Plumbers who came out were very nice. Were training a new person who stepped through our ceiling in the kitchen and one of the bedrooms. We were understanding until it came time for them to repair the ceiling. First time we were told someone would be coming. No one showed up. Second time we were told someone would be coming. No one showed up. Third time someone came out to look at the damage, then came out a different day to do the repair. (I work nights, so time awake during my sleep, husband having to be off from work to be home with work crew). Then when its finally all said and done, we start getting nasty messages from the office person named Lanie about we need to pay our invoice TODAY! So it is now 10pm (my time), I paid their $2150 for the work they did and am out about that much for missing work. So just be real careful when using them.