Dunman Electric

Dunman electric installed 16 canned lights for us and replaced a couple of ceiling fans. They were prompt, polite, clean, and everything worked well when they left.  The second day they didn't show because another job ran long but the office called us.  (That was nice).

We had added in an extra to our original scope of work and that was a bit pricey because it took them 1.5 hrs to get the capacitor from Home Depot because they didn't have it on their truck. In the future I might ask for this cost up front.

Overall we were happy with the service.  I would call them again.

My regular electrician gets booked weeks in advance, and I decided to try Dunman Electric to install a security camera with a floodlight.  I sent them a picture of the completed project on another property. Becky said her company can complete this project and would try to match the price.

The security camera is white and installing it on a white box makes the most esthetic sense.  The picture I sent to Becky clearly showed the camera installed on a white box.

Dunman electric chose to install the camera on a gray box which did not match either the wall or the camera. The gray box they installed looks ugly and unprofessional.   They charged me 50% more than what was quoted by another electrician, but they offered to replace the gray box with a white one if I payed $99 more for another service visit.

I wish I read Yelp reviews about this company before I hired them.

As many other reviews state, I paid for this company to do some electrical work and at the same time paid extra for them to look at several things that I needed a quote for. It's been over a month ago; way before the ice storm. they don't communicate back with me. I've asked for the manager to look into it. I've called five times and all I get is excuses about how they're short staffed. I would not recommend this company, they do not communicate, and then they do not have the ability to provide service in a timely manner. I will not recommend or use them again.

I cannot say enough good things about this place.All around excellent service. And I have referred them to many of my friends and they all say the same thing.They show up on time get the work done and are reasonably priced.The one to use in Austin!

So far, we paid them to come give us a quote. They charged us $99, but they never gave us the quote. I called after a month and they acted like they were surprised that we didn't receive the quote. They said they'd get right on it. That was two weeks ago. I'll be asking for our money back.

They were on time, professional, at a good price.  I've used them several times over the years.  Dunman is my go to place.

Unfortunately we did not have a good experience with this company.  I first reached out to Dunman electric on 4/26.  We were able to get them scheduled for an inspection on 5/3.  The inspection was $225, and following this, our understanding was that they would provide an estimate for how much it would cost to complete our electrical repair - which was part of a large remodel.  Rather than a list of needed repairs and estimated costs for labor and materials to complete them, this is (verbatim) what they gave us:

Performed inspection of basement.  Found several things that are not to code.  Man had done a lot of things out of code.  The only way Dunman electric will do this work is for Dunman electric to come in and treat it as if it were a new rough in and trim out.  Any work that was performed by the customer will need to be removed and new put in.  This is the only way we can feel confident to put on licence on this job.  All framing will have to be up.  Based on this information alone, they were going to charge us over $6,000 to do the work.

Of note, they quoted us this $6,000+ price after the inspector that came out to the property verbally quoted us that the job would cost roughly $3600.  We called and emailed over the month of May and into June, with the request to revise the quote to include a breakdown of costs for labor, materials, permit transfers, etc.  They did not revise the document; at one point they said they would look into it, and then did not get back to us.  I finally followed up by email.  When they still did not respond, I waited a week and emailed again, this time requesting a refund for the inspection and stating that unfortunately I would need to write a negative review.  Then, they wrote back, to refuse the refund of the inspection cost and tell me they had replied many times to my request.  Unfortunately, this was not consistent with my experience, and truthfully their reply felt defensive in tone.

I can't speak to the quality of their work because we chose not to move forward with this company, but we would have appreciated improved clarity in communication on the front end.

Installed the wrong cable, left a hole in my ceiling, and charged an extravagant price.

Completely unprofessional.  Hired them to install appropriate CAT cable to an upstairs office that would work with our Google Fiber mesh network and increase speeds to the hardwired room.  First of all, technician arrived 3 hours LATE with no advance notice.  Technician seemed clueless on how to solution my request.  Ultimately, his recommended solution was to install a CAT6.  It took him almost and hour to come up with the solution.  Upon installation, we immediately saw a negative impacted to our network speeds.  These guys did a shotty job. Lead technician had a poor attitude and honestly didn't seem educated enough for the job.  On top of everything, Dunman marked up the CAT6 conduit ten times the retail price, charged me 4 hours labor x 2 technicians (1 was a trainee) for a job that should have taken less than 30mins.  They charged me $642.20 just for LABOR!!  THEN, Dunman Billed my credit card for $1055.50, without authorization, EVEN after I indicated to them (IN WRITING) that I did not agree with their invoice. Overall, a horrible experience and wouldn't recommend you doing business with the dishonest company.

Unfortunately I am one of the apparently many that have had horrible experiences with Dunman Electric. My first mistake was not looking at yelp before hiring them. However, both my mother and brother used them around 6 years ago and had no issues so it didn't even cross my mind.

I called Dunman on Tuesday 9/11/18 to get a quote for installing two ceiling fans I had purchased. The receptionist, Becky, was incredibly nice and told me that they charge $95 per fan if there is already existing blocking, or $120 per fan if there is no blocking. This seemed like a reasonable price, so I scheduled the installation for 9/14/18 and was very pleased they were able to fit me in so quickly. My second mistake was not getting these prices in writing.

I scheduled the time frame for 10am-12pm because I have two roommates that work late and sleep in, but I got a call at 9 am that the technicians would be there in 15 minutes. They were at the house 5 minutes later. Thankfully, my roommate woke up to my call to let them in and my parents were able to get to the house quickly to meet them. It was a bit stressful and I had spend 15 minutes of work time dealing with it, but I let it go because I know these things happen.

Then, when the technicians started they did not place any sort of plastic down under the first fan so my roommate's bed, dressers, and floor was COVERED in insulation (which had fiberglass in it) and drywall dust. They shook out her comforter and vacuumed the floor when they were done, but they still left a huge mess and we had to to a much more extensive cleaning later before she could sleep that night.

Next, there was an issue with the fan blades. The fan blades had two sides with different colors. They installed them black side down without asking which color we preferred. This was partially our mistake for not making clear which side to do before they started, but when asked to flip them they said, Well I picked the black side because it matched the furniture. It is not a technician's job to decide which color blade looks better in someone else's house. He then said it would be another $80 to flip the blades. This was quite annoying but, again, I just let it go and figured I would just figure out how to flip them later.

But then came time to pay. They finished and said the total was $569.  
That is well over double the price I was told. They said they charged $170/hour, it took 3 hours, and there was an extra fee because I had not had any blocking for the fans. Unfortunately, my mom did not realize what they had quoted me and filled out a blank check I had left.

They also left their ladder in the garage, as well as the old lights and trash from the ceiling fan packaging in piles in the rooms.

I was still at work but I immediately called back the office and relayed everything that had happened to the receptionist to figure out what was going on. She told me she would pass my complaints on to a manager, who would get in contact with me after she talked to the technicians. I called back after an hour of not hearing from them. The receptionist informed me my case had been escalated to the owner and he would get in contact with me, however he was at an electrical emergency and it may not be until later that afternoon before I heard from him. I never heard from him. At this point I put a stop payment on the check so it would not be cashed before I had a chance to talk to Craig.

I had to call them back myself Monday. When I finally got in touch with him he informed me that while, yes, his receptionist had told me $120 per fan, the lowest he would go for the service was $450. $125 per fan installation plus $100 per fan for the blocking.

At this point I had already had to take a half day off of work and spent the entire weekend stressing about the situation. I am a first time, single homeowner in my 20's and I do not have $300+ laying around for a job I thought would be much cheaper. I would never have agreed to let this company do the work if I had gotten a quote for this amount upfront. It is not a good feeling to feel like you have been scammed. From the looks of the other reviews it seems like I'm not the first person that has felt this way after hiring them. On the plus side, they have taught me to always get any quotes for work in writing.

I would strongly advise anyone looking for an electrician to look elsewhere. There are plenty of honest companies in Austin. If you insist on using Dunman, make sure you get everything in writing. In the end, I agreed to this price to get all of this behind me and to keep from missing any more work, not because I thought it was fair or just. I truly hope Craig and everyone else at Dunman learns from this experience and can provide better service for their customers.

Removed a faulty ceiling fan, and fixed another that had not been working.  Pleasant, friendly, efficient, and reasonably priced.  Will call again when I am ready to replace the first fan.

Still, after trying to solve the issue, their customer service still wants to call me a liar.  The person running their social media account must be missing a few marbles, because they simply can't comprehend basic sentences.  So many times they have talked themselves into a corner.  

Bottom line:
1.  They are terrible at scheduling.  Plan on calling them multiple times just to find out when or if they are ever going to show up.
2.  They are terrible at actually being electricians.  Their master electricians proposed terrible solutions that a high school shop class kid could have done better at.
3.  They are terrible at following through.  It took me more than a week of calling them back just to get a price estimate, forcing me to go with another electrician.
4.  They are terrible at customer service.  The person running their account will call you a liar and make up some bullshit reason to 'prove' she is right.  Terrible way to win back scorned customers.

FINAL VERDICT.  0/10.  STAY AWAY.

I would not hire this company for cabling work.  I don't know if they are competent for electrical work, but cable work is not their forte.  They sent workers out who did not seem to know what they were doing and couldn't answer questions, were noncommittal in their responses and intended to leave cabling wires etc. sprawling out of the walls because they don't organize and secure the cables/wires that they run.  It was a totally worthless experience.  I paid them $300 for nothing.

Last weekend a wind storm knocked a tree branch down into power lines. I called and asked for emergency service on a Sunday. The company sent out Keith Brown which you should always feel good about.  He worked for about 6 hours and did an incredible job. The follow up work was done by another electrician a day later, that never gave me a card so I don't know his name. When he left he asked me to sign off.  I asked if it was done and he said no.  I had already paid $4100 and refused to sign off as it was not done. The electrician threw the ipad in the car and drove off. A few hours later I got a call saying that since I had refused to let them in my house it couldn't be completed. I asked what they were talking about as I had let the technician in the house twice and would have let him in more if needed and didn't appreciate being called a liar.  They said that there was some miscommunication and as I was RED HOT at that time I said I wanted an apology rom the owner.
    The owner called back and again said there was miscommunication.  I asked about the senior citizen discount as advertised.  I also stated that I am not a liar and didn't appreciate his employee telling stories.  He said that the employee would come back the next day to compensate me and that I would feel rally good about the compensation.
    The good employee came back but with no check.  To bad because the insurance agent was here and I was going to turn it over to the agent.  
    Today is 5 days later.  NO CHECK. I emailed Mr. Dunman. He pretended to act as if he didn't know what I was talking about and said he would send a $50 check in the mail to me tomorrow.  Let me see less than a 2% credit. Really?   Good luck if you choose this company.
    Keep your $50.  Karma is a b---.

Really hope I get the quote I was promised. I am totally fine with a $99 inspection fee (which was not mentioned prior to electrician showing up), but it would have been nice to have received the quote before the check was deposited.

The guy doing the inspection was nice and seemed professional, he said I would get the quote the same day. I called the next day (after not receiving it) - receptionist said 24-48 hours. We have now surpassed that time frame.

Not looking good.

I am open to giving them a chance to redeem themselves. The key to a successful business is setting the right expectations and communicating with your customers - if this isn't a scam and you needed more time to get the quote to me, just tell me that.

Called to get an estimate on work we wanted done in a house we are closing on in a few days. Workers showed up as scheduled ready to work? and told us they don't do free estimates, but would do it for 1/2 the normal going rate. Well...first off my husband explained when he called  to set the appointment 1. That he wanted an estimate 2. That we didn't own the house yet 3. We had the materials, because originally he was going to do the work himself.
Seemed they wanted the high pressure sale because no prices were quoted over the phone or explanation of no free estimates.

Contacted this company to schedule an estimate for some electrical work.   Technicians arrived timely and were professional however, after talking through the scope of work and taking some measurements  we were informed that this company charges a service call for estimates?  Of course we paid this fee however  a standard business practice that most companies follow is to disclose this fee upfront when the appointment is scheduled.  My concern, what other surprises can I expect if I engage this business to do our electrical work.

I had Dunman electric come out to check on the connection of a spa light.  I thought is might be an electrical issue, so I wanted an electrician out to make sure.  The charged 1.6 hours of labor, and a residential charge to tell me that we had a burnt out light bulb.  Thy didn't have the light, so the bulb wasn't even replaced.  $270 to tell me I had a light bulb out.  Stay away!

I wouldn't recommend this company unless you have deep pockets. They sent two electricians out to find out why my storage shed had no electricity. After testing I was told squirrels or rats probably ate through the wiring and it would take an undeterminable number of hours to find the break. Since I am on a fixed income I said to forget it as I don't use the shed that much. Six months later another electrician looks for the problem and finds the breaker turned off! Go figure as to how that happened. It now works perfectly since the breaker has been turned on.
Elaine D.

Horrible! OVERPRICED! Called in 2 companies for a repair. The first company charged $35.00 for service charge and gave an estimate of $950.00
Dunman Electric charged over $200 for the service charge and could not give an estimate.
Tottaly unacceptable. STAY away from these folks. Do not know how they stay in business.

Needed a pool pump and a switch hooked up for a pool installation at my house.   The breaker panel was less than 3 feet from the pump location.   The installation was very straight forward.    I called Dunman because they were South.   The person on the phone was very friendly and helpful.   The technician was very friendly and helpful.  

The problem arose when two electricians showed up for the installation,  the installation took about 2 hours.   The cost was just under $500.   I'm all for paying for quality service, but $500 per hour is usury in my opinion.

We used Dunman Electric to convert a workshop into a guest house. They ran wire from our main house to the workshop, installed the complete electric system (panel, lights, outlets, etc.), worked with the City of Austin to obtain permits and more. We were thoroughly pleased with every technician who stopped by the house during this long process- they were polite, knowledgable and worked in collaboration with the other contractors we had on site. When little issues came up (because every project of this scale has them), they worked diligently to problem solve in a timely and efficient manner. Becky was always professional and helpful on the phone and Craig runs his business with honesty and integrity. We will definitely reach out to them for our electric work in the future. Thanks Dunman Electric!

DO NOT EVER USE THESE GUYS!! if you get any estimate over the phone, make sure you get it in writing. The credit card company will not honor a charge back if it is not in writing!! My original response was cut off because yelp said it was too long. No more than 5000 characters. Mine was 1300. Still would not post. It is a complete rip off when we hire someone to do a job and specifics and verbally agree on the price and these pricks did something different(said there was no space in the breaker box to put a dedicated circuit in) they decided to jump off an existing garage circuit. NOT what I wanted done. They also charged me 521 to do so. We agreed to 300(still high for work that was supposed to be done). They did not call us, email us or text us to say hey, we are not going to do what you asked but something different and charge you a lot more. They informed the Home owner that there was no space in the breaker box which is a total lie. I have pics. I knew from the previous reviews to know the price before they did the work because they have done it in the past. I was not picking my own price as one of the owners will claim. 300 for the job is 30 percent higher than ANYONE in the Austin area but was willing to pay the 300 just to get it done. There is NOTHING this company can say that can make it right . SHAME ON YOU DUNMAN ELECTRIC!! SHAME. I expect them to try to tear me up on my review but they did everything wrong.. please see picture of the breaker box with no space available... it's in their pics

So, unfortunately, I have to add my voice to the other negative reviews here, since I have had a horrible experience with this company. The day after the electrician came out I discovered that he did not actually fix the issue with my ceiling fan even though he said he did. I called to let Dunman now and was told I would receive a call back. I did not. I ended up having to follow-up several times to make an appointment with Craig the owner to come out. Unfortunately, he never showed for his appointment.

After following-up several other times, I did finally get a call back from Craig, but at this point had completely lost faith in the company. When I did speak with Craig he was incredibly hostile to the point of being personally insulting. I'm going to take further steps to try to dispute my charge, but please save yourself the hassle and just avoid this company.

I called in the morning around 9am and got a electrician around 11:30am. Paul was able to quickly determine why my dryer power outlet and restroom lights were not working. I would give a full 5 star but Paul left the old screws on the floor for a outlet he replaced and didn't fully screw the breaker box back.

This company is a rip-off, they charged my dear elderly Mother $241.00 for work not performed. Overhead garage door light went out, should be really simple right? Well, these people came out said what they thought was the problem. The technician diagnosed the problem, called himself attempting to go and purchase needed items returned with nothing saying he would have the order the parts. So suffice to say no work performed and we are very dissatisfied. Called the office talked to receptionist, she was supposed to have owner/manager call us back, no call back received. Stay away!

Hired them in Austin for a new business setup.  I have multiple businesses, and have moved offices at least 10 times in my career.  This is by far the worst wiring job I have gotten.  None of the wires were properly labeled and the entire thing was a mess.  They did not even consider providing a refund or having someone fix the job.  DO NOT hire this company.  SO MANY other better providers - we called one to fix the job and had to repay the money and it was done instantly.

I would give zero stars if this was an option.  I do not recommend this company unless you have deep pockets and want to throw alot of money away.  On Sunday, half of my house did not have electricity and after checking my GFCI and doing some basic tests, decided to call Dunham.  They informed me that it would be $239 for the weekend service call and that their hourly rate was $219.  When the electrician arrived he informed me he knew what the problem was.  A bad breaker.  Well after installing the new breaker, the problem was not resolved.  He made a call and then came back to inform me that it was a city problem.  After less than 30 minutes being there, he presents me with a bill for $501.25.  I called Becky and left a voicemail stating that I should not be charged for some of that service as it was a city problem and in essence they did not fix it.  I received no call back and still haven't.  So I basically paid $501.25 for a breaker that probably didn't need to be replaced and I could get at Lowes for under $20.  When the city came out, they did inform me it was the city's problem and promptly fixed it.  I told them I had called an electrician and had been charged over $500. They asked me who, and I told them Dunham Electric.  He said good to know, as they too won't recommend them to anyone either.  Also, they informed me that if a homeowner ever has an electrical issue, you can call 311 to have them come out, free of charge, to make sure it is not a city problem.  I wish I had known that before I got scammed out of over $500.

I am only giving them one star because I can't give zero stars.  I would not use them nor recommend Dunman Electric to anyone.  First time they came out, it seemed that they fixed the problem.  The price was pretty steep, almost $300.  But I paid it no questions asked.  When the same issue arose again a couple weeks later, I called them right away assuming they would come out and fix the issue for no additional charge.  Considering they clearly didn't fix it the first time.  Nope, I assumed wrong.  They tried to charge me almost another $200 dollars.  After spending time on the phone with Craig, and the conversation getting heated; I decided I wasn't going to give them a dime.  I sent the technician away.

I feel sorry for the tech.  He was actually a nice guy.  Unfortunately, he works for a horrible company that knows nothing about customer service.  I don't usually write reviews, but I wanted to warn folks, so they don't end up dealing with the same issues I did.

Here is what dunman sent me after they sent a install team to my building 1 hour early!  It's abrasively insulting! ABSOLUTELY AVOID!!!!!

You were advised that this would be at time and material as well as we discussed the hourly rates.  We were not able to reach you
when we attempted to run this call yesterday AM.  (ME: Front desk was instructed to let up 1 person to give an estimate, NOT a crew of installers 1 hour early)
Our company schedules approx 2- 3 weeks in advance and we have several customers that could have taken this time slot that we extended to you.
We did not speak to you again so I am uncertain as to how you knew
that the gentleman coming was not an estimator ( other than knowing our initial phone call had no mention of setting up only an estimate. )Based
on our attempts to take care of you yesterday and it being turned around like we are crazy for assuming you actually wanted us to do what you
requested, we do not wish to proceed with a bid at this time.

We have been stood up once for this work I do not wish to send an estimator at this time!

Thx,
Becky

Had a braker go out and called Dunman to replace it. They asked pertinent questions and did not give me the run around over the phone. Compared to other electricians whom I had called for requested service and ballpark pricing, Dunman was available, affordable, and respectful. They were professional and I am very pleased with the prompt and affordable service.

Arrived late. Did the job, but left a mess afterwards. Meh.

Dunman Electric has always been timely.  If you can't tell by my other reviews, that is my pet peeve.  I love it when service people are prompt and fix the issue.  I was having a constant problem of my doorbell frying.  After about three visits by Dunman over 1.5 years, a technician told me that when my doorbell button outside gets stuck, it will fry the inside bell. They didn't even charge me to fix it again.  I have had very good service.

Do not use them for network cabling

They sent electricians, not network guy, to network ethernet at our house. The technicians are clueless how Ethernet routing works and thought that if you tape wire of port A to wire of port B, Ethernet will flow through like electricity does and don't know that will require a router!

Then the technicians left the job unfinished and still charge us $600 for it!

Oh btw, my work order included wiring the surround sound speakers and guess what the technicians say just get wireless speakers

In my opinion, Dunman Electric took advantage of the fact that I was selling my house and way over charged me for the work they performed. The work was done well, but the bill was 3x what I was expecting!

The owner was extremely rude to deal with when I called to discuss the bill.

Dunman were the ONLY electricians that I was able to find in my area to come out within a couple days.  They were a couple hours late, but their expertise and friendliness quickly made up for that.  They were able to identify the issue and fix in a timely manner.  Will definitely use again!

We received great service with Dunman. Craig is the owner and master electrician. He's very skilled and honest. His prices are competitive and he provides good quality work. His wife, Becky, answers the phones and handles scheduling. She's a pleasure to work with!

We used Dunman on the recommendation of a friend and were very satisfied with the work: recessed lighting in the living room, a couple of exhaust fans, and a couple of new outlets. The recessed lighting installation was tricky but the results are great!

Dunman Electric sent my wife and me and box of Omaha Steaks for the holiday! We were blown away by this level of customer service. They have earned back my business, and I will update my review after they complete my next project. Thanks!

Craig is a class act.  I came back from vacation with an odd outage...half the house had electricity and the other half didn't.  But no tripped breakers or sign of trouble at the box.

I called up on a Sunday and left a message.  I got a call in about 30 minutes to arrange a visit and Craig showed up shortly thereafter.  You pay a premium for a weekend call (I expected that on a Sunday) but many places aren't even open so I happily paid it to get power back.

Craig was here a few minutes, we discusses some details and after 2 minutes on a ladder he found the problem.  A few parts and some work and we were back in business.  What impressed me is that he knew exactly where to look after our Q&A.

What I want out of an electrician is promptness, expertise, and integrity.  I would happily use Dunman again based on this experience.

The surge protectors kept going on and off in the house, so I called the City of Austin power department to check and see if it was an Austin Energy issue.  I thought it would be the next day before they came out, but to my surprise they came right out and determined that the left panel bar of the electrical box was weak (or something) and that it would it have to be replaced.  They immediately cut my power and said I needed an electrician to replace the panel bar and an emergency work permit (if I wanted it fixed asap).  Otherwise I could be several days with no power.  

I called my regular electric company and explained I needed the panel replaced and there needed to be an emergency work permit since I didn't want be without power for 2-3 days.  Their response was that they could get a work permit but it would take several days.  I repeated that an emergency work permit would solve the delay and the city employee (he even got his supervisor to get on the line with them) explained the steps to get the emergency work permit.  They seemed unable to recognize that having no power was an emergency work permit situation.  

I recognized that I needed to find someone who could comprehend the situation.    Using the yellow pages I found the ad for Dunman Electric with a bullet item panel upgrade.  Long story short, I called them and they understood what the electric problem was plus seemed familiar with obtaining the emergency work permit.  Hallelejah, it was not a problem, the response was they would fax one to the city and the electrician would come that afternoon.  Thank heavens I was sitting down.

Brian from Dunman Electric did arrive and determined that none of the panels he had would fix my box (over 30 years old).  I was seeing a long dark night ahead but he called the office and they went to the warehouse and got what was needed.  He drove off to get the parts assuring me that he would return (there was doubt in my mind) and not only did he return but two other employees (Becky and Jennifer) came to assist him.  It was dark by now and they were working by headlights.  They got the power box fixed and did the additional work needed to bring our setup up to city code.  The office staff had coordinated things so well that the city inspector arrived just a few minutes after the work was finished.  The inspector gave his approval and then called the power department to come and turn the power back on.  So our power was back on at 9:30ish the same day it was turned off.  

The staff conducted themselves in a professional and friendly manner.  The company motto is bringing light into the darkness and that is what happened at my house; so, if you have an electric problem, call Dunman.

I wish we would have seen all of the negative reviews on here before hiring. These guys did a garbage job. Conduit is just hanging, exposed. We asked for CAT6. They installed CAT6 conduit but installed CAT5 terminations/end points, limiting our max speed. Marked up the CAT6 conduit ten times the retail price that you pay for the exact same product at Home Depot. Billed our credit card without authorization before providing an invoice. Overall, a horrible experience.

It took some time to get an estimate from them and several phone calls to actually finally get my estimate, but because it took so long, I was offered a discount. Which made up for it. The service on day of the project was good, my electrician was a great guy and easy to work with. The owner was very nice and helpful too.

Last week I paid Dunman Electric to come out to a spot I am locating my business at and give me a bid for necessary electrical work and let them know it is on a time frame.  Based on their information for what was needed and what I could do personally to get it started and save money, and BEFORE they finalized their bid, i spent personal time and efforts trenching my own trench, paying for the trencher I needed, buying all of the hand tools, and paying 2 other workers for help in the tough ground here in order to maximize efficiency on my end and lower the cost.  That was well over $1000, plus their assessment fee on top of that out of pocket and a lot of time that I don't have much of being a business owner.  All of this only to find out that the work I did and all of the money I spent was absolutely unnecessary and that there was a better way, a cheaper way, and a less expensive way.  I got 2 other independent contractors to check the spot and give quotes, and they both--unbeknownst to each other--showed me the same, and better way at a cheaper cost.  1 quote that was less than 1/2 of the Dunman quote, and the other was still much cheaper.  The business practices employed towards trying to trick me into over paying for their services and having me spend large amounts of money and efforts doing my own work before hand--which tends to solidify using them as a choice (because who wants to waste money, time, and effort on something then go another direction?) is a disgusting business practice.  Now I have no doubt they would have done very good and very timely work but, do to the amount of work out there for electricians in the current market these large contractors are flooded with business and they have no problem trying to overcharge those who are not educated in their field and small business owners like myself because they don't need the business.  I highly recommend getting spending the small fees for assessment from multiple sources before choosing, and I highly recommend smaller, independent contractors that actually want your business and are more likely to give honest bids.  These kinds of business practices hurt small companies like mine a lot, and now this has cost me all of the money I had for the advertising campaign I had planned out and the time it spent putting it together.  Now my means towards paying for the proper advertising for my grand opening are gone due to their disgusting practices and greed.

I had them install an LED fixture in pantry to replace a failed fluorescent fixture:  worked quickly, and did a great job. Very pleased!

Needed service on Saturday, to repair storm damaged breaker. Glad they could make it on short notice, but charging me what they did to replace the breaker was nothing short of robbery. I give them 2 stars,for response time, and fixing the problem in 30 mins. I refuse to acknowledge that it really took an hour, because the first time they installed the breaker upside down. On top of everything else i get an email statement that's blank, but it did have photos of them putting in the breaker.. Wee! PEC, please take them off your recommended list, your doing your customers a disservice.

They were 2 and a half hours late.  I understand getting held up at a job, but they did not call me to tell me this, I had to call them.  When the electricians finally arrived, they didn't even say hello and introduce themselves properly, the just looked at me and waited for me to talk.  It felt awkward. I asked if their work boots were clean and the response I received was, clean enough. Not my idea of customer friendliness, especially after keeping me waiting for 2.5 hours.
Please keep in mind this was all just one of the electricians that I had a bad experience with.. the other gentleman was very pleasant and nice.

I called at around 7:30 a.m. about some light switches that were sparking. Becky was very nice and said I could expect someone between 3 and 5. Someone showed up after 7-7:30 that evening (I had to keep calling to make sure someone was going to show up). They switched out 3 switches in about 15-20 minutes and charged $187. They were alright, I just feel like this was very overpriced. To be fair, I didn't ask for a quote before, but I was not expecting to be charged this amount for 3 switches to be swapped out. I wouldn't recommend this company.

Made an appointment last week and was told everything was confirmed at they would call me when they were on the way.  One and a half hours into my window I called them to check on arrival only to discover they hadn't scheduled my appointment and no idea about it.  Very unprofessional first impression.  Will definitely skip in the future.

I was very happy with the work that Craig did.  I have an older house, with occasionally tricky wiring and he did a great job installing a new thermostat and moving a pendant (which required tunneling wiring through a solid beam).  He paid great attention to detail and was very pleasant to work with.  His wife Becky is very charming, professional and a pleasure to work with.  The bill was very reasonable, exactly what I would have expected.  Will have them back to do more work in the future

When my house was inspected, I was informed that I needed to have my gas line bonded.  I was not sure how much this type of thing would cost.  It really sounded expensive, but I also did not want the house to blow up, so I decided to call an electrician.  I couldn't even get a return phone call from most of the companies I called.  Very frustrating.  Dunman Electric came to my rescue.  They called me back within minutes of my call.  The lady who answers is pleasant and knowledgeable.  I'm used to most receptionists being clueless, so this was a great impression.  I got my appointment for the day I needed and I met Craig.  He arrived right on time.  He was also considerate of the fact that I had to leave for an appointment shortly after, so he worked quickly.  I like to know about the work that is done on my home.  Since I don't have much knowledge in electronics, I had a lot of questions for Craig.  He was so patient and was happy to oblige my curiosity about the work he was doing and other things that were off topic.  Before he left, I asked him for an estimate on putting up security lighting for the house, which he was again more than happy to do.  He quoted me a good price for 2 lights and wrote it on the back of his card and initialed it, so that I could have it for future reference.   The gas line was bonded in less than 45 minutes, the price was half of what I expected, and I made it to my appointment on time.  Looks like I have a new electrician.  No complaints about this company from me.  I received A-1 service.