Description
Specialing in residential plumbing services
HISTORY
Established in 1999.
Our founder, around 18 years ago, was making quite a name for himself as a technician in his field. He had a knack for correctly pinpointing the source of plumbing issues and was well-known for over-delivering value on a job in terms of efficient, high-quality solutions. He decided to start Advanced Plumbing and Rooter Service to build on his personal success. Not too long after that, Bill--our founder and now-owner--made the executive decision to bring his skills, expertise, and ingenuity to the plumbing industry, full time. Backed by 20 years' worth of experience, Bill is now the proud leader of Advanced Plumbing and Rooter Service and its team of expert technicians who all share the same commitment to excellence, integrity, and value.
ABOUT BUSINESS OWNER
With nearly 10 years experience in the Austin area as a service plumber Mike is our manager and lead technician. He has spent his time working in all different areas of the plumbing industry learning the necessary skills, standards and regulations to help business & home owners take care of any issues.
SERVICES
Bathtub & Shower Repair, Water Heater Repair, Emergency Services , Sink Repair , Bathtub & Shower Installation, Faucet Installation, Gas Line Services, Pipe Repair, Sink Installation, Toilet Repair, Water Filter Services, Drain Cleaning , Faucet Repair , Water Heater Installation , Drain Installation, Garbage Disposal Repair, Pipe Installation, Leak Detection, Toilet Installation, , ,
Reviews
M J.
05/12/2023 12:00:00 SA
Dependable and thorough. They did a great job on my plumbing issue and saved the day! Would recommend to anyone who needs an honest, reliable, and fair plumbing service. A+
Friendly on the phone, BUT HORRIBLE IN PERSON. Mike came over to look at a water heater issue I was having last week. I paid a fee for him to come out because everyone else seemed to be booked. I just wanted it fixed as soon as possible. Mike was very annoyed that he needed to use a ladder to access the water heater even though I told him it was on the second floor over the phone. He was mumbling under his breath and upset he needed to do that. He told me that I would need to replace the entire water heater and would call me with quotes because he had to get to the next place. Never called me back. Since then, I called another plumbing service and they fixed the water heater for $180 in about 30 minutes. Stay away.
I called them today for a quote on a job. They said that they charge $40.00 because it pre-qualifies a potential client. Anyone that is not willing to commit to a minor assessment fee, is most likely going to waste their time. When I said that other plumbers do not charge the assessment fee. They said that my unwillingness to pay the assessment fee is a huge red flag to them. This has been my experience.
Kyle C.
02/06/2022 12:00:00 SA
My wife and I felt very threatened when Mike came to fix my clock toilet. He smelled like alcohol and was visibly agitated and often raised his voice and talk down to me like I was stupid. When I hired a different plumber to redo Mike's work, he showed me all the lazy bones shortcuts that Mike took repairing my pipes.
I had to them install a water heater because mine broke and I was showering in the cold. Guy came over with a dog and installed it but wouldn't really talk to me, very passive aggressive when I asked questions. I offered some water because it was hot down there, it's my boiler room. No AC. He ran out of my house without telling me he was finished or showing me that the hot water was back. At the time, I honestly was only focused on the sensual sensation that a hot shower could bring me so I didn't push the subject or call...nope, no hot water for me that night. No sweet release of a steamy session. There was no hot water. I wrote a post on Facebook and someone commented that there has been many stolen water heaters in the area. I couldn't believe it. I ran to the boiler room and searched all around the water heater and realized it wasn't new AT ALL! There were dents and mold on the front panel. I called the man and couldn't get through. For hours I tried to get someone on the phone. Nothing. Not only was I scammed with an old water heater but I also didn't get any hot water.
Tomika T.
03/04/2021 12:00:00 SA
Mike was very professional and courteous. Mike came out same day for my repair needs. Top notch service. I highly recommend.
Bill S.
02/06/2019 12:00:00 SA
Mike, thank you bro :)
My water heater failed (at the worst possible moment hahaha) and he quickly came to diagnose the problem and in less than 40 minutes from my initial phone call, he already had a new water heater at my house quickly. He came because he takes jobs from select home warranty. Select Warranty did not cover breaks in the water heater (that is ridiculous, whats the point ??). In an hour he already had my old unit out and was installing the new intake lines in an instant. The whole installation took less than 4 hours. He is very knowledgeable and I feel that I could trust him. He explained to me all the questions that I have about plumbing on the spot. He is personable, friendly and professional and I appreciate that.
He got me out of that bind quickly. The price was a steep for a water heater install (I realized that later, he did the job short notice i suppose it is worth the up charge to a certain extent) but he was prepared, thorough and the work looks solid. He gave me several options and fielded all my questions. His work is guaranteed for 2 years.
I did not do my due diligence because of time constraints. Regardless, he was quick and was straight forward with me and did quality work.
Mike is a plumber you can trust, give him a call he will take care of you as best as he can. I recommend him 100%
Brandon K.
10/06/2021 12:00:00 SA
Advanced plumbing and routing is my go to plumber. Mike is very transparent, sociable and extremely knowledgeable about all things plumbing. He came during the freeze and fixed my issues quickly and for a very fair price. He has also replaced my tankless hot water heater. Once you find one of the good ones you keep using them and hope they stay in business for a very long time!!
Kari P.
08/05/2020 12:00:00 SA
Mike was great to work with! He was on time, fairly priced, did excellent work and his communication was great! We will definitely be recommending Advanced Plumbing to friends & family!
Cory W.
06/05/2019 12:00:00 SA
These guys are the nicest, most professional plumbers I've ever worked with. Professional on the phone, punctual. Love their communication. This would be a five star rating except for the price. I paid $300 for them to clear 2 slow draining sinks of hair clogs. They arrived at my home at 10:00 and were gone just before 10:40. The actual work took less than 10 minutes.
In their defense, they showed me the price and I agreed to it, but that was before we knew how easy this job would end up being. I assumed it was a much bigger problem. Based on their stellar reviews I would have expected them to discount the work more after we learned how easy the repair was to complete.
I appreciate and respect that this is a small business and they need everything they can get to succeed, but I do feel that I was overcharged for the amount of work that was performed. I am not sure if I will use them in the future or not, but that's solely based on price. I would rate them 5 for service and 2 for price. I gave them a 4 star in the end because 3 felt too harsh.
Richie W.
07/08/2019 12:00:00 SA
Mike and Sarah with Advanced Plumbing are simply the best!!
I was recently having water pressure issues at my house and was sure that it was the pressure relief valve that was faulty, since my house is 13 years old and my neighbor had just recently replaced theirs. Mike came out and determined that the valve was indeed faulty and quickly replaced it and at a reasonable price. The water pressure was better, but still wasn't really the way it should be. This is where Advanced Plumbing really shined. Mike came back out and took his time to correctly diagnose that the pressure issues that I was still having were all due to my water softener system having some kind of a internal issue. He bypassed the softener to be sure and immediately the water pressure was fixed. He all of this all at no extra cost to me, which is really amazing, especially since he knew I still had a warranty on the water softener and thus wouldn't get any more business out of this job if it was indeed the water softener that was faulty. I got the water softener fixed a few days later and everything is back to normal. Mike and Sarah showed outstanding customer service and just as important, got the problem figured out in a timely manner and at a great price. They definitely have all of my future business and my wife and I will be referring everyone we know to them. Thanks for the great service!!
We needed to run a gas line for our laundry room so we could install a gas dryer. Luckily enough, we found Mike. He was more than patient and helpful throughout the entire process. He has a wealth of knowledge and best of all, was more than willing to share it. I had an incessant number of questions for him as to what needed to be done; he thoroughly answered each of them and would always ask if I had more questions. We also had a very short timeline to work with and he was more than accommodating.
As first time homeowners who just recently moved and had unforseen expenses quickly piling on, we were so incredibly grateful that Mike worked with us on pricing. He did an amazing job and gave us an unbeatable deal especially for the quality of workmanship he delivered. He even did a great job cleaning up after the work was finished.
We always hear horror stories involved with plumbing hires but Mike was definitely not one of them. We would gladly recommend him to anyone looking for a good, responsive plumber. Thanks Mike!
Tony M.
06/09/2020 12:00:00 SA
Friendly guy, knowledgeable and courteous. However, very expensive. His estimates were almost 80% higher than other plumbers.
Called for inspection of plumbing fixtures and pipes. An actual person answered the phone. He was out the next day. Wonderful service from a LICENSED plumber. Very polite, quick, on time, knowledgeable, and helpful. Highly recommend.
Mike was very knowledgeable in imparting detailed knowledge in exactly what needed to be done. He also was very personable and prompt. I highly recommend this company, as well as this particular employee.
Mike is wonderful! He has done work for us a couple of times now. He is reliable, knowledgeable, and always prepared with the appropriate tools and equipment. He does a great job of explaining what he is doing and why. He is very professional and goes out of his way to help. He has even responded quickly to after hours/weekend problems and very affordable. This is a great family owned company!
Mike A.
03/06/2019 12:00:00 SA
Fast, reasonably priced, professional, and knowledgeable. Advanced Plumbing is awesome. Mike was dispatched when I accidentally drilled through a copper pipe in a bathroom wall. He took the time to explain the repair and new technologies available. In total from phone call to repaired, 2.5 hours. I will be using Advanced Plumbing exclusively in the future.
Karen W.
12/01/2018 12:00:00 SA
Mike from Advanced Plumbing was wonderful. He came out and assessed the problem we'd been having in our master shower. For years, the faucet had been wiggly and the water pressure was so low we could hardly rinse off. Mike repaired this problem efficiently and skillfully.
He was professional, friendly and courteous. The cost was reasonable and included a new faucet and valve for our shower. He needed to access the plumbing through a panel he created but he cleaned up after himself very thoroughly. We would definitely call Advanced Plumbing again for our plumbing needs.
Morgan L.
08/09/2018 12:00:00 SA
I have used advanced plumbing for a few projects at my home. They are so wonderful and do an amazing job. Michael made sure we were happy with each and every project from our dishwasher install to toilets to a new bathroom vanity. Can't say enough wonderful things. Will 100% be using them again for my next plumbing needs.
Adam M.
04/08/2019 12:00:00 SA
The only place you want to call. I've had them out for a leaky shower and a leaking water heater. Every time, Mike thoroughly explains my options and goes through why everything is happening. The prices are better than fair and what's most important is you know what you're paying for. I don't even worry about potential plumbing issues in the future knowing there's someone so reliable in my area.
Erika M.
10/02/2018 12:00:00 SA
Advanced Plumbing was very responsive, kept me updated on arrival time, and was able to come out on short notice. They sent out Mike, who was very considerate in our home and took the time to talk us through our options and process before replacing our shorted out water heater. He went out of his way to find the largest capacity tank possible that would fit into a tight space (at our request). He also spent a good amount of time checking to make sure everything worked post-installation and adjusted the water temp to suit our needs. He also repaired our tub faucet after recognizing an issue with it, and now it works so much better. Competitive pricing. Highly recommend them.
Similar Items
JALI Handyman & remodeling