Best Diving Board Installation in Phoenix AZ

Matt and his team did a great job resurfacing our fiberglass pool in just a few days. Matt was straightforward with the price, did what he promised, was done on time, and cleaned up nicely. I would recommend Matt's Magic Pools to anyone who needs their pool resurfaced. We'll done fellas.

Friendly staff and easy to get set up. Technician is also friendly, shows up as scheduled, and keeps the pool clean!

Fantastic customer service! Very prompt and thorough. I highly recommend smart pools for new builds, repairs, and weekly service! They actually care about when customers.

Extremely poor communication. Delays, delays, delays. And then inflated the cost from the estimate.

I purchased my home November 2021 and Sonoran newly remodeled/resurfaced the pool before I purchased it. Within a month of owning the home a pool leak was discovered coming from the pool light, and skimmer throat seal. I contacted Sonoran Water Custom Pools and Spa and was told because I am a new owner that the warranty is not transferrable. I thought to myself okay that's weird that they don't stand behind their service. So I went ahead and spent over $1000 to drain the pool and fix the leaks. Additionally it was recommended that I fix the foundation bellow my pool pump because the pump was placed over unstable ground.
Now 5 months later another water leak is discovered. This time the tile is found to be cracked leading to the pool steps. Why is the pool that is newly resurfaced already having cracks in the tile and pebble tec? Both my leak detection professional and pool maintenance person were surprised that this is happening so soon after the pool was resurfaced. The only logical answer as to why is that the pool company didn't fix all the problems under and around the pool before it was resurfaced.
I have reached out the Sonoran about these problems and haven't received a call back. If they are a reputable pool company they should care about the quality of their work and stand behind their services. I am afraid what other leaks and cracks this pool will have in the future because in less than 6 months I have had 3 sources of leaks. I do not recommend anyone uses this company until they start taking responsability for the services they provide.