Best Renovation Consultation in Phoenix AZ

Mike and Travis are a father and son business that provide professional customer service, an accurate quote, friendly, and on-time. We were so impressed we are bringing them back for another project. Thank you both for being reliable and professional. We love how our concrete turned out.

I had Arrowhead install a new deck in 2016 for $10,000+. To be fair they did a nice, timely job on the install. Then...
1. The deck you they installed for $10,000+ lasted one summer before it began to crumble in places.
2. The crew that made the warranty repairs the next year didn't attempt to match the original deck color or design and informed me that was the best they could do.
3. The fix didn't last the summer and after putting up with it for a couple of seasons I contacted them to express my displeasure. See attached email.
4. John Trice from Arrowhead and Rusty Gonzales from Preferred Deck Systems and I had a meeting on January 14, of this year to discuss the problem. At that time, Ms. Gonzales rather smugly informed me that the problem was not hers and that, Many homes in the area where the concrete was poured in the '90s have this problem because inferior concrete was used. She also told me that I should use an acid wash because the pH levels in my water is bad. Side note: I was not initially informed of the potential concrete problem nor the acid fix. Also, Mr. Trice had previously informed me in an email that he had, Never had a deck do this, so there seems to be some contradiction in the stories I am being told. I would also wager that new customers aren't being informed of this potential problem even though Ms. Gonzales claims it is a common one.  
5. At the conclusion of our January 14, meeting we agreed that Mr. Trice would send me an estimate to address just the problem I currently have, provide another estimate to install a deck that would last even with the 1990s inferior concrete, and finally, Rusty Gonzales was to send me more information as to how best to prepare and use the acid wash.
6. While I have received Arrowhead estimates, I have not heard anything from Rusty Gonzales.

The two estimates I received to remedy the problem were:
* Replace the sections that initially lasted only 8 months for $4,300. This means I'll have to pay an additional $4,300 to install decking around the pool that will not match the patio and - since the same materials will be used as the original - could not be expected to last any longer. I essentially would need to be prepared to pay several thousand dollars every couple of years to maintain a mismatched patio/pool deck that I purchased from a company who originally sold me on the idea that they provided the best quality.
* Install Travertine Pavers for $16,815. This means that I would end up paying over $26,000 for a project that was originally a little over $10,000 and I would be hiring the same company and supplier whose product didn't last 8 months. Also, if the offer only covers the area around the pool I would have a pool/patio area that was mismatched to say the least.

So in conclusion, if you have deep pockets and don't mind paying for deck repairs over and over again that won't match the original you may consider this company. As for me, I'm going find some deck patching goop and do it myself. As the pictures show, my deck can't look any worse.
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Following is a January, 2020 email from Arrowhead owner stating he, Never had a deck do this. This was shortly before our meeting when he and the material supplier suddenly remembered that this was a common problem and the word efflorescence was used for the first time:

I would be happy to take a look at the issue; something is definitely wrong. We have never had a deck do this so I am interested in finding A cause and a solution.
Please contact me with any questions or concerns.  I look forward to hearing from you.

Thank You,


John Trice, Owner
Arrowhead Deck and Concrete, LLC
[email protected]
Ph. (623) 680-2248 | Fx. (623) 376-7216
ArrowheadDeck.com

Irene, Freddie and the entire crew, I cannot begin to say how great they all are! The work was started and completed expediently, started 2 weeks earlier then expected. I can say it  far- surpassed our expectations. Freddie gave so many great ideas that obviously I took advantage of and implemented. I have referred 3 friends already, the work is amazing. Another thing that really impressed me was how they kept the job site so clean, they used blue tarp to place gravel/sand on:-)  When Freddie said they would be here they were always on time!
I'm very careful when referring companies to friends, but I have completely no hesitation in referring  GreenHeart Landscapes again and again!