Platinum Plumbing

I'm writing this review from a different state, which is why I am giving 5 FULL stars.

My husband and I are on vacation and received a call at 7 pm that the bathtub in our daughters' bathroom wouldn't turn off. We called our neighbors, who were able to get the water to the house off ... but that left my 2 kids and their caretakers without water!

I called Platinum and while I didn't get anyone on the phone, I did receive a text immediately after the missed call. I was able to coordinate with them on a visit to my house this morning (Sunday).

Nick showed up, evaluated the situation, and diagnosed with great accuracy. My mom (who is holding down the fort), said that Nick was very easy to work with and was super straightforward.

The cost was less than what we expected (and what he quoted us at), which is a dream when you aren't there to check/double check.

He gave us several options from temporary fix to forever fix all with the cost associations.

We ended up going with the forever fix, and within 2 hours the work was done.

We will 100% be using Platinum in the future, and are grateful for how honest and fast they were at getting this resolved!

We had platinum plumbing, Nick and his crew, tap us into the city sewer and remove our septic tanks because our system was failed and they were absolutely amazing. No one enjoys dealing with plumbing issues but these guys made it as enjoyable as you could hope for and their quote was excellent. They were absolutely prompt in their arrival and beyond professional in their service. They did what they said and more. There will be no other company that I trust when I need plumbing work. Thank you Nick and Platinum plumbing for all you did for us!! I'm not sure how they don't have a perfect 5 star on here but if any company deserves it then they do.

Never again! Nick was at my rental property to fix a toilet and shower head. My residents notified me that he would not stop talking about politics and how he was at the capital riots. He even showed videos from his phone.

My residents were extremely uncomfortable but felt like they had to shrug it off and go along with it because there is a stranger inside their home and they didn't feel was safe.

I called the lady that answers the phone which I'm sure was Nick's wife and she offered a half hearted apology and blamed it on my residents saying that Nick continued to talk about it because the residents were going along with it.

My residents confirmed that they didn't bring up anything politically related and the conversation was initiated and driven by Nick. Absolutely UNPROFESSIONAL and didn't take accountability for their actions. I'm disgusted.

I said this over the phone and I will say it again. Your company will never be allowed to step foot in any of my properties again.

Nick was able to come the next day! He was honest about what we did need (new seal) and didn't (new flange or new toilet); furthermore, he could have charged us for extras as well and didn't, such as fixing our handle. He also gave us new caps and cleaned up the remaining blue stain. I had scrubbed and it was not budging much. Yet he got the remaining stain cleaned up with magical ease!! To me, honesty and customer service are truly important. We will use again if needed, and we highly recommend!!

Nick and Jarred were right on time after responding quickly to my request for an appointment. Very knowledgeable and thorough. I appreciate the honesty about the situation, and explaining the different options to me. Reasonably priced and went the extra mile to correct something they recognized could be an issue down the road. Platinum is my new Go-To Plumbing service!

I'm completely offended that Platinum plumbing would tell me that they don't charge the amount I stayed as I have a text from the owner with that exact quote.
Glad I never allowed a company with zero integrity in my home. Far too many honest plumbers in the Southlake area to even consider these liars.. BEWARE!

I can't say enough great things about Platinum Plumbing! Nick came to our house during the big Texas snow storm to help us out! I was amazed with his knowledge and upbeat attitude! He definitely eased our worries and did great work.

Thank goodness for Nick (Platinum Plumbing)!

On Sunday (7/09) we discovered our water heater had a serious leak and needed to be replaced. This was smack dab in the middle of a serious family emergency that was going to need me to bring my elderly father to our house for some recuperating time. As you can imagine, we didn't have time for there to be a hot water problem. Within minutes of requesting a quote, Nick got back to us and scheduled a time the following day to come out and replace the unit. We knew it would be a majore pain because less than desirable work had been done all over our house before we purchased it. Any time we have to get something fixed it's a Pandora's box of trouble. Working late into the night, Nick was researching and communicating best options for us. He totally understood the tight spot I was in and made sure we would have the problem resolved. Day of, he arrived promptly and got right to work. As expected, it wasn't an simple install but he did a GREAT job! Our water heater closet went from a jumbled mess of frayed wires and questionable piping to a thing of organized beauty with a brand new, top notch water heater. He did it all with a smile on his face. Had I had to deal with that mess, I would not have been smiling.

Bottom line, if you are looking for someone you can trust who stands behind their work, conscientiously does the job, and provides top notch service, you can't do better than Nick and Platinum Plumbing. We're going to have him back out to fix the rest of this mess in our house at some point!

Nick knows what he is doing and he does it with precision!
I bought some (middle-high end) fixtures and called Platinum Plumbing to have them installed.
Nick came out and made it happen.  I'll certainly call him again on the next series of upgrades.
I highly recommend Platinum Plumbing.

Great group of guys.   Was able to see me right away.  I called around and got the typical nightmare answering services that never returned calls or was very rude
Not platinum.  These guys are legit.  I will definitely use them again whenever I need a plumber.  Thanks

This is the best plumbing company!!!! We were in desperate need of a plumber to install a new tankless heater. We had previously had two other plumbing companies out over the last two months that were incompetent. I contacted Brandi and she immediately handled the situation and was able to come the following morning. Nick (owner) and a master plumber came out with Rob and installed the new heater. It was a difficult job changing out and modifying the new gas line and piping. They were very professional, knowledgeable and very affordable. This is a family owned business and the service is unbelievable. Thank you again.

Cannot express how much I appreciated their service! The entire pipes in my master bedrooms bathroom were clogged and I couldn't get it unclogged no matter what I used. I was at the verge of crying when I finally decided to call a plumbed cringing of how much it may cost me, but I'm glad i found Nick on yelp! They gave me a quotation right when I called them and Nick came within 30 min after hours. He unclogged everything and gave me tips on how prevent future clogs. He was just an overall wonderful person who explained everything in detail and made a situation that I felt was bad into a positive learning experience. Will definitely call for Nick if I run into any other plumbing issues as he earned my trust after tonight's service. If youre wondering if you're making a difference in anyone's life, you just made my day! Thank you!!

Nick is as good as it gets!  Had a very difficult slab leak repair that we hired Nick to do.  Man did we make the right choice!  Nick is a master plumber that is highly skilled and with stellar customer handling skills to boot.  Keeps you informed every step of the way.  Honest, punctual, dependable, competent.  I was not happy with the need to have a $11K slab leak repaired but feel so very confident that it was done right using Nick.  HIGHLY RECOMMEND NICK!

I'm updating my prior review because when I really needed them, they were totally booked for 2-3 weeks. I was forced to call Baker Bros. because they could get there the same day.

If I could give Nick ten stars, I would! I have not had the best luck in the past finding good contractors, even using paid membership review sites. However, finding Platinum Plumbing on Yelp was like hitting the lottery!
My husband is ill and we needed a whole house fluoride filter along with a softener and other collateral filtration. Normally my husband is very handy and he had considered doing the work himself, but ran into problems trying to locate the main water supply inlet to our home - our house is on a slab (like most here in TX) nothing like houses with basements on the east coast where he is from. We thought a pro could help us find the area where we needed to tie in, but found that most plumbers we called were not even interested in the job.  When Nick came out, we realized that it would be no easy task, tying into a pipe buried in a flower bed at the front of our house (really?!) and then running pipes through the outside wall, into and across our garage to the equipment. So we decided to have him do the whole job and are so glad that we did.
The job that seemed fairly involved/labor intensive, but relatively straightforward, evolved into a much more complicated project. Nick handled all of the little (and not so little surprises) like the total professional he is. He probably ended up with a few gray hairs from our project but never complained or tried to make excuses. He was very communicative and kept us informed of setbacks. He always followed up when he told us he would. He stayed on top of what was happening with inspections and worked to make up as much lost time as possible. The quality of his work is excellent and one of the inspectors even remarked that it was the work of someone that he would have work on his own home - and that most of what he sees may pass inspection, but is not what he would ever personally accept.
I really cannot say enough good things about Nick and Platinum Plumbing. He is honest, punctual, efficient, fair, thorough, neat, polite, knowledgeable, meticulous, professional and also a very kind, caring individual. Make him your first call for anything plumbing related!

Ah, what better way to end your weekend than with a mystery leak. That seemingly came from nowhere - in fact, it was more likely that the kids playing outside had sprayed a hose into the open window of my bedroom (during my open house, no less) than a leak to *really* be happening.

And then I remembered where my water heater was...

After vacuuming about 8 gallons of water (that'd have to be some kind of prank those rascally neighbor kids did), and with some earnest encouragement from Mom,  I finally started the search for a plumber at 7:30am. The first plumber I called wouldn't be able to make it until tomorrow, so I tried Platinum Plumbing.

The woman who answered the phone said he wouldn't be able to get there until between 9:00am and 9:30am.... really? Within 2 hours? I was stoked already!

Nick showed up about 9:10am. I was just about to go outside to dump another load of water from the Shop Vac, and he took it over and dumped it for me. Another thumbs up.

I told Nick that I thought the water was coming from the water heater somewhere, and he took a look at the top, and realized (much to my dismay) that the hoses just needed some tightening. MAN! I hate it when it's something SO simple!! So he gave them a good crank, and then spent some time explaining how water heaters work, and why the water took such a circuitous route to end up on my carpet.

At any rate, Nick rocked. Super friendly, spent time explaining to me, and seemed genuinely honest and helpful. Although I wished I would have thought to crank the hoses tighter myself, at least I found a good plumber for future issues.

I always try to patronize local, family businesses whenever possible. When my dishwasher stubbornly refused to drain, even after I exhausted all of the troubleshooting tips on the GE website, I came to my favorite website in search of that family plumber. Thanks to Tara L's review from last year I gave Platinum a call. Nick showed up right at the appointed time and had the problem diagnosed and repaired in no time. I now have my Keller, TX plumber. If you reside in the area and have need for a reliable, friendly, fair and quality plumber give Nick at Platinum a call. You'll be glad you did.

Nick Lancaster came out today to fix an issue we had in our bathroom. He was on time which my husband and I greatly appreciated! Then he actually took the time to show my husband how to do the work if he ever wanted to do it himself. This was a very nice gesture. Additionally, he was such a friendly person, with good attitude, and he even took his shoes off at the door without having to ask him! I would recommend Platinum Plumbing if you need something done.

I called Platinum about installing a new kitchen sink.  Nick took the time & care to make sure it was going to fit right & that it had plenty of support.  Of course, he made sure that all the water connections were sealed properly.  
Next, he installed an instant hot water heater under the sink.  
Both jobs were well-done, with little fuss & no drips, so I'd definitely hire him again.
Oh yeah, he also fixed a running toilet.

2 thumbs up for Platinum Plumbing.

Think twice before you call Platinum Plumbing!!!

I called Platinum Plumbing because I had a water leak outside of my home a few inches from the double check point box located by my sidewalk.  I told Nick where I thought the water was leaking from.  Nick located the leak in just a few minutes.

The problem was that the PVC pipe leading into the double check point box had broken.  Nick replaced and repaired about a one foot piece of PVC pipe along with a few PVC parts.  The entire job took around 1 1/2 hours.  The cost of the materials could not have been more than a few dollars.

The BILL for the work was GROSSLY OVER PRICED for the job that was done.  I guess just because water is running from your yard into the street, Nick assumed he could charge anything he wanted.  When I called the day before, his wife never told about the HIGH PRICE I should expect to pay. (I guess that's my fault for assuming I would be treated fairly.)  After I complained about the high bill, Nick said he would reduce the bill a few dollars.  The bill was still excessively over priced.  I paid the bill in full but I WILL NEVER USE PLATINUM PLUMBING EVER AGAIN.  

I don't mind paying someone a fair price when work is done; however, I sure don't appreciate being overcharged just because Nick thinks he can get away with it.  In my opinion, that is exactly what Nick did.The work was done during normal business hours.  If the repairs had been done after hours or on the weekend, I could understand the higher cost.  

If you decide to do business with this guy, just get an idea of his various rates.  You might want to call to get another quote....before it is to late.

Very superior service, quick, friendly and knowledgable. Just made a life long customer. Would highly recommend!!!!

Nick was awesome.  My sink backed up around 4:30pm & he was at my house (thanks to his wife) before 6pm to fix it.  Great prices & great service!  Would highly recommend.  We always appreciate great customer service!

Most reviews are great here but I never received a return of my phone call.  It was not an emergency but after three days I will move on.

Can't recommend Nick highly enough--this guy is awesome.  Had a bath reno that went south last summer (word of advice--don't let your TILE GUY talk you into letting him do the plumbing as well).  Anyway, called Nick and he came out and fixed everything for us, for about $2000 less than the guy from an Angie's list-esque service.  Showed up on time, worked quickly, quietly and CLEANLY, & fixed our totally jacked up situation with minimum hassle.  Had him out a few months later to plumb the shower in the remodel for our 2nd bath--same experience.  Love working with a local small business owner, love it even more when the experience is this positive.  Call him--you won't regret it!

I had sewage leaking into my home after 8 pm and called Platinum.  Nick came out in less than 30 minutes and fixed it up.  Awesome, professional service!

We finally found a reliable, honest, knowledgeable and courteous plumber!  Nick has repaired a pin hole leak in our water heater connector line and proactively contacted Rheem to check on warranty parts for a safety glass bubble that was broken.  We are happy to support local family businesses and Platinum Plumbing is top notch.

A few years ago our sewer line busted from tree roots, after getting several quotes we chose Platinum Plumbing and couldn't be happier.  All other plumbers that came out insisted that we had to remove one of our trees if we wanted to replace the sewer line but Nick was able to re-route the sewer line and preserve the existing trees in our yard.

Since replacing the sewer line, we have used Nick for various plumbing problems, including when our toddler threw a toy in a toilet and clogged it up pretty bad.

Today we have Nick back out to replace a 14 year old water heater and was very pleased with how he spent time explaining the process and water heater components.  We highly recommend using Platinum Plumbing.

Best plumbing experience EVER!!!!!!!!!! I had three other plumbers out (bc I had To go through home warranty before I could call my own) before Nick found my problem and fixed it!!! He was so nice, professional and cleaned up, not only his mess but the guys before him!!! I highly recommend Nick L for all your plumbing needs!!!

Nick with Platinum Plumbing is the best! The roofers nailed 2 nails into our main gas line. He fixed it in a timely, friendly manner and was very reasonable!! It's a relief to find an honest plumber!