I've had two experiences with Chase Electric, very different.
The first was simple. I wanted a timer installed on my pool pump.
Well, Christian responded to my e-mail, came out, did a great job, billed a fair amount, and I even connected with him as a fellow guitarist (he, if memory serves, plays a Gibson ES-175).
Nice guy. Seemed to know his stuff. I liked him.
The second experience was more problematic. One day a week before Christmas 2016, lots of stuff went wrong all over my house in a random way. Dead lights in rooms nowhere near each other, various dead outlets, no central heat, and the pool pump failed.
The heat was a real problem -- it was in the twenties outside. I work from home. My house was freezing.
I asked Christian if he could come out via e-mail, reporting these issues briefly. There was no response for two days.
This was surprising -- I work for myself too, and if I am awake, not an hour will go by in which I don't check business e-mail. And Chase Electric has its e-mail address front and center on its Web site, inviting people to use it.
Well, in two days, he did get back to me and said he had some time the following week. I said with no heat in my house, I needed a faster fix than that... so I would find someone else. He then suggested an HVAC specialist.
Now, being busy the week before Christmas... that I completely understood. But it was odd that a master electrician would refer me to an HVAC specialist for this.
Anybody with a background in technical troubleshooting (such as mine) knows that when 5-10 different things all go wrong simultaneously, there is a root cause. This particular root cause was obviously electrical. And it spanned different circuits, not just the furnace circuit.
It was therefore something that linked these circuits (meaning either the breaker box or a problem with the city power that led to the breaker box)... as I had suggested to him.
So I knew, immediately, that I had just gotten some dubious advice that was only going to waste my time and money, and I did not hire an HVAC specialist to tell me that my issue was electrical.
Well, Christmas came along and the weather turned warm, and I'm basically a nice guy. So I wrote him back, and said I'd like to start over with all this, and politely offered him the job again. Didn't ask for an estimate. Didn't press him on the timeframe. Just said I would be glad to hire him.
I never heard a word.
A week later, I troubleshot this issue myself... using a multimeter and some common sense. The problem was indeed the power coming from the city (a corroded splice on the roof that killed a hot feed into the breaker box). Then I managed to talk the city into admitting it was their problem and fixing it (not an easy thing to do).
So I'm rating Chase Electric a 5 for the pump timer job, which was great... but a 0 for this recent experience. Averaged out they come to 2.5, which I'm rounding up to three because he's a guitarist. But sitting in my freezing house, I really deserved better advice than to be sent to an HVAC specialist for what was obviously not an HVAC problem at all.