Called Absolute Plumbing to change out a bathroom sink. I was scheduled between 2-4 pm on a Monday afternoon. When it was getting close to 4 and they had not arrived, I contacted the office to get an update. They called me back and stated someone was on the way. Within 15 minutes, he was there and completed the work in about an hour. Very nice and professional. Come to find out that the original plumber assigned to my job ran into problems on the job before me. It happens, I know as a general contractor. Since he had gotten busy and did not call in to the office, he was now late for me. The office dispatched the owner immediately to take care of my repair.
When he was completed, I get my wallet out to pay him. He stated, no, we were late so we will not charge you. I was shocked. I insisted that I pay him. He had performed the work and I wanted to pay him. He said no again. I told him I was going to call the office and pay. He said they already knew and would not accept my payment. I questioned him about it. He stated that is not how they run their business. They had scheduled to be at my location at a certain time and they were late. If the customer has taken the time to schedule their time for the appointment, the company has to do give it the same priority. He stated it was a mistake on their end.
As I stated before, I am a business manager for a general contractor. I have worked with contractors for many years. Never have I had a contractor provide this level of customer service. Almost all contractors I know are late. You are lucky if they show up on the day you have them scheduled. Either way, if they do show up, they will still charge you. They do not care about your time.
So, for Absolute Plumbing to provide the customer service at this level, you should at least call them first. They warranty their work for 1 year. Plus, I found out, they give free estimates. Most contractors today do not give free estimates. So, if you are in the Flower Mound area and you need a plumber, I highly recommend you give Absolute Plumbing a call first.