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I reached out through Thumbtack to Prostar Doors regarding my double doors to my master bedroom not locking. The flush mount wasn't working properly and hadn't for years.
On April 13th, Ray, messaged me asked for my location, phone number and notified me someone would be contacting me to set up a time to view the job.
After some back and forth with Susie, we settled on an appointment for Friday, April 17 between 10 am - 12. John showed up and said they would need to replace the astragal on the door along with a new flush bolt mount. The quote was for $875.00. I put down a payment for $437.50 with the balance to paid at install, which was set-up for Wednesday, April 23, 2020.
Today, April 20th, I called to move my Wednesday appointment to later in the day and Susie informed me, Tanner would be stopping by to look at the door and see if any if the astragal samples they had would work.
Tanner texted me at 2:30 pm and said he was about 25 minutes out. Tanner showed up about 3 pm. He came in, took one look at the door and he said do you mind if I take out the flush bolt? Told him, not at all. Within minutes he said, your door is fine, the flush bolt is adjustable and had just fallen. He said I will put caulk on the seams so it doesn't move again and you will be all set. He said I will notify the office of the change and then they can just charge you the $80 service fee. He was in and out of our home in less than 15 minutes. We now have locking doors!
Susie called at 3:30 pm and said she had heard from Tanner. Susie went on to explain, they do charge a $300 service fee and would refund the difference. I was NEVER quoted a $300 fee just to step inside my home. If I had been, I would have said NO. This amount is ridiculous!
I appreciate Tanner's honesty and fixing our door with no hassle. I am not sure why he wasn't sent out to begin with. I am contacting cooperate.
https://prostardoors.com
On April 13th, Ray, messaged me asked for my location, phone number and notified me someone would be contacting me to set up a time to view the job.
After some back and forth with Susie, we settled on an appointment for Friday, April 17 between 10 am - 12. John showed up and said they would need to replace the astragal on the door along with a new flush bolt mount. The quote was for $875.00. I put down a payment for $437.50 with the balance to paid at install, which was set-up for Wednesday, April 23, 2020.
Today, April 20th, I called to move my Wednesday appointment to later in the day and Susie informed me, Tanner would be stopping by to look at the door and see if any if the astragal samples they had would work.
Tanner texted me at 2:30 pm and said he was about 25 minutes out. Tanner showed up about 3 pm. He came in, took one look at the door and he said do you mind if I take out the flush bolt? Told him, not at all. Within minutes he said, your door is fine, the flush bolt is adjustable and had just fallen. He said I will put caulk on the seams so it doesn't move again and you will be all set. He said I will notify the office of the change and then they can just charge you the $80 service fee. He was in and out of our home in less than 15 minutes. We now have locking doors!
Susie called at 3:30 pm and said she had heard from Tanner. Susie went on to explain, they do charge a $300 service fee and would refund the difference. I was NEVER quoted a $300 fee just to step inside my home. If I had been, I would have said NO. This amount is ridiculous!
I appreciate Tanner's honesty and fixing our door with no hassle. I am not sure why he wasn't sent out to begin with. I am contacting cooperate.
1705 W University Dr Ste 103 Tempe, AZ 85281