Best Flooring Selection in Phoenix AZ
Concrete Contractor
I came to Floor Source because it is close to my house. I wish I had looked for something further away. I wanted some carpet replaced in my living room, with some tile that matched existing tile.
Pros - the lady who greeted me on the phone and when I walked in was professional, polite and helpful. Danielle, I believe. The first appointment when the manager, Margie, came out was good.
Cons - everything else. After Margie left, she ordered some tile based off of the builder's specs. I never heard from her if the tiles were in and had to call her. She scheduled an install for Monday & Tuesday before Thanksgiving, or so she told me. I called her beforehand, to find out that she had a miscommunication (#1) with the installer and he could only come out Wed & Thu. I asked her if he was going to install on Thanksgiving. She got someone to come out on Tues afternoon , but was flabbergasted when i said he had to be out by 5PM as I had a meeting, and was not comfortable with someone unknown in my house alone.
Then the day of the install. The tile was not anywhere near close to the color of the existing tile. Not her fault, but the installer had already torn out the existing carpet and broken a few of the tiles before we discovered this. I called Margie and she came out. We ordered some tile and I paid a restocking fee for the previous order. Keep in mind that I have a concrete floor in my living room now and no furniture. I waited for a call letting me know the tile was in, never got it, and had to call her. She scheduled an install for Monday and Tuesday, but when i called to verify the Saturday before, she had not made the appointment claiming another miscommunication (#2).
I told her I was about to cancel the whole order and she got someone to install. I will update this after the install...
Update: The install went well and I was very happy with the installer. We made some decisions on-the-spot that I am very pleased with. I upgraded from 1 to 2 stars based on the install.
Pros - the lady who greeted me on the phone and when I walked in was professional, polite and helpful. Danielle, I believe. The first appointment when the manager, Margie, came out was good.
Cons - everything else. After Margie left, she ordered some tile based off of the builder's specs. I never heard from her if the tiles were in and had to call her. She scheduled an install for Monday & Tuesday before Thanksgiving, or so she told me. I called her beforehand, to find out that she had a miscommunication (#1) with the installer and he could only come out Wed & Thu. I asked her if he was going to install on Thanksgiving. She got someone to come out on Tues afternoon , but was flabbergasted when i said he had to be out by 5PM as I had a meeting, and was not comfortable with someone unknown in my house alone.
Then the day of the install. The tile was not anywhere near close to the color of the existing tile. Not her fault, but the installer had already torn out the existing carpet and broken a few of the tiles before we discovered this. I called Margie and she came out. We ordered some tile and I paid a restocking fee for the previous order. Keep in mind that I have a concrete floor in my living room now and no furniture. I waited for a call letting me know the tile was in, never got it, and had to call her. She scheduled an install for Monday and Tuesday, but when i called to verify the Saturday before, she had not made the appointment claiming another miscommunication (#2).
I told her I was about to cancel the whole order and she got someone to install. I will update this after the install...
Update: The install went well and I was very happy with the installer. We made some decisions on-the-spot that I am very pleased with. I upgraded from 1 to 2 stars based on the install.
17829 N Black Canyon Hwy Phoenix, AZ 85023