I called early one morning explaining that my water heater sprung a leak during the night, and was 100% positive that I needed a new water heater due to its age. I expected to set up free quote, and expected it to occur in the next couple of days and didn't really expect a same day quote, but as I explained to Donna the situation, she sent her son right over to take a look, he arrived at my door in 15 minutes, I was really surprised at how fast and efficient everything transpired. He saw the heater and called Mark immediately as our water heater situation was very unusual, Mark arrived about 15 mins later and remarked that our heater was very unusual in regards to its size and placement. They immediately decided to disconnect it and reconnect my water so that we could have running water and no worries about a water leak or gas leak while we decided on our options. This was no easy task, but they did it without hesitation so we could stop the leak and have running water. They were honest and thoughtful in explaining our options with this unique situation. I was very impressed by how helpful they were,as you just don't see that a lot anymore, after they reworked the lines, they gave me quote on the spot and didn't rush me to make a decision. I spent the next few days researching and asking Mark some more questions. We went with Mark's recommendation and they installed our tankless heater, they arrived right on time, and did an awesome job!! They were able to get out our old water heater from a tricky spot and hauled it off, that in itself was impressive, as it was almost an impossible task. We are really impressed and thankful for their services. We will definitely use them again for future projects or needs and will recommend them to family and friends, thanks All in the Family Plumbing!