Island Mann Plumbing & Drain Cleaning

First, it was very hard to even get ANY plumbers to call us back for a 1-day project.  But Island Mann did and we had an excellent experience including talking with the main office and dispatch.

Justin & Jesse came out ahead of schedule to fix an outdoor shower and a PVC drain network. And here are some adjectives to describe them and their work...

professional, polite, smart, eager, quick, respectful, thorough, clean, follow up.  Did I mention quick?  We're only making one call for plumbers from now on!

The guys are highway robbers. Stay away !!

Our faucet went bad and we had them come to repair it. they diagnosed and said we intentionally something in the faucet and declined the services. Next plumber we had it looked it just said it was a batterry which was low and put a new one to all being normal.

The warranty company had them send again for a different faucet at home and then came the same diagnosis. Total cost to change a cartridge is $647.
New plumber came-in ... and including emergency service ... finished the job for $210.

Just sheer robbery in the name of license and emergency services.

I would not recommend this company to repair any plumbing or pipes they are very untrustworthy.  There technicians  tell you one thing and tell the warranty company another.   If your warranty company assigns this company please ask to be assigned to another company.  You are wasting you time.

We had a carbon filter and descaler installed. I use the word installed very loosely. From the time our order was placed until today we have had no less than 6 technicians out redoing, replacing and making excuses for all the issues we were having. This company has a deplorable work ethic. The work they do do is shoddy at best. They are exceptionally overpriced and they make no effort to correct the litany errors that they now blame on the manufacturer. It's an easy way for them to take your thousands of dollars and blame someone else. I WOULD NEVER EVER RECOMMEND THEM.

I called them to help with broken pipes after the Christmas 2022 freeze. Instead of fixing my pipes, Zachary told me I needed to repipe my whole house for $12,600. I called for a second opinion. The second plumber fixed my issues in one hour for $150. Don't use Island Mann. They are a scam. Upselling things that aren't necessary...at Christmas no less. Worst part was he left me without water for 24 hours longer than necessary. They are bad people.

Incompetent. Today is the fifth Saturday I have waited to replace a broken shower handle. The first four times they didn't know what to do, didn't have the right part, or ordered the wrong part. On this fifth Saturday, they were scheduled to come first thing in the morning to accommodate the inconvenience (incompetence). It is almost noon and I don't know when the plumber should arrive. I'm hoping they actually fix the problem this time, but regardless, it has been FIVE wasted Saturdays to fix a shower handle.

Island Mann Plumbing & Drain Cleaning is absolutely horrible and terrifying. This company works for American Home Shield Home Warranty company. I got drainage blockage in my master bedroom sink and American home shield send over this guy named Lester. He came into my house and just spent less than 1 mins looking at the sink (not even touch anything) and immediately said this won't covered by home warranty but if I pay him $185 now he can use the drainage snake resolve in few minutes. I just had this same sink fixed less than 6 months ago by a plumber from American Home shield. The only thing that this guy want is some extra money. Definitely try to avoid this company if you can. They absolutely have NOT intension to resolve the issue if they don't get paid extra.

This company  works for American  shield homeowner  insurance and they sent a plumer to go check my plumbing leak and plumer got their with out inspecting or nothing he started measuring outside my yard and told me that I needed to replace evrything that it was 6500 to do the job and he called insurance and said that problem was outside it was inside garage called a laporte plumer looked at it fix it 175.00 to fix it ladys and gentlemen please  watch out with this company their conns and they dont care about you

Horrible.  Way over priced and bad advice, so very unhappy w their service.   The good new is they refunded my payment without a problem.

If I could give this company zero stars I WOULD. This company was hired  by my home warranty provider, American Home Shield to repair my leaking garbage disposal. The technician came out and repaired my garbage disposal. After completion of the garbage disposal repair the tech asked, Have you ever had your hot water tank serviced because due to the tank being over 10 years old we recommended replacing them? He then proceed to ask if he could take a look at the water heater it'll be free of charge. Of course, I agreed. Why not let someone check out your water heater for free?! So, he went up to my attic and came down maybe 5 minutes later to tell me there is nothing wrong with the heater, it's just the age that put it at time for  replacement. He proceeded to show me this graph that rates hot water heaters to determine whether or not they should be replaced or not. He went over different pay packages for water heaters. Again, it's nothing wrong with my water heater at THIS time. So, I politely declined his offer and informed him I'll follow up if I would like to proceed in the future. Well, I went on by my day and when I returned back home to shower, there was no hot water. I call the 24 hour hot line and left a message. No call back until 0730am the following morning. I spoke with Taylor and her supervisor and told them what happened. They proceeded to tell me per protocol the techs only visual inspect the hot water heaters. So, at this points it's my word against Andrew's (tech) word. Of course I'm frustrated at this point because they kept telling me there is nothing they can do about my water heater and it's just coincidental that it happened after he went to VISUAL inspect the water heater. So I said one curse world that led me the DO NOT SERVICE list; how convenient. I was able to get another plumber to come out to assess my hot water heater and was informed that someone turn off my pilot! That's a visual inspection alright! I'm telling you, do not use these people they are liars and deceitful! He turned my water heater off so he could come back and replace with a entire new water heater. I guess he wanted commission really bad! However, that is not how you treat your customers. I'm glad to be on your do not service list! You're only doing me a favor! Tried to take advantage of a woman, smh. You should be reported to the BBB!

Used them through my home warranty, very reliable and knowledgeable service, he even showed me how to fix the issue for next time.

My Warranty company (American home shield) got me in touch with island Mann plumbing and I wish that never happened. We had a clogged drain. There was some minimal spillage from dishwasher from water backup. They came to unclog it only to make thing much worse. The plumber used a tool with high force to unclog from the kitchen drain and when he got it out there was Sheetrock on the tool!. Now, we see sooo much water on the floor. He even ran more water after the fact without checking what happened. He immediately felt stuck and had to call his supervisor then left us with this mess saying his supervisor is coming the next day!
I had start working on limiting the damage by capturing water/moisture. I opened the Sheetrock under the sink and found a gaping hole in an elbow which is the reason for all the water. The supervisor came back the next day and all he did is wash his hands with it saying there must have been a crack. I told him a crack can be opened by the tool but if the wrong tool is used, it will make a hole as seen my picture here. Then he had the audacity to ask for $580 to fix it. Of course the warranty (American Home Shield) sided with him calling it pre-existing to avoid paying for the mess they caused..
Never again

Had them come out for some minor repairs. They were all very nice guys and did great work. Reasonable prices. Will use again.

Would Not Hire This Company!!!!
Island Mann Plumbing overcharge for mediocre work, customer service is rude and unreliable, cause more stress to the homeowner.
If I had known hiring this company would cause more problems, I would have hired a much better, professional company to deal with.
My paraplegic son was without his shower and bathroom for over a month because the company could not get their act together. I was informed by their technician Nick that he would provide a breakdown of the job detailing everything they did to give to my insurance company. He lied to make the sale because when I asked for an itemized invoice to provide to my insurance company, they would Not provide an itemized invoice. They don't want to show that the work they actually did was Not worth the outrageous amount they charged.
The job is still not completed, my paraplegic son has no sink in his bathroom, and my floors are not completed from the water damage I had to begin with.
Also, I found out that the revolving credit they had me apply for Only works with Island Mann Plumbing! :( Great!!! :(
In July, I had them come back out to finish my floors because the water damage ruined my carpet. Their technician Eric had Island Mann Plumbing draw up an invoice, and the project was set in July. Here we are in August, and I just found out that my project was canceled.
No One communicated with me in any way to advise me that my project would not be done!
I am now sending emails, phone calls, and text messages, and no one is Returning my calls or My Money!
I need my money back to hire a better, competent company to finish my water-damaged home. I can't believe how they treat a paraplegic young man or their current customers.
Very Poor Service on the part of Katherine Mann, Nick, Eric, Rudi V., Anthony, and their rude customer service agent who raises her voice and hangs up the call on you.
Please do your homework first; better companies out there can help your family with your plumbing situations.
Customers are already dealing with plumbing sewage backup, water damage, leaks, or other plumbing situations. Also, dealing with insurance claims that take forever, mortgage companies that make you jump hoops to get the reimbursement endorsed, and also dealing with getting the house repaired, customers Don't need Island Mann Plumbing adding to their stress!

These people came to fix a drain leak and didn't have a clue about how to fix.

Misdiagnosed and missed the real problem.

Our historic home on the historic district in Galveston. We lost all our plumbing under the house and some pipes in the house. The team gave a fair price. Elijah and Ricardo worked in the house three days. They went above and beyond on this plumbing job. The guys stayed late on Friday to get one shower running not leaving until almost 6 p.m. after being here all day. Everything they did was fairly priced. They easily could have taken advantage and they did not everything was fair.

At times during this job, they had 4 to 5 guys working on the house.

They are respectful of our home, before they did any work they shared the price and it was up to us. This is a five star company and so impressed. During a very challenging time, they took care of us.
Sincerely
Dr. Brian Malechuk and Mr. Kevin Melgaard

We had an air conditioner drainage leak and he was out within an hour and a half I got in we are in Bayharbor at the West end. Would definitely call him again

Terrible company with unprofessional unqualified employees. They sent out a child with no experience. He came out and ran a snake for 5 minutes then spent the next 30 minutes writing notes, then told us that the hold is to long for him and left. No update nothing, I personally had to call his company 3 times only for them to tell me he was off already and he would not be back for 2 days and I would have to wait for an update

This company was sent by American Homeshield to assess a leak in the water heater shut off valve as well as pilot light not working. The manager, Mr. Raymond, was prompt to call and schedule a technician to come out August the 2nd 2021 as the request was generated July 31st 2021. The technician, Mr Nick, came out and within 5 minutes assessed that the water heater needed replacement. He submitted the request to AHS with all kinds of modifications which totaled to $1873. The water heater is covered under the policy, however, the modifications are not. When I called AHS, the itemized modifications submitted made no sense. For example, each part seemed to be needing modification. I called the technician he didn't seem to know the details(even though he had submitted the modification request). He was rude, got me confused with another customer and very condescending. The average heater cost, Rheem, is $600 to $800 (50 gallon) and for labor and installation through any other plumbing company is around $1800 to $2000. I requested to speak to the manager regarding why all these modifications are needed? Why I need to pay $190 for the permit? Whereas there is no permit required in SL and even if you do pull a permit it is free. The dispatch lady, Ms. Ashley, said Mr. Raymond was unavailable to talk. This is their final assessment.
Very disappointed with this company and their ridiculous response. My first experience with this company was good but the second time it is very disappointing. What a scam. It seems like they want to make as much money as possible and take advantage of a customer's hardship.

Service: Install water heater

We've had some work done at our home recently by Island Mann Plumbing. The plumber that was sent out to do the bulk of the work at our place is named Nick. He's a very friendly and professional gentleman. Very knowledgeable. He knows the trade well and got things done in a timely manner. Often when a company is hired to come into ones home; it can be unsettling, because you don't know the people your inviting into your home. But Island Mann Plumbing made us feel very comfortable. Having Nick here felt like a long time family friend coming over to help around the house. We really like this company.

02/25/2021 Worst experience.  First, they lied about the plumbing they installed in my house.  They sold me on the emphasis that the pipes are expanding pipes and will not burst in case of a hard freeze. Well, that was a lie!  The pipes busted and water was all over my kitchen.  Secondly, the crew that came and installed my plumbing (all plumbing in house was replaced) TRASHED my house and yard.  I found black rubber gloves everywhere, I found trash everywhere, including all over my back yard and in my walls where they had to remove sheet rock to install new plumbing.  Cans, water bottles, food wrappers, chip bags etc all over my property from the plumbing crew. I had asked them to clean it up before they left and they said they would but chose not to.  When they removed the old pipes to install the new pipes they had a scrap man come by to take the old pipes away and they decided to break apart the old pipes by hitting them on the ground with other parts of old pipes to where sludge was flinging everywhere and got all over my wood fence.  They were going to leave it there caked onto my fence until I noticed it and said something.  So, they started to clean off the sludge and when I came out afterwards I saw that instead of scrubbing the wood fence they decided to scrape the wood fence to where now my wood fence is damaged.  Pieces of the fence are broken off and the area is rough, ruined and looks really bad.  Lastly,  they had a plumber trainee with them the first day that they came to remove & replace my plumbing and he proceeded to hit on me, say very very inappropriate things, tried to grab my body and kiss me and then proceeded to expose himself to me. The owner Raymond & his secretary Rudy Bolton yelled at me, spoke over me, were condescending, belittling & just mean......conveniently after I spent over $15,000 with them for my plumbing to be replaced. Raymond is arrogant and unkind. Rudy Bolton is unprofessional, lacks communication skills & is a liar. Don't trust them! Awful & pathetic experience. BEWARE!

03/12/2021 Update: well, hasn't gotten any better it's been issue after issue. I have asked the manager Anthony & other receptionists to have the owner Raymond call me on at least four different occasions and he has never returned my phone calls.  What kind of owner does not return the call of an unsatisfied customer?!?? Today I spoke to the manager Anthony and conveyed my frustration and unhappiness with the handling of my issues and he continued to speak over me, not listening to a word I was saying. Just disgusting & shameful. I feel taken advantage of by this company

Easy process through and through! The ladies in the call center communicated well between myself and the plumber they sent. They were at our house on the faaaar West End in less than an hour after I called. He was in and out in 15 minutes. Perfect fix. Thank you very much!

A complete inept business that preys on people. They said that this plumbing job at my house was not covered by my warranty (American Home Shield), due to wear and tear. Well it just so happens that I've read through their plans and AHS does in fact cover wear and tear. I have a high feeling that this company wanted a quick no work job and get the 75$ service fee and leave without having to do absolutely anything besides quoting their own extravagant price of around 400$ to fix this issue. Do not fall for this company and if chosen as the contractor by AHS, specifically tell them not to use this company. You've treated one customer wrong, but imagine the possibilities of other businesses you've just lost Island MANN. What a terrible company and a disrespect to the plumbing industry

More than disappointing experience. I needed to have shower faucets / fixtures replaced. This would call for the H2O being shut off, and possibly requiring soldering of the valve in the wall behind the shower. I understand. That's why I wanted a licensed, insured, professional.

All of the above information about the water needing to be shut off (which requires my HOA to send advance notice to owners and shut off the water for the ENTIRE building), was relayed to the intake department. Multiple times. After many efforts to coordinate, we finally agreed upon a water off window and work window. It was 10AM - 2PM. I took off a day from work. The plumber showed up at 2:30. In spite of me saying the office would work with us up until 5PM to get the shower fixtures replaced, he clearly wasn't interested in doing the job, and said it wouldn't be done before 5PM, therefore he would not start.

He did want to get payment though. I asked what he thought it was that I should pay him for. So then he said we could schedule the work to be done and I would need to pay 50% down. OK. So after several calls and further coordination, we came up with a date and time almost a week later. I paid 50% of the almost $700 estimate (yes, to change out my shower fixtures!). So I again had my HOA send out a water shut off notice, made work arrangements, and was prepared to meet the plumber today.

I got a call 30 minutes before their appointed start time saying that the plumber could not make it today. He had car trouble. Nothing could be done, I was told. Really? A plumbing company can't round up a plumber scheduled a week in advance to change out my shower fixtures for $700.

When I said this was unacceptable, and that I needed to have my prior payment refunded, I was given the run-around. I have to threaten to report them as fraudulent and cancel the credit card payment in order to get them to agree to refund my money.

SO DO YOURSELF A HUGE FAVOR: CALL ANOTHER PLUMBING COMPANY.

Eric was great! Even though my home warranty didn't cover the work I felt good supporting this company. I'm happy with the work and happy with the experience.

The estimate to hook up our tankless water heater and do a pressure test was 800$ an hour. Half day job estimate 3100$. No parts needed since we had them. No thank you!

This plumbing company gives prompt, outstanding service. I have used this company I believe 3 times in the past few years. I wasn't aware of them until about 4 years ago. Anyway, my kitchen sink drain was clogged for a few days and water just draining very slowly so I called about noon today & was told as soon as s technician was available, I'd receive a call with an appointment for service.
I was called about 1pm and Claro arrived about 1:15 pm. He was very clear about the service charge before he began , explained if more than an hour was necessary, there would be additional charges. He was done and on his way before 2:00 pm. He was a wonderful, very thorough, very professional, clearly explained my pipe situation, questioned my habits using my sink that could impact the clogging problem, etc. I will call Island Mann in the future for my plumbing needs and would hope CLARO is available and still employed by Island Mann. What could have made the experience better? Not one thing , it was perfect  from start to finish and the cost was very reasonable in my opinion.

Highly recommend these guys. Intelligent problem solver.

Still no end to the job, we've had to hire a different company to fix what they screwed up.. they came in yesterday to dig out the inappropriate drain they put in. They nicked our gas line and wouldn't own up to it. And cut my gas off. Everything in my house including heat uses gas.and it's cood here . they never came back to do all the work that they screwed up!! They where cutting corners and didn't dig a 18 trench, which was what the city said to do. They've just rigged it.
BBB next complaint and then the plumbing board..
do not use them they will , they lied to me multiple times just cover up,
They never owned up to their mistakes. And don't let the women who answers the phone fool u..they don't really care. And what she said when she answers the phone is scripted.. no truth..

Beware the, straight-forward pricing.  What this can mean is that, despite the job being smaller than anticipated, or taking less time, these guys are NOT willing to adjust the price accordingly.  I had a hidden leak that I was given a $2000.00 estimate to fix, without Island Mann Plumbing really knowing the extent of the leak or its origin (wall, slab, etc).  The work ended up taking almost half as much time as they had projected, and they were able to replace some old cast iron piping with PVC to fix the leak.  Not only were they unwilling to budge on the price, but I even detected some slight contention in my conversation with the contractor when I asked about a reduction.  The conversation even ended abruptly without a good-bye...(did he just hand up on me?)
In short, to these guys straight-forward is somewhat the opposite.  You don't know how much the supplies cost, and you don't pay by the hour.  Why?  So you can't argue the value, that's why.  
First and last time to use Island Mann.

Very professional, no nonsense - presents with the skills and tools to secure your plumbing issues. From a clogged drain to a full re-pipe, these are the first guys to call. They create as little interruption and mess as possible while providing cost effective solutions.
Many thanks from our family,
The Valentines

Went above and beyond to help with my tankless water heater. Jacob was friendly, professional, and made sure the problem was fixed before they left. I will use them again in the future.

Had a clog in the drain that we couldn't remove on our own from Thanksgiving Day.   Blue with Island Mann Plumbing showed up within a 1/2 an hour and had everything flowing perfect.  Island Mann had the best price which was very reasonable and great service.  

Thank you,

Greg
Clear Lake area, TX

The person they sent to me was very professional. He called when he was on the way and showed up on time. The job was finished quickly and I thought the charge was reasonable.
I will call them again.

This company is amazing! They are not only great at what they do but they have compassion for those  in need of their services! I highly recommend them!

Amazing guys! I had gone through hell and back with my water heater - about 3 months of trial and error with other plumbers, most of which essentially blew me off. Island Mann assessed and after calling my insurance, came back and worked late into the night to replace it that day! Amazing customer service. After months of struggle, they took a personal interest and got everything fixed in 1 day. I also appreciate that they did not destroy my house in process - they used protective foot covers and tarps, then swept after (keep in mind, this was about 8:30 at night!). I could not be happier with the experience and would not consider using another company on Galveston.

Roto rooter came out and allowed me to watch as we video snaked the piping in my home. Roots found all throughout the piping. For a second opinion we called these guys. Said no roots and they could fix us in a jiff... never saw a camera. An unclog of what was described as feminine hygiene products, to which no evidence was provided. In an attempt to reason with an individual who calls himself Bo, words were exchanged and he was extremely unprofessional. He didn't have tools either, he had to wait for someone else to come with tools the second time out to my location. Bo is a habitual liar, has poor customer service, and will pit you against your landlord or property manager. I wouldn't recommend this place to my worst enemy. If you work with bo, run for the hills he's like big brother, rather treat u for cancer than release the cure. Heed the real stories here vs the fake ones with 5 stars. Horrible business practices lose you customers.

These guys are fast and professionals. I had a backed up toilet and called them. They showed up the next day and fixed my issue in 10 minutes. They also told me how to avoid this issue in the future. Thanks Island Man Plumbing!

These guys are the best!

I've been fortunate to have them respond to home warranty claims on two separate occasions (toilets and then water heater).  I live in the Clear Lake area and they're in Galveston!

They are quick, good at diagnosis, and great at the repairing. This last time they responded they were booked solid but made time at the end of the day to fix a busted water heater. They were very friendly despite it probably having been a long work day.

Can't say enough good things about them!

This company goes above and beyond to get the job done.  They are the best!!!  Thank you guys for all your hard work!!!  YOU ARE THE MANN!!!!  LOL

Julie-Galveston

Island Mann plumbing is great.  Justin came out to give us an estimate on repairing a leak.  In order to do the work he needed to coordinate with a contractor for the City of Jamaica Beach to shut off the water.  Unfortunately they were never able to get together before Harvey arrived.  We ended up having the city contractor do the work because it was easier than trying to do the coordination.  We were billed for the visits, which we thought amounted to too much.  Raymond was willing to work with us to resolve this issue.  We will definitely call Island Mann in the future if the need arises.

Raymond from Island Mann plumbing came out to our house to fix an emergency issue one night after my husband got too far over his head in a repair.  Raymond was very helpful explaining what needed to be done and was very quick.  We will be calling him again in the future!

nick did a great job and fixed our water issues