ServiceOne

Ive had my microwave, dryer and garbage disposal repaired and have been very satisfied every time!  This a great service to have; I've recommend Service One to many of my friends!

I've been pay $55 a month for the last 5 years for the home warranty! That's almost $4000!!! Yet every time they come out nothing is covered by the warranty and I en up paying big money! They won't tell you nothing over the phone(most of the lady's on the phone are extremely rude!) they just come out and if you don't want them to do anything they still charge you $80 for showing up! Not worth it at all!

I would never recommend Service One to any family or friends of mine.  We purchased a 1 year home warranty with service one when we bought our first home. To start off, we paid for service one to do an in depth inspection on the furnace in the house we were considering buying since a normal home inspection does not cover much regarding the furnace. The in depth inspection came back saying the furnace was working good but needed a cleaning. We went ahead and purchased the home. After moving in, service one came out for a cleaning ($75 fee) and we were told that our furnace does not work and needs replaced. Being first time home buyers and not expecting this, we were furious. Service one did our furnace inspection and said it was fine not even a month ago. Thankfully we had the paperwork showing that and came to an agreement on a replacement furnace option since their technician basically lied when saying he tested all the parts but didn't. Next problem.. We had our furnace replaced a month later and that day and the technician threw away our working humidier that was attached to the old furnace when they took it away. Therefore, the company agreed to replace it for free (as they should). This was in June so we were not using the furnace/humidifier at that time. Next problem.. When the winter months came, we realized the humidifier they installed did not work. Service One has refused to come back to fix this for free as it was their mistake in installation.  Next problem.. We had a leak in our plumbing and called service one to come out and look at it. The technician said it was a problem with the main stack but it wouldn't be covered cause that's not part of their warranty plan. Therefore we had another plumbing company come out to find out the problem was not involving the main stack at all so we wasted money having a second company look at it when service one could have fixed it. Next problem.. We had service one come out to look at our leaking water heater. The technician told us within a few minutes of being at the house that the leaking was normal and doesn't need fixed. He left within 5 minutes and we had to pay $75 for the fee. We again had to have a second company come look at it to find out there was a problem with the pipe connected to the water heater.   Overall, everytime service one came to our house they either messed something up/were wrong about their diagnosis/or lied to us. The company is not honest or reputable at all.  I have called to speak with them about our problems but got nowhere. From one home owner to another- do not use service one!

WARNING!  I usually don't post negative comments on places, but this is a must.   I had an unbelievable experience with their service man Bob.  We had a a Whirlpool washer which was having an issue with door lock\draining.  I took it upon myself before I called them to take back off and make sure drain catch was clear and drained. I thought it potentially could have been clogged.  It wasn't so, I left door and water drain catch off.  I called the next day and schedule appointment.  Earliest they had was five days later, so I took it.  So Bob shows up and I met him at sidewalk and explained problem and told him what I had done the week before. He said let's go see what's going on.   He helped me put washer off my three inch pedestal in basement and out of the blue says I'm out of here I have three more call I have to do.  He started walking up my stairs from basement and I said are you serious?  He is like yep it's our policy we don't touch anything if customer touched it.  I said I told you and lady on phone what I did prior.  I called office immediately and told them the unprofessional experience and what happened.  Well long story short I wanted someone to help me put it back up on pedestal and I said don't send Bob.  Who shows up! Busy Bob!  I said please leave I asked for someone else.  So called back and talked to Craig and he said I don't have anybody.  I said you better figure it out so he finally sent a friendly guy from Bellevue that helped. And said I would have fixed it without that issue.  I wouldn't waste my time or money with people with bad customer service.  So I called All appliance in Omaha and they came out put what I took off and back door on and fixed problem in 20 minutes.  Choose wisely.  Jeff

I made an appointment over a week and a half ago for them to service my A/C before it got too hot.   I confirmed the appointment today at 2:15 (between 12-5)  then they called to reschedule at 4:25 this afternoon for this coming Friday.  Bad marks!

I obtained a one-year home warranty from Service One as part of a home purchase, and had my first chance to use it about a week before the year was up when my AC began acting up. The wait time between my call and appointment was two days, which seemed acceptable based on the time of year. Ryan showed up and was very thorough in his troubleshooting. He was patient and answered the dozens of questions I asked him without a second thought. I was very pleased with the service and won't have a second thought about calling Service One (and asking for Ryan) in the future.

Be careful of their deceptive billing practices. Was told the service call would cost $70 plus repairs, they repaired nothing (except remounted my thermostat which I told him not to worry about) yet charged me $165. Complete rip off, would never use them again.

Lorin went well beyond in getting our shower fixed. He made sure that everything was correct and showed us a non-related issue that needed attention before there was major damage. Service One always provides great technicians, but Lorin excels.

This is not a home warranty, it's an insurance policy for Service One to guarantee they get work.  It's not free, when you call about the warranty because of an issue it's not free.  They come over to check the issue which you pay a house call fee and then give you an estimate to fix it.  Also, should note that they somehow are able to remove negative reviews from this site.

Dennis S came when he said he would.  So very important when you both have busy days and many things to do yourself.  We called on Saturday and he was here Monday morning.  He was able to diagnose our A/C problem quickly and fix it.  He was friendly and personable and you could tell he cared that we were without cool air during these hot hot days.  He is the reason we have Service Guard with Black Hills Energy.

They are never able to come the same day. We have had their service for more than 25 years and the last two times. When we needed service they were incredibly slow and rude. It took almost 2 weeks to get my washing machine repaired and most recently they wanted me to wait 2 days to have a drain repaired when we had standing water in the basement. We are switching to another home warranty program today and the drain was repaired by Eyeman plumbing for less than Service One was going to make me pay.

Service One is a rip off.  I have had a contract with Service One since 2002 and my water heater went out 2016 now they will not replace it saying I had a repair contract.  I was informed from the Rep that the plan I was enrolled in was a Plan that if they could not fix it they would replace it and now they will not stand up to their word.  The supervisor Edith tried to help me but could not but the supervisor Alisha in Customer Service never called me back or checked into the issue.  When I called her back she said she was busy all morning with emergencies therefore, I gues having a busted water heater was not an emergency to her. After 14 years of service I cancelled and they acted like it was nothing to them but GOD doesn't like ugly it will come back around again on this HORRIBLE company.

We paid for a home warranty from service one for the buyers of our home.the home inspector said our water heater was fine, but just because it needed a pipe replaced , service one told the buyers , tell them to buy you a new water heater. Sure, why not if they can make us buy a new so they don't have to worry about fixing it. They found entry wrong for us to fix. If you have to buy a home warranty to sell your house I recommend you find a different company. They are not good to work with. I'm very dissatisfied.

Our electric water heater stopped working. Our local plumbing company refused to schedule a same day appointment even though they had just replaced our water heater elements three weeks prior.  I had a contract with Service One so I called them to ask if they could have a plumber come out to fix our water heater on the same day.  They sent someone late on a Friday night.  He tried but didn't get it fixed.  The next day, they sent an electrician who said it was not an electrical problem.  Then, on the same day,  the plumber came back again and discovered the problem was that the local plumber had not actually replaced both elements even though we were  billed for the replacement of both elements. (To make it worse, I was shown 2 corroded elements by the local plumber who claimed they were taken out of my water heater... needless to say, we received a full refund of our charges from the local plumbing company.)   I HIGHLY recommend Service One over everyone else.  We will always call them first.

Very poor service over the last year. Extremely disappointed with the customer service, quality of work, and the knowledge, diagnosis and repair of our a/c unit.

Air went out on a hot day in July, I called several companies for a bid and although not the cheapest the 10 year we cover everything on the standard air unit just made sense. They replaced my unit in a couple of days with friendly personable techs. So far no issues with the installation. If You have AC problems these guys should be on your list of people to talk to.

Been without my microwave for over a month now and on the 4th service technician! Instead of replacing the unit they rather save a buck and make you wait for replacement parts! They care less about your inconvenience- your just a number. They have inexperienced customer service and management that says well how'd you like it if you had to go without your fridge like some of our customers! Worst experience.

The nicest people and very knowledgeable!!!  When I had issues with my washer.  They looked over the washer and ordered the art.   When he came back to put that part in then another issues surfaced.  They called to tell me the part was no longer  made but they had called around to other appliance stores and got the part. :)  By the time they were done I had a new washer.  Then the ice cube maker stopped working the same day he came out to finish up the washer.  He said no problem and put a new one in.....   I've never had any issues with Service One and highly recommend them. Professional, friendly and prompt.  They go above and beyond !!!

Alan D. came out today to do the annual furnace inspection that comes with our package.  He was thorough, on-time, polite, and very informative.  He went right to work and didn't waste any time.  His service was reliable and he seemed very knowledgeable.  When all was done, we wrote down what needed more work as well as took the time to show me what it was instead of just handing me a paper.  Afterwards, he wrote down everything he did as well as gave me a bid about what still needed repair.  Again, very thorough and trust-worthy.

Received a Service One Warranty when we bought our house.  We were pretty excited as they were a local company and like to support local companies when we can.  A complete disaster trying to get people to come out.  When scheduling doesn't work they make excuses and try to pass it back off as my fault. The last time I waited around for them for 2 hours after they were supposed to be there and finally went to work.  

Note to Service One:  When you are providing a service to customers that have a problem and they pay for this service, you need to PROVIDE the actual service.  
I would have been one of your biggest advocates and probably brought you many other customers if you had done what you said and had several people waiting to see how it went with you .. I have told them and none of them are considering you now.  You need to treat your customers with more respect and an occasional missed appointment isn't the end of the world .. but how you treat them when they call in about the missed appointment is what defines your company .. and you failed!  Horribly!

Our heater wasn't working normal this morning, 27 Jan 2023, so I called Service One. We've been with this company, since 1993. The service technician Malo LaCombe didn't have time to fix the problem, so he jury rigged it, so we would have heat. This means our heat pump is unplugged now and we have to wait until Tuesday, 31 Jan 2023, before another technician can come look at it. Malo stated he didn't have time to fix the problem. We had Service One put in this HVAC Unit in 2003, and it hasn't worked efficiently with the heat pump ever since. I know the real problem is that our heater keeps shutting off and won't warm the house up to the desired temperature.

Furnace/air conditioning motor went out on my older unit in the basement. Took them weeks to get the right part in, but managed to keep it running until then. These guys are fast and efficient and get the job done but their technicians customer service needs help. I seriously had no clue on what was being worked on and asked plenty of questions but the tech I had working at my house just looked at me like I wouldn't understand. I'm interested in what's going on and need to know what to look for if this happens again. It would help if they explained a little of what had happened in the first place so I would feel a little better knowing it was fixed correctly. Am I supposed to just assume it's fixed and not worry about it?
Just a heads up

We had Cliff come out to check on an AC/heating unit that had stopped working. He was very professional and explained everything he was doing along the way and also provided quite a few helpful tips for future repairs. He didn't try to oversell us and identified/fixed the problem quickly. We would definitely use ServiceOne again and especially recommend Cliff!

Called ServiceOne at 9:03 PM for an emergency service call, they called back at 9:32. they left VM asking for a call back. Phone problem, I missed the call and called back at 10:03 PM left VM, Called back and left a second message at 10:50 left VM. no call back. called the office 11:19PM after no response. informed they would reach out for a call back. No call from Tech. Called back to the office at 12:45 AM told they would reach out for a call back, no call. Called back back at 2:00 AM informed. Informed that the tech had made multiple call attempts, cell shows one incoming call attempt and that he had called into the office and said the emergency was canceled. He had made zero attempt to call back, the office had made zero attempt to inform me and at every call apparently the call center lied about having reached out to the tech or call. I've learned 3 things from this experience. 1, The Tech a liar as only one call attempt was made and no attempt to respond to the two voice mails or respond to the number left attempts. 2, the customer service reps are too lazy to do their job and either reach out to the tech as they said they would at 11:19 pm, 12:45 AM or 2:00AM. And 3 after talking to their customer service they have convinced me that moving the 6 account with service one to another company is likely the best way to go. Because even when you pay them a monthly service fee and agree and an emergency trip charge fee of 150.00 they cant be bothered to show up or have the common courtesy to call you back.  its a shame a 1/2 star rating is not possible.

We had Randy come out for a yearly maintenance check and had zero issues, he was friendly and kept us informed and explained the issues that he found with our AC unit (there were none). Upon his leaving, our AC unit quit working. Since it was after hours, we called at 7am the next morning to speak with someone about having it fixed - funny how our AC was working until 15 minutes after the technician left - and we were told no one would be able to show up for 9 days. NINE DAYS. Did I mention its 95 degrees out? We were treated horribly by customer service, especially Alicia and manager Kate. After expressing our frustration, we were told how 'lucky' we were that they were working with us. I have never experienced such disrespect from a company and am currently sitting in a home without AC with small children since ServiceOne won't come out to fix their problem. I would not recommend them to anyone.

Had a guy from Service One out to do a yearly inspection on my A/C which was working just fine until he messed with it. He replaced a contact and a wire to the outside unit which he said needed replaced. He left, and I realized hours later as my indoor temp kept rising that the compressor was not on. Tried to restart the compressor using the little red button and it wouldn't  start. So I've been without a/c for a day and a half. They are supposed to send someone out today to fix it. If not, I'll be heading to a hotel. Not impressed.
I had given them one star but then Jeremy from Service One came to the rescue this morning and fixed the wiring that had not been done correctly! He gets 5 stars! Thank you Jeremy!!!

I am giving my techniciain with Service One Cory 5 stars.  Overall, Service One has been a good purchase for my family.  We may not use them more than 1 or 2X/year, but they are quick and easy when we have an issue.  Cory has serviced my home for plumbing issues on two occasions and is a very knowledgeable, friendly tech. He has fixed the problem and take his time to make sure it's done right.

I've been so unhappy with Service One for awhile now. We have used them for 30 yrs. now. Up to $66+ a month, then charge $37.50 trip fee to come out for a standard repair. I now have a plumbing problem that requires a plumbing person from Service One so the cost will be what a plumber cost. First the lady from Service One says $250 for the first hour then the guy tells me $320 for the first hour...well that's because you need 2 guys to do the work. So I'm looking at $500 or more to do the job. He said I could check around for prices or use them. Any other place would give me a bid free of charge. Service One is hwy robbery. Second review of disappointment.

This service is below worthless!!!!

Paid my monthly fee on time every time and we have tried to use the service 3 times.  All three times there was an excuse to why they could not get to us right away.  Each time we were told we would be on a waiting list and hopefully get to our problem in the next 2 to 3 days.
First 2 times was in the winter and we lost heat.  Sub freezing temperatures. The next time was in summer and air went out.
Not helpful at all and if you have a complaint you are sent to voice mail limbo.
Save your money and just call a reputable contractor when service is needed!!!

First off, the staff are friendly and courteous giving them two stars.  However, I am extremely disappointed with my experience using Service One and their home warranty.  My furnace and AC went out and I replaced both.  Before install the salesman texted me to change the install date to a day later.  I called their office to confirm and they had no record of any change and showed up on the original date after we changed plans.  Next, the new AC unit was not working and a tech came out to tell us the filter was clogged after less than two weeks and that was the issue.  The AC still did not work and a different tech found an o-ring that was failing and replaced it.  I then contacted the office to have them explain my invoice and asked for an itemized receipt detailing parts and labor, which they said they do not provide, as I was only credited $570 per my home warranty (other incentives were applied but they were explained to me as separate from the home warranty).  Over the last three weeks I have gone back and forth trying to get a clear explanation of my bill and why I did not receive more for having a home warranty.  Service One had no record of there even being an issue with my AC. It took all the way up to the co-owner of the company to properly explain my invoice.  I was explained that a $1000 R-22 replacement incentive was applied instead of any credits from my home warranty for the AC replacement.  However others I know received this same incentive through different companies without a home warranty.  I don't think Service One was trying to take advantage of me but the entire process has been smoke and mirrors with nobody being able to provide accurate answers related to my invoice and home warranty credits.  A simple itemized receipt or clear explanation from the beginning could have saved countless hours of my time and a poor review.  Overall I don't think I received the value I was entitled to for having a home warranty with Service One and other unrelated incentives were used to justify it.

Find a different Service Provider.  We have (shortly will be had) the lower level service to get the free maintenance inspections on our heater and Air Conditioner.    We called early we thought to schedule the Maintenance service for our air conditioner knowing we would need Freon since our unit has a small leak.   Appointment was scheduled  for 2 weeks out, week of service they called and had to reschedule for another 1 - 2 weeks out, they finally came the end of June.  We told them we would need Freon when we booked the appointment and My Husband told them again while they were at our home.   But the tech said it was fine and did NOT add any freon (which we would have had to pay for with our plan).   Less than a month later our capacitor blew up, called another repair company, they came out same day and we needed over 2 Lbs of Freon in addition to a new capacitor.  He also found our drain hose for the unit was clogged.    When I called to report this all Jeremy at Service One had to say is it was a month ago, these issue may not have been detectable then.  This is BULL

After several service calls and many unnecessary replaced parts on my heat pump, they finally sent a senior tech and made things right. Many hot and humid days and nights we spent waiting for that senior tech! Unless you enjoy a good bloody battle... Keep looking!

Cliff G came to perform the annual heating inspection at my house. I was expecting him to show up later on the week, but he came two days earlier and found that I was about to install a new intelligent thermostat on my home. Upon arrival, he was very professional to introduce himself and when he noticed that I was to installed the thermostat, he kindly installed it for me without me asking. He was very professional and insightful about what he was doing. This was my first experience with ServiceOne and I found Cliff to be very professional, respectful and he explained the services he was providing and gave recommendations. He was very insightful and also explained the other range of services that ServiceOne offers which I wasn't aware of. Highly recommended.

What a scam. It's such a shame that this company can't seem to get it together or to actually cover what they say they do. Recently I called regarding a leaking boiler backflow device. I honestly didn't think it would be covered but much to my surprise I was told that it was. The guy on the phone actually put me on hold to do le check. So I set up the appointment. Got q call later in the week saying that the device they use to check the backflow is being serviced. Great perhaps another couple days. Nope. 2 weeks. Ok fine. Not the best situation but it can hold 2 weeks. Call two weeks later, still not ready. So I say perhaps I call somewhere else and have them do it and service one can reimburse me. You know, because I pay a premium for a service which they cant provide. Of course they cant do that. They suggest I perhaps call someone else because it's not like they cover a backflow device anyway. WHAT?!  I spent a whole conversation on the phone specifically checking if it is is covered and suddenly it's not. I tell the person on the phone that this is absolutely ridiculous and I want to speak to a manager and get my money back since I only began the service 3 months ago. I get a machine and leave a msg. No reply. I call 3 or 4 more times with no return call. I know that certain things cant be helped.  I am a reasonable person. I mean, I waited 2 weeks for this thing to be fixed only to call to check in two weeks later and they tell me they still dont even know when their device will even be finished being calibrated. Then to not even return my calls on top of that. Unacceptable. I suppose at this point I will have to eat the cost of a year of coverage and the best I can do with the situation is to warn everyone out there that if this can happen to me then it can and probably will happen to you. Absolutely abhorrent business practices. What a shame.

Got the home warranty from Serviceone as part of home inspection. When I moved in the new house I had major leaking. Called them. Immediately they tried every excuse to find exclusions and charge me. Had to fight quite a bit. They came out 3 times. Leak is still there. People on the phone's only concern is to find a way to get out of having to do the job under the plan. And of course they tried to say that each call was separate and charge me for the deductible again. Had to fight each time. Wasted three days after them, since they didn't give me a time when they would come out. And if you miss their call when they eventually come out, they cancel and you need to reschedule. So be prepared to spend your day next to your phone waiting for their call, while your home leaks. End of story, leak is still there after 3 visits from serviceone. T&Cs are in such way that the repairs needed are not covered. They say, pipes that need replaced because old are not covered... so what the heck is the point of having an inspection and a home warranty when you buy? Thank you very much for not resolving my problem and being pretty much useless and wasting my time. End of story, I am getting my own plumber to fix the problem.

Our air conditioner was not working. It was a bad thermostat, My wife was given 3 choices. Trying to save money, she picked the lowest price one. And the cheapest one is $160.00 for a basic non-programmable with the Bronze Agreement discount. After complaining, they sent a service man to put the program back. But it is still way over priced. Since this is their business model of over charging, I am looking for another service company after being years of loyal customer.  So call them for service if you don't mind being over charged. I would give them a zero star if there's one.

Rude Customer service.
Bad Communication
Always has a reason why they can't or won't do the repair
Service one is Service None
Cancelled my contract.

Called them the day before Thanksgiving and they were out the same day to fix my oven. Very fast, friendly, and professional. I would highly recommend them!

After 13+ years with ServiceOne we ended our home service contract earlier this year.  For the vast majority of those years, we almost never required service.  When we began to have issues with our AC and then with our stove, the true colors of ServiceOne came out.  As in another review I just saw, every time we called it was several days if not more than a week out before they could schedule a fix.  Even when the temperature was around 100 degrees during two of the incidents, they weren't able to help for days.  In one of those scenarios we called another company and paid them to come out.  In the end it seemed that the reoccurring AC issues were due to the wrong parts being used, not a proper fit so would fail again.  The stove situation was similar in that the first technicians that came out replaced the board I believe and then later the temperature sensors because it wasn't heating properly, which was not the original issue.  After about the third attempt a more thorough technician came out, called the manufacturer, and found out that the temperature sensor that was replaced had to be replaced with the exact manufacturer part.  That part was now no longer available after more than 6 months of this back and forth.  The last technician was excellent and did come back another time to try his best to get the stove working properly.  In the end I stopped trying and we ended the service agreement.  Overall it was a very unfortunate experience.  I wish we had originally chosen a more reputable and customer oriented home service company over 13 years ago in which to establish this business relationship.

We have been robbed by these people.  The detailed explanation is too long, but suffice it to say that we were lied to, quoted different diagnostics in need of repair and charged two additional trip charges because the technician didn't  have necessary parts on the truck.

Because of their lying, we were without heat, in Nebraska, for 3 nights.

ServiceNone:  The wind chill is sub-zero outside.  I had to bring space heaters over to my friends house last night.  His furnace went out and they have a contract with serviceone.  They suggested that they do the repair, and receive a discount on the $3600 work since they are on contract, and would only pay $1500 for the repair.  (Never mind the fact that the work would normally only cost $1500 anyways).  The serviceone rep said they would leave space heaters for them, but only if they signed the bid to complete the discounted work.

So despite paying $50/mo for the warranty and service contract.  My friend was left with absolutely nothing after the serviceone visit, except for an overpriced bid, wasted time, and apparently a wasted monthly fee for ServiceNone.  Not to mention that  it was sub-zero outside and they have 3 little children.

Horrible company!! This home warranty is not worth what you pay. Should your home need any repair they take the cheapest route towards fixing it. There were several things we asked to be looked at or fixed that weren't covered under the warranty (electrical and plumbing related). Their customer service is absolutely terrible. The people are rude and often don't return phone calls. Save your money and your time.

*Long winded review coming.  You've been warned*

We bought our house back in June and got a one year warranty as part of the purchase.  We recently started having some problems with our furnace, which was fairly old. We knew we would probably need to replace it in the next five years or so but didn't anticipate problems in year one.  But, no problems, we have the warranty, right?  We came back from Christmas and our house was freezing, so we called ServiceOne.  They were out the next day and Mike diagnosed the problem right away.  A cracked heat exchanger.  It would be covered for the $75 copay but oh wait, when the house was built, the air return was built too small for the unit, so the repair to the current unit would mean that any future problems wouldn't be covered under the warranty because of the misspecified duct work.  Of course.  So, our options were to repair it (should have just done that, in hindsight), do some additional duct work for a hefty price, or replace the whole unit.  Given the age of the furnace and knowing we'd need to do it soon, we decided to go the route of replacing it. A new, efficient furnace with peace of mind for the coming winter seemed a good long term decision.  

They had the guys out the next day to replace it. So far, so good. The technicians were prompt, courteous and generally respectful.  They had the thing up and running by the end of the day.  Great news.  However, we kept smelling a natural gas smell.  The install tech said it was probably the oils of the new unit burning off and they should go away soon.  This was a Tuesday.  On Wednesday, the smell was worse.  Natural gas, I was sure. Made a call, another tech came out and literally said I don't smell anything.  Really?  How is that possible.  But, again, he said he check everything and it should be getting better soon. Just oils burning off.  I should have called the gas company but when trained (presumably) technicians say it's normal, you want to believe them.  Silly fool, I am.  Fast forward to Friday, still smells.  Call out a senior tech, who comes in and immediately says that smell is definitely still the oil burning off.  He smells it, he's sure that's it.  Definitely not gas, he says. They put lots of oil on these things, he says.  He does some work and says it should be better.  Give it some time.  He's a pro, I believe him. All weekend, it smells.  

I finally call the gas company just to make sure it wasn't that.  Just trying to cover all bases. If it's not gas, it checks off one more explanation. The gas guy walks in and immediately says that's not a normal smell.  Yeah, we've been saying that all week!!  Within minutes, he diagnosed a gas leak.  The unit was not properly connected to the house gas line.  We'd been in a house with a gas leak for six days.  Now, it was never THAT bad as far as being overly dangerous because our CO/explosive gas alarm never went off but I don't know what my entire family being exposed to natural gas does to a person.  The gas company guy corrected the problem and boom, no more smell.  

Several things are frustrating with our experience overall.  First, we called out two different techs after the installation who went into the situation thinking one thing and one thing only: oil burning.  NEVER ONCE did they troubleshoot.  Never once did they problem solve.  Never once did they do their freaking jobs.  They simply said it was oil.  Second, I knew it smelled like gas, why would experienced guys not be able to detect the same? Finally, we told April, the sales coordinator who has been very nice, about the issue and she seemed very concerned and said a supervisor would call to discuss the issue.  That was over 48 hours ago and no call.  Nothing,  Nada.

I'm going with two stars for now because the furnace is now working and is doing great.  The install guys, though they messed up that connection issue, were good guys.  Finding that mistake with the subsequent visits should have been super easy for both techs had they even remotely given any effort at all to do their jobs.  Neither did and as a result, we sat in a gas smelling house for six days.  For that, the company gets zero stars, combined with the lack of concern that they have shown in subsequent days.  Perhaps I can update this later after I feel the issue has been addressed. But, I certainly could not recommend this business based on my overall experience so far.

Tammie and I have counseled many of our clients, when purchasing a home, to get an Evaluated, No Exclusions home warranty from ServiceOne. As buyers, this provides an added layer of protection knowing that everything about the core systems within the home are working properly and will be covered by all aspects of the ServiceOne warranty plan. No plan is ever perfect, but even in seller's markets where buyers are competing with others for a house, getting this warranty can be a real benefit (especially when a buyer decides to forgo a whole house inspection, but requests this free inspection).

Many of our clients also keep their warranty in place long after the 13 months are up.  But anyone can call them for service as well, which many real estate agents do.

You will be better to save your money and find reputable companies to do your work for you.  These people find more ways to get out of doing work than helping you solve the problems.  I had a leaking pipe that just broke from a freeze.  Not only do they want the $75 co-pay but they wanted another $100 because it happened on the weekend.  I had a similar company in Dallas when I bought down there and they sucked eggs too.  This genre of service provider is right at the bottom with cable service providers.  They should buy an n and become SERVICE NONE....

After purchasing a home warranty I had some electrical issues. This was the start of many trips to my home as they couldn't seem to get it together. First trip, they couldn't figure out the issue and said they'd be back. They never set up the appointment i was promised and had to call back in and explain to the call center what was going on. They tried to refuse a second trip as the service techs didnt leave any notes on my account. Second trip they wired the light in my young children's room on without any way to turn it off. When I called in, the solution I was offered was just unscrew the bulb!

I had to push hard to speak to a supervisor because the electricians claimed that it was that way when they arrived at my home. Really, there was a ceiling fan and they took it down and replaced it with a 25 cent plastic light socket without a ground. Also, they left the nasty dusty fan on my son's bedding.

After further investigation, they wired the two biggest circuits together in my house leaving a total of 35 amps on a 20 amp breaker. If I turned everything on and the breaker failed, I would have had a house fire. They claimed they could put it back and then charge me to do it the right way.

I had to run a length of romex myself so that I could avoid paying for them refusing to honor their home warranty if they had to do their work up to code.

Nasty customer service if one of their field employees are at fault. They will never offer an apology, just a fix of just have your young kids unscrew the light bulb if you can no longer use the wall switch!

The end result is they refunded my warranty. I suppose service one doesn't like to be held to any high standard.

I have been with Service One for more than 20 years and Lorin L. is the best plumber we've had yet!  He not only fixed our two big plumbing problems fast, he took the time to educate me on how to avoid these situations in the future and how to fix some simple problems on my own.  He also educated me on how to obtain replacement parts for our Moen faucet!  I will be asking for him specifically in the future!

After years of having some type of service contract with them we have decided it is no longer worth it. The list of things they won't cover in our house is just as long as the list they do. Was recently told that since we have an older AC/Furnace and the government was not going to allow those to be made anymore they would no longer cover it. When I told them to cancel the policy the customer service rep got an attitude and said you are really just dropping because we wont cover your heating and air. Well yes I am. I can afford a new dishwasher, if my heating and air goes out that is an expense outside of my budget. Why would I keep a company and pay them $100's of dollars a year, that is going to charge me $75 to look at my dishwasher when I can buy a new one for $200.

Rude customer service.  Parts take weeks to get.  Repairs are made in a 6 hour window, when they can get to it . Wasting a half day off work waiting for a 30 min repair. Dont waste your money, time, and energy with Service One.

We have had service one for 2 years and love them. Their customer service is always very helpful and the men who come do the work are polite and know what they're doing.

After 11 years of a continuous relationship, I am disappointed in how Service One in Omaha has deteriorated. It was a great company that was reliable, but ,over the past two years, we have had a lot of issues with communication and promptness. When you talk to a receptionist, (Angela and Lisa are especially notorious), there does not seem to be clear documentation of phone calls/conversations. The lack of a paper trail leads to tons of confusion and frustration. For example, my washing machine broke down about a year ago and it took three weeks to get it replaced. Service One attempted to fix it week 1, but it didn't work. They then told me they would get back to me with potential information on a replacement. After a week and a half, I had to call them to get the process moving; they seem to have forgotten about my situation. After we got the washer replaced, we got an awkward call telling us that a replacement part had arrived. The receptionist tried to set up a time for us to fix the washer that had already been replaced.  The proper documentation was not filed to let the Service One computer system know that our problem had been solved. This is a baffling level of disorganization.  Currently, we are dealing with a broken dryer. It has been broken for 3 weeks and the part has been here in Omaha for about a week. Service One continues to change the appointment day at the last minute with little regard for any scheduling I had made around their appointment. They have little regard to keeping their commitment or providing even a decent level of costumer service; it is all about what is convenient for them. Again, whenever I have tried calling the company, it appears that there is documentation of the prior calls and conversations. I keep having to go into a ten minute spiel about my problem every time I call; the receptionists don't have the slightest clue of what I am talking about. The excuse is always that there is no documentation on the computer system; in 2020, there is no excuse not to have a proper computer system to keep compliant numbers organized. I am waiting to get this fixed I before look into options in town. I am only giving one star since I don't see an option here to give none.

Our A/C went out about midnight Saturday during the hottest week of the summer (so far). We put in a call to Service One (with whom we have a home warranty) and finally got a call back saying someone would get back to us first thing Monday. We put in a call to another service, who sent a tech out Sunday, diagnosed our problem - blower motor, fan and bracket were shot - and told us they may be able to get parts overnighted. Now it was a race to see who could get here first. Surprisingly, Service One diagnosed the issue over the phone and told us we would be the first call on Monday morning. Parts were delivered by 1030 Monday and Israel, the tech, showed up a couple hours later to do the install. He brought the wrong bracket, since we had an unusual type, got the correct one delivered, and had everything operational by 1730. I was giving Service One 4 stars, but tossed in a 5th star, just because Israel is very knowledgeable and got us up and running. He also accomplished the annual A/C inspection that was scheduled for next week!

BEWARE!!  We were going to sign up for their Home Warranty at the end of October.  A tech (Larry Miller) came out to inspect our furnace and said our heat exchanger was cracked and showed us a picture on his phone.  We asked to see it in person and the tech said he would have to charge us a service fee to go back down there and show us.  He furnished a $1361 quote for a new heat exchanger to be installed.  The tech even wrote up a scary looking hazardous equipment ticket for us to sign (see photo 1) and shut off our furnace when we told him we would be obtaining a second opinion.

We had Jackson come out for a second opinion (see photo 2) and our furnace was given a clean bill of health.  The tech even had us come down and watch the camera feed as he was looking inside of the unit to see there were no issues.    

ServiceOne is a dishonest company and will attempt to fleece customers - get second opinions or just avoid this company altogether.

Will not use them again.  They only get 2 stars (instead of one) due to quick service and excellent customer service response time.  However, I believe their business ethics to be lacking significantly.  A tech came and inspected my furnace.  Told me he knew exactly what the problem is and could fix it with labor only, no parts.  I asked how much it would cost and he said It takes about 2 hours so $170.  I thought, okay, I'll pay $170 for 2 hours worth of work.  He then completed the work in a half hour and still charged $170.  The accounting department said it must have been a flat fee type of work so I'm stuck with it.  Well, if it's a flat fee then THAT is what you tell the customer.  You don't say about 2 hours SO $170 because that obviously implies you are paying for 2 hours worth of work.  Had I been told it was 30 minutes of labor, I would NOT have agreed to $170.

I have been very pleased with the SERVICE One employees who have fixed appliances and plumbing in my house.  It is management which deserves the poor rating.  Over the course of the past three years I've had management tell me twice that during extraordinary weather conditions we can't have an employee there for multiple days.  The first time my a/c fan motor went out on a Friday afternoon of a holiday weekend.  Service One could not make it out until the following Wednesday.  Wichita Heating and Cooling made it out the same afternoon and had my a/c running that evening. Out of pocket cost $450. Reimbursement from Service One 00. Recently my a/c went out--it needed freon.  Service One said it would take 8 days to fix.  Wichita was here in less than 48 hours.  Out of pocket cost for 4lbs of freon $280. Reimbursement from Service One 00. Service One seems to think when there are extraordinary weather conditions, it is the customer who should suck it up. It should not be the customer to bare the burden, Service One should prepare for contingencies like this and ramp up with additional help.  I paid Service One almost $600/yr as a retainer to fix problems.  The two instances above cost me over $700, and of course there was no reimbursement from Service One.  I no longer have Service One as my home warranty company. They are not timely and are not considerate of their customers.  The fact that my wife and I are senior citizens had no impact on their ability to service us in a timely manner. I could go on about the washing machine that they wouldn't fix, but that is for another tiime.

Kevin came to look at my water heater, ordered a replacement, and installed it the next day.  He was courteous and skilled, plus he said it would take 2 hours, and it took two hours!!  Good job, Service One!!

Bill G. came out to address a kitchen and a bathroom sink clog.  He identified himself right away and got down to business.  He was friendly and worked quickly.  He double checked the pipes to be sure everything looked well.  He even let me know how to freshen a garbage disposal (no citrus peels!) using bleach.  He seemed like he really enjoys his work and represented ServiceOne well.  I am moving from this house, but will take service to my new house; since I know Bill is representative of the level of service.  Job well done, Bill G.

Service one is not customer oriented.  I had a technician that provided excellent service however he appeared to have inappropriately secured the agitator within my washing machine which subsequently came loose and projected across the room.  Although we were lucky no one was hurt and I gave them all the benefit of doubt, when I tried to get them to come back and repair they adamantly said no machine was too old.  I only wanted them to come and repair the damage they had done and put back to prior working condition.  I feel they at least owe me personally looking at issue as customer service may not be adequately relaying my issue.  You should never have a machine in worse working condition after a repair man has been out!

If only negitive stars could be assigned.
On the service calls I made, I had to go to the owner to have work done on the furnace after the staff for HVAC was condescending and their office sent a disturbing letter. I had four call to fix a toilet that still is not fixed, screws left off the AC when a service check was done which left a high vibration, a furnace part forced in crooked with the screws being placed in at an angle and loose and now a shut off valve installed without Teflon tape, overtightened which still leaked, compromised the existing copper and a very cheap shut off valve  was used for a  replacement. Service One should be k own as Service Last....the last place you would call. I would strongly recommend if you need work done call a pro and place the contract money I to a maintenance account. They may of been good at one time but that time has long passed.

Customer service hit or miss. Sometimes friendly, not unusual to be rude.  

Same with the service providers.  

Responsiveness leads a bit to be desired.

I noticed the house becoming cooler today (66 degrees) with the thermostate set at 71...not good.  Called Service One and they sent Ryan M. out within two hours.  He trouble shoot and repaired my furnace quickly and professionally.  Educated me on the humidifier filter which probably hadn't been changed in 10+ years.  Also, mentored me to have a service done on the furnace.  No hard sell.  Ryan's been with the company 1.5 years...a true credit to the company!  Thank you for your service... Brian E. Wells