Nashville Electric Service

NES is the worst company for customer service I have ever encountered. Their phone system takes you in circles (just try it by calling 615-736-6900), so no one ever takes your call. This would make great segment for The Late Show With Stephen Colbert. NES has a 'monopoly' on electricity. This is a great example of why the free-market and competition is effective for customer. NES makes Comcast's customer service look awesome. Their CEO Decosta Jenkins and all their board should be very embarrassed that they allow this to exist for their customers.  wsmv.com/story/24821935/…

Welcome to Nashville! Welcome to NES POWER! Tony in account set up department was efficient, knowledgeable and kind advising a newbie on how to set up service. She provided valuable information pertinent to me not seen on the website. Thank you for employing polite and engaging people, it is appreciated!

They are a scam and worst power company you could ever work with don't waste your time or sanity with them, i left for a weekend trip and got stuck in the north because of a blizzard, maintenance crew visited while i was out and told me my power was out and they couldn't fix the problem i've been having for weeks and my fridge was emitting a horrible smell, i tried calling in to fix it and got sent to a supervisor, this company loves to try and put the blame on you, kept telling me that i probably don't have money in the bank for the bills and it turns out that i owed late fees and reconnect fees for the last 3 months, when setting up auto pay through the bank they don't take out payments then try to blame the customer, supervisor seemed annoyed i was calling on a saturday and kept telling me there was no people in the office, then eventually said she's gonna send me to someone else and then hung up on me, called back immediately and got sent to a different person saying that the office was closed now, seeing how bad this company is i went in person when i got home since they can't hang up on me there, the clerk was rude, told her i need a manager and sent me to a normal guy, when i told her i needed a manager not a normal worker she just said i need to speak to a rep first, which she is but shooed me away and kept saying i need to talk to him first, when i got the manager he did not care for what i had to say at all.  I was supposedly 3 months behind on payments and they don't call, text, email or try to reach out at all, i do receive letters but only after they've shut my power off and i pay over the phone, the manager said that they do not reach out at all and if i'm not getting letters from them it is not their fault they are not the postal service.  I kept telling him that i hear nothing from them and i am very busy, the only way i know if my bill was paid or not is if my power is on still since they have shut my power off 2 months in a row since they didn't take auto pay, the manager just kept saying that they don't save any info and if i don't hear from them i need to call in and make sure it's paid and it's not their fault, the only late notice that they send out is printed on the letters they send, which i do not receive but he didn't care, he would not remove the late fees or reconnect fees and just let throwing the blame back at me, how am i supposed to know my payments go through? i tell him i set up auto pay with the bank and my payments have gone through before, then acted like i was wrong and explained how their auto pay works, the manager liked to keep explaining that they do not save info and do not call or text customers about their account, but there's an option online that i signed up for and not getting any reminders like i used to? He told me there was no such reminder system, but here it is right on there website where you can sign up.  If you have the chance to avoid this company please do it at all costs, weeks worth of food rotting in my fridge and they do not care that a supervisor hung up on me trying to get it back on. They will try to make you pay late fees every month and employees are rude, avoid them if you can

This organization has a lot to catch up to the modernization. No online options to start an account or verify your identity. Every-time you call customer care, you have to wait for at-least half an hour to talk to a representative, no callback facility. Even if the call is dropped they don't care to call you back. I'll keep updating this based on my experience. I guess this is company's way to say - 'Welcome to Nashville'

After 30+ years as customer my move provided the worse.  Was told when transferring service to wait for paper bill so would not pay twice.  Well never received then got notice online site past due.  Where is the paper bill?  No where.  Relocating finally after this COVID mess next year and glad to say goodbye.

NEGATIVE STARS!!!!!!!!!!!!!!!!!!!
Worst customer service experience I've had despite living in several states. Unprofessional, degrading CSR's. Zero notifications. They take advantage of people and don't give 2 s**ts!

Kudos to NES!  They have always been quick to respond to power outages in our area but this time it was just our house alone that suffered a power outage and yet they arrived EARLY Sunday morning to save us.

A giant tree fell and crushed our garage taking our main power cable with it.

I have lived all over this country and never have experienced such an unreliable utility company as this one in my life. I lose power almost any time it rains harder than a drizzle or if the wind blows more than 20 mph. It is very routine to have power loss for 2-3+ hours after a moderate storm.

If I could give them zero stars I most certainly would. This company is a nightmare. Their customer service is non existent. Calling them is a waste of your time. I cannot wait till I can move far enough away from their services that they provide.

NES... their customer service department is always very helpful. I am always able to get through very quickly and they are always able to resolve my issues in a timely manner. I recently had to drop off a plat for approval and Paul reviewed it within 24 hours. That's quick!

NES employs some truly awesome people. I've had to contact NES a couple of times about perilous power lines, and every person I've spoken with from the company has been gracious, knowledgeable, and prompt with a solution!

Their customer service is superb. Well done NES. I wish you provided internet services, too!

I have been a customer of Nashville Electric Service for 3 years now only because they are the only option, never have I been impressed with them or their service. If there was another option that was more expensive I would have gone with them when I moved here. outdated bill pay, and bad service, but stuck with them

My power has gone out I believe 3 times because a neighbor doesn't pay their bill and they don't have the meters marked properly. They send someone out and charge a service fee to fix their mistake and then it happens yet again.

I always get really good service here, people are polite and truly helpful. It seems very good and safe during covid times as well.

The worst call in auto pay system I've ever used. If I wanna pay my bill it should really be easy and fast, don't keep me on the line for an hour while some pre-recorded voices goes over every scenario imaginable before I can simply pay my bill.

The transformer on the road in front of our house is spewing oil all over our driveway, landscaping,..just a mess everywhere. I tried to contact NES for help and have had no reasonable response-just tele-robots.  The crewmen sent (after calling 911 since NES has no emergency contact) basically said, you'll hear a big boom and then lose power and left.  Did nothing.  They have no competition, so they don't have to have good customer service.  In the meanwhile, my yard is an environmental disaster.  And the oil is still spewing out.

you can't even talk to anybody ... just goes in a circle so they don't have to talk to you

The worst experience I ever had with any utility company and definitely among the worst with any company at all! Within the past five years, I have experienced several issues that are due the the company's inefficient and ineffectual policies/attitudes. Every time, I move into a new address, I need to physically show up there to provide ID's. Perhaps that's because I am an international student here. However, I have used other utility companies in other cities. None of them ever asked me to go to their location. Everything was done online or through a phone conversation. Also, none of them required any security deposits as NES asks when you are new in Nashville. Their website is also buggy and I have had several issues. I hope these things will get better gradually especially as more people move to Nashville and the demand increases.

..One of the worsests customer services I have ever experienced in my life!
After waiting for 47 minutes to get someone on line. The IDIOT named Mike finally answered. I asked why is take this days to wait so long, this IDIOT representative puts me on hold again and after another 10 minutes call was intentionally dropped. What is wrong with this people?!

I called nes to transfer my service. They disconnected my services. They disconnected my service 2 day earlier than they were suppose to.  They connected new service.  I called back to have my service turn back on.  They require $250 deposit  for 2 days.  They charged $0 deposit to transfer service.  I'm sitting in a house with no power in 90 degree weather.  Only is Tennessee!!!

Absolute ineptitude already. Trying to be a new customer. Waited 20 minutes for someone to come on the line finally since NES is obviously still in the dark ages and isn't aware of signing up for things online. Get Bre on the line who advises she's not in the right department (despite having selected start new service) and get transferred to the correct department and have to wait another 20 minutes. Finally get someone one the line and despite having very good credit (according to all three credit bureaus),  have to pay a deposit which they can't provide reasoning for. Fine, I've been on hold and have to get this done. Get put on hold by this new rep, Josalyn R, for now 8 minutes so far and she STILL hasn't come back to the line. No wonder people are leaving Nashville in droves if this is what you can expect from the basic services!

Absolutely the worst electric utility east of the Mississippi. The people are more or less inept. They schedule their work when it's convenient for them rather than their customers. They have more so many outages for minor events than anywhere I've lived.

NES services all of Nashville Metro with electric service and we recently reached out to set up new service as we will be relocating to the area by years end. The headquartered location sits in the heart of downtown Nashville in a large ominous, all stone building overlooking the city - for those needing to stop in.

While we have not yet discovered the true nature of their electrical service and such, I can speak to the service received through the initial set up of our account. We are so used to being able to accomplish so much online, that it was a little surprising and annoying that the only way to set up new service with NES is via in-person or phone call. Since we are not yet in town, we called in to get things set up. Once we got to a Representative, the process was very simple and straight forward. It took us all of 10 minutes to set up service in full.

Outside of our initial wait time and the limitation of online set up things with NES have been positive so far and we hope to continue that once we relocate!

Did I just leave an Electric Service happy as a clam, yes I did.

The staff is incredibly helpful here and the wait was not long at all to get my services turned on.   Quinton was super nice.  Really funny and had a positive personality.

If you have good credit, you don't have to pay a deposit fee, which is great if you are spending all your money on your new digs!

We lost power to our condo and contacted NES.  They came within a reasonable time and power was restored.

Service is very slow, low staff, building is a mess, structure of the inside is hunting. Seems like a beat down teared down michigan looking place

5 minutes of rain, and now going on 4 hours of power outage.  Man, you guys are not good at what you do.. Thousands of people without power, clear blue skies, wtf is going on with you guys....

You know that exact moment when you realize that you need to deal with an issue and take the time to call a Customer Service department?
I sometimes groan out loud as I am jaded and from my previous experience, it normally means spending some unfortunate time with an individual who doesn't really value that you're a customer nor care to offer you up some service. Ah.... good times.

However, in the case of NES, I can put my foot (ever so gently) into my mouth and say that both the call-center and HQ representatives have been efficient, professional, and very helpful. Whether it was an issue with my meter to confusion with my billing or a change of address, they have been on the ball.

Mad props.

My time is valuable and so are my funds but I don't mind as much stroking a check each month when I know that I am being taken care of.

Monopolistic company with terrible customer service that won't allow you to do anything without either waiting 30 minute on hold or physically printing a form, writing your PII data by hand, and faxing it in. Aweful.

Terrible customer support and online payment system, which needs reworking ASAP. Their system will accept typos on checking account numbers as payment successful, but if it is incorrect, you will be slapped with a $23 returned check fee two weeks later. They determine this fee, not the bank. Expected more from a local service.

Well, I gotta say, I NEVER expected to be reviewing a utility company! (typed yawn..)

Sure, they play an important role in our lives, and they provide a vital service that many have come to take for granted.  So, perhaps, that's reason enough to give recognition where and when it is earned!

I have a street light situated right at the edge of my driveway, so I have a vested interest in it being lit at night.  Recently, I observed that the light was not lit at night, even though others along the street were lit.

I went on-line to NES and filed an incident claim - quick and simple!  (Who knew the poles were numbered?!)  I filed this claim around mid-day on Thursday.  Well, Friday morning at 8am (Yeah, less than 24 hours later!), there was a service truck at the edge of my driveway making the repair!  That evening...LIGHT!  Now, THAT's service!

I greatly appreciate an obvious and quick response to a service directly affecting me.  Thanks, NES!

I have been with them since moving to nashville in June of 2008. In the past couple of years they have pull some really sketchy business practices. So one Wednesday in 2020, me and my wife are sitting in the living room playing games with the kids, when our power goes out suddenly. I figured it was a power outage, well guess what I was wrong. Not only did they shut my power off, but they drafted my account two days early from my schedule due date, my paycheck from work that would have easily covered the bill, would not deposit till Friday. , which was also my due date for the electric bill. So I had my power shut off, due to NES auto drafting my account two days before the due date. So I immediately paid by the phone so I could get my account turned back on. It was turned back on about 15 minutes after I called the NES representative. NES told me there would a 80 dollar reconnect fee. I fought with the representative, saying why do i have to pay a fee when it was their fault in the first place for trying to draft my account two days earlier the due date. So guess what happens about six weeks later? My electric gets cut off again, this time is because they wont except my auto pay checking account, because last time the check bounced because they drafted my account two days early.. So now its my fault that they tried to take money out of my bank account before I expected it to come out. I never got a warning call, email, or any other kind of contact telling me my account could not use auto pay for a YEAR! They could have told me that, when I was on the phone six weeks prior. Keeping information like this from the customer is wrongful business practices!  This has now happened to me three times since 2020.  So they have made almost 300 dollars in reconnect fees buy not telling us about wrong due dates and the dates my account would be drafted. No competition in this city breeds behavior like this, and I'm sure they would like to keep it this way! 0 Stars!

My bill for February 2021 is $380 for a 1100 sq ft home in which I kept the heat on 68 all month. I have tried calling multiple times and they continue to disconnect me say call volume is too high yet threaten to cut off your service even though you cannot reach them. Seriously this behavior by an electric company should be ILLEGAL. What a terrible, selfish, incredibly unprofessional way to conduct business - not to mention, dishonest, because there is no way that I (living alone) ran a bill of $380 in 25 days.

I'm trying to get temporary service for my new home site. You would think they would jump on it as I would be a new paying customer.  No.  The wheels turn very slowly at NES.  I was warned to start this process months in advance.
So when you call customer service the automated answering instructs you to stay on the line at the end of the call to take a survey.  I noticed that every time I finish the call with customer service they don't hang up the phone.  That's how they game their own quality check!  I guess some things never change at NES.

So I know that people usually only leave reviews for NES when they're upset but we had the most wonderful experience with NES. Our power went out and two NES gentlemen who came out were not only able to get our power on but they also found out that our meter was switched with our neighbors. So we had been paying the neighbors bill and vice versa. Excellent customer service and I'm very happy

Make sure you create another account if you move within the city. They don't tell you that you have to create a new account yourself within your same login, even after they transfer your service to a new address. Seems asinine to me. I got late fees and almost had service disconnected because they didn't tell me this and my autopay wasn't being used. They also typed in my information wrong when I changed my address over the phone so I wasn't getting any emails or bills. Ask over and over if things are right to avoid the headache, it's worth it.

I have been on budget billing for two+ years and once a year they will charge me an outrageous amount of $350+ for a single month, even though my average monthly bill on budget billing is $170. I have been trying to get in touch with them, but no response. If I do get a rep, they have always been hostile. They make up stories as to why my bill is as high as it is, but it is not the kWh. The kWh remain consistent each month. Why in the heck are they charging twice the monthly rate in a single month when the kWh are the same as all previous months? It makes absolutely no sense and they refuse to refund your money or put it toward your next month's bill. By the way, it has been my experience (one time) that if you are a single day late on paying your bill while on budget billing, you will be kicked off of budget billing. Just a friendly FYI. You will have to notify them to be placed back on budget billing again, but they will only do so once your account balance is caught up and has cleared.

I don't like writing bad reviews but dealing with NES is awful! Never experienced worse customer service in my life. Some NES worker left a note saying my blocks had been burned out on my meter and that they needed to be replaced within seven days. This worker didn't leave a note on my front door, he left it out on my sliding patio door. I didn't even see this note until two days later (its winter time so I have no need to be out on my patio) and when I called the number as instructed on the note it just rang and rang and rang. Mind you this was at 10 am not during lunch or close to closing time. I called again around 2pm, same thing. In one day I left two messages, no call back the next day. I finally had to go to the office and when I mentioned this they blew it off. I find it infuriating that a company leaves me a note saying something needs to be repaired and to call them or else your services will be shut off and then refuse to answer my calls. They expect people to pay their bills on time but when it comes to providing the necessary customer service to fix a problem that they insist that needs to be repaired then its a different story. I also don't like the fact that there are no explanations for the hike in utility services. Read other reviews about NES price hikes and you will read the same thing!

One star because I have the option to have power at my house, Another star because customer service was decent.

I'm not an administratively gifted person and because of my own shortcomings I missed two payments this year with NES.  So to help myself I paid my current balance and then signed up for automatic payments online.  A month later, October 29th I get an email stating you will be automatically billed $XXX.XX amount on Nov. 11th from XXXX bank account.

Today, November 8th, my power is disconnected.  

I call them and a kind gentleman named Michael informs me that the system isn't set up to process the very first payment when someone signs up for the automatic payment program, (to which he agrees is a poor computer process), so I pay my balance in full, and I ask, Can I have the $36.00 reconnect fee waived?  I've paid it twice this year because it was my fault, which is why I signed up for automatic payments.

He informs me he cannot make that decision, but he can transfer me to a supervisor.

I am put on the phone with a supervisor who does let me explain my scenario. And she informs me that she can only wave the charge if it was an error on NES, which she takes a minute to look at my account and then claims that it is my fault stating that I had a current balance when I signed up for automatic payments even though the previous gentleman had just told me that the automatic system never pays the first month, of which I didn't know ahead of today. I really could be incorrect, but I do not believe I had a balance when I signed up, because I paid it when I signed up.

Anyways, the supervisor told me they never offer any sort of courtesy waivers.

To which I stated that humanity runs on grace and mercy to people who make honest mistakes.

She said she agrees but isn't able to help.

Personally, I think that is stupid.  So next month I'll pay my normal bill and $36 because I have no other option to change companies for my power bill.

Christopher William Jones.

Honestly if zero stars was an option, I'd choose that. I get a call today that I owe $274 for the last 8 weeks of power because apparently my July bill was overdue even though I never received a single thing via email, mail or otherwise to notify me of a balance due. Also, I have been on vacation for the last two weeks of June and three weeks in July with not a single thing on in my apartment and somehow that's worth $274. Not to mention that my first bill for the last 6 days of May was $75 just for 6 days of power. And when I called I was told that I should probably learn how to live with my AC on 78 degrees or higher. THATS NOT AC. This company sucks every bit of money out of you, but here's the funniest part- THE POWER GOES OUT AT LEAST ONCE A WEEK. If it even so much as gets windy, the power goes out. And yet here we are forced to throw mountains of money at them for power that never works and somehow costs $10+ a day for a tiny apartment. Not to mention that everyone that works in customer service is insanely rude and almost finds its comical to hear customers upset. There truly is not a worse company in the city. Absolute trash all around. Costing me $150+ a month just for AC in a tiny apartment. I use all natural light in my apartment. Literally the only electric is AC.

I woke up this morning without power. It was my fault, an oversight, the power was turned off for non-payment. I immediately called to pay my bill and I did so via the $2.25 fee they charge you for paying by phone. When I got home from work this afternoon the services had not been restored. So, I called in to have that done. The lady on the phone informed me that turning the power back on today would cost approximately  $130 or, I could wait until the next business day and pay $36. Since I need heat and light tonight, I decided to go ahead and pay the $130 fee for prompt restoration. At this point, the representative informed me that services would be restored through an automated system within the hour. The automated system could have been used to turn the power on the next business day, but as I stated, this was not an option for me (mainly because it's 30 degrees outside).
The problem I have is the discrepancy in price from one resoration option, to the other, in spite of the fact that both are done through an automated system. In other words it doesn't cost NES anymore to turn the power on tonight, than it would on the next business day, as it's all done remotely. This is an excellent example of gouging a customer. It is a terribly unethical business practice and they should be exposed for such nonsense.
If you can figure out a way to do without this company, do it. No one should be forced to do business with a company that decidedly gouges it's very own clients for more money, when their cost is not affected. Shame on Nashville Electric Service.

One of the worst customer service I've ever dealt with. It seems like no one know what's going on there. I have spoken with 6 different people now from when I moved to now and every single person has been confused on what's going on. They charges additional fees for EVERYTHING. You call? Fee. You want to pay your bill? Fee. They don't like your name? Fee.

While I do think it's nice that the round up the bill to donate the money, they absolutely should not lie to people and tell them it's mandatory because it's the law.

Setting up my account was a nightmare since 3 different people tried to tell me I was not a real person and my social security number was fake. They then proceeded to charge me a freaking fee for them not being able to find me right away??? That was their explanation. Fast forward a month, I got hit with a late fee because I did not realize they had failed to set up the automatic payments I had asked about multiple times before moving.

It's now been 2 months since then and I am STILL trying to set up this automatic payment. I called someone about it because I was having difficulty doing it online and she said she doesn't handle it and that someone who did that stuff would call me back... no one ever called me back. I tried calling again, four days later, and they next person told me well, did you try setting it up on your own? YES BISH, I DID. IT'S NOT WORKING. THAT'S WHY I NEED YOUR HELP.

Ugh. Safe to say I very much do not like NES. They are so unorganized and have poor customer service. I wish I could go to another electric company.

The worst company ever! Total bullies that know they have you in a monopoly!!! These people overcharged me a rate that is just impossible, three times higher than any bill we ever had yet won't talk to me. They just say that's how it is. Some customer service! These people are all rude and honestly don't care that their reviews are all 2 stars or less over the entire internet. I will never give them another Penny and I will be reaching out to the BBB and my local and state politicians. These people are monsters and every time I ever contacted them about an issue they refused to care, help, or listen. You should be ashamed you money hungry, selfish, monster business.

Terrible. They had a crew 1/10th of a mile down the road with 5 trucks. We've been without power for going on 4 days. There was a power line down in a neighbors' front yard for 3 days before they even addressed the issue.

The 5 truck crew left at dark to call it a day and we have to wait another day to get power?  Why are they charging us for electricity if they don't work to fix it?  To make matters worse, they were showing that power was restored in their system when we reported the outage 3 days after it went out.

Many of us are working from home right now and this is NOT a 3rd world country.

During times of crises, we need utilities to work, not fail.

I called to have the services taken out of my name on Friday morning. I was told they could not process the order and shift them back to my apartment building till the following Tuesday. I'm not sure why they need over two business days to complete what should just be changing a few lines in their computer. Their portal is terrible, but they can set the bar at whatever range they want since they are a monopoly.

I had to go down to NES to have the power switched over for my new residence. Though there is parking in front of the building, the best parking to use is on the side, directly off Church Street.

The wait was very short, but given the number of chairs they have for the waiting room I could see it being considerable during a busier time of the year.

The gentleman who assisted us was quick and courteous, so I have no complaints.

One important warning however is TAKE TWO FORMS OF GOVERNMENT ID to make changes or add service. Some places will accept a credit card as a second form of Identification, but not here. Fortunately, I had my Voter Registration Card and my Drivers License, but it could have easily required me to take a trip back home to get something!

What an absolutely worthless organization. They've got a stranglehold on electric services in Nashville so we're all forced to succumb to their outrageous price gouging, added fees, lack of transparency, and all of the loopholes they institute to make sure you are shelling out as much as possible for your electricity and then MUCH more than that. Miss a few payments because their auto payment functionality is faulty (Probably on purpose so you miss payments without knowing)? Power turned off. Call to get power back on? Sure, you naturally pay the outstanding balance... AND the hefty reconnection fee of course, AND the processing fee as well. Uh oh, reconnecting power after 6 pm? That'll be a $180 after hours reconnection fee tacked on (as if it gets harder to click a button after 6 pm). Forget fitting the stereotype, this company sets the stereotype of the scummy, low life utility service corp that just murders everyone on costs and additional fees. Absolutely nauseating and I cannot wait for the day they get some competition in this city. Almost a reason to leave Nashville.

We called them this morning about our lights dimming when we turned on any appliance. They came to our house and discovered that squirrels had eaten the ground wire to the transformer. The problem was fixed less that 2 hours after we called.
Also thanks to Mr. Hardy of Hardy Electric. We had called him first and he told us that he thought that it was a problem with the transformer that NES should fix free of charge. He diagnosed the problem over the phone and saved us a service call.

Once we secured an apartment, we had to set up electricity.

I was worried that I had to do this in person.  It turns out that I didn't need to do that -- they took all of my info over the phone. Quentin, who took my info, was awesome and efficient.

On the other hand, I ended up visiting the office, after all. In order to set up service, you have to pay a $180 refundable deposit if you don't have a letter of credit from your previous utility. Mine was in the mail, which didn't arrive until after we moved in.

I brought my info to the office. When I first walked in, I didn't know where to go. On my left was a waiting room of about 20 seats or so. In front of the seats is a wall separating the numbered cubicles of representatives from the waiting area.  On my right was an area for people paying their bills. There were several people obscuring the security desk in front of me, so I didn't see that the customer service desk was right next to the security desk. So, I ended up waiting in line (no wait) at their pay bills section, only to be directed to go to the customer service desk, which was no longer blocked by other customers. They took my name and info and asked me to wait.

There were about a dozen people waiting before me. They call out your name and a number. The number represents the desk number of the person you talk to in person. I really didn't wait very long; probably about 15 minutes or so. The person who took my info said my letter of credit from my former utility didn't really fit their idea of a letter of credit (Thanks, PG&E, for your crappy info!), but they let me slide. My $180 credit: Check will be in the mail in the usual xxx business days.

Sigh. They are quick to debit my account for $180, but to get a refund, it will be in the form of a check. That's bureaucracy for you.

But everyone I talked to was so nice.

Bonus: Hustler Hollywood is up the street.

Power goes off for extended period at least once a month. No communication, and extremely expensive power. They let trees grow over all their lines throughout the entire city so a  single 15 minute storm can blow through and take out 145k people's power. Then it takes a full week to restore service.

Pure negligence. Pure incompetence. Just a garbage company with garbage policies. Wish they could be shuttered and someone else who knows how to plan for contingencies and keep power running through emergencies would take over. NES is trash.

ZERO STARS - ZERO STARS - ZERO STARS - ZERO STARS.

THE WORST CUSTOMER SERVICE IN THE UNIVERSE.
I began my morning calling NES at 8am to turn my service off.
Daughter called at 8:30am to move service to another address.
I didn't get through to NES until 3:45pm - the same day.
Daughter got through in 10 minutes...
They don't want to deal with those of us turning off service.... only those that remain customers.. it was blatant, today with the two phone calls.

WORST CUSTOMER SERVICE IN THE UNIVERSE.
7 hours for me to speak to a human to shut my service off.
10 minutes for daughter to move service from one address in Nashville, to another address..

Take a valium before you make the phone call.

Do not let your account get 30 days past due. $30.00 or $300.00, it doesn't matter. If you come home from work, after 6 and find that your power has been shut off, prepare to pay a $128.00 reconnect fee. The male customer phone rep was a piece of ****. Almost enjoyed and took pleasure in knowing I was without power. A complete smart ass. It was a good thing for him that he was across town and not across the counter from me.

NES is the worst business I have ever dealt with.  Their customer service people are rude and tell you if you don't won't to do it their way, well, you always have other options, what other options?????  Install a generator big enough to run your house or business?????  Convert to solar energy?????  or, I guess you could take your business elsewhere, but oh wait, that's right, there is NO WHERE ELSE!!!!  So why should they even bother to be helpful or nice.  I worked at a bank for 30 yrs and if I had treated customers the way they do, I would have been kicked out on my ear!  Don't even bother to argue with them because they just get nastier and nastier as the conversation goes on.

If I could give 0 stars I would. SAM, the supervisor, is TERRIBLE at customer service, and does not even care about her customers. Please NES, help your stars go up and get rid of the people on your staff that are unwilling to help your customers. Every customer service agent was kind and understanding. Too bad they aren't the supervisors. If you do not HAVE to move to Nashville, move to a surrounding city. Choose somewhere else to get your power. They are terrible at customer service!! However they are great at taking hundreds of your dollars every month!!

On two occasions NES broke open our locked gate even though we left a side gate open for them. My wife witnessed them in our yard after doing so. When we called to complain they denied damaging our property, refused to fix the damage and the lady on the phone said there was nothing she could do to stop them from damaging our property again. Nashville needs a better option than this destructive monopoly that doesn't care about their customers.

Pretty good, as far as electric services go!  I like that the bill is consistent monthly, because I've had a company before that wasn't so much that way.

I have always had a pleasant experience with NES! When moving to Nashville, they were very accommodating and friendly over the phone to set up everything. Power has rarely went out in my year living here. Bills are pretty reasonable. Love that I can pay online.

Today a squirrel blew itself up, which of course took out our power. In less than an hour, I reported an outage via their site, a crew was dispatched, and our electricity was turned back on. I could see a crew was dispatched on their site and I received a phone call saying my power had been turned back on.  They made it a painless experience for the circumstance. My day could have been a lot more frustrating, and for that I am thankful.

My boyfriend and I have an apartment together. I usually handle the bill paying on an online account but the initial account was in his name. He has added me to the account  over the phone TWICE. I have been sitting next to him when he has done it. I've waited on the phone 15-30 minutes several days in a row now trying to get someone on the phone to cancel service now that we are moving out. Finally got through today and they have no record of him adding me on the account. Guess he will just have to wait 30 minutes now since they can't seem to get organized!!!!

First of all, just getting through to one of their non-caring representatives is an ordeal. Yesterday I called and the estimated wait time was 38 minutes. They called back around 35 minutes. Rude. Power was supposed to be turned back on Saturday morning. They took my payment from my bank account immediately. Said it would be maybe an hour or two. Oops they turned in the order but something happened and it didn't get turned on until Monday. 3 days without power when it's over 90 degrees. Lost all my food. Had to send kids to friends to sleep. Miserable. Their response? Sorry for the inconvenience

Someone PLEASE come start a competing company. I'm going to have a stroke if I keep having to deal with their incompetency and faulty payment app. I BEG YOU. I literally talk to them more than my own mother because they are incapable of handling autopay without screwing it up. They told me my bank account was denied for two months because it was closed. I paid fees each time to fix this. I typed in my routing and bank account # carefully and correctly each time, yet still it wouldn't work. More fees. So I added my boyfriends account and enabled autopay under his. They charge us both. My account now magically WORKS! But no they can't refund me and no they don't care that the system they use that handles our money is FAULTY.

Several years ago, NES shut my power off on my 21st birthday. It was 30 degrees and raining. I had just gotten very busy and forgotten to pay. It took them days to come back out, and I was left without power. Cut to several years later, I moved from an apartment to a home, where the electric was in the landlords name, so I didn't have anything left in my name, and haven't in 4 years. For whatever reason, NES put me in to collections and thinks I owe them like $300+. I am assuming this is an obvious clerical error, where somehow the power stayed in my name at an old apartment I lived in. I have attempted to dispute this several times to no avail. I think they can live just fine without this 300 bucks they claim I owe them (I mean have you seen how nice that lobby is?? lol)..I will gladly update my review if this collection is dropped, because the people who answer their phones there are quite pleasant...in person not so much; kinda like dealing with the USPS staff, ha.

Waited on hold for 23 minutes, and they hung up on me !

Not sure if it's short-staffed or maybe the staff itself feels  they deserve better pay, but after reading all these reviews I'm genuinely disappointed.  

Hoping this was a mistake..

On hold for 50 minutes. Representative answered the phone and said I need to be transferred to a supervisor. Now I have been on hold for over an hour and 20 minutes. All I need to do is cancel my service.
Initial representative said I can call and put in the request and they said I'll hear back in 1-2 business days. I am moving out this week so that was not helpful advice. Also she said it is normal to be on hold for 15 minutes, but I had been waiting for much longer. This is worse than being on hold with airlines customer support.

When dealing with NES, be very careful about protecting your credit score. We moved away from Nashville and were told we had to close our online account, and that a bill would be sent to our new address, which we provided. The first subsequent communication was a letter threatening to refer our account to a collection agency if payment was not received within ten days of the date that letter was created (i.e., less than seven days from when we received the letter). We had not received any bill. We paid the remaining balance by phone on the first business day after that. They did not apologize and blamed the post office.

We then received a letter from a collection agency, dated two days AFTER we paid the bill, and one day BEFORE the date that they had threatened to take such action. I called NES on the first business day after that, and the system said there were too many calls at that time - you couldn't even wait on hold! I then called the collection agency, and they were very helpful and immediately resolved the issue.

So, in sum, NES managed to be more threatening and far less customer-friendly than a COLLECTION AGENCY.

Just one of the worst companies I've ever had to deal with.  They are a monopoly in Nashville so if you want power to your home then you have very little choice. They charge extra to pay your bill with a credit card, ask to have service disconnected on a specific date in the future, they'll tell you it could take up to 3 additional days to disconnect your service and during that time if someone else uses your power, (even if you're no longer living there), you'll have to pay for it, & their indifferent customer service attitude.  These are all attributes of Nashville Electric Service.

Deal with Nashville Electric Service long enough and you'll be googling off the grid living & how to install solar panels.