanks Leo!! Jodie

Rooters on Time, professional, honest, and early.  Thank you very much for a professional and fair price for fixing my broken sewer line. They recommended a pipelining instead of digging a 25' trench in my front yard. It saved me time and money. It took only 4 hours and my wife is ready to do laundry again! Leo and Garry are honest people and aren't trying to upsell their service. I would use them again in a heartbeat, but I think my plumbing is good for a long time. Thank you so much Rooters on Time!!!!!!!

We have used now Rooters on time for several jobs and every time it has been better than our expectations.  Leo is honest and reliable and work with the best people.  Yoni did a great job doing our all sewer system, and Edgar fixed a complicated shower leak that needed foreign parts that  no other plumbers had figured out.  I am so glad to be able to say that after so many years we found a plumber that we love.  Thank you guys!

This plumbing company is Great! He was on time and fast service.
When I called he answered me directly; not an answering service that you have to wait for someone to call you back.
He was quick, knoweledgable and affordable and he repaired our leak immediately. We will definitely use him again for our other plumbing issues or services we need.
Celine
Embrace Ortho

I called for a persistent clogged tub drain, chemicals just couldn't treat  the clog anymore.  Spoke with Leo (Owner), and scheduled one of his Plumbers (Steve) to come out.  I was given a 1 hr window between 9-10AM and Steve arrived around 9:20AM.  Steve was very friendly, and more importantly willing to educate about what the issues is/was and how to prevent & maintain going forward.  After snaking the drain he did go the extra mile, as we found out the screw which held the face plate in on the tub was rusted through.  It wasn't salvageable, but Steve had an extra face plate and screw which he replaced for me free of charge and saved me a trip to Home Depot.  The job took about 45 minutes, would have been shorter if not for the unexpected challenge.  The later was most appreciated as the drain is fixed and I don't have any loose ends to deal with; I can move on to the next item on the list.  

In summary:  Professional, Punctual, Knowledgeable, & Compassionate

I would highly recommend.   I had a emergency there was a puddle under our new washing machine and our sink in the bathroom was backing up. I called rooters on time and they sent a technician Harry out who assessd the situation and gave me some good recommendations.  Wwithin an hour my issue was resolved and my sink was draining and working properly and no backups.  Rooters on time is very very professional and prompt please use them for your next plumbing needs.

Called Rooters on Time this morning at 8:30 because my master bathroom toilet was clogged and was backing up into my bathtub.  YUCK!  I saw the good reviews on Yelp and an ad in a local magazine that said they charged $49.95 to unclog drains.   Garry arrived within 45 minutes (which was the time frame I was told on the phone).  He got to work quickly, and explained that if he was able to unclog the drain from the clean-out below, it would be $49.95. If that didn't work, he would have to lift off the toilet and unclog it from above using the snake machine.  That was going to cost over $400.  YIKES!!  Luckily, Gary was persistent and was able to get to the clog from below.  Thanks so much!

I help my family manage a rental unit in Northridge - and ran into a plumbing emergency.  I called Rooters On Time last minute off of a yelp search purely based on the high ratings.  I've found in the past that can be a hit or miss...

This time, the reviews were all spot on!  Ask for Edgar - he was available within an hour of our call.  He came in, courteous, polite, and knowledgable.  He attempted the snake the drain - unfortunately he had to come back the next day (no fault of his own).  He was flexible with his time, even though it was a Saturday and showed up early to the appt.  It was a quick fix from there - and everything is now working great.

The final total was exactly as quoted, even though it took more than one trip and included Saturday work.

These guys were a godsend! We just moved into a home, only to find out less than two weeks of moving in there was a broken sewer pipe. This was a huge blow to us, but Leo and his crew were extremely knowledgable, caring and professional. They replaced all of our old clay pipes and repaired all the sewer damage-using some kind of robot technology that made it so they could fix the problem with minimal digging up of the ground. After speaking to many experts, they reassured us we were getting a quality deal at a good price from Rooters On Time. It was a huge project that could've been overwhelming and intimidating, but Leo and his crew took care of it in one weekend! I would definitely recommend this company.

Today was my husbands fathers burial. We were having over 40 of our family and close friends come over our home. We had a plumbing problem since 7 AM, and this was the worse day to have that.

We called in and we got Jose at our house. My husband was so pleased by his service, his professionalism, his quick ability to know where to look for the problem of the matter. Jose did a fantastic and fast job!

The fact that Jose was a down to earth guy and was open enough through small talk with my husband to share about who he was and what he's been through, was amazing.

My husband Gus and i have always been skeptics about plumbing services, this was the greatest exception, and recommend Jose and rooters on time.

loved it. family gathering at our home was a success.

Sincerely,
Gus & Cirley R.

Great Services and prices in town.

5 Stars!!!

Note to self: don't throw the entire bottom of a bunch of celery down the drain. Note to Yelpers: if you do and your kitchen sink backs up on a weekend, call these guys.

Within 45 minutes of my call, a plumber named Haik came over. He told us what he'd be doing, confirmed the preliminary pricing we got over the phone, and had the whole thing repaired in under 40 minutes.

They offered $15 for agreeing to review their service. Happy to do so. He also gave us a lesson in how to routinely clean the line to avoid future problems. While we hope to not need them again, we'd certainly call them if we did.

I tend to trust most of the Yelp reviews and so when I was in need of some plumbing service I opted to call the people at Rooters On Time in Northridge. The gentleman who took my call had a very thick accent and my old ears (I'm 87) had trouble understanding him. I nearly gave up on doing business with him but the reviews were so impressive, I made the effort to try to communicate my needs. When I called a second time there was only an answering machine and my request to call me back went unheeded for 24 hours. Calling again finally got me to a woman who I also had trouble speaking to. I still stuck it out and asked for their serviceman to come and fix the overflowing kitchen and washing machine problem. I'm glad I persevered because I had no problem communicating with Geary, the employee they sent out. He explained every step he was taking to try to fix the problem and went to extra pains to show me my options for repairs when a simple rooting job didn't fix the problem. He returned a second and then a third time in a matter of 24 hours without charge. All in all, it was a good experience working with this company though, unfortunately, I am still in need of an expensive solution to this plumbing mishap. I'll most likely use them when I have no choice but to invest in the proper solution. Until they hire a sweet-voiced receptionist to answer the phones, don't give up on them and be sure to ask for Geary.

Called Leo to have hose bibs replaced and an estimate for a water heater replacement.  Ruben, the plumber, showed up on time and did a great job.  I will be using them to replace my water heater.  Great service.

Amazing service. They are fast helpful and did such a good job. I will be sure to save their card pass it along to family and friends.

It was 6:00 pm and we had a plumbing emergency. My water line from the meter to the house broke and water was flooding everywhere. Fortunately I was able to reach the DWP hot line, it took two hours for them to come out and shut off the water, by then Street was flooded. I also called three plumbers, all I reached were answering machines, except for Rooters On Time.  Leo answered the Phone and was able to scheduled an appointment for the next day, at 7:30 am, so I could get to wok on time.

With four people in the house and no water I needed to get this work done immediately! I knew I was at the mercy of the plumbing company. Harry showed up on time and though he had a full schedule that day made time to do my job.  I highly recommend Rooters On Time for there professionalism, superior workmanship, and reasonable pricing.

As for the other two plumbers, it took three days for one of them to call back, and still haven't heard from the other.  Don't wait for a plumbing  emergency to call Rooters On Time, I am sure they will give you the same incredible service they provided us.

DO NOT DO BUSINESS WITH THIS COMPANY!
I have been a customer of Rooters On Time for over 10 years, but lately the company has gone down the drain.  My most recent service call for a clogged drain resulted in a plumber showing up collecting $150 cash and not clearing the drain completely. Within 2 weeks, the drain was backed up again and when I called Leo at Rooters he didn't return my calls or texts. With persistence on my part I finally got a hold of him, he had the same plumber return to my home. This time the plumber said, the line can't be cleared all the way. Clear by my definition means some liquid can get through!  That's craziness!
I had another plumber come out and he was able to completely clear the drain of ALL MATTER so that it was completely clear and clean. Success. They indicated that the work done by Rooters was substandard.  I've had no problems since the 2nd plumber did their work.   I have attempted to contact Rooters On Time no less than 4 times to address this issue and they have chosen to not return my calls, texts and emails. Clearly they have something to hide and do not stand behind their work.

It's a shame really that after 10 years and over $10,000 of work over the years (copper pipes, tankless water heater, new sewer line) a relationship has been ruined over $150. But, they've shown who they truly are and it's not a pretty picture. DO NOT TRUST THIS COMPANY. They are all about the quick buck not fixing the problem.

Hands down the best plumbers to call. Their service is amazing; they were reliable (even on a sunday), professional (they were on time and they followed up on their service), inexpensive (the $15 off is a bonus), friendly and they do a great job! I highly recommend them.  Gary was the person who helped us out and we were very pleased with the job.  I plan to continue doing business with them.

Great service! The only ones that were willing to accommodate our urgency and arrived within hours on a Sunday!  Not only did they completely fix the problem that nothing else we tried did, but also they left us with plenty of valuable advise I have already put to use to tackle small issues.  They offer warranty and are very responsive and responsible about it. In short, they take their business and clients seriously. I appreciate that!

Best service and price!!! I called in to open a drain. I spoke to Leo who was very friendly and professional. He gave me a price upfront and told me Steve the technician will come by in 30min. Steve was also very friendly and professional and on time. He explained what he was going to do first before he started. I had lots of questions that he patiently explained. He unplugged the drain in no time. There was no up selling or price gauging. Steve also sweeped the floors after he was done.
I am a customer for life and I would highly recommend this company and Steve to anyone!!!!

These guys are great. Had a water heater leak. Called them and they were at my house within 30 minutes. Moises did a great job. Will definitely use them again but hopefully not too soon

Awesome Service & professionalism! Highly recommended!

I called Rooters on time this morning regarding an issue with our balcony faucet. I was expecting the usual next day or two service appointment that most establishments normally offer, but to my surprise, they told me that they could be at our residence within an hour or so. It goes without saying that I was pleasantly surprised when Garry called within fewer than 30 minutes of my original call and told me that he was at our gate!  Amazingly quick, thank you!

Garry, was honest, courteous, polite and very professional! He inspected the problem & explained clearly how it can be repaired or replaced, suggesting that we attempt to repair the faucet as its more cost effective and if that failed we could then replace it.

Garry did a great job & repaired our problem quickly and even saved us some $$ on top of that!

Thank you Garry & Rooters on Time! I appreciate your work and the prompt service we received!

I called today to get a problem in my home taken care of.  Leo was very responsive and scheduled an appointment the same day for me.  Yoni was sent out and I found him to be very professional, on time and a pleasure to deal with.  He found the problem and resolved it while explaining everything to me.  If you are looking for a good, honest and professional plumber I can't recommend them more.    Thanks Yoni for everything.

The best. They have saved us so many times! The owner, Leo, is honest, always available and very upfront about their abilities or limitations.  He is always courteous and expedites things to help us get the fastest solution with the most affordable outcome. We have owned our home for one year and have already had to call them 5 times.  From hydro jetting the drains to fixing a 60 foot sewer line, they do it all.  They arrive on time, come back when they say they will and they get the job done in the least amount of time and with the least possible amount of damage to your property.  The last job they had to do involved jack hammering concrete in our courtyard, in the heat and sun, and they worked very hard to get it done on time, with minimal clean up and as minimal damage to our brick as they could.  I value that very much and I never feel ripped off or cheated. The crew is amazing and very personable. Leo, Edgar and Jose really know their stuff and I am very grateful for that. They explain things in a way that is easy to understand and they give you options based on your budget.
If you are questioning whether you should rely on this company or not, please take my word for it as a nervous home owner with plumbing issues.  
I hope I never have to call them but if I do, I know I won't consider calling anyone else.

Well, here I am with a Ice Cold Beer thinking to myself thank you Rooter On Time.  This is my stressful series of events.

I live in a apartment style condo on third floor of a three story building.  Since moving into my place I've had several plumbers clean my kitchen drain using a rooter machine (snake) to unclog my drain.  They have done a decent job but my drain continues to clogs or slows down.  This time the drain was severely clogged.  All the pipes under the sink have been replaced so these were not the issue(s) under the sink causing the clog.  It must be a clog deep in the pipes somewhere.

I read all the outstanding reviews via Yelp  for Rooter On Time.  So I requested a quote by using the Yelp Request a Estimate feature.  Within 10-15 minutes Leo (Big Boss/Owner) contacted me via email with a quote.  I was pleasantly surprised since I sent the quote request to (6) different Plumbers and Leo was the only to contact me back.  Good so far.

Leo scheduled an appointment to have Harry come out and inspect/diagnose the problem.  Harry came over and instantly I knew this guy was super cool and knew his stuff.  He attempted to unclog the drain using a rooter machine (35 foot).  He did the job quickly and efficiently however the drain did not clear.  Harry informed me that the problem was deeper into pipes than expected.  OMG!

Harry assured me that Steve with a rooter machine (75 foot) would do the job.  I started feeling reassured again.  Steve arrived on time with a great attitude.  I was thinking to myself (2)two really cool guys work for the same company...that's awesome.  Steve attempted to clear the clog but the diameter of the pipe was too small to handle the 75 footer rooter machine.  He quickly came up with the solution to create a larger access point.

The following day Steve arrived with all the tools and parts needed.  And he was right on time again which is great in itself.   He quickly went to work and within 45 minutes he created an access point and cleared the tough clog.  Steve really worked hard to insure that the all 75 feet of the rooter machine was utilized.  His determination and willingness to work hard for the customer cleared my drain.  He said it was very difficult to clear the due to all the sludge build up.  Steve rocks!

If this didn't work I would be forced to deal with my HOA (Home Owners Association).   What a nightmare that would be.  For sure it would be pain and suffering plus doing dishes in the bathtub for who knows how long.

If you want a job done thoroughly, professionally and have a great conversation (Harry and Steve) Rooter On Time is definitely the right choice for you.  I will now be recommending Rooter On Time to all my family friends.

Next Steve and/or Harry comes by it will be for Ice Cold Beer and Pizza.

Totally Happy Customer.
Robert C.

Okay, my house is about 50 years old and as well as the pipe. Recently my pipe got a leak and it was getting bigger and bigger. I have a tenant family living there so it had to be fast and right fix. Well, I called closest place from my house using Yelp and I would say I got lucky. Once I see Leo and talked with him, I knew that this guy would do the right job. The job was fast and right. Everything is good and happy holidays!

Harry came to on Christmas Day to fix our clogged main line. All the toilets were backed up.  Got to the house in 30 minutes (on Christmas Day that's amazing).  Cleaned the main line and had the house back and flowing within an hour.  Thanks again.

I needed to install a tankless water heater and started my search on yelp for a plumber. I spoke to Leo who was knowledgeable and knew exactly what I wanted. Leo's crew arrived at the job and installed the water heater along with all the piping and filters. They ran the exhaust vent and made it flush. If you are looking for a honest and knowledgeable plumber call Leo at Rooters on time.
Thanks guys!