Best Hot Tub Remodeling in Phoenix AZ

Unfortunately we had an awful experience with these guys August of 2018 and I definitely would not recommend them. It began very well with them seeming to understand everything we needed but the delivery was sloppy and thrown together. We had to deal with them for 4 months for a small project, and things just went from bad to worse.

The end result was an awful sloppy job on our small bathroom that we still have to deal with on a daily basis. The initial work had to be redone and the second time around was still badly done. Our shower still pools and does not drain properly. Some of the work was left unfinished because it took them 4 months (I was originally quoted 2 weeks). I desperately wanted them out to my home at this point. Yes, I was angry and extremely frustrated with them (and I'm not the type of person to complain much). This brief review doesn't begin to cover the nightmare experience we went though in dealing with this contractor.

I'll leave it at that, listing all of our issues would result in several pages of text. Although it is several months later, I wanted to do my duty and leave a review as a warning to others.

Update of review:
Response from Business:
Comment from DJ J. of VETSBuilt Contracting
Business Owner
5/14/2019  Miss Biology B...  This review sounds like a college prank gone bad!  I hope y'all get past the hazing phase of your indoctrination to college life and get on w you life!!
If you ever get a real job and buy a home please don't hesitate to call us!!!
Best of luck!!
Bob
Managing Partner
Vetsbuilt Read less

Edit:
I'm adding my response to the reply. I'm not sure why they think I'm enrolled in college, underemployed, or not a home owner?
Anyway, all I wanted is to leave a review of my experience with this contractor. My experience with them did turn into a nightmare, and yes, I remain frustrated and unhappy with the results.

I'm not saying that Vetsbuilt has NEVER done any great work, they have excellent reviews from other yelpers, so I know they have many other happy customers. All I'm saying is that our specific project was a catastrophic failure. Numerous things went wrong and Vetsbuilt was not to blame for ALL of it. Vetsbuilt did try to appease in the beginning, but as the problems progressed, the seemed to give up and not care about our project. Their major mistake was bringing in an onside unlicensed contractor to do the work. This contractor messed up everything he touched. Vetsbuilt did try to salvage our project by having some other folks they trusted to redo the work. Some of their team did deliver on a professional level (Thank you Ben!), and others did not. The folks that didn't quite deliver were rushed and seemed overworked and spread a bit thin. They were also unresponsive and did not show up at the agreed time. When work was completed, it wasn't inspected as will as the first inspection IMO. There was a brief apology on the last day that I wish had come sooner. It honestly would have made things better. I tried to communicate as best as I could, however I couldn't take any more time away from work and just wanted to get through the project. I won't continue to list additional issues we had, since I don't think it will help alleviate anything.

A final open note to this business:
Please don't take this review to heart or as a personal attack! I'm not saying you are bad people! As a matter of fact, you were personable in the beginning and very responsive. The outside contractor you brought in was the one that made the mistakes. You tried to fix it. Toward the end things went from bad to worse because trust was lost on all sides. Everyone (including myself) were getting burned out. If you need to express your frustrations that is okay. You are entitled to it, and Yelp provides a platform for both business and client to do so. I had to give myself some time before writing this review because I was so furious, stressed, and heartbroken when everything was unfolding. I didn't want to leave a nasty rant, rather, I wanted to provide feedback in hopes of offering some constructive criticism. We all have room to improve; I once broke out in tears in the middle of the project from all of the stress (which was probably frustrating to deal with) and next time I'll make sure to gather myself and calm my emotions before discussing the issues. For this, I do apologize. I am glad however, we never had a yelling match, or let temper get the best of us, or exchanged any snarky remarks in person. Someone did raise their voice a couple times but it wasn't directed at me, it was due to frustrations from the nature of this project. We remained relatively professional throughout the whole ordeal I definitely wanted to reach out and say thank you for your professionalism on that aspect. I don't want to continue a back and forth dialogue with an online argument, so I'll just sign off with a last note and wish you luck on your endeavors too.

Michael responded within 1 day that I called and sent pictures of the work I needed. He gave me an approximate price. After he came to my house he was able to make suggestions to correct the problems with a reasonable price. I needed several thresholds replaced and the doors that had water damage repaired. He also caulked and painted the areas to match the original.
 He did such a good job, I showed him other areas that needed attention from wear and tear on garage doors needing calking and wood replacing.
 His estimates fell in the middle of the others I had received. The quality of the materials were excellent and the results were very good.
 Michael is my go to for any projects I need in the future.

I worked with Q and used him repeatedly on a number of projects. Very dependable and great construction services. Always shows up when promised and finishes on time. Great service and reasonable pricing. Highly recommend!

Alex is professional, excellent communication and fair prices. We used his services for a spare bedroom tile and carpet. All done within a few days! I will be using his services for the rest of my renovation. Thank you Alex!

Great communication! Highly recommended handy man. Quick and easy. Not messy. Will def use again.

I got lucky finding this guy!!!!  

I needed walls and floors replaced from an old roof leak.  He was also skilled to handle a hidden water leak in the laundry room.  

Come to find out, George is more than just a handy man.  He's a professional contractor with lots of experience building houses.  

Extremely impressive with how quick George responded to my request.  George is assertive, responsive, friendly, and knows what he is doing.  He is accommodating and helpful.   He also helped me move some items in my house.  Just an overall great and trustworthy guy.

Had a busted pipe in between my bathrooms right after Thanksgiving 2022 which was a disaster to get back home to. After water damage repairs I had a few different contractors quote for repairs. Mario was quick to respond and eager to get started even though the insurance haven't gave me funds yet. We went over the job in detail and what would need to be done along with materials. He helped pick up items that were needed from flooring stores or Lowe's without an issue and completed the job within 2 weeks time. Very happy with his work ethic and attitude so I would recommend Navas Remodeling.

Despite all of our efforts to double-check and triple-check our measurements, our new refrigerator was, literally, less than 1/8-inch too tall for our current kitchen cabinet enclosure space. Most contractors wouldn't help us because the job was too small. Ellen jumped in to help us out. The father/son team she engaged was at our house on time (yes, when was the last time a contractor actually showed up on time??).

They jumped right into the problem and were done adjusting the upper cabinet height in no time flat. They did a great job with no complaints or do-overs. In this day 'n age of mediocre inept contractors, this was an incredibly pleasant change from the norm.

Needless to say, White Builder has my vote and I definitely will be referring my friends and neighbors to them.

We did a full remodel on our house. The original contractor kind of bailed on us and didn't finish some of the work. We called several companies to finish the job for us. Zach and Terrell finished our project in a matter of days. They came out and gave us an estimate and we were fortunate they could fit us in between jobs.

They installed a custom built in electric fireplace with designer touches. The work turned out amazing. In the past year we've probably had over 50 different companies in our house from plumbers to contractors to painters, etc. Peters Family Construction would get our #1 ranking out of all of them.

Reliable? yes they are :)  professional staff (Dustin) and on time.
They cleaned my green pool in about 8hrs.
BIG like.

I started working with DJ and Bob over a year ago.  They helped get my leaking patio roof fixed on short notice and at a great price and helped connect me with a great landscape designer.  They are friendly, thorough and really take the time to explain and work through details and costs with you.  I can assure you that whatever your standards are, they work to understand and own those standards on your behalf and more.  More importantly, they really work diligently to find people they can depend on to do the work up to their standards and at extremely reasonable prices.  This year we decided to add a fireplace to our home.  It took my wife and I a long time to decide what we wanted and DJ and Bob were extremely patient working with us throughout that process.  You'll see it turned into more than a fireplace (flooring, carpet, a beautifully handcrafted mantel, stone work).  They follow up constantly and inspect every step of the work being done.  I'll let the pictures do the talking, but cannot say enough about how good they are to work with on any project large or small.

Had a busted pipe in between my bathrooms right after Thanksgiving 2022 which was a disaster to get back home to. After water damage repairs I had a few different contractors quote for repairs. Mario was quick to respond and eager to get started even though the insurance haven't gave me funds yet. We went over the job in detail and what would need to be done along with materials. He helped pick up items that were needed from flooring stores or Lowe's without an issue and completed the job within 2 weeks time. Very happy with his work ethic and attitude so I would recommend Navas Remodeling.

I worked with Q and used him repeatedly on a number of projects. Very dependable and great construction services. Always shows up when promised and finishes on time. Great service and reasonable pricing. Highly recommend!

Super responsible, great job, love the end result. Would definitely recommend to anyone and will be using him again soon.

It was a pleasure working with white builder.
Fabio and Ellen were very helpful and professional.
They were always responsive and on time and were there to answer all my questions and concerns.

I highly recommend white builder for all your kitchen and bath remodels

We did a full remodel on our house. The original contractor kind of bailed on us and didn't finish some of the work. We called several companies to finish the job for us. Zach and Terrell finished our project in a matter of days. They came out and gave us an estimate and we were fortunate they could fit us in between jobs.

They installed a custom built in electric fireplace with designer touches. The work turned out amazing. In the past year we've probably had over 50 different companies in our house from plumbers to contractors to painters, etc. Peters Family Construction would get our #1 ranking out of all of them.

Used Michael to install a new dryer vent.  He explained what he was doing and why. He also taught me a lot about the construction of my house. He did a great job for a reasonable price. I would use him again.

Harper Stone and Tile is the most amazing company. Perfect craftsmanship, very communicative, and Derren (the owner) is so detail oriented. Please see the pictures of our new guest shower. Everything lines up beautifully and looks phenomenal. Please notice the detail in the pattern, all grout lines are lined up flawlessly. The experience was outstanding. Derren and his team took great care to work in a very clean manner and even provided a paper cover to and from the bathroom so nothing dirty ever came in contact with our floors. I would highly recommend Harper Stone and Tile. I can't wait to do our master bathroom with Harper Stone and Tile in the future.

I paid David Roberts $9000 for a home project in Kingman that he has done little work on that was to be completed in June 2021. I understand that he has personal issues that have complicated his life, however, he is a businessman and needs to complete his contract with me. I will replace this adverse review with a positive recommendation upon completion of the project. David did call me today assuring me that he would get back on the job. Let's get it done, David. Until then I could not recommend doing business with you.