Best Tankless Water Heater Repair in Charlotte NC

So I had a leak from upstairs and called HomeServe to report it. They sent out IRV Plumbing. The tech showed up and stated that they were not allowed to cut into the drywall where the leak was. IRV then sent out a company called Restopros. Their job was to prep my home for the HVAC guys. They came into my home during a rain storm and tracked in dirt, mud and dry-vac machines. They cut a hole in the drywall, ripped up carpet and remove the flooring in both bathrooms. I never heard from Restopro again. I home was left in shambles and no one returned my calls. My insurance agent even called to get an estimate and....nothing! I finally had to call IRV and ask what the hell was going on. IRV sent the same tech back only for him to say that my condensate line was running into the home instead of outside and the cost to re-route would be over $3000. I never agreed or disagreed with the amount but to this day never heard from either company again. I later found out that the line was clogged and happily paid someone to unclog the line. What's with all the runaround!!! Be open and honest with your customers. I wish I could convince HomeServe to remove you and Restopros as service providers.
Your customer service really SUCKS!!!  I will never use either company again!!!!!!!!!!