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Windows Installation
2/15/23: For the price of the TruStile door paid, it should have been replaced with a new one as it either was delivered damaged or it was damaged on the install. In addition, there was gap at the bottom and side of the fire-rated door when installed. I had requested a new door to be installed due to the damage and poor installation job. Rather than order a new door, of which the vendor, Trustile, should have replaced free of charge since it arrived damaged, it was repaired.
The repair job is still poor and you can tell there was damage. Even though painting the fire-rated door might fix this, I shouldn't have to first sand it myself and prime the area to make it right. And when the threshold at the bottom was adjusted, there still was a slight gap and had to request to be readjusted again, I double checked this time before the installation manager left. The sales and installation manager were nice, but the the customer service on how to remedy a damaged door was not very good, especially for the price of a custom made new door.
I will not be using them for any future projects and do not recommend them.
Edit to review 2/21/23: After speaking with the business manager, was able to resolve the issue with the damaged door. Another individual, who was noted to have many years woodworking experience, came to repair the damage on the door properly, and sanded and primed the area too. The results are much better and acceptable versus the prior repair attempt. Cal is amazing and did a great job.
I also appreciate the response and communication from the manager as well as a call from a TruStile representative. My original review has been revised from 1 star to 3 stars.
Edit 2/25/23: It appears the adjustable threshold was not installed properly as there is now a gap at the bottom right. Seems like the adjustment did not hold, not sure what happened, looks like the right side is depressed. Another issue of workmanship on the either the original installation or repair. Back to 1 star and waiting to hear back from the business manager. This will be the third attempt on getting the install on this door correct and up to standards.
https://liwindow.com
The repair job is still poor and you can tell there was damage. Even though painting the fire-rated door might fix this, I shouldn't have to first sand it myself and prime the area to make it right. And when the threshold at the bottom was adjusted, there still was a slight gap and had to request to be readjusted again, I double checked this time before the installation manager left. The sales and installation manager were nice, but the the customer service on how to remedy a damaged door was not very good, especially for the price of a custom made new door.
I will not be using them for any future projects and do not recommend them.
Edit to review 2/21/23: After speaking with the business manager, was able to resolve the issue with the damaged door. Another individual, who was noted to have many years woodworking experience, came to repair the damage on the door properly, and sanded and primed the area too. The results are much better and acceptable versus the prior repair attempt. Cal is amazing and did a great job.
I also appreciate the response and communication from the manager as well as a call from a TruStile representative. My original review has been revised from 1 star to 3 stars.
Edit 2/25/23: It appears the adjustable threshold was not installed properly as there is now a gap at the bottom right. Seems like the adjustment did not hold, not sure what happened, looks like the right side is depressed. Another issue of workmanship on the either the original installation or repair. Back to 1 star and waiting to hear back from the business manager. This will be the third attempt on getting the install on this door correct and up to standards.
4454 E Thomas Rd Phoenix, AZ 85018