APEX Supply Company

Not really knowing what I needed for my bathroom remodel I went to Apex and was lucky enough to work with Suzanne. She had some great ideas for what we needed. She was friendly and professional. Our bathroom is complete and we love all the recommendations that she made.

I just can't recommend this place enough.  I stumbled in here a year ago via a friend recommendation and never got around to reviewing but their recent service has reminded me of the importance to do so. Whether I buy something or not, these guys are always helpful. In particular Jeff is always at the counter and is ready to step in even if one of the others are doing so... just to make sure I'm good. I'm a novice but he treats me like a professional taking the time to explain things. If you're on the hunt for plumbing supplies or plumbing knowledge- Jeff and Apex are a must see.

Terrible customer service. Went in to the Oaklawn location to buy a new shower head for our home remodel. We were not given the time of day by the showroom employees. In fact they asked us to sign their book and someone could possibly give us a call to discuss our needs over the phone on Monday because they had a short day today, with that being said there was still 20 minutes before they were closing. A sale is a sale and if that means you stay passed closing you do that.

My tub came in the wrong color. I had to wait a month for the replacement. They forgot to order my hand held shower sprayer, and it is back ordered until November according to cross water. I am scrambling because my shower is unusable until I can find a comparable matte black sprayer.

I have been remodeling my home and Suzanne has been there every step of the way.  It is invaluable to have someone that is so extremely knowledgeable and helpful to guide me in making the right choices, not only from a design perspective but also for my budget.  I am a forever customer!!!

As a general contractor serving Dallas/Fort Worth since 2011, I have chosen to work solely with Apex directly.  I've learned to not rely, although highly qualified, my master plumber as his job is to install the fixtures and run/extend/correct supply lines and drains.  I have come to totally trust my saleswoman, Suzanne Chance!  I have either accompanied or sent my clients directly to work with Suzanne.  On a full master remodel in Frisco, my recently widowed client need to make major changes.  Suzanne had her climb into and 'feel' the comfort of a soaker tub.  We determined the client did not want traditional nor contemporary, but specifically preferred a Transitional design for which Suzanne was able to guide my client through the process.  

If you haven't shopped for fixtures, you will find it's like a candy store... you want to have each and one of every thing which can be overwhelming to decide which to buy; this is where my company comes into play in working with our clients and our vendors/suppliers to make the determination and narrow down the choices.  No one has time to look for pricing of 10-20 different items.  Have an idea of what you want, limiting to 2-3, if you value your time.

What has been more valuable is learning the difference from items bought on Amazon, Ebay and even the big box... they are very cheap with plastic parts and that will not backup with any warranty outside of a short amount of days.  This is what my saleswoman taught me and I share this knowledge with my clients.

The young woman in Frisco's remodel?  She LOVES her Kohler soaker tub and the matching fixtures for the tub, shower and double sinks.  Everything looked like it was meant to be and the plumber was able to install all fixtures with ease as we had everything needed, the first time.  It turned out beautiful and the homeowner was overwhelming pleased.  

The best part for our company was the efficiency in getting the materials.  Although not everything came in at the same time, Suzanne Chance communicated what was ready for pickup and the status of pending items.  She took the time to write on the invoice which listed all components, making a sketch of each product on the line which helped in understanding what goes with what.  She labeled each box for better clarification and the plumber was able to install all fixtures with ease as we had everything needed, the first time.  

Loyal Customer/Contractor

I enjoy coming here.  Convenient to my schedules and location. Suzanne is a favorite consultant. She makes wonderful suggestions and has great knowledge. I will see Suzanne for all my other projects too!

I recommend Apex to my friends whenever they need appliances for bathroom and kitchen. Selection and service are unbeatable. We used Apex a few years ago for re-doing our kitchen--they helped us pick out an industrial stainless steel faucet/sink that we are still loving today. I had to go back the other day for a bathroom renovation-- same great service/design advice. Thank you Apex!!

I built my own house for the second time in my life.  Of course, it is a headache.  The easiest part of the entire process was picking my plumbing thanks to Suzanne.  She walked me through every piece of plumbing and truly held my hand throughout the build.  I'm so thankful for her help.  She's a true pro!   We even had issues due to Covid and she helped me rush parts and hit every deadline.  I highly recommend APEX.  Make sure to ask for Suzanne.

Great service! I went in with no idea about plumbing and needed lots of guidance.  Keith was incredibly patient and helpful! I have already been back and will return for our next remodel.

We are currently remodeling one of our properties that we recently bought in Turtle Creek. Wife and I were looking for something unique for our master bath.  Upon entering this premise, we noticed one of the showroom consultants fixated on her computer. No hello, wave, or even a smile (Strike One).  Mind you, place was not busy at all. At any rate, one of the consultants finally greeted us. To cut to the chase - my wife was interested in one particular bathtub so she asked for the measurement.  Suzanne responded by saying the particular tub wouldn't work and to quote her exact words, and that is a $9,000 tub.  Really, Suzanne Chance? We were interested in  learning about features and benefits and you made a point to point out the price tag? For example, say one sophisticated consumer was asking about Calacatta marble why it has amazing streaks of gold running through, it would be best to share something along the lines  -- While this material lack the grout lines of tile, they are beautiful, timeless,  and easy to take care of.  NEVER about cost and worst assumption yet, could they afford it?   Sure you'll claim that wasn't the intent --  but your eyes, shoulders, knees, toes and whatever that was that came out of your mouth surely convinced us to walk out. No words to describe the experience. I expected so much more from a local company like Apex. Perhaps,  this consultant is just having the worst day of her life or something -- So rude, cold, and empty.

Our plumber chose this company to purchase our water heater from.  The invoice we received from them had no prices listed for each individual item nor did it list a total cost.   When I called them I was told it's up to the plumber to list the prices - really?!?!?  It would seem to me that APEX would be the ones to know costs.  What this tells me is that APEX supports dishonesty of the contractors that come to them, allow  them mark up the prices.
And I spoke with Russ, who was defensive from the start of conversation.  All I was asking him for was a detailed invoice.
Stay away from these guys.

We have used Apex before and the experience was not to bad but this time it was complete mess. My husband and I went to look for a new Tub and fixtures as we had to remodel a bathroom. It all started when we arrived to the showroom with a rep ask if we needed something.  Just the way she said it was like are your lost and do you really need to be here. When someone else asked if we needed some help we finally got a quote that was over $3k on a tub and fixtures.

We had to come back the next day as the person that helped us was not official sales rep but he did get us something. I went back to order the items that we wanted to only find out that we had been miss quoted and it was going to be about $300 dollars more. We expressed or concern and all they said was well you got good prices and if I had quoted you these it would have been a lot more so you should be thankful.

Finally we got the order placed and after 2 and 1/2 weeks we received our parts. After starting to all the work to get things installed we found out that one of the parts they sold us was really not what we needed.  We needed a 6 way diverter and not a 3 way diverter to make sure all the parts worked as we wanted it to work.

APEX customers rely on you to sell them the correct items to make it all work. We are now going to have to return a part and order a new spout and from what I am hearing it's going to cost us even more money.

Only time will tell if they get this next order correct and if they try to charge me for not selling me the right parts.

I am in sales for a software company and if I had misquoted something I would have work out a way to not charge the client for my my mistakes.

During all this whole process we called with questions and where looking for updates and I guess they have forgotten how customer service works and would never return calls.

If you go to them in person then be prepared to be disappointed and to not get your calls returned. I can only assume they are more interested in working with designers than REAL CUSTOMERS.

I would look around Dallas to see if there are other options before going  back to Apex Plumbing in the Design District.

HINT: take someone with you that knows what you really need so that the parts are ordered correctly.

Good Luck!

Customer service was arrogant and unhelpful.  I went to get a part for a water heater,  and they gave us the wrong part.  When I went to return,  they charged me the restocking fee--and were rude and raised their voice.  They blamed our plumber,  which was unfair since they didn't give us the correct part.  The whole store (showroom and part office) seemed unwelcoming.  I will go elsewhere next time.

Today was my third bad experience with Apex. I cannot begin tell you how bad their customer service is. The sales women are rude and arrogant. It's confusing where to pay and where to pick up and it's like they enjoy watching customers fumble for where to go or what their procedures are. I bought two shower faucets online from another company because they were a cheaper price. I needed a valve for the shower so I called and they had it when I went to get it the sales lady started giving me the third degree about   buying it some place else. She had already done this to me three weeks earlier when we redid the other shower. Today I stopped her mid sentence and told her I wanted to purchase my part if she had it I was not concerned with her opinions on where I purchase other items for my home. She claimed she was concerned for my warranty. She was really concerned about running her big mouth. There are so many complaints on yelp about this staff. I spoke to the owner today and he genuinely seemed sorry that this had happened. We have been remodeling our home while living in it for 6 weeks so today when treated like this I broke down and cried in the store and I was shaking from being so upset. This women would never work in any business I owned. What's funny is I was about to tell her how nice she looked. Ha. Well I do own two business. I have built two homes in 18 months and I will not be doing business with Apex any longer. Life is too short to deal with people like that. Fool me once but not the fourth time. Btw, Apex I have a friend who just lost her job who is beautiful, friendly, nice, funny, hardworking and outgoing. She would be perfect for your front desk sales job. Ya know the one right by the window. Lots of people out of work right now so now would be the time to clean house and rebuild these reviews.  Wouldn't it be amazing if people loved to shop with you and y'all made their life easier. Building and remodeling is hard, making it a pleasure lightens the load.

Very rude, two guys at the counter and everything was negative, we probably don't have it, no maybe try somewhere else, I ask where and they say look it up online!!! One thin and one heavy both hispanic working at 1:50 on Thursday May 21, 2020!

0 stars. Come here if you want to get yelled at by a salesperson named Suzanne.

After barely acknowledging our existence, we informed her which pieces we were interested in. Her help was unenthusiastically pointing at several items. She then proceeded to move on to another customer who had an appointment. So we waited patiently for her to come back around. Then, she went to print a quote for the items we selected. As she did so, she condescended the other choices we had already made not at Apex. You're going to need to spend more money on a tub than that. is not helpful or necessary just because we chose to not look at tubs there.

As we walked away to leave, she muttered waste of my time. We walked back to ask her what she just said, and then she proceeded to yell at us about how we came in just to get quotes and buy elsewhere and how we wasted her time. Which, I'm not sure how that's possible given she spent so little time helping us.

After she finished yelling, I called her out on how inappropriate her behavior was and how we will now not be giving APEX our business. She said sorry but her apology was obvious that she was sorry she got caught, not sorry for her actions. In addition, her sorry was followed by repeated justifications for her behavior. We were yelled at for her poor interactions with other customers, unrelated to us.

We had fully intended to look over our choices and come back to purchase from them, because they had an item we had been unable to find elsewhere. Obviously, we no longer intend to shop here. I would never recommend anyone come here even to look. You are better off going down the street to Ferguson's where the showroom is infinitely better and bigger, and the customer service is phenomenal. This is where we will be spending our money.

This was completely out of line and unprofessional. I don't understand how a salesperson thinks it is appropriate to condescend a customer and then yell at them to justify such poor behavior. Based on other reviews regarding Suzanne, this is a recurring behavior for her.  Management, I strongly suggest you correct Suzanne's behavior and interactions with customers because you have already lost one customer and will continue to lose more at this rate.

If this company knows one thing it's plumbing. Apex provides great service, customer support, products, and variety. Apex has more variety than any store I have been to, and their customer support staff is great. Two thumbs up.

I'm a contractor here in town and have been buying plumbing supplies and fittings from Apex for years. I think that it would be beneficial for all parties that are involved in the building industry right now (customers especially)- there are shortages everywhere... About the only shortages the normal person ever hears about on the news is the problem with the chips.
That doesn't begin to tell the whole story. Part of the issue with the supply chain is for the last decade or two, retailers and manufacturers have been using  JIT (Just in Time) inventory systems- The easiest way to explain this system is nobody carries anything until it's paid for.
The pandemic exposed the severe weakness in this system and we are continuing to suffer the aftermath....
Many industries have got months and months and months of items on back order. It's going to be like that for a while, folks.
Suzanne Lohr Chance (at Apex in the design district)has always provided me very professional service and gone out of her way to make things happen.
Difficult situations always happen w/any business and she does her best to resolve quickly & politely.
Thank you Suzanne!

I learned that Apex has been in the plumbing supply since 1933. With dependable service and a wide selection of bath and kitchen plumbing fixtures, they did a great job on my bathroom renovation. I highly recommend them!

My wife and I want to say what a great customer service experience we had with Suzanne Lohr Chance--at every turn, she went above and beyond to help us with our kitchen and bathroom remodel. She was professional, thoughtful, helpful and friendly . . . please let her boss know how happy we are to have chosen Apex because of her!

Kurt/Abigail

My wife and I had a very bad experience at Apex this weekend. We were shopping for a new kitchen faucet. We were eventually helped by Suzanne. We asked for pricing on a number of faucets. She never returned to give us the pricing - when we eventually found her, she asked if we had made up our mind, despite never giving us any pricing details. She fumbled through a number of quotes on various faucets - unclear why it would be so hard to figure this out. We decided to purchase a kitchen faucet as ours was broken and we needed a replacement sooner than later and they happened to have a version in stock. The original price was $1,100 and she quoted me a price of $899. I found a similar faucet online for $800 and showed her the listing. She responded by saying I am insulted you would show this to me. Yes, a sales rep at a plumbing supply store in 2019 was insulted by a customer trying to price match online. I was really taken aback by how completely rude and extremely unhelpful this woman was. She was insulted? By someone buying a $1,000 kitchen faucet? Give me a break. Go elsewhere.

I'm using Yelp for the 1st time just to share my shopping experience with Apex Supply. My sales lady was Teresa at the Oak Lawn location. She was very helpful, taking the time to do initial research to ensure I was getting the correct products. And when I contacted her after the sales, she took additional time to do research and provide answers. It's important how a seller addresses concerns and questions before a sale, but even more importantly after the sale. I'm very impressed with how responsive and helpful Teresa has been. Awesome! Thank you, Teresa!

We bought items from Apex almost a year ago for a bathroom remodel and paid the invoices we were given in full.

We had to order our shower kit again because our contractor scratched the original one. We placed the new order and paid in full.

A couple days later, we noticed another charge on our credit card from Apex and I called and they said their accounting system was really old and it was some shipping charge and a credit was issued.

2 days later another charge popped up for the same amount and I called back. Now, somehow it's an unpaid balance from the first purchase almost a year ago? They will not tell me what this was for and we paid everything in full both times we ordered.

They did not notify us of the charge and charged it to our credit card without our consent! No one will provide any info about this extra charge. I emailed their accounting person and she will not respond.

If you're looking to get ripped off or want unexpected, unauthorized charges on your credit card, shop here!