Best Dryer Vent Cleaning in Phoenix AZ

First off let me say that I did not actually have a service performed by this company so I am merely reviewing the phone conversation I had with rob to schedule an appointment.  I was intrigued by all the positive reviews and the fact that several people said they had work performed on the weekends, which based on my schedule is the time I need, and also that according to the website for I clean carpets it states in very big letters that the owner performs all jobs.  However when Rob returned my call I was told that not only do they not work on weekends  but also that Rob does not perform work in west phoenix and he had another guy for that.  Which makes perfect sense and I completely understand, it would be impossible for one man to do it all.  But for someone who is so well reviewed for being upfront and honest, I found these two little white lies to be a little concerning.  Rob was a perfectly nice guy on the phone and I am sure he does incredible work, just don't believe everything you read.

Update:
Just after posting this review I received a call back from Rob apologizing for the inconsistencies in the information that I received and offering to come out personally on a Sunday to make it right.  It is rare to find anybody that is as focused on customer service as this company seems to be.  I have adjusted my review to 5 stars just for the incredible follow through, being in the service industry myself I am very impressed.  I still have not received cleaning services from Rob as of yet but I will update this review next weekend after my appointment date and let you know about the results.

Mark came a little earlier than scheduled, which was a nice surprise. He looked over the job, and addressed our concerns very well. Word of advice - get out of his way once he starts. He's a very hard worker, and moves pretty quick. He did three rooms in our house, and they looked beautiful. Carpet cleaning solution had a very pleasant and mild smell. Very nice man, does efficient work for a great price.