Austin Electric Service

Kris stopped by and was very friendly and helpful.  When he couldn't fix the problem the day he came out be/c the breaker was across town, he came back the very next morning and had it fixed by 9am.

Definitely recommend these guys!

James

Great job and will continue to call them for anything in the future..
Service person was excellent and knowledgeable.

Austen and team did a fantastic job! I wanted a portable generator and he purchased one for me, put everything together, created a very easy process so that I can simply plug it in and turn it on whenever I need it AND even followed up with written instructions in email. They were friendly, professional, easy to work with and made my life so very easy. I highly suggest their services!

I'm really torn on Austin Electric. On the one hand, once everything was done it was really nice...while it lasted. On the other hand getting an email or call returned is just this side of impossible.

My wife and I had Allen install some under cabinet lighting. Although there were some hiccups along the way with his employee, Allen stood by his work and the lights were great. Now it's about a year later and two of the fixtures have failed. I don't think it's necessarily the install but I need Allen to at least answer his phone and take a look. I've been trying to reach him for a week but I have a feeling that when we have an anniversary dinner party this weekend nobody will be asking for referrals on the electrician that installed our lighting since it will look pretty terrible.

While replacing burnt-out lightbulbs in the bedroom closet last week, the entire light fixture on the boob light came loose, and something must've gotten disconnected because it stopped working. I have a healthy fear of electricity, and I didn't want to connect the wrong wire to the wrong thing and burn the house down, so I called Austin Electric Service.

My appointment was set for 10 this morning, but Billy called to say he'd finished his previous job and could come over a little early if it was convenient. It was, and he arrived shortly after.

Billy is professional and courteous and had the closet light working in no time--only charging for the service call. He also gave me an estimate for some motion sensor lights for the front of the house and some tips on replacing the bulbs on a floodlight in the back. (Who knew that handing halogen bulbs with your hands reduces how long the bulbs last? I didn't, but now I do.)

Since buying the house nearly two years ago, Yelp has steered me to go-to services for HVAC, plumber, exterminator, and now my go-to electricians--Austin Electric Service.

Wow, business must be good for them - so good that they can't return a call for a new job.

Had them replace a Federal Pacific Fuse Box - Chris was very helpful and gave me updates on the service, and were even able to get the work moved up a few days when the city turned off the electricity sooner than we'd hoped.

Got an appointment, guy came out and said he didn't have the materials needed (to install a light switch and run a line to my ceiling fan). Said someone would call me back to set up another appointment. No one EVER contacted me again. It's so far been 2 weeks. My guess is they won't call. I'm not going to bother calling back myself because 1. they didn't call to schedule 2. wouldn't an electrician come with BASIC materials?

UPDATE - I am ammending my review because Alan called and TOTALLY made things right with me. Not only did he get someone out there promptly but he kept the line of communication open while he was trying to schedule it. After talking to the electrician that came out, I found out what happened to the previous guy. I love when companies care enough to make it right. I will use Austin Electric in the future!

Called and left a message for some items we need repaired.  48 hours later and not even a return phone call.

Has an odd issue in our old house with basically half the house losing power off and on and also flicking power during high wind and/or hard rains. Called Austin Electric Service and as usual, they had someone out within hours. Not the kind of business that just does a ton of work without trying to save you money, the first visit cost me less then a normal service charge. Ended up that something else also needed to be fixed. Two days later I was able to get them over again. This time Billy checked a few things and figured out all the issues causing our problems. Billy took into account that they had just been out two days before. We've had no problems since. I'm now thinking of calling them back for some update/remodel type work.

Billy was on time, quick, efficient and friendly.  He wired up a complicated light and fan switch for us in just a few minutes with no problems. Also, the cost was very fair. We'll definitely be suggesting his services to family and friends.

This is the type of contractor I like working with. You can easily reach them on the phone, easy to make an appointment, and they show up exactly on time. Bob came over and did some small work on our house. It ended up being very minor things, and he worked efficiently and quickly, even offering to replace outlets or fixtures that he noticed we needed. His rate was reasonable and he was very personable. We will definitely be using him again without hesitation.

Wow!  What a great experience!  This is hoe electric companies should do business. Billy is the man (electrician).  Austin electric answered my call, we agreed on a time they would be out.  Billy came on time & fixed my fan problem & while he was here he fixed some other electrical issues.  What a pleasant person & very knowledgeable. The price was fair.  Billy & Austin Electric have become my go to guys for everything electrical.

Before we went solar we had to pay y'all every month...Guess what NOT ANY MORE!!! AMI Energy Solutions finished up the job A/C Solar is CO-OP with...Great team work and again...way to make our city beautiful with renewable energy!

Austin Electric was the only electric company that answered my phone call (I had called 3 other electricians and left messages and none responded). Kevin stopped by within an hour after I called any the problem was fixed before lunchtime. Great service!

Austin Electric was the first to respond to my request for service, scheduled for the next day, and was efficient, knowledgeable, and honest. I definitely will use them in the future.

We had Allen at Austin Electric replace some ceiling fans in our office with track lighting. They did a great job, showed up on time, worked quickly, left no mess, and even helped us open some AC vents while they were here (we have very high ceilings and no ladder of our own).

I left a message with Allen and he returned my call promptly. Billy came out to help me install over 25 wall switches and helped me diagnose a problem with a kitchen light fixture. He was on time, polite, courteous, and did great work. Installing all of those switches takes considerable time, and I had to run an errand that couldn't wait while Billy was here. I had 100% trust in him being at my house alone while I was gone. He'll be the man I call for any future electrical needs.

Great find, recommended.  I asked Austin Electric to install a security light and diagnose / resolve a mysterious electrical problem affecting several outlets, and they completed all the requested work quickly, at a lower cost than I expected, plus they communicated clearly about scheduling and scope, both listening to me and explaining what was done wrong by another contractor that caused a problem.

Yelp requires I give at least a star; I would not give not 1 star. POOR customer service! I left two messages. The second message was a follow up from the first. Not once did I get a call back from this company. I would not recommend this company despite the 5 star ratings from other postings.

Just had an awesome service experience with Austin Electric.  They were able to give me a quote over the phone and quickly get more on the schedule.  Billy came out and gave me an honest opinion about what work would be entailed in one of my projects so I could decide if it was worth the cost.  He also wrote down a detailed description of items that I needed so I could run to Home Depot and pick them up myself.  When Home Depot did not have exactly what he specified, he was able to rig together a solution that works beautifully and looks great as well.  Billy was incredibly fast and personable and I loved having him in our home.  The price was more than fair and had me questioning why I had waited so long to make some needed repairs.  Definitely an all around home run- responsive, quick, excellent service, great pricing and quality work.  What more could you ask for?  Would not hesitate to call them again.