Best Deck Design in Phoenix AZ

I originally wrote a 5-star review for this business, but soon took it down.  In the beginning,  I immediately liked Tom from Desert Showcase because he was eager to start the job, came with great qualifications, gave a great picture of his thoughts and was very knowledgeable.  We decided to use his services.  
Unfortunately, we paid him in full back in late February/early March and the services were incomplete until early June after emails asking him to complete the job.  I had been contacting him about this over the months to which he has always responded either with a phone call or a personal visit.  He told me at the end of March that he was waiting on back ordered supplies and it would be a few days until he finished our project.  Out of pure frustration, I emailed him one last time to tell he we would either like the landscaping to be finished or our money refunded by the end of that week.  We have not heard from Tom.
It took contacting his references and partner to get a response from him.  The job is now complete and looks great.  I wish the job would not have taken 4 months to complete.
** This company is doing the same thing to my neighbors, so this is not a one-off situation.  Sad.  I will continue to update.

Horrible experience, don't waste your time.  Scheduled with Ken to have him come look at my yard for some concrete work I needed done. First appt. he never showed up, he texted me 2 hours after with an excuse.  Thought I would give him another shot, maybe something did come up.  So I set something up with him for the next day.   Same thing, never showed up no text or call.  I called him after waiting 30 minutes.  He said he was on his way now and would be at my house in 30 minutes and to just bear with him.   So I waited and waited, 2 hours pass still no Ken.   I call him to see what the issue was.   He said he wasn't coming and pass on the job and hung up.  Very unprofessional.