Brightside Electric

Would give 10 stars if I could!  Needed an EV charger installed in my garage, submitted request at 430p Thursday and entire job was completed by Friday 11am.  Straightforward pricing, clean work, easy to pay with credit card.  Justin - you were a real pleasure to have in my house and hope to have another reason in the future to work with you!!!

Terrible Customer Service:

We had a major electrical outage in our garage and needed a highly rated electrician to repair the electrical connection to the garage. Our mistake was contacting Justin from Brightside Electric.

On Tuesday October 25, 2022, we called Justin based on the referral of a friend of his. He gave us a quote (including travel from Willis to Houston) and promised to schedule the job when he got back to his office. He did not.

Justin did not answer repeated texts to set up the appoinment date. Finally four days later, he responded that he would be here on Wednesday, November 2nd. We asked that he contact us when he was on his way. He did not show up and has not followed up with us EIGHT days later.

If Brightside Electric cannot be professional and courteous with customer promises and follow-through, we wonder about the quality of his work and customer service after the work is completed. Justin agreed to do the job and did not follow through on his commitment.

Justin installed a Generac home standby generator. His estimate was accurate and what we paid with no surprises. He did a very professional job and we are extremely pleased.

I first contacted Justin through Yelp. He responded quickly and came out to review the work I needed and provided an estimate. After having several other contractors provide bids, I decided to go with Justin not just because of the price but because he is extremely personable and listened to what I wanted. I scheduled the work and Justin and Mike arrived and got right to work. At the end of the day there were still a few items on my list to be completed. After telling Justin my work schedule and that I would not be available to complete the job for another week, He and Mike stayed late to finish the job the same day. Great customer service and greatly appreciate the work Justin and Mike did installing many lights, plugs, and switches. I will be contacting them in the near future for additional lights in our house.

I went through Yelp to have an estimate done for some electrical updates. A date for the repair work was confirmed, however I was told by the owner it needed to be changed because he was not available. After that, we rescheduled for the following day. I waited three hours and nobody ever showed. The owner said he was unable to contact his employee, and that he himself would be doing the work on the third appointment.

The trend continued as on the day of the third appointment he again didn't show to do the work. This was three missed appointments in less than a week. Completely unreliable and disappointing considering the positive reviews posted. Not recommended due to poor reliability.

The electrician was going to overcharge until I asked if his math was wrong. The work was good and reasonably priced

So grateful for the wonderful work that Justin completed. He was very professional, efficient, prompt and communicated very well. His prices were so great and straightforward. I will be recommending him to anyone that ever asks me for an electrician. I look forward to working with him again in the future when I need other electrical work in my very outdated home.

Said they would call back and confirm time and date but never called and even when I msg didn't get a response. Decided to go with another company in the end. Not reliable

Justin did a great job finding the problem and was professional and courteous. I would gladly hire him again for any future electrical needs.

Super quick response! Super quick arrival (same day)! Very professional, on time, up front, good communication; talk & text. Saving Justin's phone number for next time. Highly recommended.

Had a couple of GFIC that needed installation and a few other electrical items. Reached out to Justin and his response time was very quick. Had a small hiccup with the schedule however he made it right and even come out over the weekend from far away. Very professional, knowledgeable and just a real pleasure to work with.  Very fair with his pricing and will definitely reach out to him for future electrical needs.

Does a great job and is courteous and very knowledgeable.  Always on time and you can a quote for free.  Great company.

Justin was able to stop by on short notice and he diagnosed an issue I was having with my outdoor receptacles tripping my GFCI. He was fast, professional, and the cost was very reasonable. Highly recommend.

Justin was awesome - quick to respond, scheduling was easy and the problem was solved professionally and efficiently! I'm happy I have an electrician I trust in the area.

Justin has moved a light switch over several feet, installed a couple ceiling fans, and installed three bathroom exhaust fans and some troubleshooting which led to the fridge in our garage losing power.  He works quickly but with care and quality and has answered many questions we've had about our projects and just the electrical systems in our house in general. He is on time, communicative and very respectful and we will continue to use him for a any projects that come up big or small.

I'd give them 10 stars if I could.  Having been a contractor for 30 years I know good companies when I find them.  Justin provided professional service from start to finish and at a reasonable price.  

He returned my phone call quickly, provided a fair quote, and did my job on time.  I couldn't ask for anything more.  I'd highly recommend him.

Very quick in responding to a quote and even came out the same day to help install our light fixtures. I will be reaching out in the future.