Lanco Plumbing

They came out earlier than expected which was perfect and charged $400 less than the other two quotes from local plumbing companies. I'll use them anytime I need plumbing help.

They used a lock box code to get key and enter home then left the house unlocked with the key in the door for two days.

Owner called and said they left 20 minutes prior to me finding door unlocked on 5/11, but the invoice they sent said the work was completed in 2 trips on 5/10.  

Wouldn't recommend based on that alone.  

As others have stated below, they did the work in as many separate trips as possible to maximize charges.  Even blamed the rain.

Wanted to be paid before even sending a bill or invoice.  Wanted to read aloud the charges and take payment over the phone.  Who does that?

Dishonest, plumber stopped and got gas and I was charged for the time it took for him to come to
My house , been using this plumber for several years and will never use again , plumber even told the front office he left my house later then he did , I guess this is sign of the times , was extremely disappointed, caution when using this plumber

We've had Lanco on 3 different service calls and have been extremely happy with their skill, efficiency, professionalism and price. They've replaced main shut off valve to our home, unclogged kitchen sink main line and today they changed out 2 sets of supply valves under 2 bathroom sinks. We've used 4-5 plumbing companies in the past and Lanco is by far the best.

Had a leaking pipe the day before the freeze, and all other companies said they wouldn't be able to come until the next day. They were able to come out within 15 minutes and get the pipe replaced. I appreciate what they were able to do.

We purchased a water heater less than a year ago on March 26, 2021 from Lanco Plumbing. We also purchased the warranty they sold us. The less than one year old water heater broke yesterday. After four calls, one text and one BBB report we have yet to receive one call from them. Zip! Nada! Nothing! It's 35 degrees outside. You would think a company that touts how much they care about their community and customers would care enough to return a call about a defected water heater they sold and installed. As well as a warranty they obviously have no intention of honoring since they won't return calls, texts or emails. Run from Lanco Plumbing! Don't walk- Run!
Services: Repair water heater, Install water heater

Lanco sent out a plumber on the day we called for help.  We had a break in the line right at the meter (our side, not the city's side).  He was out there working on it immediately.  He did not try to upsell us, which he could easily have done.  The cost was EXTREMELY fair and reasonable.  (They did a re-grade for me years ago and the cost was half of what other plumbers quoted).  We paid a third of what we were expecting yesterday.

Great reliable and affordable. Have used these guys a couple of times as we have an older home. They are always fast to respond do a great job and are reasonably priced. Thank you.

Amazing company, recently moved into new house.  This is the company that has stood out with any followup service.  Amazingly pleasant and competent, exceeded expectations.

I hate having to call a plumber but I've been using Lanco for years. They are almost always able to get here in a timely manner ( unless there is a major community wide issue) and do the job quickly and at a reasonable price.

Not only did they do great work but the customer service was more than I could ask for. They communicated throughout the job and explained everything to me so there were no surprises.

Very fast and efficient service
Plumbers very competent and also very friendly
They over performed in all ways
Charges were very reasonable
I highly recommend them
Richard Weeks
Dickinson

p trap in laundry room cracked and leaked. Another plumber wanted big bucks and did little investigation and said he needed someone elsto to go into walk or dig pipe in yard. I didn't believe a word and called Lanci who is used exclusively by 3 of my neighbors. The following morning Chris and Sam arrived and after 10 minutes said it's probably the P Trap. They cut into sheet rock., Found big stress crack in P Trap. Took 15 mins to go and get replacement. Fixed it up. Bill very reasonable. Very polite...very professional. Highly rated them

Called one day and they were here the next.
They showed up in masks, ready to work. I showed the issue same as explained on the phone. There wasn't any difference between the two as what the problem might be.
Prices were exactly as quoted and very reasonable. Asked about repairs and warranty...they explained to me exactly what was done and what would be covered.
I love supporting local businesses and if I have any other plumbing problems, will certainly call them first.
Good Job!!!!!

Lanco over- charges and workers dawdle while racking up big charges for next to nothing. They appear to pull the old bait-and-switch tactic. Expect a $500 bill to unclog a kitchen drain. Their front office/ customer service lady ain't no lady either. She may have anger management issues.

Have used LANCO plumbing for years.  Would recommend.  The service is good, not as good as when the father was still working he was more a people person.  Still a good company..

I've tried them twice for some minor issues, both times they billed me for coming out after not fixing anything.

We have used them for years. They give excellent service as reasonable rates. I wouldn't dream of using anyone else!

I have had Lanco complete a a couple of of repairs in the past and they just installed a water heater for me today. I have always found them to be professional and they get the work done quickly (e.g. I called about the water heater yesterday and they were able to get it done today). Their prices are fair, and their office staff is very knowledgeable as well. I spoke to Fran several times to set up the appointment and she was very knowledgeable about the work that needed to be done. After working with them a few times over the course of 4 years or so, I can confidently recommend Lanco!

Lanco always does an awesome job and their prices are very reasonable.   Wes is great in explaining exactly what is going on and what needs to be done to repair it without charging you for unnecessary work.  I had a water leak right at my water main and feared this would be an expensive repair.  This is not a company that is going to try and over charge you. Thank you again and especially for coming out on such short notice.

We had a kitchen sink clog. These guys came out quickly.  They were very nice and professional.  We jammed it up good and poured all kinds of crap down the sink trying to loosen the clog. It only made it worse.  He had to take the drain apart.  Was here less than an hour an I was shocked how cheap it was.  Will definitely use again

I have had 2 great experiences with this company. Very friendly show up on time they always call 30 minutes ahead of time! Worked with 2 different people and they were equally professional grateful to have met this company.

BEWARE!! This company is a rip off. They are very deceptive. I was given a quote for $99 Hr to find a leak in my yard. The employee-owner was the one that gave me the quote on Sept 30, 2016. I called in and requested to be set up ASAP but wanted the owner to come that had quoted me the price so that there was no change of price  or misunderstanding on the per hour quote. He showed up late and also brought a helper.
I was NOT told I would be paying $140 per hour now.
Nothing was EVER mentioned of added charger. Imaging $40 per hour for a helper??? Not a plumber. Oddly enough my leak had been fixed while I was at work by a relatives friend 36 hours before. I was unaware since I was staying with friends while my water was off.
The owner of Lanco admitted my meter wasn't turning rapidly but for the next 2 hours continuous to peruse a leak. He came into my residence and looked at the toilets and said the problem was my flapper which a contractor had just changed in May. He precedes to scrape residue from under the flapper then ask for food coloring. He dropped food coloring in my tank after the fact of scraping such debris off then saying it was a toilet flapper leak. He then moved to two other toilets and immediately drop food coloring in the tank before instead of after so the first toilet was inaccurate since he did scraping before testing to see if there was truly a leak.
He proceeds to lie to me. His helped stood around on several occasions while he (owner) spent 45 minutes looking for any other possible leaks in the home and  15 minutes in his van writing invoice from his iPad.
When I was asked to sign the bill on the iPad which I couldn't see due to the darkness of the device and the sun glaring down i asked what the charges were and he then told me the helper was $40 hour. I saw he charged me for 3 toilet flappers and questioned him. He stammered around when questioned of (3) being installed. I them asked Are you sure? He looked at his helper and you could tell he knew the truth. But reluctantly agreed while also stammering in knowing he hadn't change them all. They drive away while I went to the toilets and found only one changed while being charged for 2. I called the office and the secretary contacted them to return. This company had the nerve to try to charge me for a 1/2 hour labor $50 to fix what they didn't do. This took less than 2 minutes to do both the others, however he stalled upstairs since I wasn't watching them so he could try to justify the time. When he told me he had to charge me!???!! I asked what he was talking about. Just to end this let's just say he told me the office said he had to charge me. REALLY????
I contacted his sister (co-owner) she was extremely rude and told me she would wave the charge this time but to take my business elsewhere next time and hung up.
I was the one getting screwed over here! So I phoned her which they let go to voicemail on purpose so I left a message that I was disputing the $40 HR and putting this on every social media site. Guess what?? I get a phone call back not recognizing the voice since it didn't sound like the same rude and unprofessional person. She admitted she and her brothers (owners) were wrong on trying to rip me off as well as failing to tell me the heller was extra $40 HR. I listened to her try to back peddle just to get me to not expose this crooked company. I opted out of her wasting my time to save from making this public. NEVER ONCE DID SHE OFFER TO CREDIT ME $117 for the added charge so since I have her statement they were wrong on several things I have forwarded this to my disputed department of my MasterCard!!!!
BEWARE!!!!!!' And yes I will take her advice a surely go elsewhere in the future. By the way BBB. has them at a 2.5 out of 5 and several other poor reviews. I now will continue my reporting to other sites.
BBB my next stop!

Our business always uses Lanco for all of our plumbing needs. They are quick, responsive, helpful, knowledgeable, and always provide excellent customer service. Very grateful to work with them every time!

I have used this company for years. Have always been satisfied. They even replumbed our home and have worked on our rentals. We have had a leak for a couple months and it had gotten worse. I call them and they sent out a tech same day.in an attempt to isolate the leak he turned off main valve to house. Then advised me that wasn't main valve. HE SPENT THE NEXT 1.5 HRS looking for a way to shut it off only to tell me it was that valve after all they just didn't let the lines run long enough to see that. Then they left and said they would need to reschedule. I just got my bill for 275.00 which I paid because Fran was quiet indignant, stating I was just trying to get out of my bill, which was not the case! I would think any plumber should know you have to bleed out lines before water stops running. Anyway, buyer be ware. I'm finding a new plumber since I paid 275.00 and know know what should have been discovered in 15 minutes. Fran is rude, maybe its time she finds a new job, she obviously doesnt care about customers.

If I could give zero stars I would. This company has fixed same issue twice in past 2-3 years. Guess what leaking again. Instead of backing up their work  and fixing the problem the lady gave me every reason why it should be leaking. She said if it has lasted 2 years then their work was good. She refused to guarantee the work and it would just be another service call. Funniest thing of all she said they been in business for 40 years and a+ on BBB and have good reviews. Well I looked they have 1 star on reviews and they 2.5 out of 5 in BBB with complaints not addressed. She said maybe I should look elsewhere for this repair. Well guess what I did. Will never do business with them again.
By the way we are talking about a 2 foot piece of pvc and a fitting that has cost me over 500 dollars and still leaking.

I found their home office to be quite helpful.  The plumbers who came on site were careful to explain everything they were doing, and carefully went over what I was being charged for.

Are you kidding me??? We set up an appointment almost a week in advance. No show, no call... When I called them they told me that someone didn't show up for work and they were running about 2 hours behind (thanks for the call!) Approx 3 hours later we called THEM again and they said we're workin on it... Approx 6 hours later when I called them yet again, no one answered the phone. No one ever showed up or called!!!

We own a small business in League City and this is absolutely NOT how we do business. In fact, they were the opposite of how we operate - unprofessional, discourteous, unreliable, worthless... It cost us over $300 in our own business to sit around all day and be strung along! It's a good thing our house wasn't flooding, huh???

In summation, if you call Lanco Plumbing for anything, you better be ready for disappointment, regret, and a costly day off! Thanks for nothing....