J. J. K.

4/30/2023

Our sewer line became plugged immediately outside of our home as it was later found to have been poorly installed in the first place.
The crew from DNA showed up on time and promptly set to work to determine what the problem was. This included showing me what they found with their camera. My true nightmare involved working with my insurance carrier - which is another story entirely.

Per my insurance adjuster, I had to call the crew back out to take photos to send to my adjuster. Once the work was approved, the crew sent their contractor out to excavate the part of the line that needed to be replaced. The use of a separate crew to perform excavation work is not unusual- most plumbers to this as it requires different skills, tools & expertise compared to the actual plumbing work which must be performed by certified workers. The excavation crew had to cut through and remove two Holly bushes - which could not be saved. This was exceptionally tough work.

Once the excavation crew finished their work, the plumber crew immediately came out and did their work ( replaced @ 8' of PCV and a large 2- way cleanout.) the. The excavation crew returned to bury the work and move all the dirt back.

This was a simple but big job which was addressed promptly by professionals in a workmanship like fashion. All crew members were professional and very nice. I am glad to recommend DNA Plumbing.

Betty H.

5/23/2023

I needed to have hydrostatic pressure testing done /a check of cast iron pipes under my 46 yo home. Had foundation work done couple years ago and was told by another company I would need a full replacement of pipes .. very very expensive project. of at least 25,000. I had used DNA plumbing in past for a few issues and always found them to be professional, polite, and reasonable in pricing. Jordan came from DNA plumbing is currently doing a very thorough assessment of just how extensive the problem truly is. My plumbing set up apparently not run of the mill and has posed a number of challenges, yet he has treated this as a not one size fits all project.. personable/professional crew. we are not done yet with full assessment, but I feel confident their assessment and recommendations will be honest and reasonable.

Katie C.

04/07/2023 12:00:00 SA

Water heater busted at 8 am, they were here by 11am. Recommended some restoration people (Zeus) who were out cleaning and drying everything by 2. Everyone was nice, clean, easy to work with, I will definitely use them again and recommend them to anyone who asks.

Jason C.

05/10/2023 12:00:00 SA

Jordan and Zane were prompt, professional, and persistent! They really helped us out with troubleshooting and repairing our tankless hot water heater! I'll definitely use DNA again!

Brian M.

6/13/2022

I called on DNA to install two Aquor wall hydrants for me. There was a small misstep in communications where they didn't call me when I followed up on a parts order. But they rectified this misstep and got me on the books.

On the day of the install their plumbers were professional and courteous. They messaged me when they were heading over. They were able to get the job done in one day. Best of all? They cleaned up after the job was completed. But they also answered my questions and showed me how to work the system. Which is great!

I highly recommend DNA plumbing if you have plumbing work around the house that needs done.

Tony H.

4/24/2023

Miguel was prompt, great attitude, great job! We had a stopped up toilet, he was in & out and we are pleased with is service. We would recommend DNA Plumbing

Elisa T.

03/12/2023 12:00:00 SA

Thank God for this company. They came out at 8pm on a Sunday to make repairs. Highly recommend

Debi L.

06/06/2022 12:00:00 SA

I have worked with this company twice and each time they have done and excellent job. I had an emergency where my hot water heater had to be replaced and they were Johnny on the spot.
Then I had a spot repair that had to be done on the sewage line again Johnny on the spot. The plumbers that come out always nice and respectful. I would recommend DNA plumbing.

Melissa G.

10/23/2022

Good and fast customer service. We had a massive leak in the kitchen and they helped us quickly. Much appreciated.

JoAnn P.

12/12/2022 12:00:00 SA

First encounter they located and scoped my clean out valve! Second time major back up and clean out valve was broken on the house I just purchased! They are always very professional available affordable. The customer service is extraordinary. I've used them twice and been extremely satisfied with them. Bryan is amazing.

James And Candice M.

8/25/2022

I have used these guys multiple times and they are always awesome. Their prices are reasonable, technicians knowledgeable and helpful and their work always holds up. You won't regret using them!

Stacy S.

03/03/2023 12:00:00 SA

We are a commercial business and appreciated how well they worked with us to get our repairs done at a convenient time. Skilled and knowledgeable workers.

Judith S.

3/20/2022

We needed an emergency plumbing company at about 5.30 pm on a Saturday afternoon. The worst time to need a plumber! I called 3 other companies and none were available. DNA plumbing were cognoscente that I had turned off our water and that we were in a difficult position. They were spot on with timing and I even got a text letting me know when the plumber was on his way.
Two plumbers arrived and they were very polite and diagnosed our problem.
Well done DNA PLUMBING you saved our new hardwood floor from being destroyed!

Dustin B.

1/26/2023

I've used DNA for years for several properties and they are responsive, timely and customer focused. They will do their best to make sure the customer is happy with their service.

Karina T.

9/22/2022

Amazing work! They were available right away and the two technicians were very professional. Will definitely hire them again.

Lan L.

7/28/2022

I had a gas leak at my rental house. Bryan Scott was my technician. Since the leak was inside the wall. He had to pulled out bricks to get to the pipe. He finished the job without breaking one brick. He's done an amazing job. I'll definitely use this company again.

Shlomi H.

8/28/2022

THE WORST !!
I usually don't write review but in them I had to!
Bad service .. rude people
Came to my house made noises disrespect my wife . And over charged !! Don't ever use them !!

Tracey C.

03/04/2022 12:00:00 SA

Efficient and nice guys! Trustworthy.
Could not be happier. Have had them complete multiple plumbing issues at my house.

Alexis O.

12/27/2022

Friendly, on-time and got our water back on after we had a busted pipe from winter storm.

Howard A.

11/25/2022

Always a great company to work with and they are all polite and east to talk to. I have used the. Several times and they never disappoint

Cindy W.

7/20/2022

We had a gas leak detected by out gas company and had to call a plumber to find and fix all potential leaks. We called DNA as they were listed as a trusted vendor. They responded promptly and got everything fixed and tested the same day. Professional and kept us apprised at each step regarding cost. They are now are plumber of choice.

Steve S.

2/15/2022

Our issue wasn't serious, but we wanted to get it taken care of before it became serious. We had a very narrow time-frame in which we were available, and they showed up right on time - which is pretty rare in my experience with contractors. The guys were quick, efficient, friendly and professional. All in all a painless experience.

Krista N.

02/11/2022 12:00:00 SA

DNA Plumbing has helped us twice over the past year with different unrelated things - once an emergency, and today with checking for a non-emergrncy leak. Their prices are reasonable, they are quick to communicate, they are professional and friendly, and I will absolutely call them again next time I need something plumbing related. Highly recommend. Thank you DNA Plumbing!

Ryanne D.

7/14/2021

They came out quickly to our rental property. They were reliable and trustworthy. Cost was a fair price. Will use again!

Sara S.

5/30/2022

After a nightmare DIY hose bib incident we called these guys pretty late at night and they came out, fixed the situation, and were very kind while they did it.

Mary G.

9/30/2022

I had a water leak. Called DNA plumbing. A great experience from the first phone call to the finished project. Every employee, technician was very professional and friendly. Always felt I was in the best of hands with their expertise and competence. They were timely, efficient, and when left cleaned up so well looked as if they were never there. Would highly recommend DNA for any plumbing needs.

Mark T.

08/04/2022 12:00:00 SA

Dna has been great. They came to my house a couple times and resolved the issues both times. Mr. Casey was very professional and knowledgeable. I would definitely recommend them.

Donnamarie R.

12/27/2022

my house was flooding and they came out quickly. very polite and let me know what everything would cost.

Dan B.

10/05/2021 12:00:00 SA

We have used DNA Plumbing on several occasions as we own some rental homes as well as our residence. They're easy to contact via text and they send very prompt replies. All the technicians we've dealt with explain things in layman's terms. Work is very thorough and professional. Very fair pricing too.

jandy j.

11/26/2021

Josh and his helper were awesome. I had a leaking toilet and a shower that wouldn't hardly drain. They assessed the problem, got everything up to code, were super sweet AND explained everything!

Sarah L.

10/27/2021

They went above & beyond on a Saturday night!
Thanks for showing up & your kindness

We will continue business with you if need arises

Rob B.

03/07/2022 12:00:00 SA

Hot water heater went out and they responded to a late Friday email within 10 minutes, made sure all was ok, and set appointment for asap. Once they arrived they did a great job. Will recommend to others and use again when needed.

Summer W.

04/06/2022 12:00:00 SA

We have used this company twice now, once for a broken flange on our toilet and today for a clogged sink. Both times we were able to have them come out the same day and their workers were very professional and friendly. Highly recommended their services!

S D.

6/22/2021

D-N-A Plumbing is VERY expensive. They took forever to figure out the plumbing problem charging ridiculous amounts with their hourly rate, and host of misc. charges for practically doing nothing. D-N-A are also known as Triple Crown Plumbing - bad reviews there are quite disturbing

I was charged nearly $2000 and when I called in to seek clarification, a guy named Jack who answered told me that for any billing questions, I'd could expect a reply only after a MONTH. After telling him that I understood they were busy and I wouldn't take much of his time, he just skimmed through his records saying that home ownership comes at a price and I should not be complaining about charges. He passed the buck on high prices saying his employees deserved to be paid just as I was also paid in my job. He could not offer an explanation for any of the misc. charges that were on the invoice. I told him that many of the charges were never revealed to me upfront and that's why I needed to know where they came from. But he berated me for calling in although I was being polite all along. Finally he just hung up on me..

Pita G.

03/06/2022 12:00:00 SA

Hands down one of the best first time experience calling out an emergency plumber and I do have to say it's a bit intimidating just because of the many companies out there that are only set up to collect data with no intentions to actually do the work. But as soon as I called the call rep branded the call which indicated to me I was dealing with a legit company. The process was quick and simple no upfront payment request done. Also the transaction was completed once the our tech Joshua Womack from DNA Plumbing Services LLC was on sight and work was completed. Both techs spoke with confidence and assured me if the work that would be done prior to even touching anything and starting work. Thank you again DNA plumbing for the stellar service all around, I will be most definitely refer to all my friends and family and now to everyone who runs into my review as a reliable source when in need.

hwan c.

02/01/2021 12:00:00 SA

They said $350 for gas leak outside garage, but then said need to replace the pipe under ground for $2500. it is far more than I expected for a leak from the join of the pipe. I agreed the other lady said, they have another name call
Triple Crown Plumbing.

Kitty B.

2/20/2020

We had a shower back up completely in the early evening and called D-N-A plumbing right away. They had someone come by shortly after to access the problem and provide a quick fix until they could appropriately come the next day.

We have used them previously and had great and friendly service. Everyone we have encountered have been friendly and extremely knowledgeable. Answered all my questions and concerns. Highly recommend.

Martin P.

10/14/2019

Overall experience was really positive with DNA. From the moment I called they actually answered on a Sunday afternoon and he advised me that if I could hold out until Monday that it would save some money (really appreciated that).

After the phone call I recieved an auto text to confirm the appointment which was nice so that I knew that they had the appointment in thier system.

They were on time with thier appointment and they called as they were on thier way. As they came in they were quick to observe that we don't wear shoes in the house an removed thier shoes with us saying anything. They got to work and completed everything quickly and neatly and walked me through everything they did as well as give me tips if something like this happens again. Both of the gentlemen were extremely laid back and very nice and I didn't get the vibe that they were looking for other things to drive up the cost. They actually lowered the price since I had the part needed. I would definitely call them back again for plumbing work.

Oh yeah as I was calling around I noticed the smaller plumbing companies wanted to charge almost double and they said that they might not have the parts. I now know to look for a bigger well reviewed company like DNA (I think they also go by triple crown).

Peggy O.

11/04/2021 12:00:00 SA

dish wouldn't drain and the garbage disposal was leaking. Got an appointment for the next day. jarrod assessed the issues. Located the problem. Provided me with an estimate and completed the work quickly and efficiently. Very nice crew.

David P.

03/12/2021 12:00:00 SA

I will definitely use them again. Bryan was knowledgeable, courteous, detailed, and explained what he was doing every step of the way.

Scott M.

2/26/2021

Fast service in an emergency. They got me back up and running within 2 hrs of the phone call.

E R.

2/19/2021

Price gouging and taking advantage of the ice storm. Disgusting.

Tom O.

5/29/2019

We have recently needed plumping service, and I can't say enough good things about D-N-A
I will say this, they arrived earlier than scheduled, and are no-nonsense and professional, I highly recommend D-N-A, Thank you Jerrod and Evan great work, Tom

Dakota B.

11/05/2020 12:00:00 SA

If I could leave a big fat ZERO for this company, I would. We paid them approximately $200 to come out and test our shower pan for a leak. They were here for 20 minutes and left. They should have plugged the drain and filled the shower with several inches of water and let it set for a minimum of 48 hours to test for the leak properly. They claimed the leak was from old grout. It was the shower pan, actually. Because of DNA plumbing, we continued to use the shower after we regrouted the bottom of the shower, per their suggestion. Several days later the leak from the shower pan leaked through our bathroom floor and into our first floor ceiling. It costs us $2400 for a new plumber and we had to file a claim with our insurance company, the damage was so bad. I contacted the owner and all he did was change the invoice to reflect a leaky shower pan instead of leaky grout! Consumers rely on HONEST plumbers to guide and direct, not steal! It was only after I hired a 2nd plumber did I find out the proper way to check for a shower pan leak. As soon as I saw the two idiot kid plumbers leave after 20-minutes, I knew something was off. DO NOT USE THIS COMPANY! Thief! I also learned they changed their name a couple of times because of issues just like this.

Stacey P.

4/13/2020

We had water backing up everywhere in the master bathroom. We called first thing Monday morning and they had someone here within the hour. Montana and Alex (I think) we very plesant and professional. They ran a camera in the lines to check for blockage or a break in the line. Thankfully no break in the line and they were able to clear out the blockage and we were good to go in no time. They told me the price before they did anything and price was fair. I appreciated the professionalism and will definitely call them back in the future.

Karen K.

9/27/2019

They do free detection on leaking issues, very friendly and patient when they found the issue and explained to me all the details. I would 100% recommend them to anyone who need plumbing service. And definitely save their number in your phones for future services.

Shannon D.

07/09/2020 12:00:00 SA

It was such a blessing to find DNA plumbing! My kitchen sink backed up the day before July 4 weekend. We had another plumber that came out charged us $70 didn't unclog the drain and said they wanted to do Hydrojet at $700! They also told us it would cause zero damage to our cast iron pipes which I knew was a lie. I called DNA they came out and unclogged the drain (the other plumbers just pushed the clog further down the line) and said that our pipes were the cleanest cast iron pipes they've ever seen. There was absolutely no need for Hydrojetting. They also told us Hydrojetting can damage your pipes and should only be done when absolutely necessary. They ran a camera down our entire plumbing system for only $250 bucks! Other plumbers charge per pipe. So good to find someone honest!

H K.

1/17/2020

Always a pleasure working with them. Great, courteous people that are honest. They get job done well and are prompt. We have used them on multiple occasions for various work needed to be done in our business location. Highly recommend!!

Nathan W.

10/22/2018

I can't say enough about the work from the crew at DNA. As a first time homeowner, and having our first real emergency, we hit the reviews quickly to find someone for our plumbing issues.

We were able to get a hold of them right away and they sent Jerrod and Deion out within the hour on a Saturday to diagnose and take care of our problem. They were incredibly courteous and professional. We really lucked out going with such a great company for our first issue.

I can't recommend these guys enough and I can promise you it will be who will call if we have any issues in the future.

Syd M.

9/28/2020

We came home tonight to find scalding water pouring from our dishwasher and it wouldn't stop even after we turned off the water main. My husband called DNA and they told us how to stop the water from pouring out. He took the time, during evening hours, to help us over the phone. They have officially earned our business from here on out!

Tom B.

12/19/2020

Triple Crown plumbing has top notch service with expert plumbers you can trust. We recently had to get all new gas lines replaced in our home and I am confident that Tripe Crown did the job right. The crew on the job was always on time, respectful and informative each step of the way. It's quiet obvious there is good leadership in this company. From talking with their administrative staff over the phone or one on one with the owner. All very cordial and I always felt they cared about my satisfaction. I give Triple Crown a high recommendation for any of your plumbing needs.

Linda S.

11/29/2019

DNA PLUMBING arrived at 4:44 pm to fox a leak in my kitchen sink. At 4:48 they said the problem was debris in my garbage disposal. He reached his hand in pulled out a small piece of trash, ran water and it was fixed. They left my house at 4:48 pm having charged me $225 for 3 minutes. They needed to use no tools. I am a senior citizen, a widow and they cut me NO BREAK. They also, btw were already in my neighborhood when I called them, so the $225 for 3 minutes was not for gas or mileage or inconvenience fee. Just a good GAUGING!!

DO NOT USE THEM!!!!! EVER!!!!! SPREAD THE WORD!!!! I AM GOING TO TELL ANYONE WHO CAN HEAR MY VOICE AND/OR READ MY POSTINGS.

DJ G.

6/23/2019

These guys saved me during a weekend warrior project gone wrong. The pipes for our shower handle cracked and started leaking water. The front main drain valve was broken and couldn't be turned off. We had to divert water to the tub until they arrived. They showed up within 30 min and fixed our problem. I would definitely recommend them for 24 hour repairs and any future plumbing work. Thanks!

Kellie K.

08/07/2018 12:00:00 SA

I was having issues with my water bill and I contacted DNA. They were quick to respond and worked with my schedule to make an apt. Asa was prompt and courteous and checked the home for any potential leaks or issues. When none were found, he gave suggestions on possible other issues contributing. Thankful for their quick turnaround and assistance. Will definitely be calling them again if we have issues.

Lih K.

08/02/2019 12:00:00 SA

Water leaking on the front lawn. Called late last night and got an immediate response. Jon & Rhyn showed up first thing this morning, quickly made a diagnosis and determined the sprinkler system is at fault. Since they don't fix sprinkler system, they made recommendations and left without any charges.

I just don't experience any companies would come and leave without incur any charges anymore. They are great!

Lih

Dustin B.

3/15/2019

Like don't even work with these people. Super flaky. I've waited 2 days for their estimate and it's still not here. Way to make me lose time! Their loss and O'Bryan's Plumbing's gain. That's a fantastic group. Don't bother with D-N-A Plumbing.

Quindee T.

3/15/2019

Honest plumbers!!!! Fast service!!!! Great company!!! Highly recommend!!!! I like that they text u updates such as see u in an hour, headed that way,

Nasir M.

01/03/2020 12:00:00 SA

Jake and Montana were on time and addressed the issue in an efficient manner. They acted professionally and the job done was excellent. I would highly recommend them to anyone looking for their plumbing needs.

Todd B.

4/23/2019

Called these guys after a short google search based on reviews and rating - they were quick to answer - had a couple guys out within the hour and quoted what I felt was a fair price - they communicated with me throughout the whole process to make sure I understood what was going on. Would definitely recommend and call again if needed.....just hopefully not anytime soon!! :)

Garrett N.

9/13/2018

Had a plumbing emergency and they came through ASAP and were super professional, knowledgeable, helpful and all around great. Definitely who I'll call from now on for any plumbing issues and would definitely recommend.

Lisa F.

09/05/2019 12:00:00 SA

I would like to thank Asa and his team (Dan, Jon, Alex, Jason, Bobby and the dig crew) for a very professional and reasonably priced sewer line replacement. Everyone was polite, knowledgeable and professional. They arrived exactly when they said they would and the job was only delayed by an unexpected 45 degree downturn of our sewer line causing them to dig down 8 feet! The crew cleaned up the yard each day. When it came time to fill in the trench they did all the right things by filling, watering and tamping down the soil so we wouldn't have a huge hump in our lawn. They also brought sod for the trenched area! The sprinkler system was restored to its former glory. Only one sprinkler head needed replacing which was taken care of as well as an outdoor outlet that had a bit more activity than it was used to! To add to the confusion, someone hit our gas meter on a Friday evening in the middle of the sewer job. Not a problem! Jon arrived that evening to fix the problem so that Atmos could come out and turn our gas back on so we wouldn't be without over the weekend! I would recommend Asa and DNA Pluming without reservation.