B&M Heating Cooling Electrical

I have brought this company lots of business since 2/2016 but there were issues with part of their work that was eventually taken care of only after months of contact without response in return and hassles. Such as the redo of the generator pad that had to be completely uninstalled and the concrete pad redone. The outstanding repair is the outside line guard cover that is separating in which someone came to look at on 4/2017 didn't have the items to fix it and said they would return and never did nor have they gotten in touch with me.

We had issues with the HVAC system from the beginning where they installed a different unit then I requested and proposed, but was convinced the installed unit was of better quality. Because of poor workmanship quality suspicion I hired a few companies to come out and inspect the work to find out later there were things not up to code (such as having to re-wrap the duck work and re-run the gas pipe) and a permit was never pulled. Even though the things that ended up not being up to code were eventually fixed by the company it was a hassle to get them to come back out and they made it seem like they were purposely waiting until the 1 year warranty expired so they did not have to bother with anything. It would take months before I would receive any response. Then they would not have all of the required parts to finish the job and never show back up or take months to come back out. And they kept trying to give excuses to postpone the return. It took almost a year to find our the main issue and for the unit to be worked on.

Two weeks after the installation of the unit a high limit switch code appeared when the second stage kicked in as the temperature dropped. After 3 months of no response they came out just to keep blaming the issue on the air restriction of the duck work in which they installed, or their own 4 inch hepa filter they installed, or anything else but themselves to find out the cause was a wire they lacked to install which was discovered supposedly by the manufacture representative who spent the whole day at the house leaving without speaking with me. B&M ended up fixing it according to one of their employees almost a year later. I felt like they were trying to gain time until the 1 year warranty expired to keep me quiet. That is when I ended up having to hire a reputable company to come in and replace the HVAC unit with the one I originally requested and redo the duck work. During the mean time my wife & I went to the office speaking with the owner, Beaman, in hopes to resolve this in a peaceful manner he agreed to take back the old system and refund me the money which the refund hasn't happened even though he already picked up the unit in July 2017. Nor a response from them in any way such as phone, text, call, nor have they been at the office the hand full of times I went by in person. Recently my wife called and the person refused to give their name and hung up on her twice.

Recently also noticed they posted a picture of our property on their Facebook page that contains my wife's vehicle. It seemed like once they received payment they didn't want to take liability for their workmanship. On top of this they tried charging me a service fee for something that was covered under the warranty. The co-owner Mike (who left during this ordeal to recently found out he came back to the company) has poor customer service and workmanship skills by trying to upsale on everything, never taking fault, and having a bad temperament by getting defensive. On top of this I requested an IQ whole home filtration system which they only installed a 4 inch hepa filter.
Resolution:
I am seeking the repair of the outside line guard cover. The refund of the original incorrect installed unit as agreed upon in the amount of $10,832. And now requesting the refund of the replaced duck work in the amount of $3,073.44 as well as the correct filtration system I originally requested in the amount of $3,823.51 that had to be replaced by another company.