We used GnR for years when it was owned by Randy, when we lived at our old house. I had talked with Randy about outing the same remote in the new house. Him and I text a lot about other things a as well like the new Renei tankless water heater and the HVAC. He told me to install the new remote it would be about 200 dollars.
So we move in and we find out he passed away.
So I ask how much would it be to install the remote in our new house and that it is just like the other one in our old house. I was told in a text about $150-$250.
I scheduled for the Tuesday after Veterans Day because we are both veterans. They no show us. No call at all. I was told the next day that they texted me and I did t respond. If you have an appointment with someone, and your not going , pick up the phone and call.
So they then reschedule and one would think it would be the next day. NOPE, it was 8 days later.
So the guy comes out and asks where the logs are? Since I have had this before I know you don't need the logs to install this. Lowe's didn't have the logs in Oct when I started looking and I got the kit on Amazon. I googled it and they had it at Lowe's. So while he was doing the install, he told me this will take an hour and that it will be in time to put them in. When I got back he was still working one because he said he was having a hard figuring out where to put the gas line. He then asked, do you want to put the logs I. Or do you want me to do. I figured since he no showed me, let them do it. I was having him come out the following week for the one outside.
I ask to pay and he said no will put both on the same bill. Ok
I get a bill the following day for 400 dollar! Not what we discussed so of course I questioned if this was for the two of them. They said no. For one. They said they would do the second one for $175.
If the next one is $175 then both should be. AND it the bill is not in the range that I was told then someone should have called me before the guys started if they were told it was a different than what they came there to do.
Their excuse to me is that they thought this was a replacement. If I have been a customer for YEAR, and I now have a new house with a new address this is a new kit. PLUS, I sent them a picture of the new kit I purchased.
Buyer BEWARE! They will bill you more money if they think you have the extra income to pay for it. Just because we can afford it doesn't mean we should be ripped off nor does it mean you charge me more after you quoted me without my knowledge.
We paid our bill and they lowered it to what I was quoted however, they refused to do the second fireplace and made sure to send me email as to this being my fault not theirs.
