Cross Creek Cooling & Plumbing

So, Bob came out after several houses in my neighborhood had HVAC issues related to a power outage from TECO.  I was the second house he stopped at, and before I could explain the symptoms, he explained them to me with a solution!  He offered knowledge on how to fix it myself, or for him to fix it a couple different ways and at different price points, listing all of the various consequences.  This is a great local business, and if you're in the area that they serve, you really shouldn't hesitate to give them a call if you need their services.  In my experience, they were extremely fair, communicated great, and seem like genuinely nice people who aren't trying to screw you over.  I'll be using them for all my HVAC issues...
Paula in the office was excellent as well!

Bob and Paula run one of the best family- owned business we've ever engaged.  They've helped us before a couple of times and, most recently, they replaced 3 toilets for us.  From the start they were helpful, sending Billy over to measure to ensure we purchased the correct items.  Billy returned a couple of days after the new commodes arrived and spent a few hours making sure everything was perfect - replacing a broken valve and one other item.  We are very pleased and fully recommend them!

I always try to find smaller outfits when it comes to plumbing or electrical, figuring that I would most likely get people who actually know what they are doing and care about the outcome, as often you get the owner or the owner was involved in the training of the workers. I feel like I really lucked out this time. We had 4 faucets in the house that needed replacing. They were leaking, and we first tried with our homeowners warranty insurance, but they gave us the name of a large company who sent someone without much experience. He basically destroyed two faucet to the point that we had to shut them off, and said these kind of faucets can't be fixed.
We ended up buying new faucets and called CCCP to install. It took quite a bit longer than they originally anticipated as the old ones were stuck in place, and they needed to purchase some more materials that should have come with the faucets,  but they stuck to their quote and only charged extra for the items they needed to buy. They were knowledgeable, nice, and took care of what needed to be done.

Fantastic example of small business  with tremendous experience, responsibility, integrity, honesty and trustworthiness at a fair price. Bob came the very next day for an emergency I had with a water softener. He knew exactly what to do and got to it without wasting any time as he is a licensed plumber and does all of his jobs by himself. With cross creek Plumbing you are not going to get an inexperience person working under a licensed plumber like so many others in Florida with their lax regulations in licensing of trades. He will be the go to person for all things plumbing and HVAC for my family from this point forward .

Thank you Bob.

I have had cause for calling out Bob for service on two different occasions, once for replacing my water heater and once for servicing my A/C. I believe it's Bob's wife who handles the phones and he does the work. Very friendly, very timely and very affordable. I had called Acree Air about my a/c problem(Acree means crooks in some other language I am certain). They quoted me over $2500, Bob fixed it for $500 and no new parts, just repaired a leak. Same with my hot water heater, same day service and he hauled my old unit away. Excellent small business doing good by people in our community.

Bob was great.  He came out and gave me a free estimate, which was very reasonable.  He came back a few days later to complete the work.  He did a great job installing a new sink and faucet and adding a a/c return to a bedroom.  There was no up-selling that you see so much these days.  I'll definitely hire him again.

They made an appointment to quote plumbing job and never showed or called to reschedule. Luckily it wasn't an emergency

Great company, great service! We had a pool heater installed. Highly recommend Cross Creek, Bob and Paula. If only all contractors had such great work and business ethics!! We will definitely use this company for all have and plumbing needs in the future.

Called after reading so many great reviews on Nextdoor.com. Our shower would not shut off due to a bad cartridge/valve. We were going to be gone later in the day through the next so we wanted it fixed ASAP. Called Cross Creek in the morning and was told that Bob would be out within 3-4 hours. We received a call back later and we were informed Bob was on his way, which was nice customer service. He showed up wearing a mask and kept it on the entire time even though I told him he didn't have to wear it. He quickly cut the wall out behind the shower handle and installed two shut off valves so we didn't have to keep water off to the entire house. We have since received the new parts from the manufacturer and installed the valve/cartridge ourselves. Bob also offered to install a quick access panel in the drywall but he needed to order it. In the meantime we found one on Amazon and quickly installed it. It was refreshing to get such quick service and I highly recommend Cross Creek Cooling & Plumbing.

I don't understand the positive reviews. When any work is performed (especially on major appliances), a receipt showing the actual work performed should be provided!  This is very important for warranties, service records needed for future repair work or maintenance, etc.  First time with Bob I never received any receipt; the second time I was emailed a Square receipt showing only the dollar amount I paid (with NO mention of service performed on my air conditioning unit).  Accountability = customer trust! Finally, good customer service involves being semi-pleasant to your customers - not cranky!  There won't be a third time with Bob.

Robert and Paula are reliable, hard working, and most importantly ethical. He installed new AC and a tankless water heater and did a great job. They had no problem with explaining things to me patiently. My purchases qualified me for $1400 in Rebates. The application for those rebates were understandable, and Paula showed me exactly what I would need.

I had gotten 3 estimates for this work. Robert was the least expensive, but I particularly liked how he wrapped his brain around what I needed and figured it out. He obviously knows what he's doing. I especially prefer working with family owned businesses, so the fact it's just Robert and Paula was perfect. They have a procedure and a method for getting everything handled, and they never dropped the ball.

The tankless water heater was $1900, which was a much better price than what the TECO installer would have charged. Expert work! Very nice!

I highly recommend Bob & Paula, they are awesome, both efficient & Bob explains everything to you  ! Saved us a lot of money, another company told me it had major , 2,000 $ problem.  Didn't trust that opinion & called Bob , he found problem, ordered part & put in right away. Working great.  Both are a good team!
Thank you, Bob &Paula