Best Leak Detection in Dallas TX

I'd give them 6 stars if I could! Very courteous and professional. The job was done quickly and correctly. They didn't exceed the estimate. Their charges are VERY competitive! I highly recommend Brandon and his people.

The actual address is:
4211 S. Preston Rd., Suite 102, Celina, TX, 75009

I recently moved to Hideaway and it was recommended to me to use Faithco for handyman services. They have been awesome! Polite, on-time and reasonably priced, I couldn't have asked for better service. Chad at Faithco has been fantastic! Faithco has gone above and beyond to help me with every repair need: installation of an A/C wall unit, fence construction, electrical repairs, refrigerator waterline, doggie door and next installation of new flooring! They even had three guys meet me at the house one day to help me move in my refrigerator, washer & dryer. Faithco is truly one-stop shopping with a smile! I highly recommend using them.

I had a faucet that needed to be installed in my kitchen sink. I purchased the high-end faucet, soap dispenser and hole covers (I have a 4 hole sink but just 2 appliances to install). James came out and gave me a quote - he was very professional and friendly. The staff at the office was very communicative and friendly as well. I hired James to do the job and couldn't be happier. The price was competitive, the work was completed in a timely manner and looks great! He cleaned up all the mess (some that wasn't even his!) and left my kitchen looking great. I would definitely recommend Paschal Air and will use them again in the future. Thanks, James and Pascal Air for a job well done!

Wish I had read these reviews before authorizing the work they proposed. We had a leaking A/C unit in the attic that was damaging the ceiling. I was told we needed a float which is a minor plumbing repair. Then they checked the outside compressor claiming that it is their policy to check the whole system before they leave. Lo and behold there was bunch of stuff wrong with it. The plumber was a good salesman, and we were vulnerable with a leaking A/C unit attic that was damaging our ceiling. I now feel that I authorized and paid for a bunch of stuff I really didn't need. Moreover, I feel like I paid too much anyway for what I got. They were here barely over two hours and the bill was almost $1100. Now I feel violated and taken advantage of and will never do this again.

My home needed a leaky faucet repair and replacement of two on/off handles under the sink. I thought the cost of $700 was steep for a service call, one hour on site and replacement parts.

My main complaint is the intensity of the up-selling process. I had to tell the service technician three times that I wanted to repair the faucet only.

My customer wishes in my home appeared to have no effect on the tech's required sales process.

I was asked if I wanted to replace the faucet hardware on two sinks. The two faucets in my bathroom are of good quality not requiring replacement. I answered NO.

The tech offered some incomprehensible double speak offer about replacing or repairing the toilet in my bathroom for free if I would agree to replace the faucets. The toilet has no service issues. I answered NO.

The tech reviewed a handwritten note of different service options ranging from $1400 to the lowest priced option of $700. The option of just repairing the faucet was folded under and out of sight. I was forced to listen to the entire  up sell pitch. I had to specifically ask what is the price to just make repairs. I started to feel like a contestant on Deal or No Deal. I answered NO to the premium options.

The next issue was the monthly service plan. I answered NO. The tech insisted that I was already on a service plan. I told him that I did not sign up for any monthly plan. I insisted he call his office so that I/we could verify his info. I recently had Milestone install a replacement heating & air system and did not sign up for any monthly service plan. Again, the tech offered unclear double speak.  

Unfortunately, I almost lost my temper. I stopped actively listening and my responses got sharp and pointed. My focus changed to completing the service call and getting this tech out of my home.

On the reverse side, I have had other friendly and service oriented Milestone techs who listened to my needs as the customer.

Please do not send this specific tech to my home again.

I recommend thinking very hard before becoming a customer of A#1. Communication is very poor and a frustrating experience.

Starting at 815am, It took 30 minutes of continuous attempts dialing both of the A#1 business numbers just to get someone to answer the call. Selecting prompt 1 resulted in no answer at all after multiple minutes of ringing; selecting prompt 2 did get an answer after multiple minutes of ringing.

The person taking my call was courteous and understanding of my frustration just trying to get through. Several hours later when I'd not received a call from a technician, I called back to check on my appointment - again, multiple attempts dialing before my call was answered. The person taking my call said the technician had already tried to call and left a message - which DID NOT happen. I assume the technician dialed an incorrect number but that was never confirmed. Unfortunately, that cost me several hours of lost time fixing the AC.

Ultimately, a technician did arrive. He was courteous and professional. He quickly ascertained the problem (it seems A#1 has expectation of this part failing) and fixed it within 30 minutes.

When it came to the billing, he asked for a credit card which I gave when I made the appointment.  I was hesitant to provide it again as I wanted to avoid double billing - considering how hard it is to get through to this company it would take forever to correct a billing problem.

Interesting note: the technician left a quote for re-insulating the attic (it's very old). So far, I'm finding the A#1 quote to be $4000 higher than the average cost of the job for my house.

Think twice before getting involved with A#1.