Best System Maintenance in Houston TX

Quick and knowledgeable.
Fixed the issues and I was able to get cool AC air in my home during the summer.

Anthony (eletrician) was an hour late to our house. His excuse was that his phone was out of batteries and that he didn't have GPS. Very unprofessional right off the bat.

He poked around the breaker box in the house and the meter outside. From what he saw and measured with the voltmeter, nothing was wrong. He said that there was no way he could troubleshoot. Then he said he would check the breaker box again with another gadget and miraculously found the issue. His solution was for us to call CenterPoint.

This whole process took less than 30 minutes and he ended up charging the full hourly rate of $148 per hour. Because he did not have a working phone, I went inside to grab my credit card to call the office to pay. I was greeted by the lovely Laura (wife of the owner). I asked her a few questions about the rate and why it was fair to charge customers for the full hour when the electrician only performed half an hour of work. She immediately started to raise her voice and yelled at me. She said that the rate was fully disclosed and that there was a minimum flat rate of $148 for the first hour (which was not mentioned at all in a previous call when we inquired about the rate). After a couple more rude exchanges, I ended up paying. She mentioned that the electrician would stay the full hour and inspect the house (i.e. change light bulbs), which I declined because I just wanted him out. I went outside to get the invoice from Anthony but he was no where to be found. Again, very unprofessional.

I notified Laura that Anthony had left. She said he would come back with the invoice, but he never did.

This was one of the most frustrating and worst experiences I have ever had and would never recommend Harmony Electrics to anyone I know. There are glowing 5 star reviews on Yelp, but I struggle to see how this company could deliver such service.

EDIT - 10/30/2017
The lovely Laura messaged me (or Ms. Parker?) today. Thank you for responding to me 2 months later.

Comment from Laura V. of Harmony Electric Co
Business Owner
10/30/2017  Dear Ms. Parker,
We cannot identify you as a customer.  Please respond with the name you were billed under, otherwise we will advise Yelp that this is a false claim.

Who is Ms. Parker? My last initial is C and Yelp doesn't require me to identify myself by my full first and last name. I *was* a customer and I am going to post the invoice I received to the pictures as proof.

To Yelp - Please do not delete this review or any of the other bad reviews for this business. As you can see, Laura has gone through all the bad reviews and either (1) tried to make an excuse as to why they are not in the wrong or (2) invalidate these people as customers. Just look at reviews by Tracey S., Matthew S., Andrew L., etc. I have not seen any other business do this. If anything, the owners are more than apologetic and have offered me gift cards (i.e. businesses that are restaurants) or other remedies.

EDIT #2 - 10/30/2017 (I'm going to have to start time stamping these - 10:37am)

From Laura - UPDATE: Thank you for sending the invoice.  Now we cannot identify that you and Andrew are related and identify the job.  Please refer to our comments.  We cannot respond to a review if we cannot identify the customer.  I don't know if you are aware that we had a hurricane in Houston and responding to social media has not been a priority.  We already did give you a discount but there is nothing we can do to help you further.  Posting two reviews from the same household is misleading and an attempt to hurt our image.

If Andrew and I are not related, then how do I have an invoice (which was sent to my email directly by the way) to the job for his house? I am not asking for a response from the business owner since I already know how that goes (i.e. more yelling, condescending remarks to try to cover their tracks). I want to share my experience with future customers so they are aware of the type of service they may receive.

Thank you for mentioning Hurricane Harvey. Laura also reprimanded us because she had more important jobs, for example - those affected by Harvey, and I totally agree. But she was the one who provided the time slot of 11:00am on 8/31/2017 to come out and we accepted it. We did not ask her technician to come out as soon as possible and she did not have to schedule us in the midst of the Harvey chaos.

The $20 discount does not even begin to remedy the feelings of being robbed. I accepted it because it's better than giving the business $20 more than they deserve. How is posting two reviews misleading when both of us interacted with you and had the same, rude experience? That's like saying two people of the same household couldn't post 5-star review if they had a good experience. I bet you didn't tell Yelp to take down those duplicate reviews.

These guys are fantastic!!  First off, they showed up exactly when they said they would.  I had a team  of two guys handling various repairs at my house.  They went right to it and finished up in no time.  But best of all, the bill was very low.  And I mean, really low.  I am a very happy and satisfied customer and would recommend Dailey Electric to everyone!!

Woke up on a Saturday morning to an AC unit not working. Placed a call a someone actually picked up the phone. Made an appointment and was told it would be late afternoon before a tech will out to help us. To our surprise maybe 30-45 mins later received a call that a technician was on his way. George was pleasant to work with and completed the repair and our unit was working again. Very professional and would recommend their services.

We are best company on Houston we do residential comercial additions any ELECTRICAL
we are the best company in houston we do the best jobs we have insurance and we do custon jobs for our clients we work so that the client is happy

We paid them to fix our sign and it never worked.  They are not good. I called and called but they never addressed the issue.  When I was booking the appointment they returned my calls quickly. I'm very disappointed with their service.