KMP Plumbing, Heating & Air

I had a water heater failure that caused quite a mess in the garage. From the person that answered my phone call to the actual service call, the service was terrific and reliable.

We were given clear options for repair or replacement, but we knew a replacement was a long time coming anyway so we went for a replacement. KMP sent Zane, who called before arriving, helped clean up the mess as we had physical limitations, and even texted us later on to be sure the water heater was working OK.

It was great to have such quality and caring help in a stressful time. We will definitely be using them again.

Long story short, I needed two shut off valves changed out for two toilets. I know how, but didn't have the time or the right tool to remove the flange on the copper pipe, so we called KMP.  I went to work, and KMP came out and while they were there, I had my wife to ask how much it would be to change out the toilet flush handle (save me a trip to Lowes) and our bathroom faucets could probably use some new O rings as they drip a little when the water is turned on.  She called me about an hour after they got there and told me that she would not let them do the work, and paid them the 79 dollar fee.  KMP sent an estimate to my email.  OVER A THOUSAND DOLLARS!  (See photo)  They wanted a hundred dollars to change out the flush handle!  This is a ten dollar part and a two minute job, IF THAT!  They wanted almost 500 to put in the shut off valves, with the hard piped into existing.... Makes it sound so hard, but it really just needed to be updated.  Again, another part that takes less than 2 minutes and less than ten dollars.  So then we get back up to the top, a 29.00 service fee....so I guess this was to get them to pull back into our driveway, on top of the already 79.00 we had paid them for this email.  THREE HUNDRED DOLLARS to replace a couple O rings in the faucet handles!  THREE HUNDRED!  Thats forty two cents worth of parts and less than five minutes work.  And then they want to charge me to be one of the privileged to pay these OVER THE TOP prices for a membership!  Are you kidding me?!?!?!  I cant comment on their work, as they wont ever do work in my home at these prices.  I had Curlys Plumbing come out and for 250.00, I got both shut off valves and supply lines changed out.  I can do the other stuff myself.  Call someone else.  KMP has nice trucks and now I know why.....you're overpaying for it!

Had an emergency flood from a toilet valve that burst.  KMP Plumbing was able to come out within a few hours and the service guy, Duffy, was GREAT!  Very professional and fixed out issue right away!  We will use KMP Plumbing for any plumbing issues going forward for sure.  I was out of town for work and quickly pulled up Yelp to find someone while He was trying to get the water to shut off.  Saw positive feedback from yelp and called and they were able to be out very quickly.

When we saw water running down the driveway on a Saturday afternoon, we knew there was trouble.  A neighbor had (a different) plumber at their home who was kind enough to come over and help us get the water shut off at the street. But his dispatch team couldn't get anyone out until Monday afternoon.  I called KMP and crossed my fingers.

While Henry couldn't make it out Saturday, he was at my house at 8 am on Sunday morning.  I provided the fresh coffee and he provided a best-case solution for a broken pipe --- not under my slab and not under my driveway. No jackhammers!  It was in the flowerbed, but he didn't even have to dig up any of my bushes.  I was fully expecting a $1500 invoice (weekend emergency service) but was pleasantly surprised. It's never a convenient time to have a plumbing issue, but Henry and KMP made a bad situation much more tolerable.

After 48 hours of no power, we then had 2 major pipes break which lead to water pouring from the ceiling in three different rooms in our house. We frantically searched for a good plumber to help and KMP literally saved the day and our house.

KMP was incredible from start to finish. The office was extremely nice and helpful and though they had to book us a few days out due to the overload from the storm, they promised if there were any cancellations they would get us in as soon as they could. They were AMAZING and got to us within 24 hours. John came to our rescue and, after assessing the situation, called in his two teammates Zach and Devon. All 3 of these guys were extremely professional and went above and beyond to help us fix our situation. We could not have had a better experience - especially during such a stressful time. Thank you, KMP! We will be recommending you to everyone we know!

I am selling my house and the buyer's inspector convinced them that our water pressure was too high (86 psi & he said 80 was correct). Pressure is like money to me-the more the better!
Anyway they specified we have a pressure Reducing Valve on our side of the meter.
Donald was dispatched and he was great. He shook my hand when he introduced himself, called ahead to give me ETA and was even a little early. He located where the valve needed to be installed, dug up the yard and got everything done efficiently. He even hauled off the excess dirt & returned the sod to it's place. Donald adjusted the pressure using his gauge to 78 PSI.
I had a great experience and used an online coupon for $40. If the work had been $100 less I would add a 5th star. Plumbing is only cheap if you aren't paying the bill.

I called KMP to do leak test on my water system and drain system. They told me the service call would be $29. I knew the test would be more than that, but another company had done the same testing a month prior (I needed a 2nd opinion) and I figured KMP's price would be in the same ballpark. They charged $564. The tech was Donald, and he did a nice job, but he was here about an hour. When I looked back at the cost from the other company, it was $295. I called KMP back to ask why so high & was told that's their price, period. They refused to make any adjustment, even when I advised them of what the other company charged. I have no problem with the quality of their work, but suggest you compare prices first. I saw a similar review from another customer.

We appreciate KMP and Don Lilly so much!!! They helped us and we felt a little hopeless after going back forth from plumber to electrician!!!

I have never been so aggravated over needing a question answered Alejandro which obviously answers for several locations she repeatedly said could not answer one question is this regular business hours on the weekend? Is there a extra fee for having you come out on the weekends? These were questions that she could not answer she could not answer what kind of safety precautions we are taking because of the covid19 spread at this time you have a great day and I will not refer or call back to your business

Had a leak at the water main, had the city come out to tell me it was on my side of the meter.  So I went on Yelp looking for a plumber and came upon KMP, so I gave them a call and to make a long story short, I arranged with KMP to come out between 2 - 5 PM but would call if they got an opening.  They called and showed up before noon, gave me the estimate and started to work.  They had it done very quickly and efficiently even made some improvements on the connection to the sprinkler system.  I appreciated their promptness and the clean condition they left the area.

Top notch service!  Received service for a leaky toilet repair. The technician was on time, repaired my toilet and treated my home with respect (not leaving any trash particles behind). I would definitely use KMP again and refer all my friends!

Called midday Saturday to have urgent repairs made to my broken water main. They arrived within an hour, charged 79 for coming out, confirmed the repairs to be made as well as the price they wanted to charge (fair and reasonable in our opinion) we agreed and the work was completed with an hour or so. Very polite no BS and trustworthy. 5 Star service. Will use for any future plumbing needs.

I called over the weekend with a leaking kitchen sink (not an emergency). I got a call back first thing Monday morning to schedule the repair. They confirmed it wasn't an emergency and fit me in first thing Tuesday morning. Donald C was amazing! He called when he was on his way and got right to work on the sink. Not only did he figure out what was wrong within a few minutes, he also took the time to explain what was broken and how he was going to fix it. Donald also went out of his way to teach me basic garbage disposal maintenance which was very much appreciated. This has been one of the most pleasant repair experiences I've ever had. He was friendly and extremely efficient. I mentioned an old toilet in my guest bathroom that had been running constantly and he didn't hesitate to take a look at it since he had some extra time. He fixed the toilet as well in about 10 minutes and again took the time to explain what was wrong and what parts he would be replacing. The price for the work and replaced parts was extremely fair and worth every penny. I would highly recommend using KMP and be sure to request Donald C!!

These folks came out to my house to replace a sewer line. They started digging on the wrong property first , then they started digging in the wrong place on my property severing the tree roots of my silver leaf maple trees that died within a week of this mistake. They told me my sidewalk would not be damaged but ended up tearing it up anyway causing me to hire a mason to pour a new sidewalk . After they did more damage then I had ever imagined and I disputed the bill because of this they sued me. In the end the back fill of dirt was done improperly and pulled the sewer line down causing the sewer line to break in about a year. I had to hire another company to come out and dig my front yard up all over again and repeat this job that should have been done right in the first place. AVOID KMP LIKE THE PLAGUE !!!! Three thousand dollars down the drain.
( no pun intended )

I am not a happy camper. Earlier this Summer, I had KMP come clean out my sewer line. While they were able to clean the roots out where another plumber couldn't, they informed me that my line was broken near the curb that they could not penetrate (they marked the spot with paint on the grass and curb) and the sewer line was going to have to be replaced from the house to the street at a cost of $4,700. What they didn't tell me and what I found out from a friend was that any breaks within 5 or so feet of the curb was the responsibility of the City, as it's within the City's right-of-way. The City of Arlington got it repaired, at NO COST TO ME, within 3 days. So, if I had just given KMP the OK to fix it, I would have had my yard torn up, a tree would have had to be removed, my mailbox would have had to been relocated, and I would have been out $4,700. Hhhhmmmm, the City of Arlington repaired it for FREE. So, why didn't KMP tell me to call the City? Surely they know the code. It appears to me they just wanted the $4,700 job!