Best Air Duct Repair in Phoenix AZ

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

Erik put a new AC in our home last year and has come out to service it on his own.
He also did electric work on our stove and the backyard.
Great work and service! I highly recommend Eriks AC and Electrical.

I recently received a postcard mail promo and booked TH to perform a whole house plumbing inspection and water heater replacement. My wife was present for the inspection as I was out of town on the scheduled day.

During the service call, wife was informed that our water heater drain valve was corroded shut and therefore couldn't be drained. She was told that it was overdue for replacement due to its age, as it was made in 2003. So my wife authorized them to provide replacement quotes.

When I returned home, I reviewed the quotes and took a look at the water heater. The plumber misidentified the water heater model, somehow overlooking the sticker on the tank stating that it was built in 2013. 9 years is well within the realm of service life for water heaters, so that was one deduct for competence.

The two quotes I received were for $2200 and $3200, for mid and top tier electric conventional replacements. I work in commercial construction, so I did a little bit of research before calling to discuss the quote with their office. The average install price in AZ for a water heater is in the neighborhood of $1500, and $2000+ is possible for higher end units.

Their quotes were not as detailed as I expected, but there were a few red flags that I picked up on. They included gas piping work that doesn't apply to electric heaters, and one of the main differences in their quote tiers was for replacement of the copper shut off valves - that they would have to replace anyway. My current unit height isn't a standard height anymore, and the shut off valves are within the space that would be occupied by a replacement unit. The salesman tried stating that the premium cost buys me a company with a solid reputation (3 stars on 5 yelp ratings is solid??), and extended warranties on the heater, parts and labor. The labor warranty offer was indeed higher than average, but still is outside of the price range I'm comfortable with. I asked the salesman if they were willing to take a look at their numbers, refine them to align with what I know to be a reasonable price target, and provide an updated proposal to earn our business. He stated that he would, and get back to me in a few days. That was last Tuesday.

I called on Friday, and the receptionist told me the salesman was in a meeting and would call me back. I received no call back, so I called again this morning. I asked the receptionist to simply have the salesman call me and tell me if they were able to find something that would work, or not, so I could pivot to another option. I was told the same thing as Friday, that I would get a call before the end of the day. That hasn't happened, so I'm posting this to hopefully save someone else from wasting their time.

If you want to be gouged on one of the most basic home plumbing repairs that anyone with basic copper piping and household electrical knowledge could DIY in exchange for not having a labor warranty, or be given the runaround by a salesman rather than being shown the basic decency of returning a committed call, Tucker Hill is the plumber for you. If you want to find the best value for your hard earned money, I suggest looking elsewhere. I wish I had seen Jessica's review below before scheduling, it sounds like she had the same takeaway.

By the way - talked to the plumbing subcontractor on my project today. He confirmed that $1,500 - $2,000 is the ballpark I can expect to be in and that he just completed the same size job as mine for that last week.

We had a supply line pipe break by our meter. I will give them a 1 star review  because they did show up. $400 to put on a shark bite fitting and a home depot ball valve. That's the good part.  Still no water to the house. The plumber said it needed a double ball valve assembly and gave us a $900 estimate on top of the $400 already spent. Could not be done that evening so we were without water all night. I googled the part and found it easily available for under $200. Feeling that $700  for labor was a little high and possibly a mistake I questioned him. Nope $900 was no mistake. I called a local plumber and he came out the next morning. Laughed at the quality of work done and took it all apart and fixed it correctly including a new double ball valve assembly for $700 total. My wife called the owner. He admitted he is not the cheapest company in town offered no assistance. Bottom line if you want shoddy work and high prices this is the company to call.