Raymond Echols (the owner) came out to give me an estimate to replace my conventional hot water heater with a Tankless system. He was 3 1/2 hours late for our appointment with no calls, and no text saying he was running late. Heck he wasn't even going to show up at all if I hadn't called him asking If was still coming. When he finally did drag up, he acted like I was lucky he even showed up at all. He never responded back with his estimate. Totally unprofessional, and a TOTAL wast of my time. I should send him a BILL !!!!