Plano Plumbing and Leak Detection

This company is very shady.  DO NOT USE THEM!!!
They came out for a simple one man repair. Brought 4 men to do it.  Wanted to charge us for the 4 men who weren't doing anything. They quoted $1,350 for a job another reputable plumber charged $380 to complete the job in only 2 hours.  
$1,000 OVER fair price!  DO NOT use these people!!!

I'm very picky when it comes to finding a repair technician etc- I usually do a lot of research and get recs from friend etc however this time around I didnt get a chance to find someone 2/2 to work etc so I left it up to my husband to find someone and he ended up finding Plano Plumbing for a leak problem we had- at first I was hesitant because of some of the reviews I read but I figured I could at least get an estimate. The first problem we had was what we thought was a kitchen leak but ended up being another issue so they just gave their recs and didnt charge us at all for their time. I called them up again for a leaky faucet outside our house and not only was it repaired quickly but he even found ways for it to be cheaper than his original quote. He was quick and to the point and I didnt feel like he was trying to dishonest or dodgy. They will always be my go-to for any plumbing issues we have- I would highly recommend trying these guys out.

This company did a great job for us. Jack is the Master plumber and oversees the work. We had a slab leak which they used their electronic equipment to identify. They were great about working with the insurance company and guiding us through that process.  The materials they used were high quality and they were very good about getting the work done promptly.

I hope this helps someone not go through what I went through with this company.  I just wanted them to do a leak detection on a slab leak in my house and I made that clear over the phone before hand.  They said they would charge a $250 flat rate to find the leak, and I agreed with that amount. Two gentlemen came in to the house.  The main owner of the company was wearing sandals with socks which I found kind of odd, but who am I to judge.  I guess I was expecting work boots or something.  Anyway, they said they would be there between 9-11 and they showed up around 12.  That's ok though, I'm not the most punctual person, so I won't hold that against them.  After the work was finished, I asked them where the leak was and they took me into the bathroom and simply pointed to the ground and said that it was in this vicinity.  I asked them if they could mark it or at least write on the invoice some dimensions or measurements that I could use to be more specific for my insurance agent, and he refused.  I asked them very politely again why they couldn't mark the spot, and they kept saying that they would email me that information with a total bid to repair the leak.  I again said, that I didn't bring you here to repair the leak, I simply wanted you to detect leak as we discussed on the phone.  To my shock and dismay, he just keep repeating that he would email me the bid and he wouldn't mark the spot or write on the invoice where the leak was.  WHAT EXACTLY AM I PAYING YOU FOR, I asked? It was at this point that I clearly saw him wink at his partner.  I was enraged, but I kept my cool.  It was painfully clear that he didn't want to tell me where the leak was because he wanted to make sure that he was going to get the job for the repair.  The second gentleman, not the owner, finally marked the spot on the floor and said that this where he heard the leak the loudest.  Stunned and absolutely amazed at what people will do other people just to make money, I gave them their $250 and we parted ways.  Two days later, I brought in a real company to detect and fix the leak and the actual spot of the leak was approximately 10 feet from where this company with a so-called Master plumber said it was.

I hope that people will read this and it will prevent them from going through what I went through.  This company is an absolute rip off.  UNDER NO CIRCUMSTANCE SHOULD YOU DO BUSINESS WITH THESE DISHONEST PEOPLE.

This company was AMAZING to work with. I called and within and hour two plumbers were at my door. They found the leak and made repairs. They were very affordable and trustworthy! If I need any more services, I will definitely use them again. They even helped with documentation for my insurance claim. Great service! Excellent company! Highly recommend!

I made 3 different appointments with this plumber and each time he canceled (After I called him to find out where he was). This was over several days, so now my water leak is now a lot worse and its Friday night so if I want a different company I have to pay overtime fee's. He made no attempt to make it up to me. so when I asked if he could come later I was told DO YOU HAVE ANY IDEA HOW MUCH WORK THAT JOB IS? no point me even coming today or even this weekend it will take to long, it requires jack hammers!!
....needless to say I agreed with him and called a different plumber. You should do the same.

I will fully admit I am a 'particular' person. I'm pretty hard to please, but I was very impressed by this company. Not sure what the previous reviewer expected, but I wouldn't have a problem with someone wearing socks and sandals for a leak detection. We pretty much knew we had a hot water slab leak, but we had Plano P&L come confirm for us. They were really open and honest and helpful in regards what we should tell insurance. We did hire them to do the repair and they were super fast, clean, polite and did a great job. They kept me involved, there was absolutely none of that 'She's a woman so she doesn't know anything' type crap from them, which made me really happy. I was really pleased with the whole experience, they fixed our issue and I would recommend them in a heartbeat!

BTW: They do not take credit cards. Check or cash only. That's the only thing I found odd, but otherwise they're awesome.

I called them to do a leak detection at my house. They said they charge a $250 flat rate to find the leak, and I agreed. Problem is they walked around a little but didn't find the leak and still wanted me to pay. But our deal was $250 to find the leak, and they didn't find the leak. The guy they sent out called me to ask where the water shut off valve was. A plumber that can't find the water shut off valve in the front of the house near the street where it always is... I called a different company the next day and they found and fixed the leak. I guess Plano Plumbing thinks they should paid for nothing while the other companies actually do something.

These guys did a fantastic job. They answered their phone, they gave a quote and were here within an hour or so. This is customer service right here. We have 2 water heaters one was leaking and they were both installed at the same time 15 years ago so we went ahead and had them replace both of them. I didn't feel taken advantage of and I am very pleased with their work. I would recommend them for any of your plumbing jobs. I'm saving their number as they are keepers.

This is the second time I've used Plano Plumbing.  Both times, I have been extremely pleased.  I have a  drain that is a major problem that requires climbing on my roof and snaking to clean out.  Jack and his team are always punctual and reliable.  They are professional and do what it takes to get the job done at a reasonable price.  I will definitely be calling them in the future!

AWFUL - Almost the same exact thing Mayan wrote happened to us.  I'm a property manager in Denton County and this is the worst contractor I've ever dealt with.  I wanted a slab leak detection service done as well and when I arrived at the home the next day there were no markings, no identification, nothing.  I called to ask where the leak was and they said Somewhere between the kitchen and master bathroom.  Mind you, that plumbing line is about 45 feet long and you could see where the water was coming up through the tile - we just couldn't tell exactly where the leak was.  So, you determined the leak was in a line 45 ft long?  That's what I am paying $275 for?  When I asked about visual markings and exact location of manifolds, etc. (which was part of the service from the company who actually did their job mentioned below) he said Well, you should have met me here.  Incredible.  

I waited 2 weeks for RECOMMENDED company to perform the same service.  He identified EXACTLY where the leak was with visual markings on the floor and recommended the best way to reroute the lines.  The issue was solved the next day by a licensed plumber.  I guess since they assumed they wouldn't get the plumbing business, they didn't want to share where the leak was (or flat out didn't take the time to find it).  Now they are trying to hold us liable because our renter signed the invoice.  They called asking about payment and were willing to negotiate down to $125.00 for a trip fee.  If they were so confident in their argument & services performed, why did they agree to a lesser amount?  The invoice language they use is incredibly vague, granting leverage on their end versus the unsuspecting customer.  Now, they've threatened to take action.  Do not use this company.

They came to fix a copper pipe.  We already knew where the leak was.  10 minute job.  They charged me $325 which I thought was high but needed it done.     I asked them to check the feast of pipes and do this.  Just ran the water in my bathroom, never checked any thing.    The also recommended a painter to fix the ceiling, a friend..  he wanted yo charge me $650..  another painter charged $450 for same work.    I think they were over chafing because I was a woman.     Bad on me for not getting second quote.

They came out first thing in the morning after my late evening call for an odd water pressure issue. (November 2018) The owner had 2 apprentices with him. They did a thorough investigation to try to identify the issue. An internal issue seemed triggered by an external, sprinkler part failure. Figuring out that connection is not something the average plumber would have deduced. The owner was great in explaining his theories, how he was testing them, and the results. He recommended checking with the City to make sure the problem wasn't on their end, and provided me with the department to contact and exactly what to ask about. He turned off a valve for the winter, so a spring part replacement should reveal if this really is the source of and permanent solution to the problem. His fix, though, did eliminate the immediate problem, restoring functionality to the plumbing system, for a basic and reasonable service fee.

Called them about a leak coming through the side wall of my house. They came out same day and we're very responsive, professional, and reasonable prices. Highly recommend!