Best Front/Entry Door Installation in Phoenix AZ

Prompt, professional and fair priced work. I will be recommending them to me Son -In Law and using their services again.

Love this product, but the customer service is awful; has taken over 2 weeks for a repair (door is less than 1 year old).  Repairman called 1 1/2 hours after time scheduled, no one called to reschedule the following day.  Really, really bad experience!  As of today, repair has not been made...

I'm not even sure where to start. We purchased our front door from First Impression on January 25, 2017 at a cost of $4600 plus some change. You would think that such a high quality door would come with high quality service and installation. We had our door installed in February, minus the mesh screen and the bronze glass was not truly bronze, frankly I didn't consider it tinted at all. After 4 tries at installation of the mesh with each being the wrong size they finally got that right in March. I must say the installers were terribly upset because the previous installers had measured wrong thus the mesh was too large, even the correct mesh had to be adjusted on-site in order to get it installed properly. Then we go on to the bronze glass. Unknown to us, the glass isn't truly the color of the sample provided to us by the salesman and there are two glass pieces which makes sense but they only tint one and it was not even close to the color we requested. So, today, on April 17th, 2017 an installer was supposed to come and install both pieces of glass so the door glass was as dark as we could possibly get it. No show by 10:30 and no phone call. My husband called them only to find out that the glass was muddy whatever that means and not acceptable. Now we wait again. We have taken so much time out of our schedule to attempt to get this door completed as per the contract. We dd not make any changes, they did change the door handle because it was going to originally take longer to install if we went with the door handle was ordered on the contract so we allowed a change to the door handle. We have bent over backwards and been as nice as we possibly could be thinking everything would work out in the end. We have never worked with a company with so many problems nor paid such an extreme price and received such poor customer service. We had planned on using them to replace our french doors in the back of our home but we will definitely find another company for that upgrade. What makes me doubly sad is this company is owned by two Veterans and we honestly support our Veterans in any way possible as my husband is a VN Veteran with a Purple Heart and a heart of gold. Honestly, First Impression, you should be ashamed of yourselves and your company because I sure am.

After 2 years, First Impressions has decided to take my family to collections for an unpaid balance on our account.  First Impressions is asking us to pay them a balance in full for a job that took them over 6 months to complete.  We have received exactly 3 invoices from First Impressions in 2 years, and they come about every 6 months.  Each time, I patiently explain that they did not deliver on their end of our contract.  I explain that 6 months and multiple iterations of work, with multiple-month long gaps in between is not an acceptable or reasonable expectation for a job.  I explain that sending service technicians out to your house multiple times to correct the work is not part of the contract.  First Impressions will tell you that they finished the job, and how it was done, or how long it took us irrelevant.  The revolving door of people whom you will work with at First Impressions is comical.  Each one will admit to you that First Impressions has a lot of problems.  One even told me that they are growing so fast, and are so busy with new work, that their quality has eroded, and there is no time for customer service.  Each new employee will admit to you that the work the last person did was incorrect, and will tell you that the last person on your job was the problem.  They will tell you that the person who did your job no longer works for First Impressions.  Therefore, it is not their fault.  Sometimes it is the glass people's fault - because they send that out (that means they can't control it, and it is not their responsibility).  Sometimes they will tell you that they are so busy, that the guy who came out to do your job was not really trained to do your job.  He works in a different department, and that's why the work was wrong.  I even had one senior staff member tell me that the gentleman who scoped my project is blind from so much iron welding, and therefore has trouble reading designs.  That's why my project was installed wrong (that's not their fault either - a project manager who went blind from welding iron at an ironworks provider).  They will ultimately send a fixer to your house to personally manage the correction of your mess.  His name is John Garrison, and he is excellent.  He will ultimately get your job completed properly, but it has now been 6 months.  Is that OK?  First Impressions thinks so.  John will tell you to contact the VP of Customer Service, Shannon Peterson to explain your experience.  Shannon sits right next to the CEO, and will handle your case personally.  Shannon will not respond to your email.  Then, a month later, you will receive an auto generated email from Ms. Peterson asking you about your experience with First Impressions.  You will send your experience back to her again, with an offer to pay your bill, if Ms. Peterson or the CEO will simply write you back, and explain to you in writing how they feel that First Impressions delivered on its contract.  You will receive no answer, but 6 months later you will receive another invoice.  Then, after 2 years, this company will contact you again for your unpaid balance.  They will tell you that they have come a long way, and have made many improvements.  You can tell than that you do not want to start all over, and that you should not have to try to explain all of the problems again 18 months after the job was competed.  You can ask them to simply look at your last email, where you offered to pay them, if they would just call you back.  They won't, they will simply take you to collections.  I have told First Impressions that I would not post my experience to social media if we could simply work this out.  Obviously, that has not happened, so here we are. This company is deplorable, and my friend is having an identical experience.  There are many options in Phoenix for custom iron work.  Do your homework, and avoid First Impressions.  Read the other one star reviews - they are almost all the same issues, and there is a LOT of them.  This company is an absolute mess, and many customers are having the same problems.