Kirkwood Plumbing

Fantastic service!! Brandy who scheduled us was very professional and kept me updated on when the plumber would arrive. Mike Harris was great. He fixed the water line to my fridge and explained everything to me. Very professional and nice.  I highly recommend Kirkwood Plumbing!!

We have used Kirkwood Plumbing multiple times for various jobs the last few years that we have lived in the St. Louis area, and have been happy with the service every time (sewer lateral, drain issues, installing sinks/faucets, etc.).  Friendly, on time, knowledgeable, and fair priced.  Definitely would recommend them and we'll continue to use them anytime we aren't feeling comfortable with doing work ourselves (in fact they fixed our bad DIY work once even for a price that should have kept me from even trying to do it myself).

I had a serious issue with water damage related to my corroded sewage line. It was very stressful and overwhelming. Kirkwood Plumbing was extremely supportive during the entire process. Devin helped us manage the insurance process once it became clear that the damage was going to be extensive. Honestly I can't express enough gratitude to their crew, especially Devin, who completed the work with exceptional care. I highly recommend this company to others in the area.

We had a clogged kitchen drain that actually originated deep in pipes under our basement floor.  They needed to dig up and replace all the pipes under basement floor.  We were able to see when the camera showed us the extensive corrosion of our cast iron lines.  Then when they were dug up we took pictures of the large holes in them.  The technician from Mr. Rooter, Eric, struck us as professional and knowledgeable.  He gave us alternatives of how much work to have done but  believed that all the lines would be equally damaged.  We consulted our insurance agent and received reassurance that this is a solid company.  So given  this conversation and our own look at the damaged pipes, we had the whole job done.  $21,000, give or take.  They did an efficient and very clean job, reattaching washer and dryer and reinstalling a sink, better than it had originally been installed by a handyman. They replaced pipes  leading up to the bathtub that had loosened and started to leak after the vibration from breaking up the floor (no additional charge).  They refilled and recemented the basement floor and removed all excess rock and dirt.  All of the workers involved impressed us by their professionalism.  It was a lot of money but it is an old house so we felt that we had to do the repairs or reveal the issue when we sell the house some day.

The plumber was professional and gave full estimate before work started.

I have an electric toilet in the basement and have called no less than 20 plumbers to see if they work on them mostly getting no's.  One company without even coming out said the toilet needed to be replaced. It is only a year old and super expensive. I got excited when Kirkwood told me they worked on this kind of toilet and the service call was  only 60 bucks plus would come out on a Sunday at no extra cost.  

Dustin was the plumber that came out along with an apprentice.  They were nice, clean, efficient, fast and knowledgeable.  Hopefully I won't need a plumber in the near future but this company is going to be my go to.  I highly recommend them.

Kirkwood Plumbing did an excellent job with our water heater!  We needed a new water heater and scheduled to have an install done with them.  They confirmed the job the day before and the guys were on-time for the job.

No issues on the day of install and the water heater works great! We had the inspection done a couple of days later and everything was done to code.  Although the job was quite pricey due to our choice of water heater and other upgrades, I think the work was well done and worth the money.

I would recommend these guys to those in the area looking for plumbing services.

Did a great job and were very polite and helpful.

Would definitely recommend.

Kirkwood Plumbing did a sewer job on a prior house we were pleased with, so when the sewer backed up on our new house they were our first call. They recommended cameraing the line, however they were three times the going rate for a camera. But they were there, so we had them do it. That's when their tech told us all the cast iron under the house was completely shot, missing sections, would all have to be replaced, quoting a 15k repair.

I sent their video to three other plumbers, and we had another company come out and recamera the line. All of them said the line was fine, and there was no need to rip apart the basement. It was just a simple soft blockage.

I'm not a plumber, and I know there can be differences of opinion. But everyone I talked to who wasn't trying to sell me on a 15k repair said the line was fine. I will say that the folks I talked to at Kirkwood Plumbing were very respectful, but continued to double down and insist I needed the repair. And the folks I talked with on the phone were talking about a single tree root (which the other company said was a tampon string), and were all talking very differently than the original tech. And they never refunded their original camera.

I'm really not sure what to make of their service. They were responsive and respectful, but very expensive, and tried to sell me on a repair that everyone else I talked to said I didn't need. Perhaps time will prove them right, but for now I cannot recommend their services.

Edit: After posting this review, I was contacted immediately by Kirkwood Plumbing, and after talking with the gentleman was offered a refund of my camera, said it would go through in a couple of days. However, it took nearly three weeks and another call to their accounting department to actually receive it. But I did receive the refund and again, everyone was very respectful. It was just a minor mistake that was easily rectified, but I can't say it was exactly the confidence inspiring remedy they might have hoped for.

The dishwasher was installed wrong by Kirkwood Plumbing when our house was built in 2008. We moved in 2 1/2 years ago and finally discovered that the dishwasher was hooked up to the cold water, not the hot water as instructed by owners manual.
When I called and explained the situation, I was initially told they would 'make it right', but the next day they said it was no longer under warranty and we would have to pay for them to fix it.
This was not a warranty issue! It was an incorrect install by Kirkwood Plumbing.
I was hoping they would stand by their word and do the right thing.
Bad business practice!

Receptionist was very helpful and had a service person out within 3 hours for non-emergency.  Service rep was friendly, trustworthy, and efficient!  Great service overall and reasonable pricing. Thanks

Answered at 7am, was at our house by 7:45am for a kitchen emergency, finished and out the door at 8:09am. Friendly and efficient, fantastic service. Solution oriented. We will call them again anytime we need a plumber.

Great service. Explained everything. Came same day for non emergent issue. Fair price. Both office and plumber were great.

Great Work, but the fix didn't resolve the issue.  Kirkwood Plumbing did a sewer job on my property, where the sewer backed up in my basement.  It looks fantastic!  Really professional looking.  The unfortunate thing is that didn't correct the problem I was having.  So 14k later, I still have water backup in my basement.  To top it off, according to what I was told, they can't even perform the actual fix!  Thank you Kirkwood plumbing!

Amazing service and value! Referred by Kirkwood Heating and Cooling. A great company you can rely on and trust!

I had a hole in a cast iron pipe in my basement.  Michael and Courtney were very professional, and explained everything that they were fixing.  There wound up being more issues that needed to be fixed, and they handled everything for me.  Everything looks fantastic!

I gave this company 1 star because the receptionist was friendly and the technician showed up on time.  With that being said,our water heater went out due to our basement flooding this week. Last time this happened all I needed to do was relight the pilot light. It didn't work this time.  I called Kirkwood Plumbing for assistance.   The technician came out for a $59 service fee and evaluation.  He said we needed a total replacement  at an estimate of $2500.  That seemed a bit high, I've had a total replacement before spending  $1100. I asked for a second opinion from another company. Hoffman Bros. The tech from there said I don't know exactly what the problem was, but, I just lit the light. It's on and working. Either the Kirkwood Plumbing tech was completely inept, or if this is how this company treats its clientele  to gain profit.