Best Water Heater Repair in San Antonio TX

Fantastic customer service. Honest and transparent, Noel explained the entire reason as to why our AC system wasn't functioning properly.  We so appreciated the honesty and lack of pushy ness and fabrications. We'll be calling again... thank you..!

Daniel did a great job and very professional. He explained every detail to us and his price was very reasonable. i would recommend him to any body he is a master at what he does.

The team was very prompt and professional.  I loved that they had such great advice on some of the new renovations we are pursuing.  They did the job extremely well and even took time out to provide us with the information we needed for making more improvements.  They even helped me with another small job.  They did the job the very day they came to provide me with a quote, which I was  extremely happy about since I needed the job done before our guests arrived.

It's hard to find a contractor that will give you an honest estimate and a fair price with out compromising quality of work. Chris prides himself on his honesty and quality. Fix Rite has completed multiple projects for me in a timely manner at a great price. I love supporting local family businesses and I hope you do too!

Amazing team! They are truly exceptional. They were very knowledge of the work needed and provided proper information to know what would be happening. Highly recommend!

Highly qualified professional was able to find out the problem with the electrical at my house after remodeling. The old contractor had done something wrong that caused my electrical bill to hike by $300 per month and Simon was able to figure it out and fix it.

Absolutely phenomenal company. So highly recommended. I had an electrical problem and all of my pool equipment lost power the night before a big pool party. Juran made an after hours, last minute visit and was able to find the problem with some melted wires. Our hero!  I will definitely use Fox Service Company again in the future.

Okay so - we have a really old house. Its an original 1969 home and came with all the original bells and whistles. Needless to say we have some modernizes to do and we are pretty pick about who does the work. We are all about quality for the money.

After comparing all the big and a few small players in Austin we were referred by a friend to Blanco AC -they won the bid. They were the second least expensive but in our estimation of the highest quality.

They just finished their install and it was seamless. The crew was super professional and we couldn't be happier.  Thanks Blanco - I look forward to trying your plumbing and electrical services in the future.

Cheers,

Jose and his team were very professional. They showed up on time and checked in with me along the way to make sure things were progressing as I wanted them to. Jose did a great job of keeping in touch with me via phone call and text and they were really good about making sure they left the house locked and secure. They did a couple of different jobs for me around the house including installing recessed lighting and installing two completely new windows in a wall that had a very small window. They did excellent work. You won't be disappointed if you hire this team of people.

These guys are respectful and honest. We had two separate issues that needed repair -- one was an easy fix, but the other took several days and trips to our house to get it properly fixed. The wouldn't settle for less than perfect. Ben specifically was incredibly professional - always saying yes,ma'am and wearing shoe covers in my home. They even worked around my 1 year old's nap schedule so their work wouldn't wake him. We will work with them again in the future for sure!

John Wayne has a nice website and they were easy to schedule.  However, we were very disappointed in their high pressure tactics when they actually arrived to fix our issue.  Here was our experience:

I was out of the country on business when my wife noticed a water leak in the garage.  Since I didn't have an international cell phone plan I used the John Wayne website to schedule service.  Within minutes I had an appointment with them to come repair the leak.

In the day between scheduling the service and a John Wayne repairman showing up my father-in-law was able to find the leak, which was coming from our hot water recirculation pump, which was its own separate system from the hot water heater.

When a John Wayne representative arrived the next day my wife spoke with him about the issue. Not sure if this is their standard tactic, but he immediately began pressuring her to purchase a tankless water heater system for about $8,000 (really?!).  He explained the pump needed to be replaced (for $1300) but that he recommended replacing the entire water heater system versus just the pump.  He also said a water heater our size (75 gallon) isn't manufactured anymore that would fit in the same spot and that a tankless water heater was the best way to fix the problem.  And, of course, it was the last day of a special promotion.  However, she knew better and politely asked him just to fix the problem with the recirculation pump, and that there was nothing wrong with the hot water heater.  After several calls to management the repairman was finally given permission to simply fix the issue with the leaking pump, which he did by removing the pump and splicing the line together with tubing.  However, he told my wife you'll be calling me back for a new hot water heater.  Sure enough, our water was taking noticeably longer to get warm (which we anticipated since the recirculating pump was gone) but the water was just not as hot and in some showers/sinks just barely warm, so we began to think there was an issue with the hot water heater.

However, later in the week we had a plumber from a different company at our home completing some plumbing work on a kitchen remodel and he needed to re-light the pilot light on the hot water heater.  I asked him about the pump replacement and he asked to see the pump the John Wayne repairman took out.  Guess what?  I couldn't find it anywhere so it was taken without our permission.  I also asked if there was a water heater on the market suitable to replace our existing heater.  He said yes, there was.  Finally, I mentioned to him about our water taking so long to heat up and some showers not getting very hot at all.  He found the problem: the hot water valve was left partially closed, reducing the hot water flow.  He turned it to the proper position afterward we actually had to turn our hot water heater setting down because the water was so hot coming out of all our faucets.

Shame on you John Wayne for trying to take advantage of our situation and 1. Attempt to high pressure sell someone an overpriced tankless system that was not even the problem, 2. Taking my working pump which probably could have been repaired and reinstalled (it had a hairline crack in the case) without permission and 3. Leaving the water coming from the hot water tank to be colder than it should have been...intentionally or not, it was left incorrectly positioned.  I would never recommend this company!

Absolutely horrible experience and would not recommend to anyone. If I could give zero stars, I would. Called this company to come out and look at a breaker that keeps tripping. After a gimmicky sales pitch for their club pricing and two hours of this guy looking at my breaker panel, I was charged almost $400 and nothing was fixed. The best he could tell me was to move my deep freezer to a different outlet. Absolutely worthless and a waste of time and money.