All Tarrant Plumbing

I'm dealing with a plumbing emergency this morning. In trying to get a plumber to the house as quickly as possible I called All Tarrant Plumbing. I already had an appointment elsewhere with an 8-12 window but I hate those 4-hour appointment windows that accommodate the contractor, and today's business obligations don't allow me the luxury of waiting all morning for someone to arrive.

The lady who answered said she would check the board and see if somebody could be here before 10:00, and that she would would call back to let me know. After 20 minutes I hadn't heard back so I called another plumber who comes highly recommended and is on their way.

Wouldn't you know it - about 5 minutes after scheduling my friend's plumber, the nice lady from All Tarrant called me back and said she could have somebody here in an hour. I felt bad telling her that I had made other arrangements, and I could tell she was disappointed as they had rearranged their schedule to accommodate me. Had I known she was going to all that trouble I would have given her more time.

In an emergency situation, the trade that comes highly recommended and can get here the quickest generally wins. That said, I truly appreciate what All Tarrant tried to do for me, and I will call them next time I have an issue. Although they didn't service my plumbing, I'm willing to bet that Doris' willingness to go the extra mile for me is probably indicative of a company that truly cares.

Worst Customer Serves ever, Whoever answers the phone talked down to me and was overly dismissive. Wouldn't even provide me with the information I was looking for and kept going back and forth.

They shot poop out my toilet on me and I was wearing my good trousers! It ran from my chin to my toenails! Worst of all there was an (African American) that was a smoker and HAD to do it in my back yard that backs RIGHT UP to the children's playground for children with autism! He threw the bud over the fence to the park! Those kids didn't know better, so they picked it up, before burning themselves and tossing it to the WOOD PLAYGROUND! The play set burned with all the kids inside! Right to ash! Needless to say, they didn't make it home for new year's. Oh yeah and I GUESS I'd invite the plumbers back for my sink work.

I called All Tarrant Plumbing because I had water in my kitchen. She was so rude! Some old woman, who kept asking me stupid questions. All she could do was tell me that they were at a nursing home fixing someone's hot water. I asked when they could get to my house, and all she could do was rant and rave about some stupid thing or another. Perhaps she has dementia or something. Perhaps she is related to Biden. Anyway, she got all pissed off when I asked when could they come? I could not get a potential arrival time from her, and then she started yelling at me on the phone. I don't know her name, because she never told me what her name was. She ranted and raved, and I could not tell what she was saying because it sounded like she had chewing tobacco in her mouth or something. I finally just said Forget it! There are too many plumbers in the world, for me to worry about water anywhere in my house. I was really mad. I dont need this type of crap. I told her to forget it. She was still yelling  at me when I hung up on her.

They do great work, got on the schedule quickly. Their guys are very professional and the work and product are high quality. They take care of all of our plumbing needs. Highly recommend.

I have used this company several times in the past and was ok with the work they did.  However, my latest experience with them was the last time I will ever use them.  My complaint concerned the amount of labor time that I was charged for.  I was told that there would be a $145 fee for the first hour of labor time plus any cost of parts.  I just had a leaky faucet in my bathroom that needed repaired.  So, the plumber arrived and took one look at my bathroom faucet (Moen brand) and said that the cartridge needed to be replaced.  He did not take the old cartridge out to look at it to check which size of cartridge was needed.  So, he went to a Home Depot (less than ten minutes away) and returned within 20 minutes with the wrong cartridge.  He then returned to Home Depot to get the correct sized cartridge and returned within another 20 minutes to install the correct cartridge.  He returned to his truck four to five times throughout the call to get the correct tools.....each time adding another 5 minutes to the service call.  It would seem logical to bring your tool box, etc. in the first time.  It took him about 15 minutes to install the new cartridge, so I was quite surprised when I was charged for an hour and a half labor for a job that could have easily been completed within 45 minutes had he not gotten the wrong part the first time and had to make 2 trips to Home Depot, plus all the extra time he spent going back and forth to his truck once he was on the job.  He told me the part was about $30 at Home Depot (I looked on line afterwards and the part was around $20.  So, I was quite shocked when I was charged $225 for labor and $68 for the part.  I spoke with Delores in the office about the excessive charges and she wouldn't budge on the charge.  What a ridiculous way to conduct business.  I would have been happy to pay $200 for the repair, but I ended up be charged $283.  I will NEVER use this company again.  They lost a good customer, since they were the first company I would call with any plumbing needs.  NEVER again!!!!

Be careful using this company, I called them about repairing a bathroom and they said they would try to get someone to come by. they never said anything about a fee for looking at it to give me a quote, they came out and a young kid who could not have possibly been a journeyman plumber came out and then took about 5 minutes and came back to me and said the repair would be 1500. I had already sent pics to a couple of other plumbers and they both quoted about 1k. I told them to either lower their price or I would have someone else to the job. then he said well that will be 120.00 service call fee. Had they warned me about a service fee I would not have even have them come out. This business is crooked and not run by anyone that cares about customer service, They had to travel about 2 miles to get to me. I wrote them the check and told them I would tell everyone I knew how crooked and high priced they were. Beware. There were three companies that came out, one from Carrollton and did not charge me to look at and quote, Ripoff Artists.

Both the cost and the timeframe for work was grossly misrepresented. A one-afternoon job turned in to three days and the estimate was $1000 short of the bill, with no notification of the reason for the increased cost. I was billed quite a bit for services that were non-existent. The owner was repeatedly rude, demeaning, and threatening, even hanging up when asked questions she didn't want to answer or if she didn't agree during discussions about incorrect charges. Unless you are willing to blindly pay far more than estimated for the job and also for services not rendered, save yourself the unpleasant interaction and hire a different company for your plumbing needs.

One star is being generous,I called these people and asked ahead of time about cost and they clearly stated that they would come out first and give a quote.I explained that the light went out 3x and that I had to re light,all they did was come out and re light it again and charged me $145.I then called the owner and explained the miscommunication and she got irrate with me and then hung up saying that there was something wrong with me and that she had a bigger buisness to deal with.Bottom line have either the service tech go over the service call price or have the customer service or owner in this situation go over the service call price,not make it seem like they would quote first.My water heater is still not working and im $145 in the hole for something I already knew and explained so not only did they cheat me but they insulted my intelligence...edit:So they came back later and they took advantage of my 80 year old landlord and instead of selling him a new burner they pushed him into buying a whole new unit when it was not needed.elderly abuse imo

this is one of the worst Pluming company,s in Tarrant county , wouldn't recommend dealing or hiring them for any pluming issues , I hired them to replace my broken sewage line , they started by breaking the water line, they had to fix that also , now after the inspection was done by the City , they assure us that everything was done and we were okay on using the bathrooms .
the next day the sewage water was coming out of my two bathrooms while we were sleeping and my 73 old mother was using the bathroom , her feet were covered with that sewage , floors and carpets in three rooms also , i started to try to control that flood coming out but it was so hard because i have 2 kids one is 9 month and other is 2 years and they wanted to play and move freely in their home , my 2 years son wanted to use the bathroom room and i wouldn't let him , it was very bad
we called  them and they said OH WE FORGOT TO UNPLUG THE SEWAGE LINE , and that's what caused this , they came and fixed it but they didn't do any cleaning and refused to offer any discounts on the bell as a compensation for the danger and trouble they put me and my family in ,
they are so unprofessional  and negligent and they simply dont care about giving a good service .

Called All-Tarrant Plumbing for a stopped up pipe spewing toilet paper into my front yard. The plumber arrived at my house, was there about 20 minutes, couldn't fix the problem and told me to call the city because it was the city pipe. They then charged me $165 to 'clean the pipe' when in fact they DID NOT clean the pipe at all - I still had a clogged pipe. I called multiple times to speak with the owner because I think this charge is WAY out of line for 20 minutes worth of work and NOTHING was fixed!!! I finally got Dolores (the owner) on the phone and she was completely non-sympathetic and rude. I even offered to pay a show up fee and she refused to budge on the $165 bill for fixing NOTHING! After a 15 minute conversation with Dolores nothing was solved so I told her I was going to let everyone know of her terrible service and she told me Everyone is going to laugh at you. I think was a very juvenile comment and not a way at all to run a successful business. I will NEVER use them again and I would suggest you not use them either!