They saved me a holiday season without electricity and with company. Tree limbs fell on my electrical line coming into the house, and broke the line near the house. Which my responsibility, not the City of Austin's. They repaired it and coordinated with Austin Energy to have power back on within 7 hours. They brought in a 3rd guy to get the job done quicker. Everybody on their staff was friendly and professional by keeping me informed, clarifying, sticking to city code without short cuts or hidden violations, asking me questions to customize, and working around my dog. Bob, the president of the company visited the house first, to assess the job. I appreciated his accurate price estimate and sense of urgency to get the electricity back.