ABC Home & Commercial Services

Was charged a premium to have backflow and prv valve replaced. Plumber cracked valve box for irrigation backflow valve, reinstalled valve boxes 2 inches above ground ( could no longer mow grass around boxes). And plumber left 10 valve box without cover before a 1plus rain. Pressure for house was also installed too low. Asked to speak to manager and never received a call back. Texted plumber to increase pressure.Spend 2 hrs replacing valve boxes. Next day plumber installs incorrect valve box cover and doesn't correct pressure. Spend another 2 hrs buying new 10 box and replacing it with proper fitting.

Management did eventually reach out to correct my concerns. Hopefully this was just a one-off situation.

I would give negative stars if I could.  They are expensive and worthless.  My yard looks worse now than when I hired them.  They lied to me about what would be done. It's always ok next time but apparently next time never comes. DO NOT HIRE THIS COMPANY FOR YARDWORK!!!

Check out the pics of their expert service

We are very pleased with our seasonal HVAC Maintenance Plan. ABC Tech, Tino Leal has serviced our units several times over the years. He is professional, knowledgeable and is customer oriented. He helps to educate us regarding our system to ensure optimal performance keeping our Utility costs down. Easy to set up appointments, discuss service needs and always on time.
Thank you ABC for hiring top notch people and keeping them cutting edge.

Our next door neighbor uses ABC for lawn service.  They arrive early and are done by 8 AM.  
OUR COMPLAINT IS THE NOISE.  Their gas powered leaf blower is extremely loud and runs at full speed for a good 20 minutes at that early hour.  I don't think it has a muffler.  It's just inconsiderate to make that much noise before 8 AM.  
Our neighbor passed on our complaint to ABC by email but it was ignored.  So the aggravation continues.

This is regarding handyman services. Requested two corners of fascia board to be replaced, maybe 12-15 linear feet altogether. Speaking to the estimator, Bob, I understood the 4hr minimum and a potential for overtime charges. Fine, I know the job could be done easily in 4hrs because I've done it myself but just don't feel like doing this kind of work any longer. So I get a call from the technician, Dan, who immediately, I mean immediately begins to tell me that a half-day will definitely not be enough time to perform the work. I explained in detail what needed to be done and he began regaling me with his carpentry prowess. Great, I love good work and I am a pretty good carpenter also so I welcome and appreciate workmanship. Dan continued telling me any number of different reasons why he could not do the work in the allotted time. After expressing my frustration with their estimating process I point blank suggested that Dan come give me 4hrs of hard work and he could leave promptly thereafter to which he replied that he was disinclined and he didn't like dealing with strong personalities. Well, cry me a river, Dan. I could go on in more detail but I want to get to the heart of the matter. Their estimating is lousy when they don't look at the job and tell customers about the 4hr minimum. It leads to precisely this kind of miscommunication. Additionally, it lends itself to precisely this kind of abuse with the technician, before even seeing the job, is trying to add more hours. It is a bait and switch plain and simple. And, if anyone at ABC replies to this I will assure you the first thing out of their mouth will be about the lengthy time in business and their integrity as a cover for this lousy and abusive system. One last thing, as I was speaking to the estimator I determined that if the technician needed materials the time spent running to fetch them would be part of the 4hr minimum. So, I got the necessary lumber, paint and painting supplies, caulk, ladder and even set out saw horses, extension cord etc. They are sitting in my yard in position for the work. All that dude had to do was show up and provide 4hrs of work, exactly what I contracted for...not one thing more and certainly not for more hours before he even showed up for work. 100% DO NOT RECOMMEND

I scheduled an appointment to have my yard sprayed for pest control and was told it would be $199. They booked me for the following Thursday and took my card information and said they just needed it to hold the appointment. That day my card had a pending charge and was then taken out 3 days later without ever providing any service. I don't know about you but I like services to be rendered before I pay. I found a more affordable pest control business who not only completed spraying the yard but inside the home as well at only $175. They also received their payment after services were completed. The ABC scheduled appointment was for tomorrow and Im still waiting for my refund. I do not recommend.

Caught their yard workers busying blowing the leaves from their customer house to my yard.... He looked dumbfound when I stopped him ....Why not blowing the leaves to her driveway and scoop them up?

Our exterminator Ed Brander did an amazing job took care of all of our questions and left us with no worries that our bug problems would he taken care of!

You have to wait 3 weeks for a handyman qoute. This is totally unacceptable!!!! Will not try them for any other services. This was my first and last call to this company.

Started working with them to scope a gas line install project in Sept. Took forever to get a formal proposal. I put my deposit on the project on Feb 3rd and here we are almost 2 months out and they are still far from completion. The continuously reschedule workers or schedule them then nobody shows up. I'm having to program managing them every day to ensure they are keeping their commitment to work. I escalated to a manger Michael Marugo several weeks back but nothing has changed. I'm having to push back the install of an outdoor kitchen and fireplace projects while i wait on this job.

We were having a problem with wasps getting in the house. I called ABC for pest control and they answered immediately. They sent someone out for the free consultation the next day. After that I was supposed to schedule the appointment to take care of the wasps but I missed when they first called me, and forgot about it. They called me again a couple of days later (thankfully). Everyone on the phone has been so nice, everyone that has come to my house has been super professional and kind.

I clicked on a Facebook link to have ABC come out to spray my yard for weeds for $20 one time, I payed via PayPal the $20 requested. They came twice then charged me almost $200 for visits that never occurred  and turned me over to a creditor when I refused to pay for services that were never rendered. I called and was supposed to speak with someone higher up but it was a constant game of phone tag. The simple truth is there is no contract and no request for the services they are charging me for. I will be fighting this until they right their wrong.

After ABC cleans my windows they shine like new and I feel great about my home!  Thanks ABC!

Where is this guarantee
I paid. Nearly $900 for initial treatment then $57 every month and the rodent issue persists.
The technician Larry Olsen was suburb. As a courtesy he would rebait traps. This customer service is appreciated and goes a long way in keeping me as a loyal customer. New tech Joe barely spent 2 min servicing the home interior. So where is this guarantee???
I refuse to let technicians with no work ethic in my home to continue servicing.
Supposedly service Mgr to call me to discuss as they cannot change assigned tech Joe. I was told Rudy was taking Joe's place, now Joe is coming. I don't want technicians with no work ethic in my home especially since I have paid neatly $1500 and the rodent issue persists.
So where is CEO to stand behind this guarantee?  Do I need to file a BBB complaint???

They also put Christmas lights up for an arm and a leg. The guy who poked our eyes said if a light goes out just call and they will be here right away.. 5 weeks later.. still waiting. They only put lights at the top of the house and they stop at the very front edge.. they don't go around the corner or the side to trim the side. They are very expensive .. we were suckered into believing the sales guy.  I have a modest house.. for the cost o could've gone on a trip ... said no but my husband fell for it.. like I said still waiting for the replacement of two bulbs!! I wouldn't trust them with my lawn!!
Still no lightbulb replacement!!

My husband and I had a squirrel in our attic that we attempted to remove on our own with live traps but couldn't catch. We hired ABC to come out and take care of our pesky roommate. Brian was the first person I dealt with who did a thorough evaluation of the situation. He was so helpful and on time. He answered all of the questions I had and gave me the price for the full job right then. Soon after I received a call from ABC to schedule my service which was then in less than 48 hours. Everything was so quick. Ed came out to our house to secure our house and make sure the squirrel was gone and couldn't get back in. He came out to the house a total of 4 times for the initial work and then to check traps just in case the squirrel was still there. Ed was very friendly, professional and on time. Communication was perfect. I could not recommend this team enough for any of your pest control needs!

I got a new AC system from them. While I believe I got quality equipment installed in the end, it was a really bumpy road to get there. There were multiple appointments where ABC no call/no showed me which just caused additional delays. The sales guy also kept making promises the company had no intention of keeping causing every interaction to be a fight just to get them to do what they said they would in the first place. Zero professionalism across the board. Defiantly would not recommend to anyone.

Wow.   I can't believe all the negative reviews on yelp.   I completely disagree....every person, without exception, has been fantastic to work with.    We have had them do everything from bi-monthly pest/rodent control to ac repair and electrical.   They have bent over backwards on our rodent control issue and when they had to remove some brick from the outside to get to a trapped creature behind our bathtub, they took it out extremely carefully so we can easily repair it.

Are they expensive?   Maybe so.    But they stand by their work and are reliable.   I'll pay extra for that every single time.

For the second year in a row the holiday lighting crew failed to show up until almost dark to put up our lights which ended up being delayed until the following day. Go with someone else if you can. Not really worth the money.

I have only great things to say about ABC. I have (hopefully, had) a rat problem which appeared when we were gone from our home during Christmas...from my initial visit from Darrell, who came & did an in-depth inspection, to Bo, who came today, sealed the entry points and set traps for my little friends - there are no complaints! Both gentlemen were professional and thoroughly explained what was being done. I am very satisfied with their work so far - two follow up visits are scheduled to check and/or reset the traps. Now some may say they are pricey, but in my opinion, you can't put a price on peace of mind! A follow up review will be made in due time.

I use ABC for HVAC and plumbing.  Renovating our kitchen and wanted to branch off existing gas line to add gas range.  Santiago did the work and he was friendly, professional, responsive and thorough!

Won free A/C checkup for a year.  The A/C guy came out and cleaned stuff and turned off stuff and then told me the compressor was out and also left my water on that he used.  I did not notice until I checked 2 days later that water was on.  He was trying to charge me for anything and trying to get me to buy a new compressor or new unit.   He left and I had my regular A/C guy come out and my A/C guy found stuff unplugged and checked whole system and nothing wrong with compressor.  Would give 0 stars if it was an option.

ABC does a great job for us.  Home is done by J R.   When he was here last week I had a medical emergency & he helped us until paramedics arrived.  He called my husband to get status for me.  Thank you so much.  

Next week we get rodent ser
vice.  Judy did the free inspection that includes her going into attic.  

great job by these two people.

Sir,

Pardon me for being skeptical.  I have been asking to get that shrub replaced for over 14 months.  I have paid for a fungal treatment for shrubs that did not have a fungal issue.  I have had several of your employees tell outright lies to my face, and via every other form of communication we have had.  I had to terminate your services with a legal warning to keep your employees off of my property under pain of facing criminal trespass charges.  All of which started because your crew sprayed chemicals inappropriately on my shrubs, and then tried to get me to replace the very plants that they were killing

After a few years of service with this company I have now cut all ties with them due to a few factors. First, their services are all a bit pricey. That, in and of itself, isn't a problem. I was happy to pay a premium for superior service but when service becomes mediocre (at best) the prices they charge are simply not justifiable.

The first major issue with their services I had was with their landscaping department. The landscaping jobs have been atrocious the last two times I commissioned work form them. They nearly killed two separate rows of bushes and only offered to use some fertilizer on them to try and get them to bounce back. In other words, they would not offer any sort of price break despite the fact that their work was woefully inadequate. In the end it took 3 months but the bushes are finally back to normal and I plan trim them myself from now on rather than have ABC destroy them and make them look terrible without apology. After that I decided to no longer use them to do landscaping work but continued to use them for other services.

Next, they began to drop the ball when mowing my lawn. Occasional accidents happen but over a few months the occasional accident became the rule, not an exception. They cut a cord for my outdoor flower bed lighting without telling me. They mowed over a beautiful bush that was flowering at the time. They left the gate wide open. Every time it was something. It was very annoying but I just accepted it as possibly a bad series of accidents. I didn't cancel services for this alone but after the next issue that came up it played a role in my cutting ties with the company completely.

The final straw was when I canceled pest control services. I actually didn't have a problem with their pest control services, I just wanted to save a few bucks and decided to cut it out for a while. I used their online system to cancel the service and then called to make sure my cancelation request was accepted. I was assured that it was and that there would be no more scheduled pest control services to my home. Well, about 3 weeks later, I got a postcard and e-mail telling me I had a new pest control service scheduled. I called them up and told them to cancel it because I was no longer under contract with them. They agreed that I wasn't and that the service should not have been scheduled and then they canceled the service. Nobody ever came to do any pest control, just as was agreed. However, the day after the canceled appointment I got an e-mail telling me I was being billed for pest control. I called and told them about the issue and they assured me both that nobody came out and that they would erase the bill. About a month later, the bill was still there. I called yet again and they tole me they could not just erase the bill, that they would need to review the phone calls to make sure I canceled service and to make sure nobody came out. That was the last I could take, I told them to cancel all services I had with them including HVAC services.

Bottom line: They are grossly incompetent at best...dishonest at worst. I advise you to say away from them and to seek services elsewhere

ABC did an awesome job trimming our trees after we moved into our new home. Jesus and Isaac (our tree trimmers) were very friendly, respectful, conscientious, hard working and skilled. They even helped haul in some heavy furniture. We couldn't be happier. Big thumbs up!

Just had my Oak trees trimmed in my back yard. I must say that the two guys who did the work, Isaac and Isaac (really) were excellent. They were very professional and did everything that was on the estimate. Would highly recommend them to anyone that needs tree service!
Steve B.

Must be posted some false landscaping pics because they did a poor job of my yard I could have paid a neighborhood kid to do a better job

I can't express my appreciation to Ricardo and Ricardo from ABC.  After the huge wind storm the night of the 22nd our outdoor wreath and lights came down.  I was certain that there was no way that the Saturday before Christmas that someone would come out to fix them.  Much to our surprise up pulled the ABC truck!!  I can't say enough about the excellent customer service ABC has always proved or my gratitude for getting my Christmas decorations back in order.

Ridiculously overpriced.  Wanted $811 to come do basic MOW services for 2 acres the first time, $528+ every time thereafter.  Their letter stated they were confident you will enjoy all of the benefits ABC can provide for your home.  We are confident they are out of their F-ing minds.

The back yard was filled with those Velcro-type burr plants, and the dogs were covered with burrs every time they came in the doggy door.  We have a HUGE yard (.4 acres), and it was beyond me to get it properly cleaned up - there were too many difficult to reach spots along the long fences.  

ABC came out and got the job done.  They sent two guys who arrived early and immediately went to work.  They moved the heavy stuff that we could not, and they mowed, did full weed whacking, poisoned the bad growth in the chain-link fences, and cleared up piles of brush.  Those two guys worked through the heat of the day and busted their tails to take the yard from horrible to presentable, and even got rid of about 99% of the burrs.  

The dogs now can run freely without being covered in burrs, tho there are a few they still pick up because of what is laying loose on the ground, but even that will go away with a little time, mowing (which I can now do because there are far fewer obstacles), and then pre-emergent, when the time comes.

I will admit that I could have bought several lawn mowers for the price I paid to have them do the work, but they saved me weeks of work, did it very efficiently, carried off all the refuse and limbs, and generally did a bang-up job rehabbing the back yard.  I am VERY SATISFIED with the work they did, and will definitely call them again when I get overwhelmed with the yard work!

And, I didn't even have to pay when the work was done, they sent me an invoice, which I paid online.  AWESOME!!!

Thank you, ABC, you guys ROCK!!!

The one star I am giving is purely for the fact that when you speak with someone on the phone they are not rude and are pleasant enough. Technicians who come out are clean and polite...okay, maybe I should have given two stars. However, their service does not work...they walk around with a small regular aerosol can with a red straw on it and spray minimal points inside house...hence I have roaches running freely! Whatever they use it does not kill them.  I cancelled my service in July...over the phone we agreed that I would have one last service in August and that August payment would be last.  August ran away from me as I had major abdominal surgery to remove a cancerous node and when I called today (September 4th) to arrange for final service they said they could not help me ...that it was too late.  I said first of all your product doesn't work and secondly shouldn't they have called me to schedule? I never write reviews but this was not a good way to do business! Very disappointed.

I gave them one star because cannot give them anything lower.  Each word in a job with this company must be read very carefully.  They will nickel and dime you to death, services are too expensive and at best mediocre and their sales people....better not go there.   Find someone else as you will be better off.

2013 was my third year having ABC install my holiday lights.  This year was a disaster.  Apparently, the crew that took down the lights last year completely shredded the wires in their hurry to complete the job.  This year, ABC had to come out at least 8 times (not counting install and take down) between November 21 and December 30 to repair shorts in the wiring on large sections of the lights on the house.  The lights were off on at least half of the house for at least half of the season.  They tried to blame the problem on the deer, the weather, each other, etc.  When the division manager and I spoke, he ASSURED me that the one guy who  seemed to know what he was doing would be here to supervise the take down.  He did not show up.  I now have no way of knowing whether or not my lights will even be useable next year.  The supervisor for holiday lights called me to say he was sorry, but something happened and he's only human and he can only do so much...SERIOUSLY??

If you are cosidering using ABC for holiday lights beware!  The service definitely deteriorates after the first year.  Once you own the lights, they don't seem to care whether or not they remain in good working order.

Very professional from start to finish. Bobby, the scheduling receptionist was very accommodating and made extra calls to try and get us scheduled earlier. The service was quick and efficient and they got the entire house sealed up and good-to-go in a quick amount of time and at a great price!

Their employees are rude and insolent. They advertise rodent service and then after coming out to my home say sorry that's only in Houston and Austin, too many Mexicans in pick up trucks doing it on the cheap in San Antonio. Funny for them to have radio advertisement on this and then refuse service and even sad to be racial about this in San Antonio.

Horrible prices, I swear they quote you on ridiculous amounts and assure you we won't find anybody else lower. If you think that's bad there service is the real killers, you'd almost assume they are joking with how bad there work really is. I don't even wanna go into the phone conversation, You tell them what you need done, this guy says and I quote What does that have to do with me You think he might be joking with that too but he is dead serious, I had to back to talk to some one who wasn't good just a little less disrespectful, Do not, I repeat do not waste your time with them, your only paying for high priced asses who do jobs a 7 year old with some sheers could have actually done better, I'm serious about that too.

ABC does a great job with pest control and just installed a nice mosquito repellant system to protect our six year old. Thanks!

I have had trouble with my sprinkler system for several years.  I had my entire yard removed and completely resodded.  I knew I would need a lot of water and I did not know where to look for a good company.  I call ABC LAWN SPRINKLER Co. and they completely reworked my system and now I no longer have any problems with my system.  I have them come by regularly to see that all is well and they have kept it running correctly.  I would recommend them to anyone.  The price is also right.

Tom T. Fenley, Jr.

ABC has responded on so many levels with professional, quality service that I want to share my experiences.  My comments are in regard to lawn and sprinkler service.  About a month or so ago I noticed a discolored area, 30 inches in diameter, in the middle of my lawn that appeared to be dying.  It was in-between quarterly fertilizer treatments and a recent ABC check of my sprinkler system by Ray Jr. so I knew what it wasn't.
ABC called and scheduled follow-up service within a couple of days at no charge.  Eddie, the technician that takes care of my lawn treatments diagnosed and treated the problem.  The disease process was stopped immediately and my lawn has totally recovered.
I realize this doesn't sound catastrophic but prior to contracting with ABC years ago my lawn had a huge die out and ABC diagnosed grey spot leaf fungus and successfully treated the problem.
The employees of ABC are on my team and I appreciate them!

Do NOT use ABC Pest & Lawn for services. I had them come out over the weekend and give me an estimate (which wasn't cheap BTW) to cut my grass. My regular lawn guy has been unable to come out for two weeks now and it needs cutting really, really bad. That being said I was told they would be here on Tuesday; by 3:30 pm they had not showed up. I called them on my way home from work and was told they were running behind and they would be out by the evening (no later than 8:00 pm) or first thing Wednesday morning. I knew they weren't coming Tuesday evening...not with the 3rd game of the NBA finals starting at 8:00 pm (Spurs vs. Heat).

Today (Wednesday), I get home from work and the lawn has still not been cut. I called again and was told the reason they couldn't come yesterday was because the gate was locked. They had no reason for not coming today. I call that BS...I left the gate unlocked and found it still unlocked when I got home Tuesday. I even told the person I spoke to on Saturday that I would leave the lock so that it looked like it was  locked and even asked her to let them know to lock it up when they finished. It was unlocked again all day today and I had to keep dogs locked in my house two days in a row because the lawn was supposed to be cut.

Why can't people do the job they have been hired to do?

I would like to thank Tony, with ABC Home & Commercial Svc's, for his help and great customer service. Tony was originally called out to give an estimate for compost. While he was here, he educated me on a lawn issue my husband and I have been combating for years! I will be scheduling to have the needed treatments performed. All of my neighbors complemented the professionalism of the gentleman that performed our compost service. They were very pleased with the equipment ABC uses to spread compost. They also complemented the gentleman for cleaning the side walk and leaving everything in a better condition than it was when he started. My neighbors all had their compost done at the same time by another company, and there was a lot of compost left all over the road and sidewalks. This company does 7 homes at once. They come out with a trailer and shovels and dump compost everywhere! It gets all over the car tires and it makes the drive ways and rode took and smell descussting. My neighbors have all promised to contact ABC next year! The ladies in the office are very pleasant and knowledgeable. I love that you can call them and you don't have to explain much to them. They are up beat and seem to already know what you need! Our yard looks great, my husband can't stop looking at it! Thanks to everyone over at ABC!

i have used ABC for years. They offer great services and I highly recommend this company.

ABC did a terrible job on the first visit. They didn't remove old debreu before adding new.  The service on the total yard look as though a teenager who really didn't want to do it' had completed the work.  I cancel the service contract and will never use there services again!

Havent used their pest control services.  Was interested in the Christmas Light installation.  Sent 2 emails with no response.  Just called and the lady said 500.00 minimum.  Okay, for my house to look good, I'll live with that.  Asked me when I wanted it done, I then asked for an estimate.  That usually comes first!  We were going to set up an appointment until I said, anytime after 5:00.  She interrupted and said Oh no, we only do estimates from 8:00 to 5:00.  In this day and age?  My husband and I both work so this can't be done.  I'm reviewing today because with all the scammers out there advertising they will hang lights for those of us who can't, I wanted to go with a reputable company.  ABC  may very well be reputable but they are sure not flexible.  I'll be looking for someone a bit more willing to accomodate the customer.

We use ABC for our pest and lawn and really like the service.  We recently used their electrical services and our electrician quickly diagnosed the problem and fixed it.  He was friendly, knowledgable and even helped us out on our bill by telling us about their frequent user point system.  Doesn't get any better than that!

I prefer to use local, non-franchise, companies whenever possible.  We have used them for pest control for several years and with new turf installed, used them for aerating and composting.  They show up on time and do the job quickly and efficiently.

One of our evicted renters left us with Bed Bugs. I called a local company, 1 visit for an evaluation and 3 days later they said they could not do the job. They refered me to ABC. We set up an appointment where they said they would be out on Friday, if not Saturday between 8 and 10am. They didnt show up, call or return any phone calls. We called back Monday and complained. On Tuesday they came out and took care of the problem without any more issues. I feel confident that they did a good job, I just was not satisfied about the fail to show up as promised, no return phone calls and the overall time it took to get them to come out and treat the problem,