Pro-Service Plumbing

They came out same day and in a timely manner. I felt as though they listened to what my problem was and had been in order to address all concerns. They educate me on the problem as well as fixed; which I greatly appreciated since this was my 3rd plumber in the past few months.

I discovered a leak in the utility sink in the garage during the cold spell a couple weeks ago.   I reached out to my regular plumber but they were over loaded and referred me to ProService.    Johnny came out the next day.   I did not think the pipes had frozen but there was a small puddle on the floor.   Johnny confirmed it was not a broken pipe but a old worn out leaking faucet.   I appreciated Johnny's frank answer.   He said this leak was small (contained in a mop bucket under the sink) and not a priority now.   I agreed this was small potatoes compared to others in Allen who had no water service due to frozen pipes.    About a week later, he came by and fixed it.  

It's refreshing that a company would put others first on the list and me last.  This is a company that cares about customers and customer service.

We have used them twice in the last two years and we are very pleased with their service.  They are fast, friendly, and they return calls.  They replaced an attic water heater for us two years ago and fixed a leaking water line today.  I am so glad we found them.  You can find cheaper service but you get what you pay for.  Peace of mind that the job is done right the first time is worth every penny to us.

It is a pleasure to schedule a service and they arrive in the window of time as promised. Keep up the good work ...

Absolutely would not recommend this company. Very bad experience, they could not solve even the simplest issue

Pro-Service Plumbing did an excellent job fixing a tough problem in my house. They were courteous, friendly, professional, smart - very, very nice guys! And their rates are very reasonable. They finished a tough job in a couple of hours. I would highly recommend Pro-Service Plumbing for all of your plumbing needs. My son found them a couple of years ago and recommended them to me - I'm so glad!

We have used Pro Service Plumbing 2-4 times. While I have no real gauge for comparison in price for their service, it does seem pricier than usual but that comment does not affect my star rating above.

I'm pleased with their installation of our new toilets and water heater, however, after repairing a sink, the employee took our left over/removed/used copper pipes (vintage house)  without asking. I gave them an opportunity to ask  to keep the metal by drumming up a conversation about how expensive copper had become and still no request to take our property, just a statement that the guys back the store send all this stuff in at the end of the year for bonuses. Um bonuses from your customers without asking!

Would we have given them our left overs?  Probably. I know how much that metal is worth but I  wasn't really in the mood to take it to a recycling station. But it's much more responsible and graceful for a person to ASK the owner of the property if they intend to throw it away so that it can be recycled and the employee gets to reap the rewards.

We won't be calling this company anymore as we felt off put by this situation and we want to compare rates elsewhere. This sucks because it's always nice to find a company and stick with them for all your needs. Oh well. On to the next company.

Winter Storm 2.0 - today I had a water alarm go off in my attic.  I found that despite it being 63 degrees up there I had standing water under my tankless hot water heater.  So I called Pro-Service and Kelly the office manager answered...being that it is Christmas weekend at 4 pm...I was shocked but I told her the issue.  She said she would call owner Tom and let me know what he said.  I then sent them photos of the issue.  Within 45 minutes of my initial call Tom was calling and walking me thru how to stop the leak.  He said he will call me tomorrow to come over for a more detailed look.  Pro-Service should be your go-to plumber!

I have used Pro-Service Plumbing for nearly 15 years for various plumbing issues, including water heater replacements, and I am very satisfied with their work. Tom is extremely knowledgeable and is always happy to explain what they are doing and why. The office staff is always friendly and helpful as well. They consistently have prompt, reliable service at a fair price.

So a pipe in my daughters bathroom was leaking
Pro Service Plumbing came to our home in Plano
exactly when he said would be there & Johnny did an expert job & fixed everything very fast

Would highly recommend for quick expert work for any plumbing work on your home

Good prices!! Tom is Very quick, very clean, very professional and nice! Definitely recommend Pro-Service!

We used Pro-Service Plumbing for a fix on our bathtub drain. Clint was very nice and did a great job on the fix and the price was lower than another company by $100!  We've found a new plumber!

Fantastic experience. Cannot say enough Good things about this company. Called when I couldn't turn my shower off and Tom came out on a holiday to fix a broken shower valve. Thoughtful, courteous, and more than willing to go the extra mile. Tom fixer some of the pressure concerns after replacing the shower and left everything in better condition than it was when I bought the house. I mentioned a problem I had been having with another bathroom and Tom fixed that while he was here, too.

Every person I encountered--from the receptionist who answered to phone to Tom himself--was thoroughly professional and a pleasure to do business with. Highly recommended.

I highly recommend Pro-Service plumbing.  I have used them for 8+ years now, and have never been disappointed.  they are responsive, reliable, professional, and the pricing is very fair.  Two weekends ago I had a new washer and dryer delivered and the delivery guy accidentally hit the gas line and we smelled gas.  I called Pro-Service Plumbing and they responded right away.  They came out and fixed the gas line, checked my water heater, and installed a part I had in my kitchen facet for under $400.  A very reasonable price for the response time, services, and security of knowing my gas line issue was resolved.  You cannot go wrong with Pro-Service Plumbing.

We've been using Pro Service for at least a decade and they have never let us down.  They are professional, timely, and reasonable.  Highly recommend!

This is a great company.  They are responsive when scheduling and on time for the service call.  Quality work by excellent plumbers.  No upsell on the repair of our slow filling toilet. Just needed a small replacement part and not a complete fill kit.  Highly recommend.

We have been using Pro-Service Plumbing for almost 30 years. I would not consider calling anyone else for plumbing issues. Tom Ryan (owner) is honest and I trust his opinion on all problems that occur. Also, I get quick service. Highly recommend this business!

I have used Pro Service Plumbing for the past 10 years. I consider myself very lucky to have discovered this firm after moving back to Plano from Austin. They have assisted me with leaky faucets, replacing seals on toliets, clogged up drains, broken disposals, replacing hot water heaters, etc...they are always professional and take the extra time to explain my problem to me. I have recommended this firm to others and will continue to do so....

I noticed a problem with our water heater Thursday morning and called Pro-Service.  Kelly answered the phone right away and set up a time for Tom (owner and master plumber) to come out that afternoon and take a look.  He called before coming and showed up on time.  He was up front on pricing and since the unit was still covered by the mfg. warranty, he was able to make the exchange without me having to do any of the legwork for the warranty claim.  His crew (Johnny and James) showed up Friday morning and completed the work expertly and timely.  They were careful about making sure no rusty water leaked on the carpet and kept me informed when they needed to get a coupling that was an unusual size and they didn't have it on their truck.  They showed up a little after 11 in the morning and were done by 2:00, including going to get the coupling.  I was impressed by how quickly they were able to get the whole thing done.  High quality work, respectful of my time and keeping me informed is why I give them 5 stars.  Will keep their number and call again for future plumbing needs.