Michael's Plumbing Service

Called them on a Thursday to come look at a leak at our restaurant.  They said they would be at our store the following Monday at 9am to check it out.  I had one of my employees scheduled earlier that day to be waiting on the tech and they never showed up.  Ridiculous.

Like a lot of other folks on here I had a very bad experience.  They were called to find a leak in my water line.  When they showed up they said it would cost more to do that than replace the water line.  When they did that they actually busted another water line.  When I called a real detection company to find the leak they will not even return my phone call to discuss responsibility. These guys are polite and sharp but will take advantage of anybody they can.  They also wanted to replace a two year old water heater saying it was leaking when it wasn't. Beware!

I hired Michael's plumbing to fix a leak in the second floor bathroom of a condo that leaked through to the ceiling on the first floor.  We don't live in this condo so I have to travel over an hour to get there and then just sit there to wait for them.  They give a two hour window.  The first time they came out they didn't call me until thirty minutes after the 2 hour window, then another 30 minutes and they came.  They stayed 30 minutes so I was out two hours travel time, three hours of wait time, a half hour while they were there.  They were polite enough.  After they left I patched the ceiling (another hour of my time) .  However, the next time we came to the condo, it was still leaking and the ceiling was ruined again.  So I called them again to come out.  This time they said they would be there between 9 and 11, but didn't come until 2.  So, another two hours drive time five hours of waiting time, a half hour for them to fix it and once again, I patched the ceiling (another hour of my time) and it still leaks, ruining the ceiling once again.  I called them again last Friday and they said they couldn't come until Tuesday between noon and two.  It's now 2:15 and I haven't heard from them despite having called twice and left messages.  So, another two hours drive time plus two plus hours of waiting time and I am no closer to getting the leak fixed than before I called them the first time.

I am cutting my losses and going to hire another plumber.  Michael's obviously has enough business that they don't feel that they need to fix things the first (or even second) time, and they obviously have no respect whatsoever for my time.  I will just have to pay someone else to repair their work.  Very disappointing.

Update, they finally called me on my way home.  Said my appointment was Wednesday, not Tuesday.  Fine, except my wife was listening to me when I called them and said Tuesday.

I've already paid them to do the work, but I now have close to twenty hours of time that I took away from my work and other things to be there for agreed upon appointments that they disregarded.  They were pretty cavalier about it as well.  I have no confidence whatsoever that they can fix it, or that they will magically start being respectful of my time.  I'll take my chances and pay someone else to fix their work.  I simply don't have time to work with Michael's.

My first encounter with Michaels was several years ago. I like the plumbers that provided the service, so well I cooked them lunch! Pleased with their job I prepaid them $ 286.00 to replace shower parts. Life happened and we never completed the job, that is until I wrote a review. A plumber was dispatched to do the job they were paid to do. I commend them for honoring their contract. The problem is that the plumber failed to put in an access door leaving the children's clothes venerable to critters that lurk in the crawl space. When asked if he was going to close the hole in the wall he stated, No that's her responsibility. Really and access door that the company can probably get for $5.00 and I can purchase for $17.00, which is what is going to happen, now to find someone to install it!!!  The new knobs are pretty but not secured to the wall, I guess I need to secure them!!!! Someone from the company has left several let messages asking that I rate them a 5 since the job was done! Doing a job just to say it was done, and doing a great job are different!!! Yes, if the job was done well I wouldn't hesitate to give a rating of 5!!!   Thank you for making the repair, but take pride in your work. Do the best job no matter the cost and great reviews shall follow!

of Thursday, December 17, 2020 the relief valve on my water heater started to drip while I was out of town  This set off the leak detector.  My Mother, an elderly female, called Michaels plumbing.  Technician John  arrived at house at 5:20 PM.  5:28 PM John told my mother that he has to put em in where the water comes into the house.  Audio on ring doorbell camera is excellent.  5:47 PM last time tech seen on camera.  First he claimed it was a defect with the water heater.  Then he claimed the incoming water pressure was too high, 180 psi and it should have been 80.  He gave her a quote of $550 to install a Whole House Pressure Reducing Valve and said they would be back the next day to install.

Friday, December 18, 2020  at approximately 5:30 PM they called to say they would not be there that day and would come out on Saturday.

Saturday, December 19, 2020  Technician arrived at 10:45 AM.  10:51 AM looking for water meter. 10:56 AM looking for water meter. 10:58 AM found water meter.  11:00 water turned off at meter.  Made comment that he would up under the house to get stuff done.  11:08 went into house with pressure valve.  11:11 back door opened as John took valve toward crawl space. 11:24 back looking through his van.  11:31 back inside house. Made comment about partial repipe.  I'm told at this point he made the comment that he couldn't find the incoming water pipe.  11:33 he is seen taking the pressure reducing valve back into house as he is going to install just on the cold water line at the water heater. 11:40 turning water back on at meter.  12:12 van was gone from driveway and camera view at this time.

Monday, December 28, 2020 at 9:14 am called Michaels plumbing and asked to speak with a service Manager.  After some hesitation, the person that answered the phone said he was a service manager.  I had to ask for his name and he said Josh.  He was unable to answer any questions about the job or why the whole house pressure reducing valve was installed on just the hot water and not the whole house.  He said he did not have any pictures of the job.  He told me he would have to get the tech to call me back because he is just customer service.  This means he lied to me earlier and said he was a service manager.  He claimed the tech would call me back later today because he was on another job.

Tuesday, December 29, 2020 at 1:07 pm.  No call back and no one answers their phone at their office.  Reviews posted online.
1:25 PM call from Sandra.  Said someone would be here at 7 am tomorrow to move the pressure reducing valve to the main incoming water line at no additional charge.
1:50 PM call from Josh Service Manager/customer service  Dakota will be out here tomorrow.  He said they do not install pressure reducing valves on just the hot water side.  Pictures were emailed to show that is indeed what they did.

Wednesday, December 30, 2020
7: 20 am Dakota arrived.  Extremely pleasant and professional.  Dakota relocated the pressure reducing valve from the water heater intake to the main water line.  10:00 am.  Dakota's work completed and tested and departed site.

It's sad that the initial technician wanted the easy way out and didn't want to get under the house and do what was on the invoice and they had to send someone else out to fix his work.

I wanted to alert others concerning the dishonest practice that was attempted on my family and I.  We had a situation where the upstairs plumbing backed up, causing the ceiling to leak downstairs, I called this company, the representative (Jason) that came over really didn't do a lot of inspection, stated this issue happen to him and that it would be a $5000 job, he stated it would be $788 to just snake the drains upstairs to unblock the blockage.  I paid the the $788 and this issue started back up 2 days later.  Sensing that I needed another opinion, I called a reputable plumbing company, they came over did the proper inspection, and stated issue was just a loose ring around one of the toilets, they properly unstopped the blockage and snaked the drains, for a total price of a $100!!!  I explained to them what this company quoted me to fix the issue , they couldn't believe it and were embarrassed, We haven't had a issue in over a month since this was fixed.  I promptly called this company, spoke with a representative of the company to get a refund of my $788, I even stated I would pay the service fee, never heard from them again. If I can help one person, with this post, my $788 would not have been in vain, I hope this helps, please don't let your desperation be a motivator, if this company quotes you a price, please GET A SECOND OPINION!!!

Tech came over to quote a bathtub drain leak.  Two appointments were set up and two appointments were no call/no show.  The only time I did speak to someone there, she told me that there wasnt an initial appointment set up, that they called my phone twice by accident after the first appointment window came and went, and that she didnt know what I was talking about.  I had and still have the emails and texts from both appointments.

Suffice it to say, they never showed, and I subsequently have called another company.

If you decide to use this place, good luck to you.

Worst place ever...would give them ZERO stars if I could.

John and Anthony great guys up front pricing and they were quick to get the job done and keep me informed thru the process

I hired Michael's Plumbing to fix a toilet that was constantly running. After they performed the initial repairs on 02/13/2018 (replacing various parts) the problem persisted. My tenant called them and they returned twice but the problem was not fixed. My tenant and I called at least 5 times and no one called us back until I posted negative reviews. After that, someone called and advised that the toilet is old and can't be repaired and they would replace it with a newer model toilet at no additional cost. They apologized for the failure to communicate this information. The new toilet was installed on 04/28/2018 and so far it is working great.

You'd think that it is a plumbing company's responsibility to complete the job they have agreed to do, especially if it's well within their abilities to do so. Unfortunately, that's not my experience with this company.

I was trying to sell my house, and I wanted to replace a part of my shower's plumbing. Very easy to get to, as I had installed access panels a month prior. They agreed to do it, and said it would be maybe two hours tops. To their credit, the tech and his trainee arrived within the window given to me, and completed the work in about two hours. They even fixed the issue!

But when I came in to check on the job they did, they had installed an entirely new shower spigot and faceplate which was entirely unnecessary and unrelated to the job I had hired them for. Now, I don't appreciate being conned into paying for something I didn't order, but this next part is even worse than that. They left a large gap between the plate and the tub surround, which would have leaked water all down the inside of the walls and caused untold water damage and mold. When confronted with this, the guy told me, to my face, that he doesn't caulk anything. He doesn't seal them up properly. He's a damned plumber! He's essentially saying, I'm done for today, you finish up. I got you 80% of the way there, that's good enough. Oh, and also pay me extra for the new spigot I gave you.

Imagine an elderly woman orders and receives the same job as I did. Sure, she might catch on to the fact that they added in an unnecessary part and made her pay for it. But she certainly wouldn't be able to CAULK HER SHOWER. Now Nana has to live with mold and rot.

Congratulations, Michael's Plumbing. You hired incompetent, lazy techs. Worse than that, he was teaching the new guy to be lazy and incompetent. And similarly, to another reviewer here, the guy refused to give me a breakdown of costs. Gimme a break.

Terrible plumbing company.  Do not use.  We were stuck with a plumbing back up as we were moving our mother in law into a small cottage on our property.   They seemed polite but charged us 8x the cost of any other plumber.  Facing another plumbing problem we contacted another plumber who fixed a similar problem for much less (thousands less).  We then learned from the city that Michael's had not pulled permits, had an inspection or even have a business license.  They won't return calls.

I've hired Michael's Plumbing for a few jobs and I've been satisfied, but based on my most recent experience, I will not patron them in the future!

On 6/5/2020, I had an appointment to replace a shower valve. The guys that came out cut a hole in my wall and afterwards determined they couldn't access what they needed to from that opening. I was told they'd only be able to finish repairs by going through my attached neighbor's unit. After lots of effort to coordinate a time that worked for my neighbor, Michael's came back out to finish the job on 7/7/2020.

The plumber that came out this time took a further look and determined he could complete the job without entering my neighbor's unit, but would have to cut around the shower. When he finished the job, I asked if someone would be in contact to fix both holes in my walls. He said he'd have another guy on the team reach out, but I never heard back!

I hired a handyman on 7/26 to fix the holes in my walls. I called Michael's on 8/11 to ask about reimbursement for the wall repairs and was told to send an email and that someone would get back to me. I followed up again a couple times, but still no resolve. I followed up again on 8/24 and was told to send another email. Another week has no passed and I've still got no response!

This is the most unprofessional experience I've had with a company in a while. To erroneously cut into a wall, get a neighbor involved, find out the neighbor never needed to be involved, and then not fix the holes that were created is unacceptable and extremely disappointing. I don't feel valued as a customer and Michael's doesn't seem concerned with retaining good customers! Michael's, do better!

On 8/6/2013, I had Michael's Plumbing do some plumbing repair in my son's newly acquired house in Franklin. The repairman arrived promptly and did the work as requested and the total bill of $793.14, including $149 for a one-year service contract, was paid by check. later that afternoon we noticed that one of the toilets that had been repaired was running. A call was made to Michael's plumbing later and an appointment was scheduled. No repairman showed at the scheduled time, nor was any phone call received about the scheduled appointment. Later we set up a second appointment and the same thing happened - no repairman showed, nor was any phone call received about the scheduled appointment. M daughter in law finally reached Michael and asked for an apology but got none. Since then, voice mails have been left with Michael's Plumbing, but no calls have been returned. I strongly urge you not to consider this company - they are not reputable, trustworthy or dependable.

Called to get price estimate/ hrly rate on services- they were very rude and unprofessional. Luckily it turns out that they do not do work on condos so I'm glad I did not have to deal with them

Nice guys who seemed to know what they were doing but YIKES! Two hours of work to repair a hot water heater invoiced at $742.67. And they would not provide a breakdown of costs. According to my online research, materials were about $50 so they charged roughly $350 an hour. Never again. I would consider this a ripoff.

RIP OFF!!! Dennis showed up to give me a quote. He quoted $1800 and I said Hiller was doing it for $1395. He said he would match Hiller or for $200 more he would install a better water heater. I chose the upgrade. They installed and I decide to check the tank model number... same exact one Hiller quoted, no upgrade!

I call Dennis and he blows me off and stops responding. I talk to Josh at the office and he promises to make it right and then disappears as well. Now I'm talking to Sandra who answers the phone and I am getting the runaround. They have promised to refund the difference 4 times and have told me a check is in the mail twice and nothing! They are scam artists!!

Great service.  Friendly, courteous and professional.  We had a hot water heater leak discovered at 9am and they had it replaced and finished by 9am the next day.  Best price in town, too!  Our plumber, Michael, was super nice and knowledgeable.  I will not hesitate to use them as my go to plumber.  I'm so happy with their services!  Oh, the best part is they do not try and up sell you like other plumbing companies in this town.  You know...you call them to repair a leaky toilet and all at once they are telling you that you need a whole new toilet and pipe replacements...trying to sell you more than what you actually need. Or those $99 repair plans that you never actually use.  I hate that when companies do that!  Michael's comes out and repairs only what is actually the problem.  I so love the fact that I can actually trust them to not try and upsell me.  Thank you Michael's Plumbing!  I hope I don't need you for a while but it's good to know that you are there!  Don't change a thing!

I had high hopes for these folks, given the reviews but my experience wasn't good. My water heater broke and flooded the basement. I called first thing that morning, they said they couldn't make it out that day, the gentlemen I spoke with was helpful and courteous. He said the appointment window would be from 8am to noon, but not to worry about the large time window we'd be high on the list and they'd be out early.

At 11:30 the next day someone finally called and said the service folks were running behind but should arrive soon. No problem, I know things can't always go as planned but I still had hopes of getting the work done on the day they said.

At 1:30 I received another call, they weren't coming at all and offered a $25 discount and they'd come first thing in the morning.

After two days without hot water, I decided to replace the heater myself, rather than wait another day or try to find someone else to come out on short notice.

My issue here isn't that things went wrong with scheduling, it's that they didn't let me know sooner, so I would have had a shot at getting another company to come out, instead I spent an extra day without water and spent an afternoon buying, transporting and installing a water heater.

It's too bad, they seemed very nice on the phone.

The estimator quoted a price but did not follow through sending a quote. I called the morning of the appointment and was told I had been pushed to the next day. When the techs were set to arrive between 8-12 they arrived at 12:15. Upon arrival they notified me I'd need to arrange to be home AGAIN the next day because it was now too late in the day to finish the job. I am beyond disappointed in their service!

Water heater went out - called a couple places, but Michaels was able to get us an appointment same-day.

Ryan showed up and it was about 50/50 on whether it was repairable or needed to be replaced. He was great about explaining what was going on and keeping me in the loop.

It was not a simple fix and I feel like a lot of people would have thrown in the towel and just said it was busted, but he stuck with it and was able to get it going again.

We appreciated his effort a lot. We will definitely be calling him again.

I called them on Monday and they were scheduled to come out on Wednesday afternoon. They did not show or return my phone call, and I missed work from BOTH of my jobs.

FINAL UPDATE: Since Michael's came out to fix the issue, every time you sit on the toilet, you hear dripping somewhere. The problem is that they caulked around the base of the toilet and there's no way to see if it's leaking underneath. I've had 2 plumbers look at the job they did and both told me that it was a terrible, sloppy job and that if it were them, they'd be calling to get a full refund. So that's exactly what I'll be doing. I DEFINITELY DO NOT RECOMMEND THIS COMPANY. I should also mention that I had another company come in to replace my other two toilets and they put in two better toilets for only $116 more than Michael's plumbing charged me for one!

UPDATE: Once I made this review, I was contacted by Jason, the service manager. He apologized and sent the tech out again on Monday to fix it. Jason told me the tech would be there between 8-9am and he arrived at 11am.

I hired Michael's Plumbing based on these reviews, but unfortunately I can't leave them a great review. I called them for a leaky toilet and got an appt set for 8-12 on a Thursday. At 12:30, when they hadn't shown yet, I called to finding out the tech was running late. Unfortunately, I had to get to work so I had to reschedule. Fast forward to the next week, we tried again. The tech showed up and told me I need a new toilet. I ordered the toilet and he set an appt for Friday from 8-12. THE TECH DIDNT SHOW UP UNTIL 4:30pm on Friday! Had I known that, I would've worked half a day. They didn't communicate with me until I called them for an update. The tech that arrived was very nice. He got in and out within about an hour. But then after he left, I went to use the new toilet, and as I sat on it, it rocked forward hard. It wasn't wedged into the floor or caulked or anything so now every time you sit on it, it rocks back and forth. For $574 for a toilet install, I expect better service than this! I will be calling Monday to have them come back out and fix the toilet. This is ridiculous.

Jeff did a great job explaining the issue (ended up being very minor) and did not charge me for the service or call. I would recommend Michael's for their knowledge and friendliness!!

If I could choose No stars I would.  I called them last Saturday because the toilets were backed up and sewage backing up into the shower.  Was told they couldn't make it out until Monday morning between 9 - 10 am.  Thank God for my neighbors who tolerated me Sunday and Monday morning.  Took the day off work (which is very difficult to get) and NO ONE showed up or called. When I called them to see when they were coming out I was told I wasn't scheduled until Tues! Remember I have No toilets. That work.  I agreed to Tues after work. Bothering my neighbors for one more day.  AGAIN a no show!  Thank God Holts plumbing came on out.  I decided to call and voice my complaint. Was told the manager would call me back.  Well, it's Saturday again and still No call!  Terrible to do anyone like this!

I had Michael's plumbing come by my house when I noticed my water heater tank was leaking.  I asked for a quote to put in a tankless water heater and I expressed my concern that I had the proper electrical ratings to do so.  We agreed that they would replace all the water lines to the house from the street connection and install a tankless water heater.  The manager assured me they would upgrade the electrical rating if it was an issue.  The water lines were installed over the next two days.  During that time items were removed from under the sinks but not put back after pipe installation, the hot and cold water lines to my washing machine were crossed and the trench in my front yard was not leveled out and reseeded.  The next day a technician removed my old tank water heater, installed a tankless water heater box which due to electrical incompatibility did not work.  I then went 2 weeks without hot water and was told they would only cover a fraction of the cost to have the proper electrical rating installed to run the tankless water heater.  After two weeks without hot water, a technician brought a water heater to supply me with hot water  until the electrical work could be done.  4 more weeks went by until I had the tankless system running. When that technician came in my house they took it upon themselves to turn up my AC to a temperature which was more to their liking without my permission.  I was not home at the time but they were either too stupid or too arrogant to not bother to set the AC back to the original temperature before they left. My account was then charged extra for the electrical upgrade.

Still NO UPDATE FROM THIS TERRIBLE SERVICE!!!! We paid $11,000 for them to work on our plumbing. Just spoke to another company and they informed that Michaels did EVERYTHING WRONG and the new plumbers have to tear up the floor of my house, yard, and driveway to fix all the damage michaels plumbing did. DO NOT USE MICHAELS PLUMBING EVER!!! We can't even do laundry without sewage backing up into our house or the street!!!!