Best Flooring Selection in Phoenix AZ

The appointment maker was very nice and friendly and immediately called me back to schedule an estimate.  I was very disappointed when no one showed up for my scheduled hour long appointment.  I called, and the receptionist was very friendly (again) but claimed that Sam was stuck in a meeting and needed to reschedule.  I like to think that I am flexible, but I think that if you're going to be one hour late for an hour long appointment, you could step out of the meeting and let me know if not before, at least during.  Very disappointed.  The receptionist apologized and offered for him to come the next day, but I declined because I didn't want to start a major master bath remodel with someone who can't call/email/text/anything before or even within the hour they are supposed to be at my home.

I never give poor reviews and really had high hopes based on the positive reviews ( although most are very old). I am really disappointed with this company. The owner Fabio came out to my home and gave us an estimate. We communicated for weeks planning my kitchen remodel with Jennifer. I purchased the materials needed and they gave me an appointment to come to the shop to review everything with the owner Fabio and sign the contract.
My husband and I took the day off to meet at their warehouse to look at quartzite materials and sign the contract. We arrived early and no one was at the shop. I called several times and finally an employee named Jennifer answers to tell us they will not be able to meet today.
I understand emergencies happen, but a phone call to cancel would have been the least they could do after we drove for 45 minutes to the shop. I should have not had to keep calling and be stuck outside in this Arizona heat trying to figure out what is going on. The owner Fabio never returned my call. No follow up to reschedule...nothing! Complete disregard for our time and project. Horrible service and a waste of time.
****Here is one of two estimates attached, I also have the text message transcripts between the company and I for our appointment that shows the date and time( Friday ) as well as other information regarding final colors and materials. Next time please be honest and just accept your mistake and apologize for wasting our time. I would have been happy to update my review based on that, but falsely claiming that I am not a customer when you have been to my home for an estimate and follow up is very unprofessional.
****

We wanted to remodel our kitchen, with way too many ideas in our heads. Lyra really honed in on what we were talking about and her design was came out better than we could of imagined. Ryan and his crew were prompt and his communication was great.

Jacqueline is awesome! I'm SO glad we found her on Thumbtack. We recently "blended" our homes and were feeling overwhelmed and wanted the advise of a professional. Merging "his" and "hers" can be a difficult and sensitive process. In addition, I had difficulty trying to merge the color scheme of our blended items. I struggled to put it all together without seeing it visually. We needed someone to give us their expertise so that we could proceed. I contacted Jacqueline and she was able to squeeze us in for a consultation . She is VERY personable and professional. We love how she is no nonsense and did not give us "fluff"- She is direct and to the point during the consultation and very patient with all my questions. We plan to use her throughout our process for guidance. I am delighted that she seems as interested in creating my home as I am. She has been in contact with ideas since our consultation via text answering any questions I have.

Let me start off by saying Jennifer is amazing women to work with. She is so talented at what she does. Me and my wife are pleased with the professionalism and the way she communicated with me through the whole process. Thank you so much!

I had granite done by Apache tile for my townhome, which I was preparing to sell. This company was wonderful to work with and got everything done in the time frame they promised. There was a discrepancy in the measurements between the drawing my husband brought in, and the correct measurements as done by their installer ahead of time. Ben really worked hard to make it work for us at a small additional price, as my husband had not calculated the need for an island piece (which required a whole additional sheet of granite). We ended up getting a bathroom counter done too, and the customer service was exceptional throughout this process. The installation was perfect, and on time and the black galaxy looks awesome!

Diamond Granite did a very nice job installing my granite counter tops.  The only issue I have is that the plumber in the downstairs bathroom chipped my cabinets in nine places.

Tintas Granite and Flooring, apparently are now doing business as American Granite LLC.  I should have seen the RED FLAGS with the name change.  Why change your name if you built a successful business on a name?  

Now American Granite LLC, dose have a great selection of Granites slabs but I found their price for the complete job not to be even close to the competitor I finally decided to use.

Went to their showroom to get an estimate on kitchen remodel I have been considering for a long time.  Made an appointment, and salesmen came out to give me an estimate for complete job including demolition, hauling away old counter tops, sink, pluming in kitchen, installation of new granite countertops, sink, and installation of new plumbing job.

I found their estimate to be very high after comparing to several other contractors, and it had many hidden & inflated charges were they were trying to nickel & dime me to death.

The reason I gave Tintas a shot wa my neighbor used they several years ago when they were competitive.  I mention the fact to the salesperson that I ws refereed by a former customer.

In so many words he told me he did not care if I use them or not for my job because there were busy.  Very very arrogant people to deal with.  One person I felt was a people person was a lady working in the office.

Just opened my second spa! And of course I had to call the Spice Girls!! They help my salon look super cute super girly and super friendly I am so happy with the work they do!

This company can't even keep the appointment for an estimate...no show two times.  How can they keep an appointment for the work?   Do not use them.