Best Shade Installation in Phoenix AZ

I have had the worst experience with Royal Covers of Arizona.  Everytime they said they would call back they do not!!  They said 4-6 weeks from the moment they were at my house they would start with the building of my pergola, and they along the way changed their mind and said it would be another 4-6 weeks.  They would not even give me a time frame and or schedule a date.  They then informed me that my business was not as important as there customers they were already taking care of.  I explained to them that my job is crazy and I need to set a date to have you out because my job takes me all over the world and I know when I will be in town so lets start with a date to begin building my pergola and they said they could not do that and I asked do you want to lose my business just because you cant set a date in a month or so to begin the process and they said that is what we will have to do.  I am definitely not impressed.  They tell you one thing and their contract has all the opposite information.  I would not recommend this company to do outside patio covers.  Thank you for your time. The sales people just tell you what they want you to hear and write up something entirely different.