Last week a shower cylinder failed and we had another plumber out to fix it. There was a lot of drilling, cutting, banging, a crack in the shower wall and plenty of smoke. It took over 2 hours and over $250.00. Yesterday we had the exact same problem in another bathroom. This morning John Hickman came out, did the exact same job, no damage, not a lot of noise, and no smoke. In about an half the time he fixed the same thing and charged A LOT LESS. John Hickman was more like an operating surgeon, technique over brute force. We are never going to use anyone else.