Jzacqu F.
09/01/2023 12:00:00 SA
Dustin is an exceptional plumber! He has a great attitude and makes recommendations to solve problems with the latest technology in mind. I called Dustin at a time when I had no time, but a BIG problem to solve. I was in the middle of mold remediation, and I needed a plumber to jackhammer the floor of my shower to find the source of mold and a leak. HE STEPPED IN TO SAVE THE DAY! Dustin willingly agreed to come to my house, (same day) to give me a quote. His price was competitive, so I decided to move forward. We agreed he could start the next morning (early) before the heat of the day set it. It has been over 100 degrees in Dallas/Ft Worth, in my house over the 30 days. I warned him the AC was out and it was HOT in my house. Additionally, the space he would need to work in was being remediated, so he had to work in a small space, with dehumidyfiers, and air scrubbers going at the same time. Those machines sap the air at high temperatures, and he needed to wear a mask to protect himself. It was NOT a good environment. Dustin willingly stepped up to help when timing mattered MOST! He arrived on time the following morning and got started promptly after he arrived. He jackhammered and worked alone to remove the material that was impacted by mold. Dustin was willing to do what it took to find the source and help me solve my immediate problem. He was patient with me along the way, as I asked many questions, and inquired about other things we did not anticipate when he arrived. Dustin willingly agree to help with whatever was needed to be done, and I appreciated his help. He was not rushing me or short with his explanation because of the environment. He was patient and walked me through what I needed to understand to make educated decisions! Thanks again Dustin, your patience meant more than you.
In the hallway bathroom, mold was being remediated, so I need to have the bathtub removed to find the source of the leak. Again, Dustin was willing to help even though air scrubbers again, made the space small and a mask was again required making the contained space challenging to work in with dry, hot air. It was literally like working in a sauna! As I assessed the situation in the hallway bathroom and what needed to be done to rebuild the shower, Dustin suggested creating an easy access door to the plumbing on the other side of the wall in the utility room that would be hidden by the washer. This would make accessing the plumbing in the future so much easier. I definitely would not want to demo the shower again, so this was a great plan. Dustin agreed to get the materials, and install the easy access door that same day.
After doing all the work, and cleaning up everything, Dustin agreed to dump the materials that needed to be removed from my home. I trusted him to take my utility bill to ease the process of dumping the material without incurring additional costs. I appreciated his kindness because I had no idea what I would do with the bathtub that was removed, but I knew I didnt want it after I saw the mold and rust on it.
This was a challenging experience, because I didnt expect to have to rebuild my showers after remediation. Through this whole process, Dustin has been patient and exceptional to work with. He helped make decision making so much easier by explaining what he saw as we explored inside the walls. He earned a client for life (well until he gets sick of me) because I will ALWAYS call him first! Thank you Dustin for doing a great job when it mattered most! Your commitment and time made the difference, and I appreciate you!!
I know there are people who are paid to write reviews, but my feedback cant be bought! Either you earn it or you dont, and Dustin definitely did! I look forward to working with you in the future Dustin, it was a pleasure and I still have so much that needs to be done. Our next project is coming soon!
Thank you, Thank you, Thank you!
